Operations Visa Sponsorship Jobs in Maine
Operations visa sponsorship jobs in Maine are concentrated in Portland, Bangor, and Augusta, with employers like Idexx Laboratories, Hannaford Supermarkets, and MaineHealth driving demand. Roles in supply chain, logistics coordination, and facilities management appear most frequently. Maine's manufacturing base and healthcare sector create steady openings for internationally qualified operations professionals seeking sponsorship.
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Get Access To All JobsSupport Services Operations Lead
Position Type
Professional Staff
Employment Status
Full Time
Months
12
Campus
Biddeford, ME
Description
The University is seeking a Support Services Operations Lead to oversee the day-to-day performance of help desk and device support services for the Biddeford, Maine campus. This operational leadership position is responsible for ensuring that support requests are effectively received, prioritized, assigned, escalated, and resolved while maintaining service quality, appropriate coverage, and consistent support practices. The role provides functional direction to technical staff and student employees but does not have formal supervisory authority.
Reporting to the Director of Support Services, the Operations Lead works closely with technical teams and campus partners to maintain responsive, reliable, and customer-focused technology support. The position also collaborates with a counterpart serving the Portland, Maine campus and provides operational backup to the Director during absences, service disruptions, and periods of high demand.
About The University of New England
UNE is Maine's largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state's top provider of health professionals and home to Maine's only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.
Benefits Overview
Multiple health and dental plan options, plus vision coverage.
Up to 8% retirement plan match.
* Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.
Educational benefits:
UNE tuition waiver for employees, spouses, and domestic partners.
UNE tuition waiver for dependents of employees with 1 year of full-time service.
* 50% tuition reduction if less than 1 year of full-time service.
For more information about our outstanding benefits, please visit: UNE Benefits Overview
Responsibilities
Lead daily help desk and device support operations, including request intake, queue management, triage, assignment, prioritization, escalation, and timely closure
Monitor support volume and coordinate staff coverage across ticket, email, phone, chat, walk-up, desk side, classroom, and conference room services.
Maintain ticket quality, service standards, support documentation, and effective customer communication.
Coordinate technology support readiness for semester transitions, orientations, examinations, commencements, conferences, and departmental events.
Oversee support for laptops, desktops, classrooms, teaching stations, computer labs, public computing areas, peripherals, printing, approved software, and loaner equipment.
Coordinate shared-computing maintenance, device refresh activities, software validation, and equipment readiness in partnership with campus stakeholders and technology teams.
Monitor operational performance using service metrics such as response time, resolution time, backlog age, first-contact resolution, reopened requests, and customer satisfaction.
Develop dashboards and reports, analyze support trends, and recommend evidence-based improvements to processes, staffing, self-service resources, and automation.
Develop and maintain standard operating procedures, knowledge articles, customer-facing resources, request forms, and service-management workflows.
Identify opportunities to streamline support processes through tools such as Power Automate, Power Apps, and scripting.
Coordinate operational escalations, major incident support, customer communications, service continuity, and time-sensitive support needs.
Provide daily work direction, onboarding, coaching, quality review, and knowledge sharing for technical staff and student employees.
Provide input to the Director regarding staff development, training, and recognition while formal personnel decisions remain with the Director.
Coordinate support for the Tangier campus across time zones, including remote support, operational handoffs, equipment logistics, vendor coordination, and service continuity.
* Partner with departments and technology teams to prepare for deployments, migrations, technology changes, and service improvements.
Qualifications
Bachelor's degree in information technology, business, management, or a related field and at least four years of related information technology support experience, including at least one year in a lead, coordinator, senior technician, or comparable role involving workflow, scheduling, or service performance or a combination of education and experience from which comparable knowledge and skills are acquired.
Experience operating a service desk or technology support function, including queue management, triage, escalation, and service-level accountability.
Experience supporting individually assigned devices and shared-computing environments such as classrooms, computer labs, or public computing areas.
Proficiency with a service-management or ticketing platform, including reporting, dashboards, request catalogs, or workflow configuration.
Demonstrated ability to interpret operational data and translate findings into process or staffing recommendations.
Working knowledge of Windows, macOS, and Microsoft 365 in an enterprise support environment.
