JOB DESCRIPTION

Service Coordinator

All applicants must have a smart phone or tablet with internet access and location capabilities.

GENERAL STATEMENT:

While this position specifies responsibilities, requirements and duties in certain operational areas, this person is an employee of Independent Living Services, Inc. and will be expected to respond to such requests not specifically contained herein. This person must maintain the attitude that he/she works for the whole organization, and as such, exhibits proper cooperation, enthusiasm and interest in all areas deemed necessary for the continuing success of the ILS programs. Knowledge of all policies and procedures of ILS and related corporations of Creative Living, Inc. and Sheltered Living Services, Inc. is required. Knowledge of agency services and support system is required.

JOB SUMMARY:

The Service Coordinator works under the direct supervision of the Program Director. This position performs general office duties. They act as office receptionist by greeting and directing visitors, screening calls, and providing general information and assistance for Waiver Support Managers, Assistant Program Directors, Program Director, and Executive Director. The position will involve use of computer programs, i.e., Windows Excel/Word/Access/Web based software. They work in a shared office space. They will perform related responsibilities as required or assigned. The position requires familiarity with ILS Policies and Procedures, both business and program related. This person needs a general knowledge of services to people with developmental disabilities and knowledge of DDS policies.

JOB DUTIES AND RESPONSIBILITIES:

General duties and guiding principles:

• Focus first on the person being served, and understand that my role will require flexibility, creativity, and commitment.
• Know and respect the values of the people I support and facilitate their expression of choices related to those values.
• Provide advocacy when the individual's preferences, needs, or talents are neglected or overlooked.
• Encourage growth & recognize autonomy of individuals receiving services while being attentive reducing their risk of harm.
• Develop relationships with the individuals that are respectful, based on mutual trust, and maintain professional boundaries.
• Help individuals I support understand and express their rights and responsibilities.
• Recognize that each individual has potential for lifelong learning and growth.
• Be conscious of my own values and how they influence my professional decisions.
• Maintain competency in my profession through continued learning and attending and being an active participant in staff meetings and trainings.
• Assume responsibility and accountability for my actions and decisions.
• Recognize the importance of modeling valued behaviors to co-workers, individuals receiving services, & community at large.
• Practice responsible work habits.
• Being on time for work.
• Completing all necessary documentation to assure compliance with all state and federal regulations. These may include, but are not limited to: training records, personnel records, time records, incident reports, etc.
• Maintaining strict confidentiality for all consumer information, and facility operations.