Technical Customer Support Jobs in Annapolis Junction, MD
Technical Customer Support jobs in Annapolis Junction are concentrated in the NSA Campus corridor, the Annapolis Junction Business Park, and the broader Fort Meade area, where defense contractors, cybersecurity firms, and government IT services providers drive steady demand. Employers hiring right now include Staffed4U, Evlos Technology, and Shield Consulting Solutions. See the openings below and apply to the ones that match your experience.
Find JobsOverview
Open roles35
Top employerStaffed4U
Work type50% On-site
Top credentialBachelor's degree
Companies hiring24
Showing 5 of 35+ Technical Customer Support jobs
Senior Technical Writer
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New 8h ago
Markon
Senior Technical Writer
Annapolis Junction, Maryland
New 8h ago
S
Technical Writer II
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S
Added 1d ago
Staffed4U
Technical Writer II
Annapolis Junction, Maryland
Added 1d ago
Technical Business Analyst
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Added 2d ago
Shield Consulting Solutions
Technical Business Analyst
Annapolis Junction, Maryland
Added 2d ago
S
Technical Writer
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S
Added 2d ago
Staffed4U
Technical Writer
Annapolis Junction, Maryland
Added 2d ago
Technical Writer
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Added 1w ago
PLEX Solutions, LLC
Technical Writer
Annapolis Junction, Maryland
Added 1w ago
New 8h ago
Senior Technical Writer
Markon·Annapolis Junction, Maryland
Job functions:
$145k - $150k/yr
Master's degree
51-200 employees
Job Description
Description:
Preferred Qualifications:
The Markon pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Overview:
At Markon, we don't just offer jobs – we offer opportunities for personal and professional transformation. Empowering our employees to lead, innovate, and excel, we foster an environment where new ideas are not just welcomed but celebrated. As a perennial Washington Post Top Workplace, we prioritize the well-being and success of our team members, ensuring they can bring their best selves to work.
Headquartered in Falls Church, Virginia, Markon has garnered national recognition for our unwavering dedication to excellence in serving the intelligence community, as well as federal civilian and defense agencies. Our growing reach extends across 17 states, 116 countries, and 5 continents, where our team of dynamic professionals collaborates to deliver unparalleled program and project management services.
Markon values people and the tremendous impact each individual can make – which is why we’re consistently recognized as one of the best places to work in federal government consulting. Here, you can help solve the nation’s most important challenges, surrounded by colleagues who help you grow, advance, and succeed. We are deeply dedicated to what matters – bringing out the best in each other to advance our clients’ missions.
Join us and make a meaningful impact.
Markon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, protected veteran status, or disability status. This job posting will remain open until the position is filled.
Benefits Offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Training and Tuition Assistance, Paid Time Off, and Holidays.
PLEX Solutions, Part of Markon, is looking for a Sr. Technical Writer for our Annapolis Junction, MD Customer. The ideal candidate will bring expertise in creating technical documents and working in a fast-paced environment.
Responsibilities:
- Assist in preparing and maintaining operations documentation, user guides and manuals and technical publications
- Understand basic concepts (to include basic grammar concepts), responsible for writing technical copy for various types of documents
- Gather technical information, prepares written text
- Maintain a current internal documentation library
- Use multiple word processing and presentation tools such as MS Word, PowerPoint, and Visio etc.
- Prepare and maintain operations documentation, user guides and manuals and technical publications
- Work with developers to produce quality documentation and training materials
- Work on all phases of documentation
- Understand basic concepts and write technical copy for various types of documents for a program/project of similar complexity
- Prepare reports, responses, and briefings targeted to a wide range of audiences
- Coordinate layout and design of documents
- Research highly technical subject matter, organizes information from multiples sources, and express technical information in written form that is comprehensible to a wide audience of readers
- Under general direction, write technical copy for various types of documents for a program/project of similar complexity
- Apply concepts for technical writing based on engineering drawings, technical information from engineering documentation, consultations with engineers and subject matter experts, and other available sources
- Produce defense acquisition documentation, user manuals, training manuals, and other documentation utilized by the end-user community of DoD electronic equipment and systems
- Interpret engineering and maintenance drawings, operational procedures to understand and blend large quantities of computer related information
- Active TS/SCI W/ Polygraph
- Eight (8) years of demonstrated technical writing experience.
