Technical Customer Support Jobs in Annapolis Junction, MD

MANTECH seeks a motivated, career and customer-oriented Technical SIGINT Analyst to join our team in Annapolis Junction, Maryland. This role offers a hybrid schedule with up to two days of remote work per week, subject to mission and tasking requirements.

The Technical SIGINT Analyst will leverage their strong technical background and expertise to support the evaluation and refinement of advanced applications within the TechSIGINT domain, collaborating closely with the analyst community to validate functionality, refine system requirements, and ensure seamless tool integration.

Responsibilities include but are not limited to:

• Conduct comprehensive testing of newly developed software and analytical tools to ensure operational effectiveness, stability, and alignment with mission objectives.
• Bridge the gap between operational end-users and engineering by translating analyst workflows into technical, actionable system requirements.
• Engage directly with the operational analyst community to demonstrate tool functionality, capture user feedback, and drive continuous capability improvements.
• Advocate for high-impact system enhancements that streamline workflows, reduce analytical friction, and improve usability in real-world mission environments.
• Collaborate across multidisciplinary engineering and operational teams to validate end-to-end functionality and integrate advanced capabilities across the Technical Signals Intelligence (TechSIGINT) domain.

Minimum Qualifications

• Bachelor’s degree in Engineering, Electronics, Mathematics, Communications, Computer Science, or a related discipline with 11+ years of relevant experience; 4 years of additional relevant experience may be substituted for a degree.
• Demonstrated operational proficiency with at least one legacy TechSIGINT tool or suite (e.g., ASPEN/FATE, X-Midas, Willow, MARTES/FIS-MARTES, CATS, DEL, WEBENGRAFT, FISNET, FISMARKET, TEBAG, PacketSwing, STK, DVT, TASMANIA, CHAUEE, REDHAWK, MEERKAT, or ESP).
• Experience conducting system, acceptance, or user-level testing in support of mission-critical intelligence operations.
• Ability to capture operational requirements from domain analysts and translate them into technical engineering specifications.
• Strong technical communication skills with a track record of briefing stakeholders, leading demonstrations, and driving feedback into product roadmaps.

Preferred Qualifications

• Direct background working as an operational signals analyst within the intelligence community.
• Experience writing Python scripts to automate workflows, process data, or support analytic tasks.
• Experience navigating, troubleshooting, and operating within Linux operating environments.
• Experience serving as an instructor, curriculum developer, or technical trainer covering TechSIGINT concepts and tooling.

Physical Requirements:

• Must be able to remain in a stationary position 50% of the time.
• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.