Service Delivery Lead Jobs
Service Delivery Lead jobs are open across IT services, managed services, logistics, and professional services, from team lead to director level, with specializations in SLA management, ITIL-based delivery, and client success. Find a role that fits below and apply directly.
Find Service Delivery Lead JobsOverview
Showing 5 of 25+ Service Delivery Lead jobs
The Lead Service Delivery Engineer provides technical leadership across enterprise applications, APIs, platforms, and infrastructure to improve how technology services are built, delivered, integrated, and supported.
This role leads engineering initiatives focused on automation, platform enablement, CI/CD, service health, technical readiness, performance, security, and self-service capabilities. The Lead Service Delivery Engineer partners across application, platform, and infrastructure teams to resolve complex technical challenges and establish scalable engineering solutions.
In this role, you will:
- Lead engineering initiatives supporting enterprise applications, APIs, platforms, and infrastructure.
- Establish reusable engineering standards and patterns for automation, deployment, integration, service health, and technical readiness.
- Lead CI/CD, deployment automation, and software delivery improvements.
- Develop dashboards, telemetry, health checks, and automated detection capabilities to improve visibility into technology services.
- Automate repetitive processes and develop self-service capabilities that reduce manual intervention.
- Lead troubleshooting and Root Cause Analysis for complex issues spanning applications, APIs, platforms, infrastructure, databases, networking, and middleware.
- Partner with engineering teams to improve application and platform performance, scalability, availability, and supportability.
- Drive adoption of Infrastructure as Code, Configuration as Code, GitOps, policy-as-code, and automated platform management.
- Design automated validation, remediation, recovery, and deployment controls.
- Support high availability, disaster recovery, capacity planning, performance engineering, and recovery testing.
- Integrate security, vulnerability remediation, governance, and compliance requirements into engineering workflows.
- Provide technical leadership through architecture, design, code, and technical-readiness reviews.
- Evaluate new technologies and identify opportunities to improve automation, delivery efficiency, developer experience, and platform capabilities.
- Mentor engineers and promote consistent engineering practices across teams.
Required Qualifications
- 5+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 5+ years of Technology Engineering, Software Engineering, Infrastructure Engineering, Platform Engineering, DevOps, Service Delivery Engineering, or related experience.
- 4+ years supporting large-scale enterprise applications, platforms, APIs, or distributed technology environments.
- 3+ years experience with CI/CD, automated deployment, and software delivery technologies.
- 3+ years experience with Kubernetes, Red Hat OpenShift, or comparable container
Desired Qualifications
- Experience with ArgoCD, GitOps, GitHub Enterprise, Jenkins, or comparable delivery technologies.
- Experience with Prometheus, Grafana, Splunk, OpenTelemetry, Elastic, or comparable tooling.
- Experience with REST APIs, microservices, middleware, API gateways, and service integrations.
- Experience with performance engineering, capacity planning, high availability, disaster recovery, monitoring, telemetry, dashboards, logging, and service-health tooling.
- Experience with automation using Python, Go, Java, PowerShell, Bash, or comparable languages.
- Experience troubleshooting complex technology issues and performing Root Cause Analysis.
- Experience leading technical initiatives across multiple engineering teams.
- Strong technical leadership, systems thinking, troubleshooting, and communication skills.
Job Expectations
- There is no Visa Sponsorship available for this position
- This position requires working in a hybrid environment from one of the posted locations.
- There is no relocation allowance for this role
Posting End Date:
14 Nov 2026- Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.
The Lead Service Delivery Engineer provides technical leadership across enterprise applications, APIs, platforms, and infrastructure to improve how technology services are built, delivered, integrated, and supported.
This role leads engineering initiatives focused on automation, platform enablement, CI/CD, service health, technical readiness, performance, security, and self-service capabilities. The Lead Service Delivery Engineer partners across application, platform, and infrastructure teams to resolve complex technical challenges and establish scalable engineering solutions.
In this role, you will:
- Lead engineering initiatives supporting enterprise applications, APIs, platforms, and infrastructure.
- Establish reusable engineering standards and patterns for automation, deployment, integration, service health, and technical readiness.
- Lead CI/CD, deployment automation, and software delivery improvements.
- Develop dashboards, telemetry, health checks, and automated detection capabilities to improve visibility into technology services.
- Automate repetitive processes and develop self-service capabilities that reduce manual intervention.
- Lead troubleshooting and Root Cause Analysis for complex issues spanning applications, APIs, platforms, infrastructure, databases, networking, and middleware.
- Partner with engineering teams to improve application and platform performance, scalability, availability, and supportability.
- Drive adoption of Infrastructure as Code, Configuration as Code, GitOps, policy-as-code, and automated platform management.
- Design automated validation, remediation, recovery, and deployment controls.
- Support high availability, disaster recovery, capacity planning, performance engineering, and recovery testing.
- Integrate security, vulnerability remediation, governance, and compliance requirements into engineering workflows.
- Provide technical leadership through architecture, design, code, and technical-readiness reviews.
- Evaluate new technologies and identify opportunities to improve automation, delivery efficiency, developer experience, and platform capabilities.
- Mentor engineers and promote consistent engineering practices across teams.
