Mid Level Technical Training Manager Jobs

INTRODUCTION

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise. As a manager in our Learning & Knowledge Systems team, you will join a learning organization recognized by Training Magazine as a leader in the industry. We look for people who are encouraged by working at the leading edge of technology, and want to make an impact by crafting solutions that drive progress and transform learning outputs! Our technical training managers directly support our mission to deliver proficient, tested, and certified engineers capable of supporting KLA’s customer service commitments. The selected manager collaborates with internal groups, such as engineering, technical support, new product introduction, and field support to create content and deliver training for a wide range of KLA products. Training manager responsibilities include capital asset management, instructor management, developing training strategy and ensuring learning outcomes meet product service requirements. In addition, the right person will lead efforts in integrating the latest learning technologies (AR/VR, Video, eLearning) to enable learning effectiveness and efficiency. This position will participate in efforts to provide immersive, blended learning experiences supporting learner-centric environments versus instructor-centric types.

Duties & Responsibilities:

- Manage and lead a training operations team in developing, delivering, and optimizing world-class learning experiences
- Contribute to strategy, processes, and technologies for technical learning to meet tool & customer availability requirements.
- Implement various learning methods, using different mediums (self-learning, instructor-led learning, supplemental materials, and interactive learning such as VR/AR)
- Measure and supervise ongoing impact of learning operations
- Proactively seek out ways to simplify processes and identify opportunities to use technology to scale and build efficiencies
- Work with other learning management teams for managing and optimizing all technical learning activities
- Guide project teams and workstreams and influence organizational change of new learning programs, including monitoring of progress against scope, schedule, and budget and hold teams accountable to commitments and results

MINIMUM QUALIFICATIONS

Bachelors degree of 5 years OR Masters degree of 3 years or equivalent work experience

PREFERRED QUALIFICATIONS:

- BS or MS in science or training-related subjects and 8 years of experience delivering technical training or equivalent combination of education and experience
- Knowledge of instructional theory, including assessment
- Proficiency with learning management systems & reporting
- Excellent project management and organizational skills
- Excellent written and oral communication skills, including the ability to effectively convey technical information to non-technical colleagues and customers
- Critical thinking skills
- Ability to prioritize and simultaneously support multiple initiatives
- Good understanding of security solutions and technologies
- Demonstrated attention to detail and commitment to excellence

ABOUT KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

TOTAL REWARDS

Base Pay Range: $79,400.00 - $135,000.00 Annually

Primary Location: USA-AZ-Phoenix-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

USE OF AI STATEMENT

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

EQUAL OPPORTUNITY STATEMENT

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation. For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website.