TN Visa Customer Experience Agent Jobs
Customer Experience Agent roles qualify for TN visa sponsorship under the USMCA's Management Consultant or Computer Systems Analyst categories, depending on how the role is structured. Canadian citizens can apply at the border or a U.S. consulate without waiting for a lottery. Mexican nationals are subject to a 5,500-per-year TN cap.
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Get Access To All JobsExplore opportunities with Home Office, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.
As the Regional Home Health Quality and Patient Experience Coordinator, you will report to the Home Health Quality and Patient Experience Zone Manager and be responsible for facilitating overall agency quality improvement and outcome performance.
Primary Responsibilities:
- Perform at least one annual on-site assessment and perform site visits to identify and address factors to improve quality performance (Value-based Purchasing, HHCAHPS, STAR, and publicly reported quality measures)
- Analyze data and partner with agency leadership to develop, implement, and monitor actions to mitigate quality-related findings
- Monitor internal quality chart review results and provide feedback on action plan development
- Support agencies during state and Joint Commission surveys, assist in action plan development, and monitor follow-through
- Maintain current knowledge of regulations and act as a resource for agency leadership
- Communicate face-to-face with Agency leaders and internal upper leadership
- Prepare for and participate in monthly quality review calls
- Ability to travel within service area
- Perform other assigned duties timely and adequately
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Bachelor's Degree in a healthcare-related field or RN with Associate Degree
- 3+ years of healthcare experience in home care or healthcare quality-related experience
- Demonstrated understanding of CMS Conditions of Participation, Joint Commission Standards, and state licensing standards
- Proficient computer skills with knowledge of Microsoft Word and Excel
- Current Driver's License, vehicle insurance, and access to a dependable vehicle
Preferred Qualifications:
- Effective written and verbal communication skills
- Demonstrated fiscal responsibility and accountability
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $68,904 to $103,356 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Explore opportunities with Home Office, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.
As the Regional Home Health Quality and Patient Experience Coordinator, you will report to the Home Health Quality and Patient Experience Zone Manager and be responsible for facilitating overall agency quality improvement and outcome performance.
Primary Responsibilities:
- Perform at least one annual on-site assessment and perform site visits to identify and address factors to improve quality performance (Value-based Purchasing, HHCAHPS, STAR, and publicly reported quality measures)
- Analyze data and partner with agency leadership to develop, implement, and monitor actions to mitigate quality-related findings
- Monitor internal quality chart review results and provide feedback on action plan development
- Support agencies during state and Joint Commission surveys, assist in action plan development, and monitor follow-through
- Maintain current knowledge of regulations and act as a resource for agency leadership
- Communicate face-to-face with Agency leaders and internal upper leadership
- Prepare for and participate in monthly quality review calls
- Ability to travel within service area
- Perform other assigned duties timely and adequately
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Bachelor's Degree in a healthcare-related field or RN with Associate Degree
- 3+ years of healthcare experience in home care or healthcare quality-related experience
- Demonstrated understanding of CMS Conditions of Participation, Joint Commission Standards, and state licensing standards
- Proficient computer skills with knowledge of Microsoft Word and Excel
- Current Driver's License, vehicle insurance, and access to a dependable vehicle
Preferred Qualifications:
- Effective written and verbal communication skills
- Demonstrated fiscal responsibility and accountability
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $68,904 to $103,356 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
See all TN Visa Customer Experience Agent Jobs
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Get Access To All JobsTips for Finding TN Visa Sponsorship in Customer Experience Agent
Match your credentials to the right TN category
Customer Experience Agent roles don't have a dedicated TN visa category, so your offer letter must frame the position under Management Consultant or Computer Systems Analyst. Your degree field needs to align with whichever category your employer selects.
Request a support letter before accepting any offer
Ask your prospective employer to draft a TN support letter that specifies your professional capacity, degree requirement, and projected duration. A vague letter is the most common reason CBP officers request more documentation at the border.
Target employers with existing TN filing experience
Companies that have filed TN petitions before understand the support letter format and category requirements. Use Migrate Mate to filter Customer Experience Agent jobs by employers who already sponsor TN visas, saving time on back-and-forth employer education.
Prepare for CBP scrutiny on generalist job titles
Customer Experience Agent is a broad title that CBP officers may question. Bring documentation showing your bachelor's degree, a detailed job description, and how the role requires specialized knowledge, not just customer-facing tasks.
Mexican nationals should track annual cap usage early
The 5,500-per-year TN cap for Mexican citizens resets each fiscal year in October. If you're applying late in the fiscal year, confirm remaining allocation with USCIS before finalizing your start date with the employer.
Negotiate a U.S. start date that accounts for processing time
Canadians can secure TN status same-day at a land port of entry, but USCIS petition-based processing for Mexican nationals typically takes two to four months. Build that lead time into your offer negotiation before signing.
Customer Experience Agent TN Visa: Frequently Asked Questions
Does a Customer Experience Agent role actually qualify for a TN visa?
It depends on how the role is classified. The TN visa has a defined occupation list under USMCA, and Customer Experience Agent isn't a named category. Employers typically file under Management Consultant or Computer Systems Analyst if the role involves analyzing customer data, process improvement, or system optimization. Roles limited to frontline support without a specialist function are harder to support under TN.
How does TN compare to H-1B for Customer Experience Agent positions?
TN has no annual lottery and no cap for Canadian citizens, so you can apply and potentially start work within days. H-1B visa selection is lottery-based with an 85,000-slot annual cap and a mandatory October 1 start date. For Canadian professionals in customer experience roles, TN is faster and more predictable. Mexican nationals face a 5,500-per-year TN cap, which makes timing important but still avoids the H-1B lottery.
How do I find Customer Experience Agent jobs where the employer already understands TN sponsorship?
Many employers post roles without specifying visa support, and educating a recruiter from scratch adds weeks to the process. Migrate Mate lets you search Customer Experience Agent jobs filtered by employers with recent visa filings, so you're only engaging companies that already understand work visa sponsorship and can prepare the required support letter for your port of entry or consulate application.
Can I switch from a different visa status to TN for a Customer Experience Agent role?
Yes. If you're currently on F-1 OPT, H-1B, or another nonimmigrant status, you can change to TN status either through a USCIS petition or, for Canadians, by departing and re-entering at a land port of entry with the new offer documentation. The role must still qualify under a recognized TN occupation category, and your employer's support letter must reflect your new position accurately.
What documents should I bring to the border for a TN Customer Experience Agent application?
You'll need a valid Canadian passport, your employer's TN support letter on company letterhead, proof of your qualifying bachelor's degree, and a detailed job description that maps your duties to the claimed TN category. If your degree is in a field that doesn't obviously connect to the role, bring a credential evaluation. CBP officers have discretion, so the more specific your documentation, the fewer questions you'll face.