Team Lead Jobs in Fort Worth, TX
Team Lead jobs in Fort Worth are in active demand, concentrated in Alliance Corridor, Downtown Fort Worth, and the Near Southside across logistics, healthcare, manufacturing, and retail operations. Employers hiring right now include JPS Health Network, Walmart, and Bass Pro Shops. See the openings below and apply to the ones that match your experience.
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Showing 5 of 25+ Team Lead jobs
Who are we looking for?
A supervisor who manages a team of White Glove Voice Specialists/ Jr. Banker, who is responsible for managing day-to-day operations, ensure readiness to support clients, manage performance feedback and coaching for team members, Monitor and assess client calls, emails and other activities.
Process/Functional Skills:
· Team Leadership: Lead, motivate, and supervise a team of specialists to ensure high-quality customer service, productivity, and adherence to company policies and procedures.
· Client Interfacing: Liaising with clients, providing status updates and addressing questions related to the work. Handle escalation from customers and provide effective resolutions
· Performance Management: Monitor and evaluate the performance of specialists, providing regular feedback, coaching, and support to improve performance and achieve KPIs.
· Call Monitoring: Review and assess call interactions to ensure that specialists maintain a high level of professionalism, customer service, and compliance with company standards.
· Scheduling: Create and manage specialist schedules to ensure proper coverage during peak hours and adherence to break schedules.
· Training and Development: Identify training needs and assist in the development of training programs to improve the skills and knowledge of specialists. Conduct onboarding for new recruits.
· Quality Assurance: Establish and maintain quality assurance procedures to ensure consistent and exceptional customer service delivery. Identify areas for improvement and implement corrective action.
· Data Analysis: Collect and analyze project data, including work volume, response times, and customer satisfaction metrics. Use data-driven insights to improve operations.
· Conflict Resolution: Address and resolve customer and employee issues and complaints. Escalate complex cases to higher management as needed.
· Documentation and Reporting: Maintain accurate records, reports, and documentation of center activities, including performance metrics and specialist evaluations.
· Compliance: Ensure compliance with industry regulations, company policies, and data security standards. Stay up to date with relevant laws and regulations.
Behavioral Skills:
· Communication: Excellent written and verbal communication
· Leadership: ability to coordinate, motivate and provide guidance to the teams.
· Risk Management: The ability to analyze, prioritize, and minimize the risk, program, or project may cause.
· Analytical problem solving: The ability to identify and address potential issues, keep up with technology, and improve software quality.
· Time management: The ability to prioritize tasks and meet delivery deadlines.
· Presentation: should possess excellent presentation skills. Should be able to provide status updates on PPT.
Qualification:
· High school diploma or equivalent.
· At least 3-5 years of working in Migration related programs, customer service, a supervisory role, and in a contact center is required.
Who are we?
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.
Job Type: Full-time
Pay: Up to $75,000.00 per year
Work Location: In person
Who are we looking for?
A supervisor who manages a team of White Glove Voice Specialists/ Jr. Banker, who is responsible for managing day-to-day operations, ensure readiness to support clients, manage performance feedback and coaching for team members, Monitor and assess client calls, emails and other activities.
Process/Functional Skills:
· Team Leadership: Lead, motivate, and supervise a team of specialists to ensure high-quality customer service, productivity, and adherence to company policies and procedures.
· Client Interfacing: Liaising with clients, providing status updates and addressing questions related to the work. Handle escalation from customers and provide effective resolutions
· Performance Management: Monitor and evaluate the performance of specialists, providing regular feedback, coaching, and support to improve performance and achieve KPIs.
· Call Monitoring: Review and assess call interactions to ensure that specialists maintain a high level of professionalism, customer service, and compliance with company standards.
· Scheduling: Create and manage specialist schedules to ensure proper coverage during peak hours and adherence to break schedules.
· Training and Development: Identify training needs and assist in the development of training programs to improve the skills and knowledge of specialists. Conduct onboarding for new recruits.
