Patient Services Manager Visa Sponsorship Jobs in Massachusetts
Massachusetts is a major hub for patient services manager roles, with large health systems like Mass General Brigham, Dana-Farber Cancer Institute, and Beth Israel Deaconess Medical Center consistently hiring in Boston, Worcester, and Springfield. International candidates with healthcare administration backgrounds will find active sponsorship activity concentrated in the Greater Boston area and affiliated academic medical centers.
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Get Access To All JobsJob title: Associate Director, Patient Support Services - CRM Business Lead
Location: Cambridge, MA
About the Job:
The Associate Director, Patient Support Services – CRM Business Lead is part of the Platform Solutions Team responsible for the strategic direction and roadmap of our core platforms that support our patients and provider services offered through Patient Support Services (PSS). In this role, the Associate Director will be a Subject Matter Expert (SME) in the patient journey driving operational excellence, business value, and outcomes. They will own the strategic roadmap and the prioritization of capabilities and enhancements working cross-functionally with the PSS and Digital Teams.
The candidate must be solution-oriented, operationally savvy, creative, highly organized, flexible, and adept at managing multiple matrix teams, including external vendors. The position will report to the Sr. Director, Platform Solutions and is based in Cambridge, MA.
About Sanofi:
We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.
Main Responsibilities:
- Build and maintain the CRM roadmap for the PSS organization by assessing and prioritizing new capabilities/ enhancements that drive business value and outcomes.
- Actively engage with key stakeholders to understand priorities, gather requirements, and ensure solutions are effectively designed and meeting business needs.
- Develop and document best practices to support standardization and harmonization of business processes across PSS Programs.
- Participate in the design, build, and implementation of any/all related CRM initiatives including writing user stories, participating in grooming sessions, sprint planning, and executing UAT scripts.
- Support PSS data management strategy in the design, integration, and migration activities.
- Partner with the training teams to design and implement cohesive and structured training programs to support our business users.
- Identify, measure, and present the current/future impact of the CRM on current and future pipeline.
- Develop deep knowledge of the patient journey, platforms, and systems used to support our patients and providers.
- Perform market research and CRM benchmarking activities to ensure solutions align with Play to Win strategy.
- Work with our internal and/or external teams to support and or troubleshoot issues as needed.
About You:
Qualifications
- Bachelor’s degree.
- 5+ years of experience building CRM solutions or working within PSS or other bio-pharmaceutical or healthcare experience.
- Strong leadership and analytical skills, ability to deliver on project objectives on time and within budget.
- Experience with Salesforce Health Cloud and ecosystems with certification is a plus.
Preferences:
- Proven ability to lead and influence teams without direct authority.
- Highly self-directed; proactively and independently work issues and manage projects with minimal direction.
- Proven ability to communicate and present effectively to senior leaders, cross-functional and cross-organizational teams in a matrix environment.
Why Choose Us?
- Make your work count by supporting a company that brings life-changing treatments to millions — and is committed to doing right by patients, communities, and the planet.
- Drive Progress from within by helping simplify, scale, and modernize how a global biopharma business delivers smarter, faster, and more sustainably.
- Support teams across science, medicine, and operations by building better systems, shaping bold strategies, and enabling innovation at speed.
- Make an impact across borders and functions, collaborating with leaders to turn complex challenges into real-world solutions.
- Advance your career through stretch roles, cross-functional moves, and development opportunities designed to match your ambition.
- Thrive in inclusive, high-performing teams where every role matters and every voice helps shape what’s next.
Sanofi US Services and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.
Job title: Associate Director, Patient Support Services - CRM Business Lead
Location: Cambridge, MA
About the Job:
The Associate Director, Patient Support Services – CRM Business Lead is part of the Platform Solutions Team responsible for the strategic direction and roadmap of our core platforms that support our patients and provider services offered through Patient Support Services (PSS). In this role, the Associate Director will be a Subject Matter Expert (SME) in the patient journey driving operational excellence, business value, and outcomes. They will own the strategic roadmap and the prioritization of capabilities and enhancements working cross-functionally with the PSS and Digital Teams.
The candidate must be solution-oriented, operationally savvy, creative, highly organized, flexible, and adept at managing multiple matrix teams, including external vendors. The position will report to the Sr. Director, Platform Solutions and is based in Cambridge, MA.
About Sanofi:
We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.
