Patient Service Specialist Visa Sponsorship Jobs in Illinois

Overview:

The purpose of the CNA – Mid-Shift Patient Experience & Safety Specialist role is to improve patient satisfaction—particularly responsiveness to patient needs—and decrease patient falls through proactive, purposeful rounding and consistent bedside presence during peak activity hours. This role supports a safe, calm, and responsive care environment by anticipating patient needs and promptly addressing comfort and safety concerns.

Schedule Requirements:

9am-9pm

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Purposeful Rounding & Proactive Care:
- Perform purposeful rounding at established intervals with focus on:
- Pain
- Positioning
- Personal needs (toileting)
- Possessions within reach (call light, phone, water)
- Anticipate patient needs to reduce call light usage and improve responsiveness.
- Provide timely comfort measures such as repositioning assistance, hydration, and environmental adjustments.
- Observe patients closely and promptly report changes in condition or behavior to the RN.

Fall Prevention & Safety:
- Monitor patients identified as fall risk and ensure safety interventions are in place.
- Maintain a safe, clutter-free patient environment.
- Ensure call lights, personal items, and safety equipment are within reach.
- Reinforce use of call light and safety precautions with patients and families.
- Escalate safety concerns immediately to nursing staff.

Patient Experience & Daily Care:
- Assist with activities of daily living (ADLs) such as toileting, hygiene, grooming, feeding, and comfort care as appropriate.
- Provide respectful, patient-centered care that supports dignity and privacy.
- Respond promptly to patient requests and communicate delays or concerns appropriately.
- Accurately document care and observations per organizational standards.

Team Collaboration:
- Partner with RNs and the interdisciplinary team to support patient care goals.
- Communicate patient needs, concerns, and observations clearly and in a timely manner.
- Participate in unit huddles, safety rounds, and handoffs as assigned.
- Serve as a visible, approachable caregiver during high-volume mid-shift hours.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

OUR COMMITMENT TO YOU:

Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so your journey at and away from work is remarkable. Our Total Rewards package includes:

COMPENSATION:

- Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift differential, on-call
- Opportunity for annual increases based on performance

BENEFITS - .5 to 1.0 FTE:

- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program

BENEFITS - .001 to .49 FTE:

- Paid Leave Hours accrued as you work

Responsibilities:

Required Education/Licensure:
- Current Certified Nursing Assistant (CNA) certification.
- Basic Life Support (BLS) certification.

Required Experience:
- Ability to perform required physical tasks related to patient care.
- Strong communication, observation, and interpersonal skills.

Preferred Experience:
- Experience in acute care or inpatient settings.
- Familiarity with purposeful rounding, fall prevention, or patient experience initiatives.

Key Performance Indicators:
- Improved patient satisfaction scores related to responsiveness.
- Decreased patient falls during mid-shift hours.
- Consistent compliance with purposeful rounding expectations.
- Positive feedback from patients, families, and care team members.

EMPLOYEE HEALTH REQUIREMENTS

Exposure/Sensory Requirements:

Exposure to:
- Chemicals: Refer to MSDS sheets
- Video Display Terminals: Average
- Blood and Body Fluids: Depends on patients’ diagnosis, exposure to urine, blood, stool, vomitus, AIDS, Herpes.
- TB or Airborne Pathogens: High risk-sputum, secretions, coughing. Likelihood of exposure can be reduced with universal precautions.

Sensory requirements (speech, vision, smell, hearing, touch):
- Speech: Required to communicate with patient/families/staff/doctors, coworkers, ancillary personnel and other department heads. Ability to ask for help.
- Vision: Required to observe patients; reading equipment and dials.
- Smell: Helpful to note presence of incontinence, vomitus, blood; electrical/fire safety.
- Hearing: Necessary to hear alarms, yells for help and to hear patient verbalizations.
- Touch: Contact with patients, need to distinguish between hot and cold.

Activity/Lifting Requirements:

Shift: Mid Shift (Midday)

Percentage of time during the normal workday the employee is required to:
- Sit: 10%
- Twist: 5%
- Stand: 45%
- Crawl: 0%
- Walk: 25%
- Kneel: 0%
- Lift: 6%
- Drive: 0%
- Squat: 2%
- Climb: 1%
- Bend: 5%
- Reach above shoulders: 1%

The weight required to be lifted each normal workday according to the continuum described below:
- Up to 10 lbs: Frequently
- Up to 20 lbs: Frequently
- Up to 35 lbs: Frequently
- Up to 60 lbs: Occasionally
- Up to 75 lbs: Not Required
- Up to 100 lbs: Not Required
- Over 100lbs: Not Required

Describe and explain the lifting and carrying requirements:
- Lifting of patients off their beds that are unable to move independently is done with assistive lifting equipment.
- Horizontal movement of patients to and from carts/beds who are unable to move independently is done with assistive lifting equipment.
- Lifting equipment - carry 25'- 150' waist high (IV bags, patient trays).
- Carry charts 25'- 150' waist high. Filled laundry bags are filled half full so as not to weigh over 35 lbs.
- Carry fire extinguishers down 1/2 flight of stairs or up 3-4 flights of stairs and several yards in an emergency.

Maximum consecutive time (minutes) during the normal workday for each activity:
- Sit: 30
- Twist: 15
- Stand: 60
- Crawl: 0
- Walk: 15
- Kneel: 0
- Lift: 5
- Drive: 0
- Squat: 5
- Climb: 1
- Bend: 15
- Reach above shoulders: 5

Repetitive use of hands (Frequency indicated):
- Simple grasp 15 lbs.
- Pushing & pulling - 50-200 lbs: Occasionally
- Fine Manipulation: taking temperature with probe. Opening juice and milk containers. Opening silverware, soap packages. Handling CS tags. Using writing instruments.

Repetitive use of foot or feet in operating machine control:
- Bed lock and cardiac chair - at least 50lbs of pressure. Hydraulic tub lift - at least 50lbs of pressure.

ENVIRONMENTAL FACTORS AND SPECIAL HAZARDS:

Environmental Factors (Time Spent):
- Inside hours: up to 12
- Outside hours: 0
- Temperature: Normal Range
- Lighting: Average
- Noise levels: Average
- Humidity: Normal Range
- Atmosphere: Odors

Special Hazards:
- Chemical - drugs/work with patients receiving chemotherapy
- Explosive - oxygen
- Radiation - cesium implants and radioactive iodine therapy direct radiation for radiology equipment
- Mechanical - use of Hoover lift bed scales, motorized wheelchairs, bathtub lift chair.

Protective Clothing Required: Gowns, gloves, goggles, masks, HEPA masks for TB.

PAY RANGE:
USD $18.83 - USD $23.00 /Hr