Technical Support Technician Jobs in Colorado
Technical Support Technician jobs in Colorado are in strong and consistent demand, concentrated in the technology, defense, telecommunications, and healthcare IT sectors that anchor the state's economy. Denver, Colorado Springs, and Boulder are the primary hiring metros, with established employers like Lockheed Martin, Comcast, and DXC Technology maintaining large technical support operations across the Front Range. The most sought-after specialties are IT helpdesk support, hardware troubleshooting, and enterprise software support, with openings at every level from tier-one helpdesk to senior systems support. See the openings below and apply to the ones that match your experience.
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Showing 5 of 32+ Technical Support Technician jobs
About the Role
The Technical Level l is an agile, high-empathy problem solver responsible for owning and resolving technical inquiries within the Pushpay SaaS ecosystem. Operating as a critical partner to our customers, this role focuses on end-to-end incident ownership - guiding users from initial contact through root-cause discovery to total technical resolution.
- Strategic Growth & Core Metrics
- Product Knowledge: Upon successful completion of initial onboarding:
- Demonstrates functional fluency in either the Giving or ChMS platform architecture.
- Maintains a general working knowledge of basic application and account ecosystems.
- Performance Baseline: Post onboarding period, consistently meets or exceeds all core KPIs.
- Maintains target response times and customer satisfaction (CSAT) goals. KPI's may vary depending on the customer segment.
- Core Competency: Level l Profile - An autonomous, proactive individual contributor who executes complex troubleshooting workflows with minimal supervision.
- Tenure Benchmark: 2 - 3 years of relevant customer-facing or software support experience prior to time at Pushpay.
- Product Knowledge: Upon successful completion of initial onboarding:
Named as one of BuiltIn 'Best Places to Work' in Seattle, Denver and Dallas for 2025; ranked number 10 by Seattle Business Magazine in the 'Washington's 100 Best Companies to Work For' list in the large companies category for 2024; named as a 2025 'Best Places to Work for Women' by Best Companies Group.
Benefits and Compensation
We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:
- 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
- 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
- 401K match
- Hybrid work model - 3 days in the office / 2 days remote each week
- 12 paid company holidays
- 2 paid Volunteer Time Off days
- 15 days PTO to start, increases with tenure and seniority
- Paid parental and adoption leave
- Compensation Range: $50,615-$61,863
What You'll Do
- Customer Support:
- Operates as the primary owner for incoming service channels including the ticketing system, live chat, phone, and email.
- Manages personal queue health dynamically to maintain strict adherence to customer Target Response times.
- Assist with customer account management as it relates to significant account changes and renewal handoff.
- End-to-End Troubleshooting Ownership:
- Troubleshoots and resolves issues related to the Pushpay platform.
- Demonstrates technical ownership of each customer request - leveraging software discovery to resolve problems at first contact.
- Escalate highly complex platform anomalies that fall outside standard Level l documentation.
- Accurately shares specialized inquiries to CSM or Implementation within the greater Customer Experience department.
- Knowledge Base Contribution:
- Utilizes internal technical resources daily to ensure accurate problem resolution.
- Identifies documentation gaps and contributes updates to the team knowledge base.
- Reviews technical support updates regularly to keep pace with continuous product deployments.
What You'll Bring
- Experience & Technical Aptitude:
- Minimum 2-3 years of dedicated experience in a technical support, help desk, or client-facing support role.
- Basic experience navigating modern CRM architectures like Salesforce is a major plus.
- Core Professional Attributes:
- Possesses an excellent eye for detail and the ability to create accurate work pieces.
- Demonstrates excellent written and verbal communication abilities.
- Maintains a strong work ethic and a well-organized approach to task management.
- Exhibits a genuine interest helping solve customer requests.
- Displays a natural love for problem-solving within online software platforms.
- Physical Requirements:
- Requires prolonged periods of sitting at a desk and working on a computer.
Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact peopleteam@pushpay.com.
About Pushpay
Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we're honored to have processed over $15 billion in charitable giving. We're growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!
**Applications will be taken on an ongoing basis
#LI-TS1 #LI-Hybrid
About the Role
The Technical Level l is an agile, high-empathy problem solver responsible for owning and resolving technical inquiries within the Pushpay SaaS ecosystem. Operating as a critical partner to our customers, this role focuses on end-to-end incident ownership - guiding users from initial contact through root-cause discovery to total technical resolution.
- Strategic Growth & Core Metrics
- Product Knowledge: Upon successful completion of initial onboarding:
- Demonstrates functional fluency in either the Giving or ChMS platform architecture.
- Maintains a general working knowledge of basic application and account ecosystems.
- Performance Baseline: Post onboarding period, consistently meets or exceeds all core KPIs.
- Maintains target response times and customer satisfaction (CSAT) goals. KPI's may vary depending on the customer segment.
- Core Competency: Level l Profile - An autonomous, proactive individual contributor who executes complex troubleshooting workflows with minimal supervision.
- Tenure Benchmark: 2 - 3 years of relevant customer-facing or software support experience prior to time at Pushpay.
- Product Knowledge: Upon successful completion of initial onboarding:
Named as one of BuiltIn 'Best Places to Work' in Seattle, Denver and Dallas for 2025; ranked number 10 by Seattle Business Magazine in the 'Washington's 100 Best Companies to Work For' list in the large companies category for 2024; named as a 2025 'Best Places to Work for Women' by Best Companies Group.