- A Bachelor’s Degree with a technical discipline from an accredited college or university (OR) Four (4) additional years of experience is required. A Masters degree may be substituted for two (2) years of experience, reducing the requirement to six (6) years of experience.
Preferred Qualifications:
- Experience with Jira is highly desired.
The Markon pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Overview:
Eager to join a team where your skills are valued, your growth is nurtured, and your impact is profound? Look no further than Markon, a premier consulting firm deeply dedicated to advancing our nation's most critical missions.
At Markon, we don't just offer jobs – we offer opportunities for personal and professional transformation. Empowering our employees to lead, innovate, and excel, we foster an environment where new ideas are not just welcomed but celebrated. As a perennial Washington Post Top Workplace, we prioritize the well-being and success of our team members, ensuring they can bring their best selves to work.
Headquartered in Falls Church, Virginia, Markon has garnered national recognition for our unwavering dedication to excellence in serving the intelligence community, as well as federal civilian and defense agencies. Our growing reach extends across 17 states, 116 countries, and 5 continents, where our team of dynamic professionals collaborates to deliver unparalleled program and project management services.
Markon values people and the tremendous impact each individual can make – which is why we’re consistently recognized as one of the best places to work in federal government consulting. Here, you can help solve the nation’s most important challenges, surrounded by colleagues who help you grow, advance, and succeed. We are deeply dedicated to what matters – bringing out the best in each other to advance our clients’ missions.
Join us and make a meaningful impact.
Markon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, protected veteran status, or disability status. This job posting will remain open until the position is filled.
Benefits Offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Training and Tuition Assistance, Paid Time Off, and Holidays.
Markon
Senior Technical Writer
Annapolis Junction, Maryland
New 8h ago51-200 employees
Job functions:
$145k - $150k/yr
Master's degree
Job Description
Description:
Preferred Qualifications:
The Markon pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Overview:
At Markon, we don't just offer jobs – we offer opportunities for personal and professional transformation. Empowering our employees to lead, innovate, and excel, we foster an environment where new ideas are not just welcomed but celebrated. As a perennial Washington Post Top Workplace, we prioritize the well-being and success of our team members, ensuring they can bring their best selves to work.
Headquartered in Falls Church, Virginia, Markon has garnered national recognition for our unwavering dedication to excellence in serving the intelligence community, as well as federal civilian and defense agencies. Our growing reach extends across 17 states, 116 countries, and 5 continents, where our team of dynamic professionals collaborates to deliver unparalleled program and project management services.
Markon values people and the tremendous impact each individual can make – which is why we’re consistently recognized as one of the best places to work in federal government consulting. Here, you can help solve the nation’s most important challenges, surrounded by colleagues who help you grow, advance, and succeed. We are deeply dedicated to what matters – bringing out the best in each other to advance our clients’ missions.
Join us and make a meaningful impact.
Markon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, protected veteran status, or disability status. This job posting will remain open until the position is filled.
Benefits Offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Training and Tuition Assistance, Paid Time Off, and Holidays.
PLEX Solutions, Part of Markon, is looking for a Sr. Technical Writer for our Annapolis Junction, MD Customer. The ideal candidate will bring expertise in creating technical documents and working in a fast-paced environment.
Responsibilities:
- Assist in preparing and maintaining operations documentation, user guides and manuals and technical publications
- Understand basic concepts (to include basic grammar concepts), responsible for writing technical copy for various types of documents
- Gather technical information, prepares written text
- Maintain a current internal documentation library
- Use multiple word processing and presentation tools such as MS Word, PowerPoint, and Visio etc.
- Prepare and maintain operations documentation, user guides and manuals and technical publications
- Work with developers to produce quality documentation and training materials
- Work on all phases of documentation
- Understand basic concepts and write technical copy for various types of documents for a program/project of similar complexity
- Prepare reports, responses, and briefings targeted to a wide range of audiences
- Coordinate layout and design of documents
- Research highly technical subject matter, organizes information from multiples sources, and express technical information in written form that is comprehensible to a wide audience of readers
- Under general direction, write technical copy for various types of documents for a program/project of similar complexity
- Apply concepts for technical writing based on engineering drawings, technical information from engineering documentation, consultations with engineers and subject matter experts, and other available sources
- Produce defense acquisition documentation, user manuals, training manuals, and other documentation utilized by the end-user community of DoD electronic equipment and systems
- Interpret engineering and maintenance drawings, operational procedures to understand and blend large quantities of computer related information
- Active TS/SCI W/ Polygraph
- Eight (8) years of demonstrated technical writing experience.
