Contract Administrator Visa Sponsorship Jobs in Massachusetts
Contract administrator jobs in Massachusetts are concentrated in the defense, biotech, and higher education sectors, with major employers like Raytheon Technologies, MIT, and Massachusetts General Hospital actively hiring. Boston, Cambridge, and Waltham are the primary hiring hubs. International candidates with contract management credentials find consistent sponsorship demand across these industries.
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Get Access To All JobsJob Summary & Scope
Work closely with the Sales Team, Sales Administration Team, and directly with customers to provide detailed hardware service contract (non-government) renewal management and administrative support, resulting in increased customer service, customer satisfaction, and excellent customer experiences.
Key Accountabilities
- Provide responsive customer service while administrating sales support.
- Be a problem solver. Provide recommendations and options to help solve problems.
- Establish collaborative and positive relationships with our internal team and customers by understanding their needs.
- Demonstrate knowledge of company’s products and services. (Training will be provided).
- Provide input to develop a system to manage new and existing maintenance contracts.
- Aid in documenting contracts and inclusion of entitlement information for quotes on renewals.
- Assist with communication to customers on serial number contract status.
- Assist with commercial outreach and notification for maintenance contract renewals.
- Monitor manufacturers’ web portals for renewals and new contract information.
- Assist in research and defining appropriate action for specific serial number (internal contract v OEM contract).
- Assist in administration estimate for contract renewals and assist in managing pricing currently in place.
- Review and reconcile contract vs. customer serial number inventory; determine outliers and investigate discrepancies.
- Assist in administration of Managed Services contracts (both internally and with partners).
- Collaborate with accounting team as needed to problem solve and provide required information required to properly account for unearned revenue on maintenance contracts.
- Stay informed on new products from sales and technical staff.
- Respond to Customer Inquiries:
- Repair status (provide tracking # and timeline for delivery).
- RMAs and repair requests.
- Requests for technical support and case number generation.
EDUCATION + EXPERIENCE + KEY TRAITS:
- Bachelor’s degree desired but sales/maintenance contract support experience in lieu of degree will be considered.
- Minimum of 3 years’ experience in a customer support environment is preferred.
- Proficient computer skills including Microsoft Office - Outlook, Word and most importantly, Excel.
- Experience in NetSuite, ERMA, OEM repair sites, distributor contract management sites, and WMS software applications preferred.
- High-level of communication skills - ability to communicate effectively via phone and email by utilizing active listening skills.
Typical Performance Targets
- SERVICE DELIVERY: Sustained, measured excellence in project & process delivery.
- COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement.
- INNOVATION: Step changed delivery in safety, quality, and/or cost.
Language Skills
- Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.
- Read and interpret documents, procedure manuals and various correspondence from both internal and external.
- Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.
Supervision
- Role does not involve supervision of direct reports.
DECISION MAKING + REASONING:
- Able to take accountability and responsibility for business target delivery and decision making.
About Peak Technologies
Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value. Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.
Job Summary & Scope
Work closely with the Sales Team, Sales Administration Team, and directly with customers to provide detailed hardware service contract (non-government) renewal management and administrative support, resulting in increased customer service, customer satisfaction, and excellent customer experiences.
Key Accountabilities
- Provide responsive customer service while administrating sales support.
- Be a problem solver. Provide recommendations and options to help solve problems.
- Establish collaborative and positive relationships with our internal team and customers by understanding their needs.
- Demonstrate knowledge of company’s products and services. (Training will be provided).
- Provide input to develop a system to manage new and existing maintenance contracts.
- Aid in documenting contracts and inclusion of entitlement information for quotes on renewals.
- Assist with communication to customers on serial number contract status.
- Assist with commercial outreach and notification for maintenance contract renewals.
- Monitor manufacturers’ web portals for renewals and new contract information.
- Assist in research and defining appropriate action for specific serial number (internal contract v OEM contract).
