Software Engineering Manager Jobs in Massachusetts

Job Description:

Our Opportunity:

Chewy is seeking an AI-focused Software Engineer II for our HR Systems & Solutions team in Boston, Minneapolis or Seattle. This team is helping to transform the Chewy HR operational capabilities by building and deploying cutting-edge software products that impact critical business operations across the company. In this role, you will develop innovative applications, services, and integrations that improve how our HR organization operates and serves team members. This role will be working closely with our business partners, so strong communication skills are essential. Further, you will be on a high-performing engineering team where we value broad-based technical skills in cloud-based services, databases, information security, AI, MLOps and more. You will have the opportunity to collaborate across the HR and engineering organizations to deliver modern, AI-powered self-service solutions which empower internal customers to move rapidly while building on Chewy’s solid technical foundation.

What You’ll Do:

• Design, build, test, deploy, and support software products and services for the HR organization
• Build operational Human Resources applications and tools with a focus on data and AI that leverage Chewy’s proprietary AI and machine learning platforms.
• Partner with Human Resources stakeholders to understand Chewy’s HR operating models and design solutions to help automate and optimize high-touch Human Resources business processes in a fast-paced 24x7 operating environment
• Work closely with non-technical stakeholders to define requirements and translate those into technical deliverables
• Contribute to AI-enabled features, intelligent automation, and agentic workflows that improve internal processes and user experiences
• Drive innovation through rapid prototyping and iterative development
• Think creatively to solve problems that don’t have existing solutions
• Troubleshoot production issues, debug across systems, and support service reliability and operational health
• Participate in code reviews, design discussions, and team engineering practices
• Apply sound software engineering fundamentals to write high-quality, performant, and maintainable code
• Continuously learn new technologies and contribute to a culture of collaboration and continuous improvement

What You’ll Need:

• BS degree in Computer Science, a similar technical field of study, or equivalent practical experience
• 5+ years of strong programming experience with modern development technologies like Python, React and Java. Experience with agentic platforms such as PydanticAI, LangChain, or LangGraph.
• Strong understanding of data models, SQL, APIs, Machine Learning, Agentic AI platforms and LLM integration
• Demonstrate exceptional attention to detail by thoroughly analyzing production data, identifying root causes of issues, and driving timely, effective resolutions in high-impact environments
• Experience working in a fast-paced e-commerce fulfillment, customer service or similar environment with large, non-exempt populations
• Must be team oriented and have a customer first approach
• Proficiency in Computer Science fundamentals – object-oriented design, data structures, algorithm - design, problem solving, and complexity analysis
• Be a hands-on Engineer spending significant percentage of their time writing code or debugging issues
• Knowledge of professional software engineering practices for the full software development life cycle including coding standards, code reviews, source control management, build processes, testing, and operations
• Experience evaluating, measuring, and tuning application performance
• Experience with GitHub, DevOps, Jenkins, AWS and Terraform

Bonus (if applicable):

• Experience supporting HR systems or other enterprise-wide internal business applications
• Experience building and deploying agentic AI solutions to automate workflows, support decision-making, and improve internal user experiences
• Familiarity with modern AI engineering patterns such as prompt orchestration, retrieval-augmented generation, evaluation frameworks, or human-in-the-loop workflows
• Experience with data engineering in large scale database environments, including utilities such as dbt or Apache Airflow
• Experience with Arize, Swagger, or stoplight.io
• Experience with industry leading HCM Platforms, including Workday and UKG
• Experience working in Agile development environments

Why You’ll Love Working Here

• You’ll build products that support important employee and business experiences across Chewy
• You’ll work on meaningful technical challenges with a collaborative engineering team
• You’ll have the opportunity to contribute to modern HR technology through automation, platform engineering, and AI innovation
• You’ll be empowered to take ownership of your work and deliver solutions with real impact

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

• 
  The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.