Service & Sales Representative Jobs in Charlotte, NC
Service & sales representative jobs in Charlotte are in strong demand, concentrated in Uptown, South End, and Ballantyne across financial services, energy, and healthcare sectors. Employers hiring right now include Drybar, First Citizens Bank, and Cintas. See the openings below and apply to the ones that match your experience.
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As a Senior Sales & Service Representative at First Citizens Bank, you will support sales and service delivery in the branch. Builds and expands banking relationships through proactive customer outreach and customer service requests. Responsible for the fulfillment of deposit accounts, payment solutions and digital access products; as well as identifying and referring sales opportunities to the appropriate bank partner. Adapts to the needs of the branch, providing customer service in both a transaction processing and sales role.
The successful candidate will demonstrate:
Influence: Capable of building rapport with different personalities to drive positive results
Sales Outreach: Self-starter that is disciplined to manage daily calling activity to achieve required results.
Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
Adaptability: Has the ability to learn and adapt quickly to new information and technology
Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
Agility: Able to process information and move quickly through problem resolution
- Sales - Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned. Sales results should align with the needs of the community and ultimately support the organizational commitment to diverse lending. Engage with customers, prospects and referral sources through proactive outreach. When appropriate, represents the Bank in the community by attending and participating in civic and community events for the purpose of generating additional business and identifying potential CRA opportunities for the Bank. Engage in sales practices that are aligned to create value for both the customer and the bank. Appropriate partnering, planning and preparation occurs to ensure conversations provide the relevant financial guidance needed to drive informed decisions.
- Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
- Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.
Preferred Education: Bachelor's degree
Preferred Area of Experience: Telephone sales
Skill(s): Application of a structured sales process, Financial literacy, Knowledge of retail banking products and services
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
As a Senior Sales & Service Representative at First Citizens Bank, you will support sales and service delivery in the branch. Builds and expands banking relationships through proactive customer outreach and customer service requests. Responsible for the fulfillment of deposit accounts, payment solutions and digital access products; as well as identifying and referring sales opportunities to the appropriate bank partner. Adapts to the needs of the branch, providing customer service in both a transaction processing and sales role.
The successful candidate will demonstrate:
Influence: Capable of building rapport with different personalities to drive positive results
Sales Outreach: Self-starter that is disciplined to manage daily calling activity to achieve required results.
Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
Adaptability: Has the ability to learn and adapt quickly to new information and technology
Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
Agility: Able to process information and move quickly through problem resolution
- Sales - Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned. Sales results should align with the needs of the community and ultimately support the organizational commitment to diverse lending. Engage with customers, prospects and referral sources through proactive outreach. When appropriate, represents the Bank in the community by attending and participating in civic and community events for the purpose of generating additional business and identifying potential CRA opportunities for the Bank. Engage in sales practices that are aligned to create value for both the customer and the bank. Appropriate partnering, planning and preparation occurs to ensure conversations provide the relevant financial guidance needed to drive informed decisions.
- Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
- Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.
Preferred Education: Bachelor's degree
Preferred Area of Experience: Telephone sales
Skill(s): Application of a structured sales process, Financial literacy, Knowledge of retail banking products and services
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
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Find JobsService & Sales Representative Job Market in Charlotte
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Top Industries Hiring
- Transportation & Logistics
Service & Sales Representative Jobs in Charlotte: Frequently Asked Questions
How do I get a service & sales representative job in Charlotte?
Focus your search on Charlotte's financial services corridor in Uptown, the healthcare and insurance networks based in SouthPark and Ballantyne, and the energy companies clustered in the city's growing south suburbs. Candidates who can demonstrate consultative selling skills and familiarity with CRM platforms stand out in Charlotte's competitive market. Networking through local professional associations and targeting high-volume account-based employers in these districts gives you a concrete edge.
Which companies hire service & sales representatives in Charlotte?
Companies currently hiring service & sales representatives in Charlotte include Drybar, First Citizens Bank, and Cintas, per current listings on Migrate Mate as of July 2026. Charlotte's market draws from a wide employer base, including national banks, regional insurers, utility companies, and fast-growing tech-enabled services firms with operations in the metro.
Are there remote service & sales representative jobs in Charlotte?
Yes, though opportunities vary: hands-on, territory-based roles are typically on-site, while inside sales and account management positions are more likely to offer flexibility. About 0% of service & sales representative openings tied to Charlotte are remote or hybrid as of July 2026, reflecting broader employer flexibility across the metro. Inside sales roles tied to Charlotte's financial services and insurance sectors are the most common remote-eligible positions.
How can I get a service & sales representative job in Charlotte with little or no experience?
The most realistic entry path in Charlotte is through customer service or retail roles at the city's large banking, insurance, and telecommunications employers, many of whom promote internally into sales positions. Firms in Ballantyne's corporate campus and South End's growing tech sector regularly hire for entry-level account coordinator or sales development roles that feed directly into representative positions. Demonstrating product knowledge and a customer-first approach matters more than years of experience at this level.
Which industries hire the most service & sales representatives in Charlotte?
Charlotte service & sales representative roles concentrate in Transportation & Logistics, based on current listings on Migrate Mate as of July 2026. Charlotte's position as a major banking hub, combined with its expanding healthcare network and energy sector presence, makes it one of the Southeast's strongest markets for service-oriented sales roles.
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