Technical Customer Support Jobs in Bethesda, MD

Are you ready to do the can't be done?

Somewhere in the world right now, a captured phone, a piece of foreign malware, or a manipulated video holds the answer to a national security question. Peraton is building the team that will find those answers. We are growing a talent pipeline for a high-impact digital and technical exploitation program supporting the Intelligence Community, where forensic examiners, reverse engineers, hardware and RF specialists, biometric and multimedia analysts, data scientists, and mission enablers work side by side to turn raw foreign data into intelligence that matters.

Where you could fit in

• Program Management & Fusion: Program Manager, Deputy Program Manager, Program Control Analyst, Quality Assurance Manager, Security Manager, Contracts Administrator, Subcontract Manager, Deliverables Manager, Multi-Discipline Fusion & Integration Architect, All-Source / Fusion Analyst
• Digital Forensics: Digital Forensics Team Lead, Digital Forensics Deputy Team Lead, Digital Forensic Examiner, High-Volume Processing Specialist
• Software & Hardware Reverse Engineering: SEL Team Lead, Reverse Engineer, Malware Analyst, Mobile Application Analyst, HEL Team Lead, Hardware Exploitation Specialist, HEL Lab Manager, Cryptographic Analyst, RF / Signals Exploitation Specialist
• Identity Intelligence: Identity Intelligence Team Lead, Biometric Analyst, Digital Attribution Analyst
• Multimedia Intelligence: Multimedia Intelligence Team Lead, Multimedia Analyst, Multimedia Production Specialist, Geospatial / Photogrammetry Analyst, Audio / Signal Analyst, Deepfake Detection / Multimedia AI Specialist
• Mission Enablement (Workflow, Requirements, Data Science): Workflow Management Lead, Workflow Management Analyst, Requirements Management Lead, Collection Requirements Manager, Customer Engagement Specialist, Data Scientist, ML / AI Engineer, Data Engineer
• Technical Support (Knowledge Management, Editing, Inventory & SCRM, Configuration & IT Security, Training): Knowledge Manager, Knowledge Management Analyst, Senior Technical Editor / Lead, Technical Editor / Writer, Inventory & Supply Chain Risk Manager, Asset Accountability Analyst, Configuration Manager, Configuration Management Analyst, IT Systems Administrator, Information System Security Officer, Senior Training Developer / Instructional Designer, Training Specialist

How this works

This is a pipeline requisition. Apply once, and our recruiters will match you to current and future openings on this program that fit your skills, level, and career goals. Positions are contingent on contract award and funding. When the right role opens, a recruiter will contact you.

What you'll bring

• Experience in digital forensics, reverse engineering, malware or hardware exploitation, RF analysis, biometrics, multimedia or geospatial analysis, collection requirements or workflow management, data science, all-source intelligence, or program and technical support.
• Education and experience by level, per Peraton career levels:
• Mid-Level: Bachelor's degree and 5 years of related experience; Master's degree and 3 years; or PhD with 0 years.
• Senior: Bachelor's degree and 8+ years of related experience; Master's degree and 6 years; or PhD and 3 years.
• SME: Bachelor's degree and 12+ years of related experience; Master's degree and 10 years; or PhD and 7 years. Management roles require 10–16+ years, depending on level.
• S. citizenship required.
• Active TS/SCI clearance with CI Polygraph required.
• Positions in cyberspace work roles require DoD 8140 qualification for the assigned DCWF work role and proficiency level (or the ability to obtain it within 9 months of hire).

Bonus points

• Prior support to IC DOMEX or technical exploitation missions.
• Certifications such as GCFE/GCFA, EnCE, CCME, GREM, PMP, IAI, LEVA, or GEOINT Professional Certification.
• Experience with AI/ML-enabled analytic tools or workflow automation (e.g., Appian).

Why you'll love it

• Mission that matters: your work directly supports U.S. national security decision-makers.
• Elite team: work alongside some of the best technical exploitation and intelligence professionals in the IC.
• Cutting-edge tools: get hands-on with advanced forensics, reverse engineering, multimedia, and AI/ML capabilities.
• Room to grow: Peraton's career framework gives you a clear path to advance in your discipline.
• Competitive pay and comprehensive benefits.

Target Salary Range: $112,000 - $179,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.

Application Statements: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate’s own.