TN Visa Customer Experience Agent Jobs
Customer Experience Agent roles qualify for TN visa sponsorship under the USMCA's Management Consultant or Computer Systems Analyst categories, depending on how the role is structured. Canadian citizens can apply at the border or a U.S. consulate without waiting for a lottery. Mexican nationals are subject to a 5,500-per-year TN cap.
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Get Access To All JobsABOUT LATHAM & WATKINS:
Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.
ABOUT THE ROLE:
The Workplace Experience Systems Analyst is an integral part of Latham’s Workplace Experience team. This role will be responsible for supporting WE Systems Technology, Knowledge, Training, and Reporting platforms, as well as collaborating with cross-functional teams to design, develop, and deploy AI enhancements that improve operational efficiency and user experience. This role will be located in either our New York office or Global Services Office in Downtown Los Angeles. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.
Responsibilities:
Other key responsibilities include:
- Identifying opportunities for new AI technologies and working with the WE Systems team on creating new, or improving existing, machine learning and predictive analytics within Workplace Experience
- Helping to maintain, track, and improve multiple applications, systems, technology tools, and services supported by the WE Systems team and its global partners
- Providing systems access to new users, troubleshooting issues and concerns, and participating in quality assurance testing and monitoring programs
- Creating, drafting, and publishing workflows, reports, presentations, meeting minutes, and project schedules
- Understanding internal and external clients’ requests and maintaining the skills, knowledge, and know-how to clarify requests in order to deliver desired results
- Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains
QUALIFICATIONS
We’d love to hear from you if you:
- Possess knowledge of multiple technology applications with the ability to relay this knowledge through training and resource materials to other team members on a global scale
- Display strong knowledge of graphics programs, such as Adobe Illustrator, as well as Microsoft Office 365 applications
- Demonstrate excellent oral and written communications skills
And have:
- A bachelor’s degree or equivalent in computer science or information systems, preferably
- A minimum of three (3) years of computer-based customer support experience
- Minimum 2 years of hands-on experience working within ServiceNow or a comparable enterprise ticketing platform
- Previous experience as a technology support, help desk, or professional support assistant, preferably
- Experience in technology support, documenting processes, and technical requirements
- Experience working with AI agents and creating complex prompts
BENEFITS & ADDITIONAL INFORMATION:
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:
- Healthcare, life and disability insurance
- A generous 401k plan
- At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
- Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
- Professional development programs
- Employee discounts
- Affinity groups, networks, and coalitions for lawyers and staff
LOCATION:
This role will be located in either our New York office or Global Services Office in Downtown Los Angeles.
Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.
Latham & Watkins LLP will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).
Pay Range: USD $75,000.00 - USD $90,000.00 /Yr.
ABOUT LATHAM & WATKINS:
Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.
ABOUT THE ROLE:
The Workplace Experience Systems Analyst is an integral part of Latham’s Workplace Experience team. This role will be responsible for supporting WE Systems Technology, Knowledge, Training, and Reporting platforms, as well as collaborating with cross-functional teams to design, develop, and deploy AI enhancements that improve operational efficiency and user experience. This role will be located in either our New York office or Global Services Office in Downtown Los Angeles. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.
Responsibilities:
Other key responsibilities include:
- Identifying opportunities for new AI technologies and working with the WE Systems team on creating new, or improving existing, machine learning and predictive analytics within Workplace Experience
- Helping to maintain, track, and improve multiple applications, systems, technology tools, and services supported by the WE Systems team and its global partners
- Providing systems access to new users, troubleshooting issues and concerns, and participating in quality assurance testing and monitoring programs
- Creating, drafting, and publishing workflows, reports, presentations, meeting minutes, and project schedules
- Understanding internal and external clients’ requests and maintaining the skills, knowledge, and know-how to clarify requests in order to deliver desired results
- Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains
QUALIFICATIONS
We’d love to hear from you if you:
- Possess knowledge of multiple technology applications with the ability to relay this knowledge through training and resource materials to other team members on a global scale
- Display strong knowledge of graphics programs, such as Adobe Illustrator, as well as Microsoft Office 365 applications
- Demonstrate excellent oral and written communications skills
And have:
- A bachelor’s degree or equivalent in computer science or information systems, preferably
- A minimum of three (3) years of computer-based customer support experience
- Minimum 2 years of hands-on experience working within ServiceNow or a comparable enterprise ticketing platform
- Previous experience as a technology support, help desk, or professional support assistant, preferably
- Experience in technology support, documenting processes, and technical requirements
- Experience working with AI agents and creating complex prompts
BENEFITS & ADDITIONAL INFORMATION:
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:
- Healthcare, life and disability insurance
- A generous 401k plan
- At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
- Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
- Professional development programs
- Employee discounts
- Affinity groups, networks, and coalitions for lawyers and staff
LOCATION:
This role will be located in either our New York office or Global Services Office in Downtown Los Angeles.
Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.
Latham & Watkins LLP will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).
Pay Range: USD $75,000.00 - USD $90,000.00 /Yr.
See all TN Visa Customer Experience Agent Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new TN Visa Customer Experience Agent Jobs.
Get Access To All JobsTips for Finding TN Visa Sponsorship in Customer Experience Agent
Match your credentials to the right TN category
Customer Experience Agent roles don't have a dedicated TN visa category, so your offer letter must frame the position under Management Consultant or Computer Systems Analyst. Your degree field needs to align with whichever category your employer selects.
Request a support letter before accepting any offer
Ask your prospective employer to draft a TN support letter that specifies your professional capacity, degree requirement, and projected duration. A vague letter is the most common reason CBP officers request more documentation at the border.
Target employers with existing TN filing experience
Companies that have filed TN petitions before understand the support letter format and category requirements. Use Migrate Mate to filter Customer Experience Agent jobs by employers who already sponsor TN visas, saving time on back-and-forth employer education.
Prepare for CBP scrutiny on generalist job titles
Customer Experience Agent is a broad title that CBP officers may question. Bring documentation showing your bachelor's degree, a detailed job description, and how the role requires specialized knowledge, not just customer-facing tasks.
Mexican nationals should track annual cap usage early
The 5,500-per-year TN cap for Mexican citizens resets each fiscal year in October. If you're applying late in the fiscal year, confirm remaining allocation with USCIS before finalizing your start date with the employer.
Negotiate a U.S. start date that accounts for processing time
Canadians can secure TN status same-day at a land port of entry, but USCIS petition-based processing for Mexican nationals typically takes two to four months. Build that lead time into your offer negotiation before signing.
Customer Experience Agent TN Visa: Frequently Asked Questions
Does a Customer Experience Agent role actually qualify for a TN visa?
It depends on how the role is classified. The TN visa has a defined occupation list under USMCA, and Customer Experience Agent isn't a named category. Employers typically file under Management Consultant or Computer Systems Analyst if the role involves analyzing customer data, process improvement, or system optimization. Roles limited to frontline support without a specialist function are harder to support under TN.
How does TN compare to H-1B for Customer Experience Agent positions?
TN has no annual lottery and no cap for Canadian citizens, so you can apply and potentially start work within days. H-1B visa selection is lottery-based with an 85,000-slot annual cap and a mandatory October 1 start date. For Canadian professionals in customer experience roles, TN is faster and more predictable. Mexican nationals face a 5,500-per-year TN cap, which makes timing important but still avoids the H-1B lottery.
How do I find Customer Experience Agent jobs where the employer already understands TN sponsorship?
Many employers post roles without specifying visa support, and educating a recruiter from scratch adds weeks to the process. Migrate Mate lets you search Customer Experience Agent jobs filtered by employers with recent visa filings, so you're only engaging companies that already understand work visa sponsorship and can prepare the required support letter for your port of entry or consulate application.
Can I switch from a different visa status to TN for a Customer Experience Agent role?
Yes. If you're currently on F-1 OPT, H-1B, or another nonimmigrant status, you can change to TN status either through a USCIS petition or, for Canadians, by departing and re-entering at a land port of entry with the new offer documentation. The role must still qualify under a recognized TN occupation category, and your employer's support letter must reflect your new position accurately.
What documents should I bring to the border for a TN Customer Experience Agent application?
You'll need a valid Canadian passport, your employer's TN support letter on company letterhead, proof of your qualifying bachelor's degree, and a detailed job description that maps your duties to the claimed TN category. If your degree is in a field that doesn't obviously connect to the role, bring a credential evaluation. CBP officers have discretion, so the more specific your documentation, the fewer questions you'll face.