Technical Customer Support Jobs in Fort Meade, MD
Technical Customer Support jobs in Fort Meade, Maryland are concentrated along the Route 32 corridor, the NSA campus perimeter, and the Odenton Town Center area, with strong demand from defense contractors, federal IT services firms, and cybersecurity operations supporting the intelligence community. Employers actively hiring right now include Booz Allen Hamilton, Peraton, and Amentum. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Showing 5 of 21+ Technical Customer Support jobs
Purpose and Impact:
Are you interested in using your skills to help shape the Cyber, Security, & Intel space? If so, look no further. Amentum is seeking a Project Manager to join our team of passionate individuals at Fort Meade, MD. In this role you will support challenging, mission-critical projects that make a direct impact on the Nation’s security and intelligence mission.
In support of DISA, Amentum’s Intel and Cyber Division is expanding a proven team of highly skilled engineers and architects to support a program that provides critical IT capabilities to the Department of Defense. This team is committed to engineering, assembling, integrating, deploying, and sustaining an innovative IT enterprise solution.
The team is mission-focused, customer-oriented, process-driven, and solutions-focused. We are seeking candidates who are critical thinkers, possess a strong work ethic, and can thrive both independently and collaboratively in a dynamic environment supporting a critical and rewarding mission. Successful candidates are detail-oriented while also capable of thinking strategically and responding quickly to emerging challenges and unique problem sets. To excel in this role, you must be adaptable, eager to learn, and capable of rapidly mastering aspects related to the production and integration of new systems and services.
Work Schedule: 8 Hours per day, Monday thru Friday
Essential Responsibilities:
The duties and responsibilities of the Project Manager include but are not limited to the following:
- Support the management from development through implementation
- Work closely with cross-functional teams to ensure the successful delivery of a high-impact solutions
- Assist in the daily maintenance of the Integrated Master Schedule including updating task percent complete, milestones, dependencies, and resource allocations
- Conduct daily Scrums to track sprint progress and maintain schedules to ensure timely delivery of project milestones
- Identify and remove impediments to progress ensuring the team can work efficiently
- Track and report Work in Progress (WIP) for multiple engineering teams
- Assist with project Risk Management including identifying and reporting risks, determining Probability and Impact, and identifying Mitigation strategies
- Coordinate Sprints and User Stories across the various teams to meet project goals and requirements.
- Apply Agile and hybrid project management methodologies to manage deliverables, team performance, and project transparency
- Facilitate Agile ceremonies (e.g., sprint planning, daily stand-ups, retrospectives)
- Track project progress using tools such as Microsoft Project, Jira, Confluence, and other PM platforms
- Prepare and present project status reports, metrics, and other deliverables to the Program Management Office
Work Environment, Physical Demands, and Mental Demands:
- Employee will work in a SCIF on a daily basis.
- Employee may also be required to work in a datacenter environment for specified periods of time.
Minimum Requirements (Knowledge, Skills, and Abilities):
- Must possess a TS security clearance w/ SCI eligibility, and be able to obtain SCI prior to starting on contract.
- Bachelor’s degree in Business Administration, with a specialization in management or leadership.
- 5+ years of experience managing projects with at least 3 years in a leadership role.
- Strong working knowledge of Agile frameworks (Scrum, SAFe, Kanban) and associated tools
- Excellent communication, leadership, and organizational skills
- Proven ability to deliver projects on time and within budget in complex, dynamic environments
Security Clearance Required:
- Must have active Top Secret clearance with SCI eligibility
Minimum Education:
- Bachelor’s degree in Business Administration, with a specialization in management or leadership with 5 years of Project Management experience. Additional years of experience can be substituted for formal education.
Minimum Years of Experience:
- Five (5) Years direct relevant experience
Preferred Qualifications:
- Project Management Professional (PMP) or Equivalent
- Certified SCRUM Master (CSM)PMI-ACP
- SAFe Agilist certification
- Certified SCRUM Master (CSM)
#javelin
As part of our commitment to maintaining a safe and compliant work environment, Amentum is a drug-free workplace and requires all personnel to comply with company drug and alcohol policies as a condition of employment. Employment is contingent upon successful completion of the drug screening process. Please note that this may include pre-hire screening for marijuana, as well as other federally controlled substances due to Amentum’s role as a federal contractor and trusted partner to the US Government.
Other Responsibilities:
Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.
Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.
Procedure Compliance - Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Compensation Details:
$160,000 - $190,000
The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.
Benefits Overview:
Our health and welfare benefits are designed to support you and your priorities. Offerings include:
Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance
Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.
Original Posting:
11/12/2026 - Until FilledAmentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.
Purpose and Impact:
Are you interested in using your skills to help shape the Cyber, Security, & Intel space? If so, look no further. Amentum is seeking a Project Manager to join our team of passionate individuals at Fort Meade, MD. In this role you will support challenging, mission-critical projects that make a direct impact on the Nation’s security and intelligence mission.
In support of DISA, Amentum’s Intel and Cyber Division is expanding a proven team of highly skilled engineers and architects to support a program that provides critical IT capabilities to the Department of Defense. This team is committed to engineering, assembling, integrating, deploying, and sustaining an innovative IT enterprise solution.
The team is mission-focused, customer-oriented, process-driven, and solutions-focused. We are seeking candidates who are critical thinkers, possess a strong work ethic, and can thrive both independently and collaboratively in a dynamic environment supporting a critical and rewarding mission. Successful candidates are detail-oriented while also capable of thinking strategically and responding quickly to emerging challenges and unique problem sets. To excel in this role, you must be adaptable, eager to learn, and capable of rapidly mastering aspects related to the production and integration of new systems and services.
