Support Lead Jobs in Tennessee

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This position reports to:

Logistics Operations & Strategy Leader

The Transportation Systems Support Leader will be primarily focused on the implementation and ongoing maintenance of the transportation management systems for the ELIP business. Additionally, this role will include partnership with a cross functional group of similar business support leads, and training for all transportation related users. This includes, but is not limited to SAP TM, Project44, GTS, and Internal Systems.

The transportation landscape of this business is fast paced with constantly changing demands and requires ongoing attention to internal and external customer requirements, and real-time communication of service issues with shippers and receivers.

The position requires making decisions which determine impact cost and service and will support internal stakeholders’ efforts to continuously improve transport and logistics operations.

Due to the global scope of this role and to service the needs of our customers, our ideal candidate will need to accommodate non-US working hours/time and/or travel regionally and internationally up to 10%. This position is open to remote candidates working within the US. #LI-Remote

Main Accountabilities:

• Act as the first line of support for end and local superusers / Systems Level 1 ops support. Provide technical support to end users by identifying and management resolution of system data maintenance and troubleshooting hardware and network related issues. Support or lead the maintenance of audit trails and documentation for future audits and reviews.
• Conduct initial trainings, as well as all subsequent and follow up trainings on an ongoing basis. Facilitate the implementation and support of the TMS as well as related systems.
• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate, and document ABB’s requirements. Design, customize, configuration, and testing of the TMS. Act as liaison with ABB ELIP business, internal IT teams, and Third-Party support teams for troubleshooting, investigation, analyses, and problem solving. Work with internal IT teams, and Third-Party support teams on emergency SAP transports as needed for high priority issues. Document functional designs, test cases and results.
• Proactively identify and propose business process and/or system enhancements. Provide ad-hoc training and user support as required. Work self-directed and independently; may act as subject matter mentor to more junior members. Design, build, and maintain routing guides within the TMS with special focus on the dedicated fleet service offering. Translate transportation network design into functional system settings/configurations.

Qualifications for the role:

• Bachelor’s degree in information technology, Engineering Technologies, or Supply Chain (or significant relevant experience in lieu of degree)
• 5+ years of experience in Business Analyst/Transportation System Support/IT Systems support including knowledge of domestic and international shipping rules and regulations and local transport market knowledge including equipment, rail/sea/airport operations
• Experience/ familiarity using Transportation Management systems and SAP. Ability to translate customer and business needs into the TMS(s) configurations.
• Superior analytical skills and ability to manage large quantities of data and drive innovation through analytics.
• Change Management in a change averse environment with ability to develop and maintain professional working relationships with internal customers.
• Mastery of Excel, Visio, PowerPoint, and Outlook.
• Candidates must already possess authorization to work for ABB in the US.

Preferred Qualifications:

• In depth Transportation Service Provider/Carrier operating model knowledge
• Experience in working with advanced SAP TM
• Experience in working with advanced Source ERP platforms (SAP)
• Experience in Process Mapping as a part of continuous improvement
• Knowledge of (DOT) Department of Transportation rules and regulations
• Proficiency in French or Spanish a benefit.

What's in it for you

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $100,500 and $160,800 annually and is eligible for a short-term incentive plan/annual bonus.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more.

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
• Paid Parental Leave
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

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