Account Manager Visa Sponsorship Jobs in Georgia
Georgia's account manager job market is anchored by Atlanta's dense concentration of Fortune 500 companies and regional headquarters, including Coca-Cola, Delta Air Lines, NCR Voyix, and UPS. Firms in technology, logistics, and financial services regularly sponsor H-1B visa and TN visas for qualified account managers, making Georgia one of the more active sponsorship markets in the Southeast.
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Get Access To All JobsINTRODUCTION
Once EasyWMS has been implemented and the project is completed, customers need ongoing support to ensure the system continues to operate reliably and provide value to their warehouse operations.
The Technical Account Manager (TAM) is responsible for supporting customers in three key areas:
- Customer Support: Help customers as they continue learning and using EasyWMS in their daily operations.
- Issue Resolution: Coordinate the investigation and resolution of software and system issues.
- Continuous Improvement: Gather customer feedback, identify recurring issues and improvement opportunities, and help translate them into actions that improve EasyWMS and the customer experience.
The TAM acts as the main communication link between the customer, the U.S. support team, and technical teams in Spain.
Responsibilities:
1. Customer Support & Incident Management
- Attend the Technical Support Hotline when customers need to speak directly with the Mecalux support team.
- Understand the customer's issue and ensure that a support ticket is properly created.
- Troubleshoot low-severity issues when possible.
- Escalate higher-severity issues to the appropriate technical team and ensure someone is actively working on the problem.
- Monitor open tickets and ensure issues are progressing according to the applicable SLA.
- Help prioritize issues based on their impact on warehouse operations.
- Conduct recurring meetings with customers to review open issues and their progress.
- Act as the main communication contact during high-priority incidents.
- Provide clear and timely updates to customers and internal stakeholders during active incidents.
- Maintain accurate records of incidents, root causes, and corrective actions.
- Coordinate communication between U.S. customers and technical resources in Spain to ensure clear and effective communication.
2. Technical Support Coordination
- Coordinate software patches, configuration changes, system updates, and other technical activities.
- Help investigate recurring software or service failures and identify their root causes.
- Identify process changes that can prevent issues from recurring or reduce their impact when they cannot be completely avoided.
- Follow up on corrective actions until they are fully implemented.
3. Change Request Management
- Manage the implementation of customer Change Requests.
- Coordinate the administrative process in SAP.
- Schedule work with internal technical teams and customers.
- Follow up on implementation progress.
- Evaluate the impact of changes after implementation.
4. Customer Relationship & Continuous Improvement
Through regular customer meetings, ticket analysis, and operational feedback:
- Monitor customer satisfaction with EasyWMS.
- Monitor customer satisfaction with the Remote Support service.
- Identify recurring issues and support trends.
- Identify opportunities to improve customer processes and the EasyWMS product.
- Gather customer feedback and translate it into actionable product improvement opportunities.
BASIC QUALIFICATIONS
- Bachelor's degree in Information Technology, Supply Chain, Business, Engineering, or a related field.
- English: At least C2 proficiency.
- Spanish: At least C2 proficiency.
- Good understanding of warehouse operations and distribution center processes.
- Professional communication skills, with a customer-focused mindset.
- Strong organizational and time-management skills with the ability to multi-task and problem-solve in high-pressure situations.
- Previous related experience is preferred.
- Previous exposure to WMS, ERP, or supply chain software is preferred.
- Knowledge of SQL and database troubleshooting is preferred.
- Previous exposure to Windows Server and Virtualized Server environments is preferred.
- ERP, APIs and middleware integrations is preferred.
- Previous exposure to ticketing systems such as Jira, Zendesk, or ServiceNow is preferred.
INTRODUCTION
Once EasyWMS has been implemented and the project is completed, customers need ongoing support to ensure the system continues to operate reliably and provide value to their warehouse operations.
The Technical Account Manager (TAM) is responsible for supporting customers in three key areas:
- Customer Support: Help customers as they continue learning and using EasyWMS in their daily operations.
- Issue Resolution: Coordinate the investigation and resolution of software and system issues.
- Continuous Improvement: Gather customer feedback, identify recurring issues and improvement opportunities, and help translate them into actions that improve EasyWMS and the customer experience.
The TAM acts as the main communication link between the customer, the U.S. support team, and technical teams in Spain.
Responsibilities:
1. Customer Support & Incident Management
- Attend the Technical Support Hotline when customers need to speak directly with the Mecalux support team.
- Understand the customer's issue and ensure that a support ticket is properly created.
- Troubleshoot low-severity issues when possible.
- Escalate higher-severity issues to the appropriate technical team and ensure someone is actively working on the problem.