Main Responsibilities:
- Build and maintain the CRM roadmap for the PSS organization by assessing and prioritizing new capabilities/ enhancements that drive business value and outcomes.
- Actively engage with key stakeholders to understand priorities, gather requirements, and ensure solutions are effectively designed and meeting business needs.
- Develop and document best practices to support standardization and harmonization of business processes across PSS Programs.
- Participate in the design, build, and implementation of any/all related CRM initiatives including writing user stories, participating in grooming sessions, sprint planning, and executing UAT scripts.
- Support PSS data management strategy in the design, integration, and migration activities.
- Partner with the training teams to design and implement cohesive and structured training programs to support our business users.
- Identify, measure, and present the current/future impact of the CRM on current and future pipeline.
- Develop deep knowledge of the patient journey, platforms, and systems used to support our patients and providers.
- Perform market research and CRM benchmarking activities to ensure solutions align with Play to Win strategy.
- Work with our internal and/or external teams to support and or troubleshoot issues as needed.
About You:
Qualifications
- Bachelor’s degree.
- 5+ years of experience building CRM solutions or working within PSS or other bio-pharmaceutical or healthcare experience.
- Strong leadership and analytical skills, ability to deliver on project objectives on time and within budget.
- Experience with Salesforce Health Cloud and ecosystems with certification is a plus.
Preferences:
- Proven ability to lead and influence teams without direct authority.
- Highly self-directed; proactively and independently work issues and manage projects with minimal direction.
- Proven ability to communicate and present effectively to senior leaders, cross-functional and cross-organizational teams in a matrix environment.
Why Choose Us?
- Make your work count by supporting a company that brings life-changing treatments to millions — and is committed to doing right by patients, communities, and the planet.
- Drive Progress from within by helping simplify, scale, and modernize how a global biopharma business delivers smarter, faster, and more sustainably.
- Support teams across science, medicine, and operations by building better systems, shaping bold strategies, and enabling innovation at speed.
- Make an impact across borders and functions, collaborating with leaders to turn complex challenges into real-world solutions.
- Advance your career through stretch roles, cross-functional moves, and development opportunities designed to match your ambition.
- Thrive in inclusive, high-performing teams where every role matters and every voice helps shape what’s next.
Sanofi US Services and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
GD-SG
LI-GZ
LI-Onsite
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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.
Patient Services Manager Job Roles in Massachusetts
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Search Patient Services Manager Jobs in MassachusettsPatient Services Manager Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for patient services managers in Massachusetts?
Mass General Brigham, Dana-Farber Cancer Institute, Beth Israel Deaconess Medical Center, and UMass Memorial Health are among the Massachusetts health systems with documented H-1B visa sponsorship histories for healthcare administration roles. Academic medical centers affiliated with Harvard, Tufts, and Boston University also sponsor international candidates for patient-facing management positions with some regularity.
Which visa types are most common for patient services manager roles in Massachusetts?
The H-1B is the most common visa category for patient services managers in Massachusetts, provided the role requires a bachelor's degree or higher in a specific field such as healthcare administration, public health, or nursing. Some candidates with Canadian or Mexican citizenship pursue TN visa status. Those with extraordinary achievement in healthcare leadership may explore the O-1A, though it requires substantial documented recognition.
Which cities in Massachusetts have the most patient services manager sponsorship jobs?
Boston accounts for the largest share of patient services manager sponsorship activity in Massachusetts, driven by its concentration of academic medical centers and specialty hospitals. Worcester is a secondary hub, anchored by UMass Memorial Medical Center and Saint Vincent Hospital. Springfield, Lowell, and Cambridge also see hiring for these roles, particularly within large regional health systems and community hospital networks.
How to find patient services manager visa sponsorship jobs in Massachusetts?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it practical to search for patient services manager roles in Massachusetts without sorting through positions that don't support international candidates. You can filter by state, role type, and sponsorship status to focus your search on health systems and hospitals in Boston, Worcester, and other Massachusetts cities actively hiring for this position.
What should international candidates know about patient services manager hiring in Massachusetts?
Massachusetts employers sponsoring H-1B workers for patient services manager roles must meet Department of Labor prevailing wage requirements for the specific location and job classification. Boston's high cost of living means prevailing wages in Suffolk County are set higher than in other parts of the state. Candidates should also note that roles requiring licensure, such as positions tied to clinical oversight, may face additional credentialing steps before sponsorship can proceed.
What is the prevailing wage for sponsored patient services manager jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.