Technical Support Technician Jobs in West Virginia
Technical Support Technician jobs in West Virginia are concentrated in Charleston, Huntington, and Morgantown, where state government agencies, healthcare systems, and higher education institutions drive consistent demand for help desk, hardware, and network support specialists. Major employers with lasting footprints in the state include West Virginia University, WVU Medicine, and Leidos, all of which maintain dedicated IT support operations. Openings range from entry-level desktop support roles to senior systems technicians supporting complex infrastructure. Find a role that fits below and apply directly.
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Showing 5 of 6+ Technical Support Technician jobs
About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
About The Role
The Wireless Program Specialist serves as technical expert for all wireless telecommunications services supporting the Department of Energy (DOE) enterprise, including all DOE Headquarters and field site locations. This position manages all wireless lines, mobile device procurement, inventory, billing accounts, and carrier relationships across the DOE enterprise. The specialist supports a small team responsible for end-to-end wireless service delivery — from device procurement through carrier management, inventory tracking, and customer support. The position works in close coordination with the federal lead and program management.
Team Lead Responsibilities
- Serve as the technical lead for a team of wireless specialists, providing day-to-day direction, task prioritization, and workload
- Mentor and develop team members by sharing technical expertise and facilitating knowledge transfer amongst team members.
- Conduct regular team check-ins and technical reviews to assess progress on assigned tasks, identify blockers, and ensure alignment with DOE mission priorities
- Review and approve team-produced deliverables
- Identify staffing needs, skill gaps, and training requirements within the team
Wireless Service Management & Order Fulfillment
- Serve as a wireless specialist for all wireless lines across DOE Headquarters and field sites, managing the full lifecycle of all wireless services and accounts.
- Procure mobile devices directly from carriers, processing purchases and coordinating fulfillment for DOE customers and field site personnel.
- Coordinate, pack, and ship mobile device orders to customers once equipment has been processed and recognized in the government database.
- Process and ship returned devices to vendors for credits; notify billing of all return transactions.
- Modify and update existing wireless lines per customer and organizational requests, including plan changes, disconnects, user updates, and transfers.
- Communicate with vendors regarding current, upcoming, and expiring promotions to pass cost savings to DOE customers.
- Work with vendors to analyze device support phase-out timelines and provide upgrade timelines to EITS customers.
- Manage pager support and acquisitions for organizations requiring one-way communications at secured locations.
- Populate and maintain the DAYS (DOE At Your Service) system with all DOE/government-approved devices, accessories, and services for the Agency service catalog.
Bulk Device Upgrade Program
- Lead and coordinate the upcoming bulk upgrade of approximately 5,000 mobile devices across the DOE enterprise.
- Develop and maintain upgrade timelines, track device eligibility, coordinate logistics with carriers and shipping, and report status to federal lead and program management.
- Coordinate with field sites to ensure devices are properly processed, shipped, and tracked throughout the upgrade cycle.
Inventory Management
- Manage all wireless device and line inventory for DOE Headquarters and field site locations.
- Record all MACD (Moves, Adds, Changes, Deletes) updates to the telecom inventory database within required SLA timelines.
- Coordinate with MA for tagging of all HQ devices received.
- Update plans and other modifications in Service Tracking for bulk recommended changes.
- Resolve inventory discrepancies identified by Agency billing systems.
- Support inventory audits, data calls, and Agency/government inquiries as required.
Billing & Account Management
- Manage all wireless carrier accounts on behalf of DOE, including account-level oversight, plan management, and issue resolution.
- Coordinate with Four Points on billing activities.
- Ensure billing notifications are submitted for all device returns and credits.
Qualifications
Education Requirements
- Minimum of 6 years with High School Diploma.