· Quality Assurance: Establish and maintain quality assurance procedures to ensure consistent and exceptional customer service delivery. Identify areas for improvement and implement corrective action.
· Data Analysis: Collect and analyze project data, including work volume, response times, and customer satisfaction metrics. Use data-driven insights to improve operations.
· Conflict Resolution: Address and resolve customer and employee issues and complaints. Escalate complex cases to higher management as needed.
· Documentation and Reporting: Maintain accurate records, reports, and documentation of center activities, including performance metrics and specialist evaluations.
· Compliance: Ensure compliance with industry regulations, company policies, and data security standards. Stay up to date with relevant laws and regulations.
Behavioral Skills:
· Communication: Excellent written and verbal communication
· Leadership: ability to coordinate, motivate and provide guidance to the teams.
· Risk Management: The ability to analyze, prioritize, and minimize the risk, program, or project may cause.
· Analytical problem solving: The ability to identify and address potential issues, keep up with technology, and improve software quality.
· Time management: The ability to prioritize tasks and meet delivery deadlines.
· Presentation: should possess excellent presentation skills. Should be able to provide status updates on PPT.
Qualification:
· High school diploma or equivalent.
· At least 3-5 years of working in Migration related programs, customer service, a supervisory role, and in a contact center is required.
Who are we?
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.
Job Type: Full-time
Pay: Up to $75,000.00 per year
Work Location: In person
See All 25 Team Lead Jobs in Fort Worth
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Find Team Lead JobsTeam Lead Job Market in Fort Worth
Who's Hiring
Top Industries Hiring
- Retail
- Healthcare & Medical Services
Team Lead Jobs in Fort Worth: Frequently Asked Questions
How do I get a team lead job in Fort Worth?
The strongest path is targeting Fort Worth's dominant hiring sectors: logistics and distribution along the Alliance Corridor, healthcare systems in the Medical District, manufacturing plants on the city's west and south sides, and retail operations throughout the city. Candidates who can show direct supervisory experience, familiarity with shift-based operations, and a record of hitting team productivity targets stand out with Fort Worth employers. Starting in a senior associate or lead associate role at a local distribution center or healthcare facility is a practical entry point.
Which companies hire team leads in Fort Worth?
Fort Worth team lead roles are posted by JPS Health Network, Walmart, and Bass Pro Shops and others right now, based on current listings on Migrate Mate as of July 2026. Fort Worth's employer base skews toward large logistics operators, regional hospital systems, and manufacturing firms, all of which hire team leads at scale and on a rolling basis.
Are there remote team lead jobs in Fort Worth?
Yes, though it depends heavily on the role: team lead positions in logistics, manufacturing, and frontline healthcare are almost entirely on-site, while those in tech support, insurance operations, and back-office functions are more likely to be remote or hybrid. About 11% of team lead openings tied to Fort Worth are remote or hybrid as of July 2026, concentrated in sectors like financial services and business operations. Fort Worth's insurance and fintech employers in the downtown core account for much of that remote-eligible share.
How can I get a team lead job in Fort Worth with little or no experience?
The most realistic entry path in Fort Worth is moving up from a high-volume frontline role at one of the city's large distribution or fulfillment operations along the Alliance Corridor, where internal promotions to team lead are common and happen quickly. Fort Worth hospital systems also hire shift leads and charge roles that serve as stepping stones. Building cross-training experience, volunteering to cover supervisory duties during absences, and earning a first-aid or safety certification gives entry-level candidates a concrete edge with local employers.
Which industries hire the most team leads in Fort Worth?
The sectors hiring the most team leads in Fort Worth are Retail and Healthcare & Medical Services, based on current listings on Migrate Mate as of July 2026. Fort Worth's position as a major logistics hub, combined with its large healthcare footprint and active manufacturing base, drives consistent team lead demand across those industries year-round.
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See All 25 Team Lead Jobs in Fort Worth
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