Experience coordinating the work of others through onboarding, task assignment, coaching, or similar responsibilities.
Strong written, verbal, organizational, and customer-service skills, including the ability to communicate effectively with technical employees, executives, and individuals experiencing service disruptions.
Ability to manage competing priorities and deadlines while maintaining professionalism, discretion, and confidentiality.
Ability to work occasional evenings, weekends, and after-hours periods and travel between campus locations as needed.
Valid driver's license and ability to lift and carry up to 40 pounds.
Preferred Qualifications
ITIL Foundation certification or equivalent service-management training.
Experience in higher education or a multi-campus technology environment.
Experience coordinating remote or international support across time zones.
Working proficiency in French or Arabic.
Experience with ServiceNow, TeamDynamix, Jira Service Management, or a comparable platform.
Experience with Power Automate, Power Apps, PowerShell, knowledge management, workforce scheduling, or capacity planning.
Experience supporting classroom, clinical, or laboratory technology.
Familiarity with accessibility, FERPA, and HIPAA considerations in end-user technology support.
EEO Statement Summary
Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.
COVID Vaccination Statement (PLEASE NOTE)
Posting Number
2022PS0985P
Close Date
Open Until Filled
To apply, visit https://une.peopleadmin.com/postings/26707
Support Services Operations Lead
Position Type
Professional Staff
Employment Status
Full Time
Months
12
Campus
Biddeford, ME
Description
The University is seeking a Support Services Operations Lead to oversee the day-to-day performance of help desk and device support services for the Biddeford, Maine campus. This operational leadership position is responsible for ensuring that support requests are effectively received, prioritized, assigned, escalated, and resolved while maintaining service quality, appropriate coverage, and consistent support practices. The role provides functional direction to technical staff and student employees but does not have formal supervisory authority.
Reporting to the Director of Support Services, the Operations Lead works closely with technical teams and campus partners to maintain responsive, reliable, and customer-focused technology support. The position also collaborates with a counterpart serving the Portland, Maine campus and provides operational backup to the Director during absences, service disruptions, and periods of high demand.
About The University of New England
UNE is Maine's largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state's top provider of health professionals and home to Maine's only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.
Benefits Overview
Multiple health and dental plan options, plus vision coverage.
Up to 8% retirement plan match.
* Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.
Educational benefits:
UNE tuition waiver for employees, spouses, and domestic partners.
UNE tuition waiver for dependents of employees with 1 year of full-time service.
* 50% tuition reduction if less than 1 year of full-time service.
For more information about our outstanding benefits, please visit: UNE Benefits Overview
Responsibilities
Lead daily help desk and device support operations, including request intake, queue management, triage, assignment, prioritization, escalation, and timely closure
Monitor support volume and coordinate staff coverage across ticket, email, phone, chat, walk-up, desk side, classroom, and conference room services.
Maintain ticket quality, service standards, support documentation, and effective customer communication.
Coordinate technology support readiness for semester transitions, orientations, examinations, commencements, conferences, and departmental events.
Oversee support for laptops, desktops, classrooms, teaching stations, computer labs, public computing areas, peripherals, printing, approved software, and loaner equipment.
Coordinate shared-computing maintenance, device refresh activities, software validation, and equipment readiness in partnership with campus stakeholders and technology teams.
Monitor operational performance using service metrics such as response time, resolution time, backlog age, first-contact resolution, reopened requests, and customer satisfaction.
Develop dashboards and reports, analyze support trends, and recommend evidence-based improvements to processes, staffing, self-service resources, and automation.
Develop and maintain standard operating procedures, knowledge articles, customer-facing resources, request forms, and service-management workflows.
Identify opportunities to streamline support processes through tools such as Power Automate, Power Apps, and scripting.
Coordinate operational escalations, major incident support, customer communications, service continuity, and time-sensitive support needs.
Provide daily work direction, onboarding, coaching, quality review, and knowledge sharing for technical staff and student employees.
Provide input to the Director regarding staff development, training, and recognition while formal personnel decisions remain with the Director.
Coordinate support for the Tangier campus across time zones, including remote support, operational handoffs, equipment logistics, vendor coordination, and service continuity.
* Partner with departments and technology teams to prepare for deployments, migrations, technology changes, and service improvements.