Required Qualifications
- Must be a US Citizen
- Must be able to obtain and maintain a Department of Energy (DOE) security clearance
- Experience managing wireless services for large, geographically distributed organizations
- Experience procuring mobile devices directly from major carriers
- Experience managing large-scale device upgrade or refresh projects
- Proficiency with wireless carrier portals and account management platforms
- Experience managing carrier billing accounts and coordinating with third-party billing management teams
- Familiarity with federal procurement processes for mobile devices and wireless services
- Experience processing device returns, credits, and billing notifications with carriers
- Strong written and verbal communication skills
Preferred Qualifications
- Experience supporting DOE or other federal agency wireless programs
- Familiarity with bulk wireless plan management and overage mitigation strategies
- Experience coordinating device asset tagging with property management teams
Details
Target Salary Range: $66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.
Application Statements: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity.
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
About The Role
The Wireless Program Specialist serves as technical expert for all wireless telecommunications services supporting the Department of Energy (DOE) enterprise, including all DOE Headquarters and field site locations. This position manages all wireless lines, mobile device procurement, inventory, billing accounts, and carrier relationships across the DOE enterprise. The specialist supports a small team responsible for end-to-end wireless service delivery — from device procurement through carrier management, inventory tracking, and customer support. The position works in close coordination with the federal lead and program management.
Team Lead Responsibilities
- Serve as the technical lead for a team of wireless specialists, providing day-to-day direction, task prioritization, and workload
- Mentor and develop team members by sharing technical expertise and facilitating knowledge transfer amongst team members.
- Conduct regular team check-ins and technical reviews to assess progress on assigned tasks, identify blockers, and ensure alignment with DOE mission priorities
- Review and approve team-produced deliverables
- Identify staffing needs, skill gaps, and training requirements within the team
Wireless Service Management & Order Fulfillment
- Serve as a wireless specialist for all wireless lines across DOE Headquarters and field sites, managing the full lifecycle of all wireless services and accounts.
- Procure mobile devices directly from carriers, processing purchases and coordinating fulfillment for DOE customers and field site personnel.
- Coordinate, pack, and ship mobile device orders to customers once equipment has been processed and recognized in the government database.
- Process and ship returned devices to vendors for credits; notify billing of all return transactions.
- Modify and update existing wireless lines per customer and organizational requests, including plan changes, disconnects, user updates, and transfers.
- Communicate with vendors regarding current, upcoming, and expiring promotions to pass cost savings to DOE customers.
- Work with vendors to analyze device support phase-out timelines and provide upgrade timelines to EITS customers.
- Manage pager support and acquisitions for organizations requiring one-way communications at secured locations.
- Populate and maintain the DAYS (DOE At Your Service) system with all DOE/government-approved devices, accessories, and services for the Agency service catalog.
Bulk Device Upgrade Program
- Lead and coordinate the upcoming bulk upgrade of approximately 5,000 mobile devices across the DOE enterprise.
- Develop and maintain upgrade timelines, track device eligibility, coordinate logistics with carriers and shipping, and report status to federal lead and program management.
- Coordinate with field sites to ensure devices are properly processed, shipped, and tracked throughout the upgrade cycle.
Inventory Management
- Manage all wireless device and line inventory for DOE Headquarters and field site locations.
- Record all MACD (Moves, Adds, Changes, Deletes) updates to the telecom inventory database within required SLA timelines.
- Coordinate with MA for tagging of all HQ devices received.
- Update plans and other modifications in Service Tracking for bulk recommended changes.
- Resolve inventory discrepancies identified by Agency billing systems.
- Support inventory audits, data calls, and Agency/government inquiries as required.
Billing & Account Management
- Manage all wireless carrier accounts on behalf of DOE, including account-level oversight, plan management, and issue resolution.
- Coordinate with Four Points on billing activities.
- Ensure billing notifications are submitted for all device returns and credits.
Qualifications
Education Requirements
- Minimum of 6 years with High School Diploma.
