Service Team Member Visa Sponsorship Jobs in Massachusetts
Service team member visa sponsorship jobs in Massachusetts are concentrated in the Boston metro area, with major employers like Whole Foods Market, Aramark, and Sodexo hiring across food service, hospitality, and facilities roles. Cities including Boston, Cambridge, Worcester, and Springfield offer openings tied to the state's large university, healthcare, and corporate dining sectors.
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Get Access To All JobsAPPLICATION PROCEDURE:
Please submit a cover letter and resume detailing your qualification. No phone calls or letters. Submit your resume, cover letter, and any additional materials to jobs@bostonhousing.org. Deadline: Thursday, September 24, 2026. Please be sure to identify the position you are applying for.
ABOUT THE JOB:
The Customer Service Representative shall serve as a front-line point of contact for clients seeking to communicate with the BHA and utilize its programs. All incoming inquiries will be tracked through BHA’s system to ensure the prompt and accurate delivery of customer service. The Customer Service Representative shall also support the operational needs of the agency, handling incoming and outgoing mail, appointment scheduling and uploading documents to the electronic filing system.
Duties & Responsibilities:
- Ensures that incoming mail is scanned and routed appropriately through the BHA’s electronic document system.
- Updates the electronic document filing system as necessary and assists in converting paper files and documents to electronic.
- Prepares regular mailings and letters on behalf of the Leased Housing and Admissions departments.
- Creates customer service tickets on behalf of clients seeking BHA services.
- Provides timely responses to assigned customer service inquiries and closes tickets.
- Assigns customer service issues appropriately to those inquiries that require caseworker or supervisor intervention.
- Answers the main telephone lines during BHA business hours and provides customer service.
- Greets clients as they come into the building and directs them to the appropriate department or provides the necessary information.
- Performs other related customer service duties as required.
MINIMUM QUALIFICATIONS & EXPERIENCE:
High school diploma or GED required. Three or more years of clerical experience and superior clerical skills, including typing, data entry and filing. Computer skills are required. Capacity to perform simple mathematical calculations, quickly and accurately. Good communication skills and ability to relate to persons of various races, ethnicities, and age groups. Fluency in a language other than English is highly desirable.
BHA BENEFITS:
BHA’s generous benefits package includes 14 paid holidays, 3 personal days, 3 weeks of vacation, 3 weeks of paid sick leave, MBTA discount, participation in the City’s pension plan, and healthcare through the Commonwealth, and much more.
About us:
Boston Housing Authority (BHA) fosters sustainable communities by providing quality affordable housing, bringing stability, opportunity, and peace of mind to thousands of low and moderate-income families across Greater Boston and the City of Boston as a whole. As the largest provider of affordable housing in Boston, one of the most expensive cities in the country, BHA understands housing as a crucial platform for individual, household, and community stability. Through our public housing communities and rental assistance programs, BHA provides housing assistance and services to more than 62,000 low and moderate-income households, including families with children, older adults, and individuals with disabilities. As a housing authority, we recognize the historical role that residential segregation has played in the City of Boston. In all aspects of our operations, internally and externally, BHA is committed to breaking down the barriers to justice in housing and related fields that disproportionately impact the communities we serve.
EQUAL OPPORTUNITY:
BHA is a proud to be an Equal Opportunity Employer, and qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, physical or mental disability, genetic information, sexual orientation, gender identity, gender expression, marital status, and military and veteran status, or any other basis protected by local, state or federal law. To the greatest extent possible, it is the policy of BHA to give preference in employment to BHA public housing and leased housing residents, and to low-income persons.
APPLICATION PROCEDURE:
Please submit a cover letter and resume detailing your qualification. No phone calls or letters. Submit your resume, cover letter, and any additional materials to jobs@bostonhousing.org. Deadline: Thursday, September 24, 2026. Please be sure to identify the position you are applying for.
ABOUT THE JOB:
The Customer Service Representative shall serve as a front-line point of contact for clients seeking to communicate with the BHA and utilize its programs. All incoming inquiries will be tracked through BHA’s system to ensure the prompt and accurate delivery of customer service. The Customer Service Representative shall also support the operational needs of the agency, handling incoming and outgoing mail, appointment scheduling and uploading documents to the electronic filing system.
Duties & Responsibilities:
- Ensures that incoming mail is scanned and routed appropriately through the BHA’s electronic document system.
- Updates the electronic document filing system as necessary and assists in converting paper files and documents to electronic.
