Technical Support Technician Jobs in Iowa
Technical Support Technician jobs in Iowa concentrate in manufacturing technology, financial services IT, and healthcare systems support, with demand running from entry-level help desk roles through senior infrastructure positions. Des Moines, Cedar Rapids, and Davenport lead hiring activity, anchored by employers like Principal Financial Group, Collins Aerospace, and UnityPoint Health, all of which maintain substantial Iowa footprints and ongoing technical support needs. Networking and hardware support, endpoint management, and cloud-based service desk specialties are the most consistently sought sub-areas across the state. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 6+ Technical Support Technician jobs
Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .
Job Description :
Summary
The Maintenance Technical Support Coordinator IV position is responsible for taking complete ownership of all Tier 2 emergency roadside cases, from start to finish. This position has the authority and autonomy to determine whether we send an internal technician for call out or send the work to a third party. The function of this position is to resolve technical related problems on Ryder lease or contract vehicles stemming from manufacture quality, engineering shortcomings, manufacturing defects, misapplication as well as general reliability, durability or other operational issues. Using strong maintenance knowledge and various proven problem solving processes, they will address and resolve customer roadside unit breakdown or system failure issues via telephonic communication with customers in breakdown situations, identifying and executing the best course of action to resolve the issue or problem and will as a result, improve the customer experience with quick uptime results.
Remote
Schedule: Tuesday - Saturday - 3:00pm - 11:30am EST
The hourly rate for this position is $28.00/hr, shift differential for 2nd shift is $1.00 and 3rd shift is $1.50/hr
Essential Functions
- Assess research, trouble-shoot and remedy vehicle roadside breakdowns handled through Ryder Customer Response Center (RCRC) with full autonomy of decisions related to cost and responsible to improving customer uptime
- Assist with follow ups, escalations, service provider interactions in partnership with RCRC agents and leadership. Provide periodic summaries and analysis to the maintenance team to improve breakdowns, OEM quality, and warranty issues.
- Provide updated technical knowledge to the maintenance team, including OEM provided information, internal technical training, technical bulletins, infoCenter and other sources for training and development.
- Mentor the Tier 1 call center team. Provide status updates, participate in other meetings, and provide periodic training.
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
- Highly technical skills with expertise experience related to Ryder fleet assets
- Expertise in refrigeration, lift gate, electrical, after-treatment systems, OEM platform and Ryder technical certifications/qualifications (PM, Brake, Tire & Wheel, A/C, Battery Charge & Check, etc.)
- Ability to elicit and understand detailed descriptions/communications from customer drivers and/or dispatchers related to unit issues/breakdown detail
- Ability to communicate and direct recommendations for driver initiated “fixes” to units based on the diagnostic communications in a safe and clear manner; Strong interpersonal, listening and analytical communication skills
- Ability to identify and communicate necessary technical needs and required tools to address the mechanical issues relayed from the driver
- Working knowledge of vendor recommendations related to specific customer unit breakdown needs based on equipment and part needs
- Ability to analyze and recommend out service/towing solutions vson-call mobile technician
- Ability to diagnose, recommend and communicate mechanical and electrical repair recommendations with minimal (if any) support utilizing diagnostic and technical expertise experience; Must possess demonstrated analytical and repair skills in overall vehicle maintenance
- Active learner and ability to stay abreast of new product and technology advancements in the industry by participating in training opportunities to maintain technical expertise related to new and changing unit technology
- Ability to speak, understand, read and write English
- Ability to speak, understand, read and write Spanish (preferred)
- Ability to calmly manage and influence high pressure environment in addressing critical customer breakdown issues; establish and maintain strong relationships in times of crisis
- Possess basic computer skills including Ryder systems including the ability to operate automated shop computers and diagnostic testing equipment
- Must be available to work alternate shifts/schedules including evenings, weekends and on-call as needed
Qualifications
- H.S. diploma/GED required
- Vocational or Technical Certification preferred -ASE certifications
- Five (5) years or more working in a Ryder Operations (shop) environment preferred
- Two (2) years or more in Ryder operations direct customer service exposure preferred
- Four (4) years or more in transportation maintenance required
- Two (2) years or more in technical diagnostic and customer resolution exposure related to most major vehicle/engines in Ryder fleet required
- ASE Certifications
Travel: None
DOT Regulated: No
\#LI-post #INDexempt #FB
\#LI-JJ
Job Category: Customer Service
Our Culture & Commitment :
At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
Your Voice. Your Success. The Future We Build Together.
