Service Coordinator Visa Sponsorship Jobs in Delaware

Job no: 503025

College / VP Area: Vice Provost for Libraries

Work type: Staff

Location: Newark, DE

Categories: Libraries & Museums, Full Time

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PAY GRADE: 28E

CONTEXT OF THE JOB:

The University of Delaware Library, Museums and Press inspires the intellectual, scholarly and creative achievement of our community. We are strongly committed to fostering safe, welcoming, and inclusive spaces and opportunities where everyone has an equal opportunity to learn, create, and grow. We welcome those who have a demonstrated commitment to upholding the values of equity, diversity, and inclusion and will assist us to expand our capacity for diversity in the broadest sense. We collaborate with strategic campus partners to achieve these priorities, as well as with a host of national professional organizations.

Under the general supervision of the Head of the Collections, Acquisitions, and Resource Sharing Department, the incumbent manages the Library Annex and provides additional support for the Library’s physical collections. The Library Annex is a high-density storage facility one mile from Morris Library in which books are shelved by size, not call number, in cardboard trays on warehouse shelving that are more than 16 feet high. Scholars from the University of Delaware and partner institutions rely on timely response and accurate management of the more than 400,000 items stored at the Library Annex.

MAJOR RESPONSIBILITIES

• Manage daily operations of the Library Annex. Manage ongoing projects, including the transfer of material to the Library Annex from Morris Library or branch libraries or the retrieval of materials for large-scale digitization projects. Monitor and plan space utilization. Maintain statistics to analyze usage trends and make data-driven decisions to optimize space usage in the facility. Ensure that the integrated library system, Alma, is up to date with the statuses and locations of Library Annex materials. Maintain and update workflow documentation. Collaborate with Acquisitions Unit, Access Services Department, and Special Collections staff to coordinate physical transfers. Manage special projects that involve Library Annex collections or data. Represent the Library Annex on organization-wide committees dealing with collections and space planning.

• Supervise non-exempt and miscellaneous wage staff members. Hire, train, supervise, and evaluate work; establish schedules for delivery of materials to Library Annex and the Morris Library. Interpret Library policies and procedures for staff and handle complex inquiries and requests as needed.

• In collaboration with the Department Head, identify materials to be transferred to the Library Annex based on circulation data, electronic coverage, and other criteria. Assist in preparing reports for Access Services Department staff to be retrieved from library locations.

• Manage the security, cleanliness, and general operations of the Library Annex physical plant and direct staff in this area. Monitor temperature and humidity in the storage area to assure a consistent environment for materials. Report facility problems to the University’s Facilities, Real Estate & Auxiliary Services staff. Perform routine battery maintenance for stock picker vehicle and monitor the stock picker for maintenance needs. Maintain order picker certification. Coordinate with University Museums staff to ensure routine access to collections.

• Process materials transferred to the Library Annex. Verify bibliographic and holdings records for accuracy and create or update item-level records in the Library’s integrated library system, Alma, according to standards. Maintain accurate shelf assignment data in Alma and a Microsoft Access database, resolving discrepancies with items and item records as needed.

• Fulfill requests for items stored at the Library Annex. Operate a stock picker vehicle and stepladder to retrieve and reshelve library materials. Lift and move heavy boxes of materials from various locations. Communicate with Library, Museums and Press staff and users about requests. Deliver physical materials to the Morris Library and scan materials for electronic delivery. Work with the Coordinator, Collections Sharing and Delivery to manage and troubleshoot issues with scanning equipment.

• Perform other job-related duties as assigned.

QUALIFICATIONS

• Bachelor’s degree and at least one year of related experience, or equivalent combination of education and experience.

• Familiarity with library records in automated library systems and other specialized library databases, and procedures in specific library operations, preferred.

• Supervisory or leadership experience, including ability to train, coach, and manage performance, preferred.

• Ability to establish and maintain effective working relationships.

• Demonstrated problem solving skills, and an ability to analyze and address issues with complex bibliographic records and inventory data.

• Demonstrated history of work with high accuracy and attention to detail.

• Strong commitment to quality control and error prevention to properly manage inventory.

• Ability to use advanced spreadsheet techniques, database and Web-based applications.

• Ability to analyze and use data for space modeling and workflow design.

• Ability to work both independently and with colleagues across the organization.

• Excellent organizational and time management skills.

• Ability to communicate effectively and interact well with people of all ages and diverse backgrounds.

• Ability to understand, explain, and apply rules, regulations, policies and procedures.

• Ability to verify accuracy of information, resolve discrepancies and follow-up on outstanding activities.

• Ability to thrive in a dynamic environment where responsibilities may shift based on organizational needs.

• Basic familiarity with best practices for preservation and storage of library and museum material is preferred.

• Experience using Alma is preferred.

Special Requirements:

• Must be able to lift, with or without assistance, boxes of books and supplies weighing up to 50 lbs., push and pull full book carts weighing 250 lbs., and bend and reach to place trays of books on shelving that may be above the employee’s head or as low as 3” above the floor.

• Must have a valid driver’s license. The employee will use a University-owned vehicle for deliveries.

• Must be able to be trained and certified in the operation of a stock picker vehicle in accordance with OSHA regulations.

Notice of Non-Discrimination and Equal Opportunity

The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.

Applications close: Open until filled