Utilities Customer Service Representative Jobs
Utilities Customer Service Representative jobs are open across electric, gas, water, and municipal utility providers, from entry-level to senior and team lead, with specializations in billing disputes, outage response, and account management. Find a role that fits below and apply directly.
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Showing 5 of 8+ Utilities Customer Service Representative jobs
Dallas is Growing. Grow With Us.
Looking for more than just a job? The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a vibrant work culture,
we’re committed to helping you thrive while you help our city flourish. Be part of a team that’s committed to service, innovation, and community.
Job Summary
Entry level Utility Customer Account Trainee, learning and mirroring elementary level account service tasks.
Job Description
The Utility Customer Account Trainee trains to assist, support, and handle non-emergency customer account requests for the residents the City of Dallas. Under immediate supervision, interacts with residents, takes calls where appropriate, and directs inquiries to field staff.
Essential Functions
1. Identifies and responds to customer inquiries regarding utility services, account activity, and billing/payment/utility process questions.
2. Interacts, communicates, and assists residents in processing routine entry level changes and corrections in utility billing system. To support accurate and efficient utility services.
3. Performs various collection and customer service activities to include entry level clerical analysis, data entry related to payments received, and processes customer requests in opening, closing, transferring, and adjusting accounts.
4. Researches, investigates, and monitors utility account transactions to respond to customer inquiries concerning billings, payments, fees, adjustments, disconnects, rereads, service orders, customer service processes and consumption issues.
5. Trains on utility billing system to ensure all requests can be automated and data stored in a standardized system of record.
6. Performs all other work as needed or assigned.
Knowledge, Skills, Abilities
Basic knowledge of City of Dallas services and programs.
Knowledge of telephone etiquette and procedures.
Knowledge of customer service policies, procedures, and guidelines.
Ability to handle large call volumes, identify resources, and provide the correct responses.
Ability to learn and apply policies and procedures quickly and effectively through various channels of communication.
Ability to receive and handle complaints, requests, and information in a professional and courteous manner.
Ability to perform data entry and work processing.
Skill in communicating effectively verbally and in writing.
Establishing and maintaining effective relationships.
Education
High school diploma or GED.
Experience
None
Preferred
Experience in high volume customer service is highly preferred.
Experience with any billing technology platform is preferred.
Other Requirements
Subject to background check.
May be required to work during inclement weather conditions.
Must be available to work various shifts.
Salary Range
$21.50 - $21.78
The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.
City of Dallas is an Equal Opportunity Employer.
Welcome to the City of Dallas!
The City of Dallas is one of the largest employers in the DFW Metroplex. We offer growth opportunities and a chance to make a difference in our community.
Contact: TalentCentral@dallas.gov
Dallas is Growing. Grow With Us.
Looking for more than just a job? The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a vibrant work culture,
we’re committed to helping you thrive while you help our city flourish. Be part of a team that’s committed to service, innovation, and community.
Job Summary
Entry level Utility Customer Account Trainee, learning and mirroring elementary level account service tasks.
Job Description
The Utility Customer Account Trainee trains to assist, support, and handle non-emergency customer account requests for the residents the City of Dallas. Under immediate supervision, interacts with residents, takes calls where appropriate, and directs inquiries to field staff.
Essential Functions
1. Identifies and responds to customer inquiries regarding utility services, account activity, and billing/payment/utility process questions.
2. Interacts, communicates, and assists residents in processing routine entry level changes and corrections in utility billing system. To support accurate and efficient utility services.
3. Performs various collection and customer service activities to include entry level clerical analysis, data entry related to payments received, and processes customer requests in opening, closing, transferring, and adjusting accounts.
4. Researches, investigates, and monitors utility account transactions to respond to customer inquiries concerning billings, payments, fees, adjustments, disconnects, rereads, service orders, customer service processes and consumption issues.
5. Trains on utility billing system to ensure all requests can be automated and data stored in a standardized system of record.
6. Performs all other work as needed or assigned.
Knowledge, Skills, Abilities
Basic knowledge of City of Dallas services and programs.
Knowledge of telephone etiquette and procedures.
Knowledge of customer service policies, procedures, and guidelines.
Ability to handle large call volumes, identify resources, and provide the correct responses.
Ability to learn and apply policies and procedures quickly and effectively through various channels of communication.
Ability to receive and handle complaints, requests, and information in a professional and courteous manner.