Required Qualifications
- 5+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 5+ years of Technology Engineering, Software Engineering, Infrastructure Engineering, Platform Engineering, DevOps, Service Delivery Engineering, or related experience.
- 4+ years supporting large-scale enterprise applications, platforms, APIs, or distributed technology environments.
- 3+ years experience with CI/CD, automated deployment, and software delivery technologies.
- 3+ years experience with Kubernetes, Red Hat OpenShift, or comparable container
Desired Qualifications
- Experience with ArgoCD, GitOps, GitHub Enterprise, Jenkins, or comparable delivery technologies.
- Experience with Prometheus, Grafana, Splunk, OpenTelemetry, Elastic, or comparable tooling.
- Experience with REST APIs, microservices, middleware, API gateways, and service integrations.
- Experience with performance engineering, capacity planning, high availability, disaster recovery, monitoring, telemetry, dashboards, logging, and service-health tooling.
- Experience with automation using Python, Go, Java, PowerShell, Bash, or comparable languages.
- Experience troubleshooting complex technology issues and performing Root Cause Analysis.
- Experience leading technical initiatives across multiple engineering teams.
- Strong technical leadership, systems thinking, troubleshooting, and communication skills.
Job Expectations
- There is no Visa Sponsorship available for this position
- This position requires working in a hybrid environment from one of the posted locations.
- There is no relocation allowance for this role
Posting End Date:
14 Nov 2026- Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.
See All 25 Service Delivery Lead Jobs
Find roles that match your experience and apply in just a few clicks.
Find Service Delivery Lead JobsService Delivery Lead Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in service delivery lead jobs.
- Three to five years of service delivery, IT operations, or account management experience
- Proven ability to manage SLAs, escalations, and client relationships simultaneously
- ITIL Foundation certification or higher, with working knowledge of service management frameworks
- Experience using ITSM platforms such as ServiceNow, Jira Service Management, or similar tools
- Strong written and verbal communication skills for executive-level reporting and client calls
- Bachelor's degree in business, information technology, or a related field
Tips for Your Service Delivery Lead Job Search
Quantify SLA and delivery outcomes
Hiring managers for service delivery leads want numbers, not narratives. Rewrite your resume bullets to show SLA adherence rates, ticket resolution improvements, or customer satisfaction scores you directly influenced. Vague claims about 'improving operations' won't compete.
List your ITIL or PMP certification prominently
Many service delivery lead postings filter candidates by certification before a human ever reads the resume. Put ITIL 4, PMP, or any service management credential in your summary and in a dedicated certifications section so ATS systems surface your application correctly.
Target postings by contract type and vertical
Service delivery lead roles vary enormously between managed service providers, in-house corporate IT, and government contractors. Narrow your search to the vertical where your experience is deepest. Applying broadly produces weaker results than a focused set of well-matched openings.
Apply early to roles that fit
Migrate Mate lists service delivery lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Interviewers will walk you through a failed delivery scenario and ask how you would have handled it. Prepare two or three real examples from your own work where something went wrong with a client, a vendor, or a team, and explain the steps you took to resolve it.
Negotiate scope before accepting an offer
Service delivery lead roles are often understaffed relative to their client portfolio. During the offer stage, ask directly how many accounts or contracts you would own on day one. That number affects your workload, your ability to perform, and your leverage for future title or compensation discussions.
Service Delivery Lead Jobs: Frequently Asked Questions
Which companies are hiring the most service delivery leads?
The most active employers for service delivery leads right now are Cognizant, Meta, and Ryder System, and the most openings are in Florida, Illinois, and New York, based on current listings on Migrate Mate as of November 2026. Managed service providers and large IT consultancies tend to hire for this role most consistently throughout the year.
How many service delivery lead jobs are remote?
About 92% of service delivery lead openings are fully remote or hybrid as of November 2026, reflecting the role's heavy reliance on digital communication and ticketing platforms. Sub-areas like IT service management and software client success skew more remote, while facilities-tied or on-site operations delivery roles are more likely to require in-person presence.
How do you become a service delivery lead?
Start by building hands-on experience in IT support, operations, or client-facing account management, then take ownership of service processes or small client accounts within your current role. Earning an ITIL Foundation certification signals competence in service management frameworks that employers expect. Most candidates move into the lead title after demonstrating consistent SLA management and the ability to handle escalations without supervisor involvement.
Can you get hired as a service delivery lead without direct experience?
You can move into a service delivery lead role by transitioning from a closely related position such as IT support lead, operations coordinator, or customer success manager, where you have already managed service processes or client expectations. Employers weight demonstrable ownership of SLAs or service improvements over a specific job title, so framing your existing work in those terms matters more than the name on your previous role.
What does the service delivery lead interview process look like?
Most employers run two to four rounds: an initial screening call with HR or a recruiter, a competency interview with a hiring manager focused on SLA management and escalation handling, and a final round with senior leadership or a client-facing panel. Some organizations add a written case study or presentation where you outline how you would improve a struggling service account. References are typically checked after the final round.
Where can I find and apply to service delivery lead jobs?
You can find and apply to service delivery lead jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience and apply directly to each listing. No intermediary steps are required between finding a role and submitting your application.
See All 25 Service Delivery Lead Jobs
Find roles that match your experience and apply in just a few clicks.
Find Service Delivery Lead Jobs