Patient Service Specialist Visa Sponsorship Jobs in Massachusetts
Massachusetts is one of the strongest states for patient service specialist roles, with major health systems like Mass General Brigham, Beth Israel Deaconess, and UMass Memorial actively hiring in Boston, Worcester, and Springfield. The state's dense concentration of academic medical centers and community health networks creates consistent demand for patient-facing administrative staff.
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JOB SUMMARY
Reporting to the Patient Care and Operations Manager, the Patient Service Specialist performs an array of administrative duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties will include reception, registration, and scheduling of patients; answering a high volume of phone calls; working with clinical providers regarding patient requests, concerns, and services in person and/or by means of an electronic messaging system; data entry; and other health center-related correspondence.
This is a 40-hour-a-week position that includes one late night a week.
MINIMUM QUALIFICATIONS
- Professional, diplomatic, reliable, personable, and consistent customer service skills.
- Proficiency in using Windows-based personal computer workstations, sufficient to demonstrate proficiency in several computer-based applications after training. This includes EClinical Works (ECW), Five9, and other software.
- Ability to process phone and in-person inquiries in a fast-paced environment.
- Ability to provide clear, consistent, and accurate detailed information regarding University Health and Counseling Services.
- Must work exceptionally well with students identifying as BIPOC (Black, Indigenous, and People of Color), LGBTQ students, international students, and other under-represented students and communities on campus. Knowledge and skills required for this position are often obtained with at least two years of related office experience, preferably in a university/college health center or an applicable customer service setting and a high school diploma or GED.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
- Reception, registration, and scheduling of patients both in-person and over the telephone.
- Data entry: Review student immunization records, verify compliance, and enter information into the electronic medical record. Review and respond to correspondence. Interview patients to complete documents, case histories, and forms such as intake and insurance forms. Compiles and records medical charts, reports, and correspondence using a computer and various software programs. Transmits correspondence and medical records by mail, email, or fax.
- Communicate with clinical providers regarding patient requests, concerns, and services in person and/or by means of an electronic messaging system.
- Correspondence: Manage and respond to questions/requests received via email, process requests for release of medical records, etc.
Position Type
Student Services
Additional Information
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Compensation Grade/Pay Type:
106H
Expected Hiring Range:
$23.37 - $32.14
With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.
About the Opportunity
JOB SUMMARY
Reporting to the Patient Care and Operations Manager, the Patient Service Specialist performs an array of administrative duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties will include reception, registration, and scheduling of patients; answering a high volume of phone calls; working with clinical providers regarding patient requests, concerns, and services in person and/or by means of an electronic messaging system; data entry; and other health center-related correspondence.
This is a 40-hour-a-week position that includes one late night a week.
MINIMUM QUALIFICATIONS
- Professional, diplomatic, reliable, personable, and consistent customer service skills.
- Proficiency in using Windows-based personal computer workstations, sufficient to demonstrate proficiency in several computer-based applications after training. This includes EClinical Works (ECW), Five9, and other software.
- Ability to process phone and in-person inquiries in a fast-paced environment.
- Ability to provide clear, consistent, and accurate detailed information regarding University Health and Counseling Services.
- Must work exceptionally well with students identifying as BIPOC (Black, Indigenous, and People of Color), LGBTQ students, international students, and other under-represented students and communities on campus. Knowledge and skills required for this position are often obtained with at least two years of related office experience, preferably in a university/college health center or an applicable customer service setting and a high school diploma or GED.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
- Reception, registration, and scheduling of patients both in-person and over the telephone.
- Data entry: Review student immunization records, verify compliance, and enter information into the electronic medical record. Review and respond to correspondence. Interview patients to complete documents, case histories, and forms such as intake and insurance forms. Compiles and records medical charts, reports, and correspondence using a computer and various software programs. Transmits correspondence and medical records by mail, email, or fax.
- Communicate with clinical providers regarding patient requests, concerns, and services in person and/or by means of an electronic messaging system.
- Correspondence: Manage and respond to questions/requests received via email, process requests for release of medical records, etc.
Position Type
Student Services
Additional Information
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Compensation Grade/Pay Type:
106H
Expected Hiring Range:
$23.37 - $32.14
With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.
Patient Service Specialist Job Roles in Massachusetts
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Search Patient Service Specialist Jobs in MassachusettsPatient Service Specialist Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for patient service specialists in Massachusetts?
Mass General Brigham, Beth Israel Lahey Health, Dana-Farber Cancer Institute, and Boston Children's Hospital are among the larger Massachusetts health systems with established visa sponsorship infrastructure. Community health centers affiliated with academic medical networks also sponsor for patient service roles, though sponsorship decisions vary by facility, budget cycle, and the specific position being filled.
Which visa types are most common for patient service specialist roles in Massachusetts?
The H-1B visa is the most common visa category for patient service specialists, provided the role meets the specialty occupation standard, which typically requires a relevant bachelor's degree in healthcare administration, public health, or a related field. Some positions may qualify under TN visa status for Canadian and Mexican nationals. Employers in Massachusetts also occasionally support green card sponsorship for long-term hires through EB-3 pathways.
Which cities in Massachusetts have the most patient service specialist sponsorship jobs?
Boston is by far the leading city, anchored by its dense cluster of teaching hospitals, research institutions, and specialty clinics. Worcester is the second-largest hub, home to UMass Memorial Medical Center and Saint Vincent Hospital. Springfield, in western Massachusetts, has a growing healthcare sector through Baystate Health. Smaller cities like Lowell and Brockton also have community health center employers that hire for patient service roles.
How to find patient service specialist visa sponsorship jobs in Massachusetts?
Migrate Mate is the most direct way to find patient service specialist visa sponsorship jobs in Massachusetts. The platform filters job listings specifically by visa sponsorship eligibility, so you can browse roles at Massachusetts health systems without sorting through positions that won't support international candidates. Filtering by location and role type on Migrate Mate surfaces opportunities at major Boston-area medical centers as well as regional hospitals across the state.
Are there any Massachusetts-specific factors that affect patient service specialist visa sponsorship?
Massachusetts has one of the highest concentrations of academic medical centers in the country, which tends to support more active sponsorship infrastructure than in states with fewer large hospital networks. Employers must pay the prevailing wage for the role and location under H-1B requirements, and the Boston metro area's wage standards are among the higher thresholds in the Northeast. International applicants who completed healthcare-related programs at Massachusetts universities, including UMass or Northeastern, sometimes have existing relationships with local health system recruiters.
What is the prevailing wage for sponsored patient service specialist jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.