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INTRODUCTION

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ORGANIZATION

Audiology

JOB SUMMARY

Manage the day to day operations of the Team's occupational therapists, physical therapists, speech-language pathologists, assistants and technicians. Communicate Team expectations and procedures for implementation of department/VUMC policies. Advocate for the resources required in the provision of high quality care to patients and families. Promote improvement of Team processes and patient care outcomes utilizing QI techniques/tools. Facilitate staff development and ongoing learning. Evaluate each staff member's individual and team performance. Coordinate programs with other Teams and the department to maximize use of limited resources.

MANAGER, REHABILITATION SERVICES

Pi Beta Phi Rehabilitation Institute | Neurologic Rehabilitation

Vanderbilt University Medical Center

Nashville, TN

Position Summary

Vanderbilt University Medical Center is seeking an experienced Manager, Rehabilitation Services to provide operational, clinical, and strategic leadership for an interdisciplinary rehabilitation team at the Pi Beta Phi Rehabilitation Institute within the Vanderbilt Bill Wilkerson Center. This role oversees occupational therapists, physical therapists, speech-language pathologists, assistants, and technicians delivering evidence-based care to pediatric and adult patients with complex neurologic conditions.

This position is approximately 70% management and operations and 30% direct patient care, and oversees a team of 23 clinicians. The Manager, Rehabilitation Services plays a critical role in advancing clinical excellence, team performance, quality improvement initiatives, and patient outcomes while supporting education programs, including physical therapy residencies and student clinical experiences.

ABOUT THE PRACTICE

The Vanderbilt Bill Wilkerson Center serves adults and children diagnosed with central nervous system disorders, including brain injury, stroke, balance disorders, and aphasia. Through interdisciplinary care, innovative programs, and specialized clinics, the team supports patients in achieving maximal independence and improved quality of life.

Key programs and clinics include Adult Speech and Language Services, Hearing and Speech Services, the Aphasia Program, Balance Disorders Clinic, Driver Rehabilitation Program, and the Seating and Mobility Clinic.

KEY RESPONSIBILITIES

• Manage day-to-day operations of the rehabilitation team, including staffing, scheduling, and coverage to meet patient volume demands.
• Measure and monitor staff productivity, patient volumes, referral trends, and access metrics.
• Address personnel issues in compliance with VUMC and departmental policies and procedures.
• Review clinical documentation to ensure compliance with VUMC, departmental, and regulatory standards.
• Troubleshoot and resolve operational issues to ensure efficient and high-quality service delivery.
• Oversee expense and revenue budgets and provide input into the annual budget planning process.

LEADERSHIP, COMMUNICATION, AND COLLABORATION

• Communicate departmental, organizational, and team policies, procedures, and initiatives.
• Facilitate regular forums for staff communication, education, and feedback.
• Update team policies and procedures and ensure consistent implementation across the team.
• Collect staff feedback and escalate themes and recommendations to department leadership.
• Participate actively in leadership meetings, workgroups, and interdisciplinary committees.
• Collaborate with other rehabilitation teams and departments to maximize shared resources.

QUALITY IMPROVEMENT AND OUTCOMES

• Promote continuous improvement of clinical processes and patient outcomes using quality improvement tools and methodologies.
• Monitor trends in referrals, patient populations, and service utilization.
• Measure patient and customer satisfaction and develop action plans as appropriate.
• Select and lead at least one annual project focused on measuring patient outcomes related to a specific treatment protocol or pathway.

STAFF DEVELOPMENT AND PERFORMANCE MANAGEMENT

• Support ongoing staff development and continuing education opportunities.
• Review and approve continuing education requests aligned with clinical practice needs.
• Conduct regular performance discussions and annual performance evaluations.
• Determine annual staff competencies specific to job function and scope of practice.
• Provide onboarding, orientation, and probationary evaluations for new team members.
• Review professional portfolios and applicable CAP points.
• Support and contribute to physical therapy residency programs and student clinical experiences.

DIRECT PATIENT CARE

• Provide direct patient care to selected populations within licensed scope of practice.
• Conduct patient evaluations and develop comprehensive treatment plans.
• Implement evidence-based interventions and assess treatment effectiveness.
• Communicate effectively with patients, families, caregivers, and interdisciplinary team members.
• Document patient care accurately and in a timely manner.
• Meet productivity standards as established by departmental leadership.

REQUIRED QUALIFICATIONS

• Current licensure as an Occupational Therapist, Physical Therapist, or Speech-Language Pathologist.
• Minimum of five years of progressive leadership experience in a rehabilitation or healthcare setting.
• Demonstrated experience in team leadership, operations management, budgeting, productivity monitoring, and conflict resolution.
• Strong interdisciplinary collaboration and communication skills.

PREFERRED QUALIFICATIONS

• Leadership experience in an academic medical center or complex rehabilitation environment.
• Experience supporting residency programs, student education, or clinical training programs.
• Knowledge of quality improvement methodologies and performance metrics.

CORE ACCOUNTABILITIES

• Organizational Impact: Directs activities to achieve operational plans with some near term effect on results of the department/area.
• Problem Solving/ Complexity of work: Identifies issues, gathers facts to resolve technical and operational problems.
• Breadth of Knowledge: Applies in-depth knowledge and skills of a professional/technical area and basic management knowledge to manage the work of the team.
• Team Interaction: Leads a complex department with a focus on implementation. Typically executes on a short to medium term strategies.

CORE CAPABILITIES

Supporting Colleagues:
- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas.
- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.

Delivering Excellent Services:
- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.
- Solves Complex Problems: Approaches problems from different angles; identifies new possibilities to interpret opportunities and develop concrete solutions.
- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.

Ensuring High Quality:
- Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.
- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
- Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.

Managing Resources Effectively:
- Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.
- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.
- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.

Fostering Innovation:
- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.
- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.
- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

CERTIFICATIONS

LIC-Athletic Trainer, Certified - Licensure-Others

WORK EXPERIENCE

Relevant Work Experience

EXPERIENCE LEVEL

5 years

Education

Bachelor's

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.