Patient Service Specialist Visa Sponsorship Jobs in Illinois

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Job Description

The schedule for this position is a flexible rotating five 8-hour shifts to cover the clinic hours of M-F 7a - 5p, no weekends or holidays. This position primarily does a lot of documentation, chart prep, ensuring lab orders are placed, vitals and communication with our critically ill patients coming to the Cancer Center for treatments. There is a $2,000 sign-on bonus available for this position for external candidates and candidates who have not worked at NM in over 1 year.

The Medical Assistant reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Medical Assistant is a member of the health care team primarily responsible for providing support to physicians, nurses, and other licensed medical staff by facilitating efficient patient flow, assisting with various patient care activities, and performing related administrative functions. The Medical Assistant is responsible for ensuring efficient patient flow through the clinic; maintaining neat, clean and safe patient care areas; promoting patient satisfaction by interacting with patients in a professional, friendly manner; safeguarding patient confidentiality.

Responsibilities:

• Assures efficient patient flow through the site:
• Escorts patient to exam room, identifies patient with 2 identifiers and prepares patient for examination.
• Obtains accurate vital signs, per organization standards.
• Documents reason for visit and updates/confirms, allergies, smoking history and pharmacy information.
• Promptly informs the provider and registered nurse of any significant change in vital signs or acute symptoms.
• Anticipates/sets up equipment or supplies needed for visit.
• Cleans and prepares exam room for next patient.

• Responds to needs to expedite visits and maintain flow of patients and prioritize tasks accordingly.

• Assists practitioner with medical and surgical procedures in accordance with established protocols such as:

• Electrocardiogram (ECG), venipuncture, immunizations, setting up procedure trays, specimen collection and/or Clinical Laboratory Improvement Amendments (CLIA) waived testing as directed by Provider.

• Provides high quality care by:

• Prepares and stocks all exam rooms in treatment area by following established protocols for disinfecting and sterilizing equipment and instruments.
• Participates in environmental safety rounds.
• Maintains vaccine/medication inventory.
• Monitors and maintains equipment and instruments according to clinic guidelines.
• Assists in ordering supplies and correctly disposes of all expired items.

• Adheres to office opening and closing procedures.

• Functions as an integral part of the patient care team and promotes patient satisfaction by interacting with patients in a professional, friendly manner:

• Accepts and performs delegated responsibilities in a positive manner.
• Offers assistance to others.
• Attends and participates in staff meetings.

• Communicates appropriately and effectively with patients and patient care team (in the office and on the phone).

• Performs delegated procedures common to the specialty area in a safe, effective, and efficient manner (see specialty practice addendum).

• Performs all other duties as assigned by the Supervisor or Manager.

Qualifications

Required:

• Candidate must have written proof of meeting candidate eligibility requirements for writing one of the five eligible certification exams (AAMA, AMT, NCCT, NHA, NRCMA).
• Accepted documentation:
• New MA Graduates within 6 months from date of graduation from an MA Program must submit: a letter from the school or a letter from the certifying body.
• Non-Certified MAs or new graduates past 6 months from date of graduation from an MA program must submit: a letter from the certifying body.
• Within first six months of employment, will complete one of the following certifications after up to two test attempts:
• Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA).
• Registered Medical Assistant (RMA) through American Medical Technologists (AMT) or.
• National Certified Medical Assistant (NCMA) through the National Center for Competency Testing (NCCT).
• Certified Clinical Medical Assistant (CCMA) through the National Healthcareer Association (NHA).
• Nationally Registered Certified Medical Assistant (NRCMA) through the National Association for Health Professionals (NAHP).

All Candidates/Incumbents:

• High school diploma or GED.
• American Heart Association accredited Basic Life Support (BLS/CPR) certification.
• Signed acknowledgement during onboarding that certification must be attained within 6 months, as a condition of employment.
• Strong computer skills.

Preferred:

• Completion of accredited Medical Assistant training program and MA certification is preferred.
• One to two years of ambulatory care experience.
• Experience with EPIC or other electronic medical records.

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position):

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.