- Prepares regular mailings and letters on behalf of the Leased Housing and Admissions departments.
- Creates customer service tickets on behalf of clients seeking BHA services.
- Provides timely responses to assigned customer service inquiries and closes tickets.
- Assigns customer service issues appropriately to those inquiries that require caseworker or supervisor intervention.
- Answers the main telephone lines during BHA business hours and provides customer service.
- Greets clients as they come into the building and directs them to the appropriate department or provides the necessary information.
- Performs other related customer service duties as required.
MINIMUM QUALIFICATIONS & EXPERIENCE:
High school diploma or GED required. Three or more years of clerical experience and superior clerical skills, including typing, data entry and filing. Computer skills are required. Capacity to perform simple mathematical calculations, quickly and accurately. Good communication skills and ability to relate to persons of various races, ethnicities, and age groups. Fluency in a language other than English is highly desirable.
BHA BENEFITS:
BHA’s generous benefits package includes 14 paid holidays, 3 personal days, 3 weeks of vacation, 3 weeks of paid sick leave, MBTA discount, participation in the City’s pension plan, and healthcare through the Commonwealth, and much more.
About us:
Boston Housing Authority (BHA) fosters sustainable communities by providing quality affordable housing, bringing stability, opportunity, and peace of mind to thousands of low and moderate-income families across Greater Boston and the City of Boston as a whole. As the largest provider of affordable housing in Boston, one of the most expensive cities in the country, BHA understands housing as a crucial platform for individual, household, and community stability. Through our public housing communities and rental assistance programs, BHA provides housing assistance and services to more than 62,000 low and moderate-income households, including families with children, older adults, and individuals with disabilities. As a housing authority, we recognize the historical role that residential segregation has played in the City of Boston. In all aspects of our operations, internally and externally, BHA is committed to breaking down the barriers to justice in housing and related fields that disproportionately impact the communities we serve.
EQUAL OPPORTUNITY:
BHA is a proud to be an Equal Opportunity Employer, and qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, physical or mental disability, genetic information, sexual orientation, gender identity, gender expression, marital status, and military and veteran status, or any other basis protected by local, state or federal law. To the greatest extent possible, it is the policy of BHA to give preference in employment to BHA public housing and leased housing residents, and to low-income persons.
Service Team Member Job Roles in Massachusetts
See all 137+ Service Team Member Jobs in Massachusetts
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Search Service Team Member Jobs in MassachusettsService Team Member Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for service team members in Massachusetts?
Larger employers with consistent hiring volume are the most common sponsors for service team member roles in Massachusetts. Companies like Aramark, Sodexo, and Compass Group operate across hospital campuses, university dining halls, and corporate facilities throughout the state. National hotel brands and contract food service operators in the Boston metro area also have established HR infrastructure that supports work visa sponsorship processes.
Which visa types are most common for service team member roles in Massachusetts?
H-2B visas are the most frequently used category for seasonal or temporary service team member positions, covering roles in hospitality, food service, and facilities support. For ongoing full-time roles with larger institutional employers, H-1B visa sponsorship is less common given the educational requirements, but EB-3 immigrant visa sponsorship through PERM labor certification is a pathway some larger employers pursue for long-term workers in this category.
Which cities in Massachusetts have the most service team member sponsorship jobs?
Boston has the highest concentration of service team member sponsorship opportunities, driven by its dense cluster of hospitals, universities, convention facilities, and corporate office campuses. Cambridge sees demand from university and biotech dining operations. Worcester and Springfield have smaller but active markets tied to regional healthcare systems and hospitality employers. Coastal resort areas like Cape Cod also see seasonal H-2B hiring from hospitality operators.
How to find service team member visa sponsorship jobs in Massachusetts?
Migrate Mate filters job listings specifically for roles that include visa sponsorship, making it straightforward to search service team member positions in Massachusetts without sorting through listings from employers who don't sponsor. You can filter by state and role type to surface openings from institutional food service operators, hotel groups, and facilities companies actively hiring internationally in the Massachusetts market.
Are there any Massachusetts-specific considerations for service team members seeking visa sponsorship?
Massachusetts has a higher cost of living than most U.S. states, and the state enforces its own wage standards that can exceed federal prevailing wage requirements, which affects what sponsoring employers must document in labor certification filings. The state's large international student population at institutions like MIT, Harvard, and UMass also creates a competitive applicant pool, so service team member candidates with documented experience in high-volume or institutional settings tend to stand out to sponsors.
What is the prevailing wage for sponsored service team member jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.