Qualifications
Bachelor's degree in information technology, business, management, or a related field and at least four years of related information technology support experience, including at least one year in a lead, coordinator, senior technician, or comparable role involving workflow, scheduling, or service performance or a combination of education and experience from which comparable knowledge and skills are acquired.
Experience operating a service desk or technology support function, including queue management, triage, escalation, and service-level accountability.
Experience supporting individually assigned devices and shared-computing environments such as classrooms, computer labs, or public computing areas.
Proficiency with a service-management or ticketing platform, including reporting, dashboards, request catalogs, or workflow configuration.
Demonstrated ability to interpret operational data and translate findings into process or staffing recommendations.
Working knowledge of Windows, macOS, and Microsoft 365 in an enterprise support environment.
Experience coordinating the work of others through onboarding, task assignment, coaching, or similar responsibilities.
Strong written, verbal, organizational, and customer-service skills, including the ability to communicate effectively with technical employees, executives, and individuals experiencing service disruptions.
Ability to manage competing priorities and deadlines while maintaining professionalism, discretion, and confidentiality.
Ability to work occasional evenings, weekends, and after-hours periods and travel between campus locations as needed.
Valid driver's license and ability to lift and carry up to 40 pounds.
Preferred Qualifications
ITIL Foundation certification or equivalent service-management training.
Experience in higher education or a multi-campus technology environment.
Experience coordinating remote or international support across time zones.
Working proficiency in French or Arabic.
Experience with ServiceNow, TeamDynamix, Jira Service Management, or a comparable platform.
Experience with Power Automate, Power Apps, PowerShell, knowledge management, workforce scheduling, or capacity planning.
Experience supporting classroom, clinical, or laboratory technology.
Familiarity with accessibility, FERPA, and HIPAA considerations in end-user technology support.
EEO Statement Summary
Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.
COVID Vaccination Statement (PLEASE NOTE)
Posting Number
2022PS0985P
Close Date
Open Until Filled
To apply, visit https://une.peopleadmin.com/postings/26707
Operations Job Roles in Maine
See all 59+ Operations Jobs in Maine
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Search Operations Jobs in MaineOperations Jobs in Maine: Frequently Asked Questions
Which companies sponsor visas for operations roles in Maine?
Idexx Laboratories in Westbrook is among the more active sponsors for operations and technical roles in Maine. MaineHealth and other regional hospital systems occasionally sponsor operations managers and supply chain coordinators. Hannaford Supermarkets and manufacturers like Sappi North America have also filed Labor Condition Applications for operations positions, though sponsorship availability varies by role and business need.
Which visa types are most common for operations roles in Maine?
The H-1B visa is the most common visa category for operations roles that require a bachelor's degree in a specific field, such as industrial engineering, supply chain management, or business operations. The TN visa is available to Canadian and Mexican nationals in qualifying occupations. Some senior operations roles may qualify for the O-1 visa if the candidate has demonstrated exceptional achievement in their field.
Which cities in Maine have the most operations sponsorship jobs?
Portland is Maine's primary hub for operations sponsorship activity, concentrating healthcare, logistics, and corporate operations employers. Bangor supports operations roles tied to healthcare systems and regional distribution. Augusta, as the state capital, has openings in government-adjacent operations and facilities management. Westbrook and Scarborough also generate openings through Idexx Laboratories and other mid-size employers with international hiring capacity.
How to find operations visa sponsorship jobs in Maine?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it easier to identify Maine-based operations roles where employers are open to sponsoring international candidates. You can search by job function and state to surface supply chain, logistics, and operations management positions without sorting through listings from employers who don't sponsor. Creating a profile also helps match your background to relevant openings in Maine.
Are there state-specific considerations for operations visa sponsorship in Maine?
Maine's operations hiring is closely tied to its healthcare, manufacturing, and food distribution sectors, so candidates with experience in those environments tend to align best with available roles. Prevailing wage requirements under the H-1B mean employers must pay the DOL-determined wage for the specific occupation and location, which reflects Maine's regional cost structure. The state's smaller labor market means fewer total openings than Boston or New York, but competition for qualified operations candidates can also be lower.
What is the prevailing wage for sponsored operations jobs in Maine?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.