UX Research Intern Jobs in Virginia
UX Research Intern jobs in Virginia concentrate heavily in the technology, defense contracting, and federal consulting sectors, with the Northern Virginia corridor around Arlington, Reston, and McLean representing one of the most active markets in the country for early-career UX talent. Major employers with a lasting hiring presence in the state include Booz Allen Hamilton, Leidos, and Capital One, all of which run structured internship programs that place researchers on product and experience teams. The most in-demand specialties are usability testing, accessibility research, and research operations supporting large government-facing digital products. Find a role that fits below and apply directly.
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Showing 5 of 13+ UX Research Intern jobs
As a Service Delivery Manager, Service Desk & End User Experience, you will make an impact by leading global end user technology services across Service Desk, Desktop Support, Nexthink, ServiceNow, and AI-enabled support capabilities, including Now Assist. You will own service performance, operational governance, vendor outcomes, and continual improvement across a hybrid workplace environment. Partner with business leaders, Infrastructure, Security, Applications, and service providers to deliver reliable, proactive, secure, and user-focused digital workplace services. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Engagement Delivery Lead.
In this role, you will
- Lead global Service Desk, Desktop Support, Nexthink, and AI-enabled end user support operations.
- Manage rotational and 24x7 support coverage, shift handovers, escalations, resource planning, and operational continuity.
- Monitor service health through Nexthink, ServiceNow, AI dashboards, service reports, and KPIs to identify trends, recurring issues, service risks, and improvement opportunities.
- Oversee Incident, Request, Problem, and Change Management processes, ensuring timely resolution, governance compliance, and minimal business disruption.
- Drive continual service improvement through analytics, automation, knowledge management, KCS practices, and digital employee experience insights.
- Partner with Infrastructure, Security, Applications, and vendor teams to resolve complex issues, improve service delivery, and support digital workplace transformation.
- Lead service reviews with business stakeholders and senior leaders, communicating service performance, risks, priorities, and improvement plans.
- Manage vendor performance, contractual commitments, escalations, and delivery outcomes.
- Track and report service metrics including SLA attainment, MTTR, First Contact Resolution, ticket backlog, user satisfaction, and improvement results.
- Ensure end user operations follow information security, compliance, endpoint management, access control, standard device image, and secure support requirements.
- Support the rollout and adoption of new digital workplace tools through pilots, user communications, training, and change-management activities.
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Richmond, VA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
- 10+ years in IT Service Management, Digital Workplace, End User Computing, Service Desk, Desktop Support, or related enterprise technology operations.
- 5+ years of experience leading service delivery, support operations, managed services, or workplace technology teams.
- Experience managing Service Desk, Desktop Support, End User Services, or Digital Workplace operations in a large, global enterprise environment.
- Strong knowledge of Incident, Request, Problem, and Change Management processes and ITIL-based service operations.
- Demonstrated success managing SLAs, KPIs, service reviews, operational governance, vendor performance, and continual service improvement plans.
- Experience with Nexthink, Now Assist, Digital Employee Experience platforms, endpoint analytics tools, or similar technologies.
- Proficiency with ServiceNow or another ITSM platform.
- Experience leading rotational, follow-the-sun, or 24x7 support operations.
- Strong stakeholder and vendor management skills, including the ability to communicate effectively with technical teams and senior leaders.
- Ability to use operational data to identify risks, improve user experience, and deliver measurable service improvements.
- Background in AI-enabled service management, automation, self-service, or digital workplace transformation.
- Experience with Knowledge-Centered Service, knowledge management, and support documentation.
- Proficiency building dashboards or reports using Power BI, Nexthink, ServiceNow, or similar tools.
- ITIL Foundation, Nexthink, ServiceNow, or comparable Digital Employee Experience certification.
Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
As a Service Delivery Manager, Service Desk & End User Experience, you will make an impact by leading global end user technology services across Service Desk, Desktop Support, Nexthink, ServiceNow, and AI-enabled support capabilities, including Now Assist. You will own service performance, operational governance, vendor outcomes, and continual improvement across a hybrid workplace environment. Partner with business leaders, Infrastructure, Security, Applications, and service providers to deliver reliable, proactive, secure, and user-focused digital workplace services. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Engagement Delivery Lead.
In this role, you will
- Lead global Service Desk, Desktop Support, Nexthink, and AI-enabled end user support operations.
- Manage rotational and 24x7 support coverage, shift handovers, escalations, resource planning, and operational continuity.
- Monitor service health through Nexthink, ServiceNow, AI dashboards, service reports, and KPIs to identify trends, recurring issues, service risks, and improvement opportunities.
- Oversee Incident, Request, Problem, and Change Management processes, ensuring timely resolution, governance compliance, and minimal business disruption.
- Drive continual service improvement through analytics, automation, knowledge management, KCS practices, and digital employee experience insights.
- Partner with Infrastructure, Security, Applications, and vendor teams to resolve complex issues, improve service delivery, and support digital workplace transformation.