Required Qualifications
- Must be a US Citizen
- Must be able to obtain and maintain a Department of Energy (DOE) security clearance
- Experience managing wireless services for large, geographically distributed organizations
- Experience procuring mobile devices directly from major carriers
- Experience managing large-scale device upgrade or refresh projects
- Proficiency with wireless carrier portals and account management platforms
- Experience managing carrier billing accounts and coordinating with third-party billing management teams
- Familiarity with federal procurement processes for mobile devices and wireless services
- Experience processing device returns, credits, and billing notifications with carriers
- Strong written and verbal communication skills
Preferred Qualifications
- Experience supporting DOE or other federal agency wireless programs
- Familiarity with bulk wireless plan management and overage mitigation strategies
- Experience coordinating device asset tagging with property management teams
Details
Target Salary Range: $66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.
Application Statements: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity.
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
See All 6 Technical Support Technician Jobs in West Virginia
Find roles in West Virginia that match your experience and apply in just a few clicks.
Find JobsTechnical Support Technician Jobs by City in West Virginia
Where West Virginia roles are concentrated, by current openings.
Technical Support Technician Job Market in West Virginia
A snapshot from current West Virginia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
What West Virginia Employers Look For
The qualifications that appear most often in technical support technician jobs across West Virginia.
- CompTIA A+ certification or equivalent vendor credential required
- Experience troubleshooting Windows operating systems and Microsoft 365 applications
- Ability to diagnose and resolve hardware, software, and network connectivity issues
- Strong verbal and written communication skills for end-user support interactions
- Associate degree or higher in information technology, computer science, or related field
- Familiarity with ticketing systems such as ServiceNow or Remedy for issue tracking
Technical Support Technician Jobs in West Virginia: Frequently Asked Questions
How do you become a technical support technician in West Virginia?
Most technical support technician positions in West Virginia require at minimum a high school diploma alongside an industry-recognized certification such as CompTIA A+, which demonstrates foundational hardware and software competency. Many employers, including state agencies and healthcare systems, prefer candidates with an associate or bachelor's degree in information technology. West Virginia does not require a state-issued license for this role, so building certifications and hands-on experience through internships or help desk work is the most reliable path.
Which companies hire technical support technicians in West Virginia?
West Virginia technical support technician roles are posted by Data Intelligence, Citynet, and Peraton and others right now, based on current listings on Migrate Mate as of July 2026. State government agencies and healthcare networks like WVU Medicine are among the more consistent long-term sources of technical support openings across the state.
Which West Virginia cities have the most technical support technician jobs?
Clarksburg, West Virginia, and Wheeling account for the largest share of technical support technician openings in West Virginia. Charleston drives hiring through state government offices and regional hospital systems, Morgantown benefits from West Virginia University and its associated medical center, and Huntington sees demand from Marshall University and healthcare employers concentrated in the Tri-State area.
Are there remote technical support technician jobs in West Virginia?
Yes, and more than many technical roles because help desk and software support work can often be performed remotely. About 33% of technical support technician openings tied to West Virginia are remote or hybrid as of July 2026, reflecting growing employer flexibility in the state. Tier-one help desk and application support positions are the most commonly offered remotely, while on-site hardware repair and infrastructure roles typically require physical presence.
How can I get hired as a technical support technician in West Virginia with little or no experience?
The most realistic entry path is landing a tier-one help desk or desktop support role, which West Virginia employers like WVU Medicine and state agency IT departments regularly fill with candidates who hold a CompTIA A+ certification even without prior professional experience. Community and technical colleges across the state, including BridgeValley Community and Technical College, offer IT programs that include lab hours that substitute for job experience. Adjacent roles such as IT lab assistant, call center support agent, or audiovisual technician provide a practical bridge into full technical support positions.
Where can I find and apply to technical support technician jobs in West Virginia?
You can find and apply to technical support technician jobs in West Virginia on Migrate Mate, which lists current openings across the state updated regularly. Find roles that match your experience and location preferences and apply directly to the ones that fit.
See All 6 Technical Support Technician Jobs in West Virginia
Find roles in West Virginia that match your experience and apply in just a few clicks.
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