Service Engineer Jobs in Arizona

Job title: Network Service Engineer / DDI Engineer

Job Location: Chandler, AZ

Job Type: Fulltime

Roles & Responsibilities

• The DDI Engineer will be responsible for providing network operations support for DHCP/DNS/IP address management infrastructure.
• The scope of the DDI Services support portfolio includes functions like Service Manage, Incident Management, Change Management and Changes viz., adding net new IP addresses, modify or delete the existing DDI configurations.
• Provides 24x7 support for production systems and therefore will require some off-hours and weekend work.
• Responsible for Service Request Fulfillment including analysis of the incoming Request to better understand the customer’s business & technical needs, prioritizing dates, scheduling and executing the required changes.
• Collaborate with other internal/external Bank teams such as Network Operations, Engineering and Architecture, and clients on core configuration design requirements/standards and impact assessment.
• Perform validation testing and pre-work in non-production environments when necessary to ensure successful implementation in production.
• Identify the solution, design the plan, and prepare required documents.
• Adhere to Bank processes, such as representing the change in Change Committee meetings & Design Review sessions.
• Provide proper hand off of ticket/design and relevant details when necessary.
• Knowledge of Process Management, ITIL v3/v4.
• Experience with Remedy ITSM (Service Request/Work Order/ Change/Incident Management).
• Excellent verbal and written communication skills, specifically regarding communicating technical data in a fashion that can be readily digested and understood by others.