Software Support Specialist Jobs in Syracuse, NY
Software Support Specialist jobs in Syracuse, New York draw from the city's university research corridor near University Hill, its healthcare technology hubs, and the corporate offices spreading through Salina and the Inner Harbor redevelopment zone, with steady demand across education, healthcare IT, and financial services. Employers hiring right now include SUNY Upstate Medical University, Nascentia Health, and TTM Technologies. Find a role that fits below and apply directly.
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Job Summary:
SUNY Upstate Pharmacology Team is in search of a Senior Research Support Specialist who will under general supervision of the Lab's PI, perform and support laboratory experiments.
Key Responsibilities:
- Manage a growing laboratory in the Pharmacology Department.
- Create a productive and collegial laboratory environment.
- Maintain laboratory reagents (stock solutions), supplies, ordering, interactions with vendors, general lab management including institutional and regulatory protocols, maintain animal colony.
- Spanning from molecular cloning and sequencing to assessing mRNA/protein expression and localization, cell culture and histology.
- In vivo recordings of brain and heart electrical activity.
- Mentoring and assisting graduate students and postdoctoral fellows with their projects particularly troubleshooting experiments.
- Provide oversight and maintenance of departmental equipment.
- Maintain a detailed laboratory notebook.
- Keep detailed records of purchases/deliveries.
- Build financial reports of all personnel, supplies, equipment, sub-award charges for each grant/account.
Minimum Qualifications:
Bachelor's Degree or higher in a scientific discipline required.
Must have research laboratory experience, specifically in animal handling, husbandry, and colony maintenance.
Must also be proficient using MS-Office and have excellent communication skills.
Preferred Qualifications:
Desired Skills (not all required)
- Molecular cloning, mutagenesis, and sequencing
- mRNA/protein expression and localization assays
- Animal Handling
- Tissue Dissection
- Cell Culture
- Strong leadership, communication, and organizational skills
- Mentoring/assisting fellow members of the laboratory to troubleshoot experiments
Work Days:
Weekdays, 9:00 am - 5:00 pm
Message to Applicants:
Salary Range: $43,000 - $45,000, DOE
Recruitment Office: Human Resources
We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability or other protected classes under State and Federal law.
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Who's Hiring



Top Industries Hiring
- Science & Research
- Education
Software Support Specialist Jobs in Syracuse: Frequently Asked Questions
How do I get a software support specialist job in Syracuse?
Focus your search on Syracuse's heaviest hiring sectors: healthcare systems along University Hill, higher education institutions, and managed service providers clustered in the business corridors off Erie Boulevard and in Salina. Candidates who can demonstrate hands-on troubleshooting experience with ticketing systems, remote desktop tools, and enterprise software stand out. Familiarity with the technologies used in healthcare IT or education administration gives a real edge in this market.
Which companies hire software support specialists in Syracuse?
Syracuse software support specialist roles are posted by SUNY Upstate Medical University, Nascentia Health, and TTM Technologies and others right now, based on current listings on Migrate Mate as of July 2026. The Syracuse market includes a mix of regional healthcare networks, universities, insurance carriers, and technology service firms that maintain in-house support teams.
Are there remote software support specialist jobs in Syracuse?
Yes, though availability varies: software support specialist roles that are primarily desk-based and involve remote troubleshooting or SaaS platform support tend to go remote or hybrid more often than hands-on infrastructure or on-site deployment roles. About 20% of software support specialist openings tied to Syracuse are remote or hybrid as of July 2026, reflecting broader flexibility across the sector. Application support and help desk tiers see the most remote availability locally.
How can I get a software support specialist job in Syracuse with little or no experience?
The most realistic entry path in Syracuse is through help desk or IT support associate roles at the city's large healthcare systems or universities, which regularly hire entry-level candidates and promote from within. Local managed service providers along the Erie Boulevard corridor also take on junior support staff. CompTIA A+ or ITIL Foundation certifications are recognized by many Syracuse employers and help offset limited experience when applying.
Which industries hire the most software support specialists in Syracuse?
The sectors hiring the most software support specialists in Syracuse are Science & Research and Education, based on current listings on Migrate Mate as of July 2026. Syracuse's concentration of major hospital networks, universities, and regional insurance and financial services firms creates consistent demand for software support roles tied to those organizations' internal platforms and customer-facing systems.
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