Technical Solutions Engineer Jobs in Massachusetts

Establish and maintain strong customer relations and ensure customer satisfaction. Have a thorough understanding of customer

expectations and coordinate the internal effort to meet those expectations.

Responsibilities

• Responsible for customer interfacing on quality issues for assigned responsibilities.
• Responsible for supplier interfacing on quality issues for assigned responsibilities.
• Maintain control plans, PFMEA’s, inspection and gage instructions and other assigned quality plan documentation.
• Lead problem solving activities for internal/external concerns relating to assigned responsibilities.
• Coordinates activities of Quality Technicians as needed. Maintain Advanced Quality Planning (APQP) documentation for assigned programs.
• Establish data collection systems for process, product and customer feedback.
• Supplier quality coordination of parts supplied to assigned product units.
• Initiate actions to prevent the occurrence of any nonconformance relating to product, process and quality systems.
• Train / mentor Quality Technicians as needed.
• Identify and record any problems relating to the product, process, or quality systems.
• Control further processing and delivery of nonconforming product until the deficiency is corrected.
• Organize retrieval of supplier PPAP information.
• Organize follow up activities to customer PPAP submissions.
• Report weekly to management regarding timelines.
• During slow periods, perform internal and/or external audits on the basis of ISO 9001:2015/IATF 16949 requirements to maintain compliance.
• Other duties as assigned.

• Minimum for (4) year degree or ASQ Certified Quality Engineer Certification, or equivalent combination of education and experience.
• At least three (3) years of experience in a manufacturing environment required, including at least 1 year of quality engineering experience; medical device manufacturing experience a plus.
• Minimum of one (1) year experience in supplier and customer-related quality engineering role required.
• Experience in APQP on new products in automotive industry a plus.
• Must have strong communication skills, both orally and in writing, to interface with customers, suppliers, and all levels of personnel in one organization.
• Capable of working in an international environment.
• Maintain professional competence, knowledge, and skill necessary to provide guidance and serve as an internal expert on quality systems, philosophy, techniques, and methodologies.
• Experience with Quality Management Systems strongly preferred.
• High level of computer skills, knowledge of Microsoft Office applications, including Word/Excel.
• Must be detail-oriented.
• Strong organizational skills with ability to manage several tasks and/or projects simultaneously.
• Thorough understanding of ISO 9001 and auditing process.
• Knowledge of ISO 13485 and auditing process a plus.
• Internal Process Auditor experience a bonus but not required. Certified Auditor or willingness to become a Certified Auditor a plus.
• Must be available for approximately 10-20% travel including international if necessary.

About Us

Shawmut Corporation pioneers in textile innovation, delivering high-performance materials for Automotive, Health & Safety, Defense, and Custom Laminating Solutions. Proudly operating since 1916, we now operate globally with thirteen locations across three continents. Our team excels in engineering and analytics, fostering a collaborative environment to meet industry demands. Committed to sustainability and employee well-being, we offer safe, healthy workplaces. Join us and be part of a dynamic, innovative company shaping the future of textiles.

Ready to be part of a team that's making the world a more sustainable place? Apply now and let's embark on this exciting journey together!

Compensation & Benefits

• Competitive wage structure reflective of current market trends.
• Medical, dental, and vision coverage options through Blue Cross Blue Shield of Massachusetts (BCBS) and EyeMed
• Health savings accounts (HSA) and flexible spending accounts (FSA)
• Company-paid basic life and AD&D insurance
• Short-term and long-term disability coverage
• Employee assistance and wellness programs
• 401(k) Retirement Savings Plan

Shawmut Corporation is an equal opportunity employer, committed to providing fair employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, genetic information, marital status, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by law.

We are dedicated to maintaining a safe work environment in line with ISO standards. Employees are expected to comply with all safety regulations, identify and report hazards, attend safety training, report incidents promptly, use required PPE, and participate in continuous safety improvements and emergency preparedness activities. By following these guidelines, we aim to minimize risks and ensure the well-being of everyone at Shawmut Corporation.