Compensation Information :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type :
Hourly
Minimum Pay Range:
$28.00
Maximum Pay Range:
$28.00
Benefits Information :
For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
For more information about benefits, click here (https://ryder.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=4022345&hashed=256118533) to download the comprehensive benefits summary.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note :
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com .
Current Employees :
If you are a current employee at Ryder, please click here (https://wd5.myworkday.com/ryder/d/task/2998$46522.htmld) to log in to Workday to apply using the internal application process.
Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .
\#wd
Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .
Job Description :
Summary
The Maintenance Technical Support Coordinator IV position is responsible for taking complete ownership of all Tier 2 emergency roadside cases, from start to finish. This position has the authority and autonomy to determine whether we send an internal technician for call out or send the work to a third party. The function of this position is to resolve technical related problems on Ryder lease or contract vehicles stemming from manufacture quality, engineering shortcomings, manufacturing defects, misapplication as well as general reliability, durability or other operational issues. Using strong maintenance knowledge and various proven problem solving processes, they will address and resolve customer roadside unit breakdown or system failure issues via telephonic communication with customers in breakdown situations, identifying and executing the best course of action to resolve the issue or problem and will as a result, improve the customer experience with quick uptime results.
Remote
Schedule: Tuesday - Saturday - 3:00pm - 11:30am EST
The hourly rate for this position is $28.00/hr, shift differential for 2nd shift is $1.00 and 3rd shift is $1.50/hr
Essential Functions
- Assess research, trouble-shoot and remedy vehicle roadside breakdowns handled through Ryder Customer Response Center (RCRC) with full autonomy of decisions related to cost and responsible to improving customer uptime
- Assist with follow ups, escalations, service provider interactions in partnership with RCRC agents and leadership. Provide periodic summaries and analysis to the maintenance team to improve breakdowns, OEM quality, and warranty issues.
- Provide updated technical knowledge to the maintenance team, including OEM provided information, internal technical training, technical bulletins, infoCenter and other sources for training and development.
- Mentor the Tier 1 call center team. Provide status updates, participate in other meetings, and provide periodic training.
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
- Highly technical skills with expertise experience related to Ryder fleet assets
- Expertise in refrigeration, lift gate, electrical, after-treatment systems, OEM platform and Ryder technical certifications/qualifications (PM, Brake, Tire & Wheel, A/C, Battery Charge & Check, etc.)
- Ability to elicit and understand detailed descriptions/communications from customer drivers and/or dispatchers related to unit issues/breakdown detail
- Ability to communicate and direct recommendations for driver initiated “fixes” to units based on the diagnostic communications in a safe and clear manner; Strong interpersonal, listening and analytical communication skills
- Ability to identify and communicate necessary technical needs and required tools to address the mechanical issues relayed from the driver
- Working knowledge of vendor recommendations related to specific customer unit breakdown needs based on equipment and part needs
- Ability to analyze and recommend out service/towing solutions vson-call mobile technician
- Ability to diagnose, recommend and communicate mechanical and electrical repair recommendations with minimal (if any) support utilizing diagnostic and technical expertise experience; Must possess demonstrated analytical and repair skills in overall vehicle maintenance
- Active learner and ability to stay abreast of new product and technology advancements in the industry by participating in training opportunities to maintain technical expertise related to new and changing unit technology
- Ability to speak, understand, read and write English
- Ability to speak, understand, read and write Spanish (preferred)
- Ability to calmly manage and influence high pressure environment in addressing critical customer breakdown issues; establish and maintain strong relationships in times of crisis
- Possess basic computer skills including Ryder systems including the ability to operate automated shop computers and diagnostic testing equipment
- Must be available to work alternate shifts/schedules including evenings, weekends and on-call as needed
Qualifications
- H.S. diploma/GED required
- Vocational or Technical Certification preferred -ASE certifications
- Five (5) years or more working in a Ryder Operations (shop) environment preferred
- Two (2) years or more in Ryder operations direct customer service exposure preferred
- Four (4) years or more in transportation maintenance required
- Two (2) years or more in technical diagnostic and customer resolution exposure related to most major vehicle/engines in Ryder fleet required
- ASE Certifications
Travel: None
DOT Regulated: No
\#LI-post #INDexempt #FB
\#LI-JJ
Job Category: Customer Service
Our Culture & Commitment :
At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
Your Voice. Your Success. The Future We Build Together.