- Lead service reviews with business stakeholders and senior leaders, communicating service performance, risks, priorities, and improvement plans.
- Manage vendor performance, contractual commitments, escalations, and delivery outcomes.
- Track and report service metrics including SLA attainment, MTTR, First Contact Resolution, ticket backlog, user satisfaction, and improvement results.
- Ensure end user operations follow information security, compliance, endpoint management, access control, standard device image, and secure support requirements.
- Support the rollout and adoption of new digital workplace tools through pilots, user communications, training, and change-management activities.
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Richmond, VA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
- 10+ years in IT Service Management, Digital Workplace, End User Computing, Service Desk, Desktop Support, or related enterprise technology operations.
- 5+ years of experience leading service delivery, support operations, managed services, or workplace technology teams.
- Experience managing Service Desk, Desktop Support, End User Services, or Digital Workplace operations in a large, global enterprise environment.
- Strong knowledge of Incident, Request, Problem, and Change Management processes and ITIL-based service operations.
- Demonstrated success managing SLAs, KPIs, service reviews, operational governance, vendor performance, and continual service improvement plans.
- Experience with Nexthink, Now Assist, Digital Employee Experience platforms, endpoint analytics tools, or similar technologies.
- Proficiency with ServiceNow or another ITSM platform.
- Experience leading rotational, follow-the-sun, or 24x7 support operations.
- Strong stakeholder and vendor management skills, including the ability to communicate effectively with technical teams and senior leaders.
- Ability to use operational data to identify risks, improve user experience, and deliver measurable service improvements.
- Background in AI-enabled service management, automation, self-service, or digital workplace transformation.
- Experience with Knowledge-Centered Service, knowledge management, and support documentation.
- Proficiency building dashboards or reports using Power BI, Nexthink, ServiceNow, or similar tools.
- ITIL Foundation, Nexthink, ServiceNow, or comparable Digital Employee Experience certification.
Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
See All 13 UX Research Intern Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find UX Research Intern JobsUX Research Intern Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
UX Research Intern Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Retail
- Hospitality & Tourism
- E-Commerce & Online Marketplaces
- Consulting & Professional Services
What Virginia Employers Look For
The qualifications that appear most often in UX research intern jobs across Virginia.
- Currently enrolled in a bachelor's or master's program in HCI, psychology, or related field
- Demonstrated experience conducting usability tests, user interviews, or surveys
- Familiarity with research tools such as UserZoom, Dovetail, or Optimal Workshop
- Ability to synthesize qualitative and quantitative data into clear research insights
- Strong written and verbal communication skills for presenting findings to stakeholders
- Portfolio or coursework samples showing end-to-end research process and deliverables
UX Research Intern Jobs in Virginia: Frequently Asked Questions
How do you become a ux research intern in Virginia?
UX research intern roles in Virginia do not require a state-issued license or certification. The typical path is enrollment in a degree program in human-computer interaction, cognitive psychology, information science, or a related discipline at a Virginia university such as George Mason, Virginia Tech, or University of Virginia. Employers in Northern Virginia and Richmond look for candidates who can show completed research projects, whether from coursework, capstone work, or extracurricular product teams.
Which companies hire ux research interns in Virginia?
Companies currently hiring ux research interns in Virginia include MITRE, Rividium, and Hilton, per current listings on Migrate Mate as of July 2026. Virginia's concentration of federal contractors and technology firms means internship openings are especially consistent with employers who support government digital services and defense platforms.
Which Virginia cities have the most ux research intern jobs?
Arlington, Alexandria, and McLean have the most ux research intern openings in Virginia. Northern Virginia dominates because of its dense cluster of federal agencies, defense contractors, and technology consultancies, while Richmond and Charlottesville contribute openings through financial services firms, state government digital initiatives, and university-affiliated research centers.
Are there remote ux research intern jobs in Virginia?
Yes, and more than most fields, since UX research is largely desk-based and conducted through digital tools. About 25% of ux research intern openings tied to Virginia are remote or hybrid as of July 2026, reflecting how naturally the work translates to distributed settings. Moderated usability sessions and stakeholder presentations are the parts most commonly handled in person or via video, while analysis and synthesis work is typically done remotely.
How can I get hired as a ux research intern in Virginia with little or no experience?
The most realistic entry path is applying directly to structured internship programs that Virginia employers run for students who have not yet worked professionally in research. Booz Allen Hamilton, Leidos, and Capital One all maintain early-talent programs that accept candidates with strong academic project work in place of professional experience. Building a portfolio from class projects, volunteer usability studies, or campus product teams gives a meaningful edge, and an adjacent role such as data analyst intern or product operations assistant is a practical lateral move into research over time.
Where can I find and apply to ux research intern jobs in Virginia?
You can find and apply to ux research intern jobs in Virginia on Migrate Mate, which lists current Virginia openings updated regularly. Search the listings, find the roles that fit your background and location, and apply directly through each posting.
See All 13 UX Research Intern Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find UX Research Intern Jobs