Benefits and Compensation
We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:
- 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
- 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
- 401K match
- Hybrid work model - 3 days in the office / 2 days remote each week
- 12 paid company holidays
- 2 paid Volunteer Time Off days
- 15 days PTO to start, increases with tenure and seniority
- Paid parental and adoption leave
- Compensation Range: $50,615-$61,863
What You'll Do
- Customer Support:
- Operates as the primary owner for incoming service channels including the ticketing system, live chat, phone, and email.
- Manages personal queue health dynamically to maintain strict adherence to customer Target Response times.
- Assist with customer account management as it relates to significant account changes and renewal handoff.
- End-to-End Troubleshooting Ownership:
- Troubleshoots and resolves issues related to the Pushpay platform.
- Demonstrates technical ownership of each customer request - leveraging software discovery to resolve problems at first contact.
- Escalate highly complex platform anomalies that fall outside standard Level l documentation.
- Accurately shares specialized inquiries to CSM or Implementation within the greater Customer Experience department.
- Knowledge Base Contribution:
- Utilizes internal technical resources daily to ensure accurate problem resolution.
- Identifies documentation gaps and contributes updates to the team knowledge base.
- Reviews technical support updates regularly to keep pace with continuous product deployments.
What You'll Bring
- Experience & Technical Aptitude:
- Minimum 2-3 years of dedicated experience in a technical support, help desk, or client-facing support role.
- Basic experience navigating modern CRM architectures like Salesforce is a major plus.
- Core Professional Attributes:
- Possesses an excellent eye for detail and the ability to create accurate work pieces.
- Demonstrates excellent written and verbal communication abilities.
- Maintains a strong work ethic and a well-organized approach to task management.
- Exhibits a genuine interest helping solve customer requests.
- Displays a natural love for problem-solving within online software platforms.
- Physical Requirements:
- Requires prolonged periods of sitting at a desk and working on a computer.
Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact peopleteam@pushpay.com.
About Pushpay
Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we're honored to have processed over $15 billion in charitable giving. We're growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!
**Applications will be taken on an ongoing basis
#LI-TS1 #LI-Hybrid
See All 32 Technical Support Technician Jobs in Colorado
Find roles in Colorado that match your experience and apply in just a few clicks.
Find JobsTechnical Support Technician Jobs by City in Colorado
Where Colorado roles are concentrated, by current openings.
Technical Support Technician Job Market in Colorado
A snapshot from current Colorado openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Consulting & Professional Services
- Manufacturing
What Colorado Employers Look For
The qualifications that appear most often in technical support technician jobs across Colorado.
- CompTIA A+ or equivalent certification preferred or required by most Colorado employers
- Demonstrated experience troubleshooting hardware, software, and network connectivity issues
- Proficiency with ticketing systems such as ServiceNow, Jira, or Zendesk
- Strong written and verbal communication skills for end-user and stakeholder interaction
- Familiarity with Windows and macOS operating environments in enterprise settings
- Ability to work on-site at Colorado employer locations with some after-hours availability
Technical Support Technician Jobs in Colorado: Frequently Asked Questions
How do you become a technical support technician in Colorado?
Colorado has no state-issued license required to work as a technical support technician, so the path centers on education and industry credentials. Most employers expect at minimum an associate degree in information technology, computer science, or a related field, though some accept a high school diploma paired with hands-on experience. CompTIA A+ is the credential that carries the most weight in Colorado hiring, and adding CompTIA Network+ or a vendor-specific certification from Microsoft or Cisco strengthens a candidate's profile considerably.
Which companies hire technical support technicians in Colorado?
Companies currently hiring technical support technicians in Colorado include Todyl, Terumo, and Pushpay, per current listings on Migrate Mate as of September 2026. Colorado's concentration of defense contractors, telecommunications firms, and healthcare IT organizations means openings appear across a wide range of industries rather than clustering in a single sector.
Which Colorado cities have the most technical support technician jobs?
Denver, Pueblo, and Lakewood are the Colorado cities with the most technical support technician openings. Denver leads because of its density of corporate headquarters, managed service providers, and healthcare systems, while Colorado Springs draws heavily from defense and military-affiliated contractors at installations like Peterson Space Force Base, and Boulder's technology and research sector generates steady demand from software companies and university-affiliated organizations.
Are there remote technical support technician jobs in Colorado?
Yes, and they are more common than in many comparable technical roles because a significant portion of tier-one and tier-two support work can be performed entirely over remote desktop tools and phone. About 56% of technical support technician openings tied to Colorado are remote or hybrid as of September 2026, reflecting how widely Colorado employers have adopted distributed IT support models. Software troubleshooting and helpdesk roles see the highest remote availability, while hardware repair and on-site infrastructure roles remain in-person.
How can I get hired as a technical support technician in Colorado with little or no experience?
The most realistic entry path is a combination of a CompTIA A+ certification and an internship or part-time helpdesk role, which many Colorado community colleges facilitate through partnerships with local employers. Front Range Community College and Community College of Denver both offer IT programs with employer connections in the Denver metro. Candidates often move into technical support from adjacent roles such as retail electronics repair, IT lab assistant, or customer service at a technology company, and building a home lab or volunteering IT support for a local nonprofit provides the portfolio evidence Colorado employers look for in entry-level candidates.
Where can I find and apply to technical support technician jobs in Colorado?
You can find and apply to technical support technician jobs in Colorado on Migrate Mate, which lists current Colorado openings from employers across the Front Range and beyond. Search the listings to find roles that match your experience level, specialization, and preferred location, then apply directly to the ones that fit.
See All 32 Technical Support Technician Jobs in Colorado
Find roles in Colorado that match your experience and apply in just a few clicks.
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