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INTRODUCTION

Lead with Purpose, Unlock Your Team’s Passion. At LPL, people leaders hold the key to the employee experience — shaping culture, driving performance, and guiding individuals to new heights. Because when that happens, we all win – clients, LPL, and most importantly our employees. If you're ready to lead with intention and discover what’s possible, LPL Financial invites you to apply today.

JOB OVERVIEW

The Vice President, Lending Service Team is a critical role within the Banking & Lending organization. Our aspiration at LPL is to be the best firm in Wealth Management. To deliver on this, we are investing in best-in-class banking and lending solutions that will help advisors to serve their clients’ needs more holistically. In this role, you will have the unique opportunity to support our portfolio of lending solutions and drive adoption within LPL’s industry-leading distribution network. You will help build and lead a team of Lending Specialists who will support LPL’s lending solutions including margin and our new Secured Credit Account (SCA). SCA is a securities-based line of credit which provides Advisors with a new liquidity tool to help their clients take advantage of an opportunity to invest in a new business or real estate or meet an unexpected expense – all without disrupting their investment portfolio strategy. You will be a player-coach; you will directly support Advisors, coach, mentor, and lead your team members, manage day-to-day operations of the Lending Desk, and work closely with internal and external partners to deliver industry-leading experiences for our clients and drive strategic enhancements of our offerings.

Responsibilities

People Management (70% of role focus)

- Monitor, coach, set performance goals, and motivate the team. Assist in the ongoing training and development of staff. Track individual and team progress and celebrate when they reach milestones for continuous improvement and performance. Ensure staff adhere to assigned shifts and are effectively executing in a timely manner.
- Ensure frontline associates have the necessary resources, support, and expectations to best support our advisors, their office staff and end-clients.
- Efficiently and effectively manage administrative duties: create and maintain key performance indicators for service model, hiring, shift scheduling, timecard approvals, time off requests, etc.
- Conduct daily huddles and regularly cadenced team meetings (in-person and virtually) to ensure consistent communication with the team.
- Drive team culture and team engagement to instill continuous improvement, best in class service, advisor advocacy, and live in to LPL's mission and value statements.

Advisor support and advocacy (30% of role focus)

- Serve as SCA, SBLOC and Margin product expert and support Advisor inquiries, including, but not limited to:
- Key product characteristics, benefits, risks, and positioning.
- How to use the systems and technology that support these products over the product life cycle from loan origination, loan draws, loan payments, to account closure; and
- Product policies and procedures.
- Support Advisors in client meetings related to SCA and Margin.
- Approve interest rate discount requests for SCA and Margin, within delegated authority.
- Manage lending product policy exception request escalations.
- Collaborate with Regional Banking and Lending Consultants to help new Advisors transition external client loans to LPL.
- Provide superior customer service to large base of financial professionals; measurable by various key performance indicators (SLA’s, Service Quality metrics, efficiency metrics).
- Embrace financial professional and end-client feedback and seek to identify ways to improve the overall experience for banking and LPL Financial.
- Handle escalations requiring managerial support. Identify opportunities to proactively mitigate advisor friction, and ensure transparency across leadership team of opportunities and risks.
- Provide feedback and suggestions for continuous improvement to the Product Manager, Lending Solutions.
- Work with third parties, including SBLOC partners and third-party lenders to facilitate loan origination and takeovers.
- Help to facilitate and track end-to-end processes (e.g., loan takeovers, collateral distributions) by coordinating various internal partners and following up with advisors.

REQUIREMENTS

- Bachelor's degree in Finance, Business Administration, or a related field.
- 5+ years of experience within financial services (preferably in a wealth management context) with strong knowledge of securities-backed lending and margin.
- 3+ years of people leadership experience with a minimum of 3 direct reports.
- Call center and/or service center experience preferred.
- Series 7 License or ability to obtain within 90 days (required).
- Track record of providing exceptional support and service to client-facing financial professionals and their teams.
- Excellent verbal and written communication skills.
- Strong desire and ability to solve problems and find creative solutions to meet Advisor and client needs.
- High commitment to owning the end-to-end resolution of issues that involve multiple LPL teams.
- Highly organized with proven ability to prioritize multiple tasks.
- Ability to listen carefully and respond emphatically and effectively.
- Ability to learn, assimilate, and communicate information effectively.
- High intellectual curiosity.
- Proven ability to build strong relationships with colleagues and Advisors.
- Ability to work in a fast-paced, dynamic environment with a focus on results.

PAY RANGE

$109,309-$182,181/year. Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

COMPANY OVERVIEW

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace, LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

JOIN LPL FINANCIAL: WHERE YOUR POTENTIAL MEETS OPPORTUNITY

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.

WHY LPL?

- Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team.
- Limitless Career Potential: Your career at LPL has no limits, only amazing potential.
- Unified Mission: We are one team on one mission—taking care of our advisors so they can take care of their clients.
- Impactful Work: Our size is just right for you to make a real impact.
- Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds.
- Community Focus: We care for our communities and encourage our employees to do the same.
- Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home.

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

INFORMATION ON INTERVIEWS

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.