- Monitor open tickets and ensure issues are progressing according to the applicable SLA.
- Help prioritize issues based on their impact on warehouse operations.
- Conduct recurring meetings with customers to review open issues and their progress.
- Act as the main communication contact during high-priority incidents.
- Provide clear and timely updates to customers and internal stakeholders during active incidents.
- Maintain accurate records of incidents, root causes, and corrective actions.
- Coordinate communication between U.S. customers and technical resources in Spain to ensure clear and effective communication.
2. Technical Support Coordination
- Coordinate software patches, configuration changes, system updates, and other technical activities.
- Help investigate recurring software or service failures and identify their root causes.
- Identify process changes that can prevent issues from recurring or reduce their impact when they cannot be completely avoided.
- Follow up on corrective actions until they are fully implemented.
3. Change Request Management
- Manage the implementation of customer Change Requests.
- Coordinate the administrative process in SAP.
- Schedule work with internal technical teams and customers.
- Follow up on implementation progress.
- Evaluate the impact of changes after implementation.
4. Customer Relationship & Continuous Improvement
Through regular customer meetings, ticket analysis, and operational feedback:
- Monitor customer satisfaction with EasyWMS.
- Monitor customer satisfaction with the Remote Support service.
- Identify recurring issues and support trends.
- Identify opportunities to improve customer processes and the EasyWMS product.
- Gather customer feedback and translate it into actionable product improvement opportunities.
BASIC QUALIFICATIONS
- Bachelor's degree in Information Technology, Supply Chain, Business, Engineering, or a related field.
- English: At least C2 proficiency.
- Spanish: At least C2 proficiency.
- Good understanding of warehouse operations and distribution center processes.
- Professional communication skills, with a customer-focused mindset.
- Strong organizational and time-management skills with the ability to multi-task and problem-solve in high-pressure situations.
- Previous related experience is preferred.
- Previous exposure to WMS, ERP, or supply chain software is preferred.
- Knowledge of SQL and database troubleshooting is preferred.
- Previous exposure to Windows Server and Virtualized Server environments is preferred.
- ERP, APIs and middleware integrations is preferred.
- Previous exposure to ticketing systems such as Jira, Zendesk, or ServiceNow is preferred.
Account Manager Job Roles in Georgia
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Search Account Manager Jobs in GeorgiaAccount Manager Jobs in Georgia: Frequently Asked Questions
Which companies sponsor visas for account managers in Georgia?
Atlanta-based employers with consistent H-1B sponsorship histories for account manager roles include NCR Voyix, Salesforce's Atlanta office, Fiserv, and global consulting firms like Accenture and Infosys. Technology and fintech companies concentrated in Midtown and Buckhead are among the more active sponsors. Logistics giants such as UPS and Manhattan Associates also appear in Department of Labor disclosure data for account-facing roles.
Which visa types are most common for account manager roles in Georgia?
The H-1B is the most common visa for account managers in Georgia, provided the role qualifies as a specialty occupation requiring a bachelor's degree in a specific field such as business, marketing, or a technical discipline. Canadian and Mexican nationals may pursue the TN visa under the NAFTA/USMCA professional categories. Australian citizens can explore the E-3 visa, which has no annual lottery and is frequently underused.
Which cities in Georgia have the most account manager sponsorship jobs?
Atlanta accounts for the overwhelming majority of account manager visa sponsorship activity in Georgia, driven by its concentration of corporate headquarters, technology firms, and professional services companies. Buckhead, Midtown, and the Perimeter Center corridor are the densest employment zones. Smaller markets like Savannah and Augusta have limited sponsorship activity but occasionally see openings tied to manufacturing, logistics, and healthcare sectors.
How to find account manager visa sponsorship jobs in Georgia?
Migrate Mate filters account manager roles in Georgia specifically by visa sponsorship eligibility, saving you from sorting through postings that won't support international candidates. The platform aggregates active openings from employers with documented sponsorship histories, so you can focus on companies in Atlanta's technology, fintech, and logistics sectors that are realistic options for H-1B or TN applicants.
Are there any Georgia-specific considerations for account managers seeking visa sponsorship?
Georgia's account manager market is heavily weighted toward technology, SaaS, and logistics, so candidates whose degree and experience align with those industries will find the most sponsorship opportunities. Georgia Tech's pipeline means employers in Atlanta are comfortable evaluating international candidates. H-1B petitions require the employer to file a Labor Condition Application certifying the offered wage meets the prevailing wage for the specific role and metro area.
What is the prevailing wage for sponsored account manager jobs in Georgia?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.