Work Schedule: 8 Hours per day, Monday thru Friday
Essential Responsibilities:
The duties and responsibilities of the Project Manager include but are not limited to the following:
- Support the management from development through implementation
- Work closely with cross-functional teams to ensure the successful delivery of a high-impact solutions
- Assist in the daily maintenance of the Integrated Master Schedule including updating task percent complete, milestones, dependencies, and resource allocations
- Conduct daily Scrums to track sprint progress and maintain schedules to ensure timely delivery of project milestones
- Identify and remove impediments to progress ensuring the team can work efficiently
- Track and report Work in Progress (WIP) for multiple engineering teams
- Assist with project Risk Management including identifying and reporting risks, determining Probability and Impact, and identifying Mitigation strategies
- Coordinate Sprints and User Stories across the various teams to meet project goals and requirements.
- Apply Agile and hybrid project management methodologies to manage deliverables, team performance, and project transparency
- Facilitate Agile ceremonies (e.g., sprint planning, daily stand-ups, retrospectives)
- Track project progress using tools such as Microsoft Project, Jira, Confluence, and other PM platforms
- Prepare and present project status reports, metrics, and other deliverables to the Program Management Office
Work Environment, Physical Demands, and Mental Demands:
- Employee will work in a SCIF on a daily basis.
- Employee may also be required to work in a datacenter environment for specified periods of time.
Minimum Requirements (Knowledge, Skills, and Abilities):
- Must possess a TS security clearance w/ SCI eligibility, and be able to obtain SCI prior to starting on contract.
- Bachelor’s degree in Business Administration, with a specialization in management or leadership.
- 5+ years of experience managing projects with at least 3 years in a leadership role.
- Strong working knowledge of Agile frameworks (Scrum, SAFe, Kanban) and associated tools
- Excellent communication, leadership, and organizational skills
- Proven ability to deliver projects on time and within budget in complex, dynamic environments
Security Clearance Required:
- Must have active Top Secret clearance with SCI eligibility
Minimum Education:
- Bachelor’s degree in Business Administration, with a specialization in management or leadership with 5 years of Project Management experience. Additional years of experience can be substituted for formal education.
Minimum Years of Experience:
- Five (5) Years direct relevant experience
Preferred Qualifications:
- Project Management Professional (PMP) or Equivalent
- Certified SCRUM Master (CSM)PMI-ACP
- SAFe Agilist certification
- Certified SCRUM Master (CSM)
#javelin
As part of our commitment to maintaining a safe and compliant work environment, Amentum is a drug-free workplace and requires all personnel to comply with company drug and alcohol policies as a condition of employment. Employment is contingent upon successful completion of the drug screening process. Please note that this may include pre-hire screening for marijuana, as well as other federally controlled substances due to Amentum’s role as a federal contractor and trusted partner to the US Government.
Other Responsibilities:
Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.
Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.
Procedure Compliance - Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Compensation Details:
$160,000 - $190,000
The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.
Benefits Overview:
Our health and welfare benefits are designed to support you and your priorities. Offerings include:
Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance
Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.
Original Posting:
11/12/2026 - Until FilledAmentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.
See All 21 Technical Customer Support Jobs in Fort Meade
Find roles in Fort Meade that match your experience and apply in just a few clicks.
Find JobsTechnical Customer Support Job Market in Fort Meade
Who's Hiring
Technical Customer Support Jobs in Fort Meade: Frequently Asked Questions
How do I get a technical customer support job in Fort Meade?
Focus your search on defense contractors, federal IT integrators, and cybersecurity firms that cluster around Fort Meade's NSA campus and the Route 32 technology corridor. These employers prioritize candidates who hold or can obtain a security clearance, have hands-on experience with helpdesk ticketing systems, and understand classified network environments. Familiarity with DoD IT standards and ITIL frameworks gives applicants a concrete edge over the general candidate pool here.
Which companies hire technical customer supports in Fort Meade?
Fort Meade technical customer support roles are posted by Booz Allen Hamilton, Peraton, and Amentum and others right now, based on current listings on Migrate Mate as of November 2026. The local employer mix skews heavily toward government contractors and managed IT service providers that hold federal contracts tied to the NSA and U.S. Cyber Command missions.
Are there remote technical customer support jobs in Fort Meade?
Yes, though with limitations, since many Fort Meade roles involve classified systems or government facilities that require on-site presence. About 0% of technical customer support openings tied to Fort Meade are remote or hybrid as of November 2026, largely covering unclassified helpdesk, software troubleshooting, and tier-one support functions that do not require physical access to secure environments.
How can I get a technical customer support job in Fort Meade with little or no experience?
The most realistic entry path in Fort Meade is landing a tier-one helpdesk or IT support specialist role with a mid-size defense contractor or federal IT services firm, many of which hire entry-level candidates and sponsor security clearance investigations. CompTIA A+ or Security+ certification meaningfully separates early-career applicants in this market. Temp-to-permanent contract roles through firms supporting NSA and Cyber Command operations are a common door-opener for candidates still building their clearance history.
Related Jobs in Maryland
See All 21 Technical Customer Support Jobs in Fort Meade
Find roles in Fort Meade that match your experience and apply in just a few clicks.
Find Jobs