Ability to perform data entry and work processing.
Skill in communicating effectively verbally and in writing.
Establishing and maintaining effective relationships.
Education
High school diploma or GED.
Experience
None
Preferred
Experience in high volume customer service is highly preferred.
Experience with any billing technology platform is preferred.
Other Requirements
Subject to background check.
May be required to work during inclement weather conditions.
Must be available to work various shifts.
Salary Range
$21.50 - $21.78
The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.
City of Dallas is an Equal Opportunity Employer.
Welcome to the City of Dallas!
The City of Dallas is one of the largest employers in the DFW Metroplex. We offer growth opportunities and a chance to make a difference in our community.
Contact: TalentCentral@dallas.gov
Utilities Customer Service Representative Jobs by Experience Level
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Find JobsUtilities Customer Service Representative Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in utilities customer service representative jobs.
- High school diploma or equivalent with one or more years of customer service experience
- Proficiency in customer information systems such as CC&B or SAP IS-U
- Ability to handle high call volume in a fast-paced inbound contact center
- Strong written and verbal communication skills for billing dispute resolution
- Knowledge of utility billing practices, rate schedules, and payment arrangements
- Bilingual English and Spanish language skills preferred in many service territories
Tips for Your Utilities Customer Service Representative Job Search
Tailor your resume to utility billing systems
Hiring managers in utilities expect familiarity with platforms like CC&B, SAP IS-U, or similar billing and CIS systems. Name the specific tools you've used, even briefly, so your resume clears automated screening for utility-specific keywords.
Highlight outage and emergency call experience
Utilities customer service roles often require handling high-stress outage calls under pressure. If you've managed inbound volume spikes during service disruptions, call that out explicitly. It's a differentiator most general customer service resumes miss.
Apply early to roles that fit
Migrate Mate lists utilities customer service representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter for regulated utility employers specifically
Investor-owned utilities, municipal utilities, and rural electric cooperatives each hire differently and offer different career paths. When searching, target the type of utility that fits your background, since regulatory environment shapes training, pay structure, and advancement.
Prepare for scenario-based interview questions
Utilities interviews often include scenarios about irate customers disputing a high bill or demanding service restoration. Practice walking through your process clearly, covering how you verify account details, explain billing cycles, and escalate when needed.
Negotiate shift differentials, not just base pay
Many utilities customer service centers operate around the clock. If you're open to evening or weekend shifts, ask about differential pay during the offer stage. That figure is often negotiable and can meaningfully change your total compensation.
Utilities Customer Service Representative Jobs: Frequently Asked Questions
Which companies are hiring the most utilities customer service representatives?
The companies hiring the most utilities customer service representatives right now include Accenture, Logic, and FirstEnergy, with the largest share of openings in New York, Texas, and Connecticut, based on current listings on Migrate Mate as of November 2026. Openings at large investor-owned utilities tend to be posted in clusters, so checking frequently helps you catch new batches early.
How many utilities customer service representative jobs are remote?
About 0% of utilities customer service representative openings are fully remote or hybrid as of November 2026, with availability depending on the employer's contact center infrastructure. Billing support and account management roles are most likely to offer remote options, while roles tied to field coordination or walk-in payment centers are typically on-site.
How do you become a utilities customer service representative?
Start by building inbound call center or customer-facing experience in any industry, since utilities value communication and de-escalation skills. Getting familiar with billing systems and basic utility rate structures gives you an edge. Many employers offer paid training on their specific customer information systems, so a strong service background often matters more than prior utility experience.
Can you get a utilities customer service representative job with little experience?
Yes, many entry-level utilities customer service representative roles are open to candidates with general customer service or call center backgrounds and no utility-specific experience. Emphasizing your ability to handle complex billing questions, navigate multiple systems simultaneously, and stay composed during high-volume periods will strengthen your application even without utility industry history.
What does the utilities customer service representative interview process look like?
Most utilities customer service interviews include a phone screen followed by one or two rounds with a hiring manager and a team lead. Expect scenario questions about billing disputes, outage calls, and difficult customers. Some employers add a skills assessment covering data entry accuracy or basic math for billing calculations before extending an offer.
Where can I find and apply to utilities customer service representative jobs?
You can find and apply to utilities customer service representative jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and location preference, then apply directly to each listing that fits.
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Find roles that match your experience and apply in just a few clicks.
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