- A Bachelor’s Degree with a technical discipline from an accredited college or university (OR) Four (4) additional years of experience is required. A Masters degree may be substituted for two (2) years of experience, reducing the requirement to six (6) years of experience.
Preferred Qualifications:
- Experience with Jira is highly desired.
The Markon pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Overview:
Eager to join a team where your skills are valued, your growth is nurtured, and your impact is profound? Look no further than Markon, a premier consulting firm deeply dedicated to advancing our nation's most critical missions.
At Markon, we don't just offer jobs – we offer opportunities for personal and professional transformation. Empowering our employees to lead, innovate, and excel, we foster an environment where new ideas are not just welcomed but celebrated. As a perennial Washington Post Top Workplace, we prioritize the well-being and success of our team members, ensuring they can bring their best selves to work.
Headquartered in Falls Church, Virginia, Markon has garnered national recognition for our unwavering dedication to excellence in serving the intelligence community, as well as federal civilian and defense agencies. Our growing reach extends across 17 states, 116 countries, and 5 continents, where our team of dynamic professionals collaborates to deliver unparalleled program and project management services.
Markon values people and the tremendous impact each individual can make – which is why we’re consistently recognized as one of the best places to work in federal government consulting. Here, you can help solve the nation’s most important challenges, surrounded by colleagues who help you grow, advance, and succeed. We are deeply dedicated to what matters – bringing out the best in each other to advance our clients’ missions.
Join us and make a meaningful impact.
Markon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, protected veteran status, or disability status. This job posting will remain open until the position is filled.
Benefits Offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Training and Tuition Assistance, Paid Time Off, and Holidays.
See All 35 Technical Customer Support Jobs in Annapolis Junction
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Find JobsTechnical Customer Support Job Market in Annapolis Junction
Who's Hiring
Top Industries Hiring
- Aerospace & Defense
- Consulting & Professional Services
Technical Customer Support Jobs in Annapolis Junction: Frequently Asked Questions
How do I get a technical customer support job in Annapolis Junction?
The strongest path into technical customer support in Annapolis Junction runs through the defense IT and cybersecurity sector, which dominates local hiring around the NSA Campus and Fort Meade corridor. Candidates who hold or are eligible for a security clearance stand out significantly. Familiarity with government IT environments, ITSM ticketing systems, and federal network infrastructure gives applicants a concrete edge over those with general commercial support backgrounds.
Which companies hire technical customer supports in Annapolis Junction?
Employers hiring technical customer supports in Annapolis Junction right now include Staffed4U, Evlos Technology, and Shield Consulting Solutions, based on current listings on Migrate Mate as of July 2026. The local employer mix leans heavily toward defense contractors and government IT services firms supporting federal agencies at and around the NSA Campus.
Are there remote technical customer support jobs in Annapolis Junction?
Yes, though availability depends on the role. About 50% of technical customer support openings tied to Annapolis Junction are remote or hybrid as of July 2026, which is lower than average given how many local employers operate under federal security requirements. Software-focused and help-desk roles tend to offer the most flexibility, while positions supporting classified systems or on-site government infrastructure typically require a physical presence.
How can I get a technical customer support job in Annapolis Junction with little or no experience?
The most realistic entry point in Annapolis Junction is a junior help-desk or IT support technician role with a mid-tier defense contractor, many of which hire candidates who are actively pursuing CompTIA A+ or Security+ certification. Internship and apprenticeship programs tied to local community colleges and workforce development initiatives around the Fort Meade region also feed entry-level pipelines. Being clearance-eligible and demonstrating basic networking fundamentals sets early-career candidates apart locally.
Which industries hire the most technical customer supports in Annapolis Junction?
Annapolis Junction technical customer support roles concentrate in Aerospace & Defense and Consulting & Professional Services, based on current listings on Migrate Mate as of July 2026. The area's proximity to the NSA Campus and federal government installations makes defense contracting and cybersecurity the dominant force behind local hiring in this occupation.
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See All 35 Technical Customer Support Jobs in Annapolis Junction
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