Compensation Information :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type :
Hourly
Minimum Pay Range:
$28.00
Maximum Pay Range:
$28.00
Benefits Information :
For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
For more information about benefits, click here (https://ryder.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=4022345&hashed=256118533) to download the comprehensive benefits summary.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note :
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com .
Current Employees :
If you are a current employee at Ryder, please click here (https://wd5.myworkday.com/ryder/d/task/2998$46522.htmld) to log in to Workday to apply using the internal application process.
Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .
\#wd
See All 6 Technical Support Technician Jobs in Iowa
Find roles in Iowa that match your experience and apply in just a few clicks.
Find JobsTechnical Support Technician Jobs by City in Iowa
Where Iowa roles are concentrated, by current openings.
Technical Support Technician Job Market in Iowa
A snapshot from current Iowa openings, updated as new roles post.
Who's Hiring
What Iowa Employers Look For
The qualifications that appear most often in technical support technician jobs across Iowa.
- Associate degree or higher in information technology, computer science, or related field
- CompTIA A+ certification or equivalent vendor-neutral credential strongly preferred
- Hands-on experience troubleshooting Windows OS, hardware, and network connectivity issues
- Proficiency with helpdesk ticketing systems such as ServiceNow, Jira, or Zendesk
- Strong written and verbal communication skills for end-user interaction and documentation
- Familiarity with Active Directory, VPN configuration, and basic network troubleshooting protocols
Technical Support Technician Jobs in Iowa: Frequently Asked Questions
How do you become a technical support technician in Iowa?
Most Iowa employers expect at minimum an associate degree in information technology or a closely related field, though some accept a combination of relevant coursework and verifiable hands-on experience. Iowa does not require a state-issued license to work as a technical support technician, so credentials like CompTIA A+ or Microsoft certifications carry significant weight in the hiring process. Iowa community colleges, including Des Moines Area Community College and Kirkwood Community College, offer IT support programs that feed directly into local employer pipelines.
Which companies hire technical support technicians in Iowa?
Employers hiring technical support technicians in Iowa right now include Aureon, Ryder System, and AG LEADER TECHNOLOGY, based on current listings on Migrate Mate as of November 2026. Iowa's concentration of large insurance, financial services, and manufacturing firms means technical support demand tends to be steady year-round rather than seasonal.
Which Iowa cities have the most technical support technician jobs?
Ames, Urbandale, and Coralville account for the largest share of technical support technician openings in Iowa. Des Moines drives the bulk of listings because it is home to major financial services and insurance headquarters that run large internal IT operations, while Cedar Rapids and Davenport draw demand from advanced manufacturing, logistics, and regional healthcare systems that each maintain their own support infrastructure.
Are there remote technical support technician jobs in Iowa?
Yes, and more than many technical roles, since a significant portion of technical support work involves resolving issues through remote desktop tools, chat, or phone rather than physical hardware intervention. About 100% of technical support technician openings tied to Iowa are remote or hybrid as of November 2026, reflecting how broadly employers have adopted distributed IT teams. Tier-one help desk and software-focused support roles are the positions most commonly offered with remote or hybrid flexibility.
How can I get hired as a technical support technician in Iowa with little or no experience?
The most realistic entry path is completing an associate-level IT program at an Iowa community college and targeting help desk or IT support specialist postings at larger employers, which typically represent the lowest experience threshold in the field. Institutions like Des Moines Area Community College and Kirkwood Community College maintain relationships with regional employers and sometimes facilitate direct-hire introductions for graduates. Entry roles labeled IT support specialist, desktop support associate, or service desk agent are the lateral starting points that lead into full technical support technician positions, and holding a CompTIA A+ certification before applying meaningfully improves callback rates with Iowa employers.
Where can I find and apply to technical support technician jobs in Iowa?
You can find and apply to technical support technician jobs in Iowa on Migrate Mate, which lists current openings tied to the state. Search the listings to identify roles that match your experience, location preference, and schedule, then apply directly to the ones that fit.
See All 6 Technical Support Technician Jobs in Iowa
Find roles in Iowa that match your experience and apply in just a few clicks.
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