- Assist in administration estimate for contract renewals and assist in managing pricing currently in place.
- Review and reconcile contract vs. customer serial number inventory; determine outliers and investigate discrepancies.
- Assist in administration of Managed Services contracts (both internally and with partners).
- Collaborate with accounting team as needed to problem solve and provide required information required to properly account for unearned revenue on maintenance contracts.
- Stay informed on new products from sales and technical staff.
- Respond to Customer Inquiries:
- Repair status (provide tracking # and timeline for delivery).
- RMAs and repair requests.
- Requests for technical support and case number generation.
EDUCATION + EXPERIENCE + KEY TRAITS:
- Bachelor’s degree desired but sales/maintenance contract support experience in lieu of degree will be considered.
- Minimum of 3 years’ experience in a customer support environment is preferred.
- Proficient computer skills including Microsoft Office - Outlook, Word and most importantly, Excel.
- Experience in NetSuite, ERMA, OEM repair sites, distributor contract management sites, and WMS software applications preferred.
- High-level of communication skills - ability to communicate effectively via phone and email by utilizing active listening skills.
Typical Performance Targets
- SERVICE DELIVERY: Sustained, measured excellence in project & process delivery.
- COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement.
- INNOVATION: Step changed delivery in safety, quality, and/or cost.
Language Skills
- Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.
- Read and interpret documents, procedure manuals and various correspondence from both internal and external.
- Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.
Supervision
- Role does not involve supervision of direct reports.
DECISION MAKING + REASONING:
- Able to take accountability and responsibility for business target delivery and decision making.
About Peak Technologies
Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value. Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.
Contract Administrator Job Roles in Massachusetts
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Search Contract Administrator Jobs in MassachusettsContract Administrator Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for contract administrators in Massachusetts?
Defense contractors and life sciences firms lead sponsorship activity for contract administrators in Massachusetts. Raytheon Technologies, General Dynamics, Moderna, and Biogen have consistent hiring patterns for contract management roles requiring H-1B sponsorship. Major academic medical centers including Massachusetts General Hospital and Brigham and Women's Hospital also sponsor contract administrators, particularly for research administration and grant management positions.
Which visa types are most common for contract administrator roles in Massachusetts?
The H-1B is the most common visa for contract administrators in Massachusetts, as the role typically qualifies as a specialty occupation requiring a bachelor's degree in business, finance, or a related field. L-1B visas apply when a candidate transfers from a foreign affiliate of a Massachusetts employer. TN status is available for Canadian and Mexican nationals in qualifying business or management categories, depending on role scope.
Which cities in Massachusetts have the most contract administrator sponsorship jobs?
Boston and Cambridge account for the largest share of contract administrator sponsorship jobs in Massachusetts, driven by concentrations of biotech firms, defense contractors, and research universities. Waltham and Lexington host significant life sciences and defense industry employers. Worcester is a secondary market with healthcare and manufacturing employers. Most sponsored roles are accessible via commuter rail, making Greater Boston the practical hiring center.
How to find contract administrator visa sponsorship jobs in Massachusetts?
Migrate Mate filters job listings specifically for visa sponsorship, making it easier to identify contract administrator roles in Massachusetts where employers have demonstrated sponsorship willingness. Rather than sorting through general postings, you can focus on companies in defense, biotech, and higher education that regularly file H-1B petitions for contract management positions across Boston, Cambridge, and the Route 128 corridor.
Are there any state-specific considerations for contract administrators pursuing sponsorship in Massachusetts?
Massachusetts has a high cost of living that directly affects prevailing wage determinations for H-1B petitions, meaning employers must meet Department of Labor wage requirements reflective of the Boston metro market. The state's strong defense and biotech sectors mean many contract administrator roles involve federal contracting or regulated research environments, which can add clearance or compliance requirements that influence which candidates employers choose to sponsor.
What is the prevailing wage for sponsored contract administrator jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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