Service Advisor Jobs in San Antonio, TX

Job Description

Truck & Tire Masters, LLC, a trusted leader in commercial truck repair and roadside assistance, is seeking a dynamic Service/Sales/Customer Service Advisor to join our Converse TX team. This role blends exceptional customer support with sales expertise, ensuring clients receive top-notch service while driving revenue through upselling opportunities. The ideal candidate will thrive in a fast-paced environment, supporting our 24/7 operations and contributing to our reputation for excellence.

Key Responsibilities:

• Greet customers, assess their repair or roadside needs (e.g., tire changes, air leak fixes, alignments), and provide clear, transparent service recommendations.
• Process payments via RoadSync Checkout, and handle follow-up calls to confirm satisfaction within 1 hour.
• Upsell preventative maintenance, alignments, and Truck Parts to enhance customer value and boost sales, building long-term relationships.
• Coordinate with technicians and dispatchers to ensure timely service delivery, tracking progress via RoadSync and addressing delays professionally.
• Resolve customer inquiries or complaints, escalating complex issues to the Assistant Manager while maintaining a positive attitude.
• Maintain accurate records of transactions and customer interactions, supporting inventory and cost management goals.

Qualifications:

• 1-2 years of experience in customer service, sales, or automotive service advising, preferably in the trucking or repair industry.
• Strong communication skills, with the ability to explain technical details clearly; Spanish fluency is a plus to serve our diverse clientele.
• Proficiency with payment systems (e.g., RoadSync), basic computer skills, and familiarity with repair processes is preferred.
• Ability to work flexible hours, including nights and weekends, to support 24/7 operations.
• Friendly, proactive, and detail-oriented, with a focus on customer satisfaction and sales growth.

Preferred Skills:

• Experience handling payment disputes or chargeback prevention strategies.
• Knowledge of commercial truck services (e.g., towing, alignments) to enhance credibility with clients.
• Background in upselling services to increase revenue and customer retention.

Working Conditions:

• On-site at the Converse, TX branch, with a 40–50 hour workweek, including rotating shifts for 24/7 coverage.
• Fast-paced environment with occasional stress from customer demands; must maintain professionalism.
• Compensation includes hourly pay with performance bonuses tied to sales targets and customer feedback.

Why Join Us?

• Be part of a growing team recognized for quality service and customer care.
• Enjoy opportunities to develop sales skills and contribute to company success.
• Work in a supportive environment with a focus on employee growth and profitability.

Job Type: Full-time

Pay: $750.00 - $1,250.00 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

License/Certification:

• Driver's License (Required)

Work Location: In person