Technical Support Associate Jobs in Rochester, NY

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype: Regular

Time Type: Full time

Scheduled Weekly Hours: 40

Department: 400855 Ctr for Advanced Research Tech

Work Shift: UR - Day (United States of America)

Range: UR URG 115

Compensation Range: $97,400.00 - $146,000.00

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Enhances subject area knowledge and provides external consulting. Determines guidelines and standards for the use of specific technologies. Serves as the subject matter expert and provides recommendations and solutions for a variety of technical projects or problems. Leads development and implementation of key programs and/or processes for the organization.

ESSENTIAL FUNCTIONS

• Designs, creates, and establishes Standard Operating Protocols (SOPs) for various technologies and approaches to achieve high quality and consistent results. Advises on and executes the incorporation of new tools and experimental and analysis protocols. Responsible for continuing optimization of technologies and protocols and achieving greater efficiency and results.

• Establishes appropriate collaborations with Principle Investigators (external and internal) and companies that are developing new technologies. Keeps abreast of trends by attending seminars, reviewing literature, and meeting with product representatives.

• Develops and leads the analysis of qualitative and quantitative data. Manages and oversees the quality control of processes to ensure the best possible results. Develops and provides reports to researchers on results and troubleshoots any issues related to data.

• Develops, tests, and validates new data analytical methodologies. Creates and facilitates hands on staff training of these methods. Tracks and evaluates staff progress/proficiency and alters or enhances training as necessary.

• Represents the department at meetings with internal and/or external entities and promotes departmental interests and strategic goals.

Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

Bachelor's degree and 8 years of relevant experience required

Or equivalent combination of education and experience

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.