Patient Service Specialist Visa Sponsorship Jobs in Michigan
Michigan's major health systems, including Henry Ford Health, Beaumont Health, and Michigan Medicine, regularly hire patient service specialists across Detroit, Ann Arbor, and Grand Rapids. These front-desk and patient-facing roles support high-volume clinical operations throughout the state, making Michigan a steady market for internationally trained candidates pursuing visa sponsorship in healthcare administration.
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Get Access To All JobsAre you ready to make a difference in patient lives from the comfort or your own home? In this position you will be providing exceptional customer service to assist patients with their medical bills via phone. We pride ourselves on one call resolution and provide career growth to those who want to excel.
The hours are as follows with NO weekends required:
- 930am-6pm Monday through Thursday
- 830am-5pm Fridays
- Training is 6 weeks with hours from 8am-430pm Monday-Friday
The position also offers Health Insurance and paid time off.
GENERAL SUMMARY:
Responds to patient inquiries regarding healthcare accounts receivables across a multi-facility integrated healthcare delivery system, which includes all hospital and professional billing associated with Henry Ford Health inpatient hospitals, outpatient clinics, laboratory, radiology and employed physicians. Communicates effectively with patients, colleagues, providers, system operational staff, supervisors, and managers. Works independently for maximum efficiency in a high-volume billing Call Center.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
-
Handles in-coming telephone activity including answering phones promptly according to system Quality standards, documenting all interactions thoroughly, accurately, and legibly, and takes accountability for inquiries.
-
Ensures timely responses to service center inquiries via phone, fax, email, or mail to assist the customer in understanding their patient responsibility. Strives for first contact resolution in a timely and efficient manner.
-
Ensures timely responses to pre-collection and bad debt collection agency inquiries.
-
Researches and educates patients on outstanding bills and their status, which includes but is not limited to accounts not included in a payment arrangement, recognizing inaccurate information, partnering with legal to review bankruptcies, assisting with Coordination of Benefits, third party liability claims, etc.
-
Initiates and resolves account receivable errors with the hospital and professional billing or coding teams, which includes but is not limited to autopay updates, newborn/patient registration, and adding or removing balances to/from external collection agencies, coding errors, claim filing errors, etc.
-
Effectively discusses the patients’ options for resolving outstanding balances including approved discounts and recognizing their eligibility for financial assistance. Connects patients to the Financial Counseling team for charity screening.
-
Ensures accurate and compliant processing and posting of all system payment types to patient hospital and professional claim balances.
-
Assists patients with setting up and navigating the online MyChart system.
-
Obtains, verifies through internal and external resources, adds insurance, and confirms payer filing order.
-
Analyzes and processes refunds as a result of overpayment.
-
Meets system standard quality and productivity expectations.
-
Identifies and escalates potential billing error trends to leadership.
-
Effectively communicates any patient balance issue with internal and external payer, vendors, or contractors.
-
Maintains strict confidentially standards for patient information. Complies with organizational, federal, and state regulations and policies on confidentiality.
-
Supports the standards set forth in the Henry Ford Health Code of Conduct by adhering to legal, ethical, and HIPAA standards.
-
Performs other related duties as assigned.
EDUCATION/EXPERIENCE REQUIRED:
- High school diploma or G.E.D. equivalent. Associate’s degree in Business Administration, Accounting, Billing, Coding, or related field preferred.
- Three (3) years of Call Center experience.
- One (1) year of billing (billing and coding) experience.
- Six (6) months of remote work experience.
- Internet requirement of 25 Mbps and wired.
- Experience in healthcare/medical office customer service strongly preferred.
- Ability to interpret insurance billing process (Primary, Secondary, co-insurance, deductibles, and co-pays).
- Technical skills (navigation, Microsoft Suite, initial troubleshooting) including guiding patients with online payment methods.
- Ability to remain calm and de-escalate callers, as needed.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.
Are you ready to make a difference in patient lives from the comfort or your own home? In this position you will be providing exceptional customer service to assist patients with their medical bills via phone. We pride ourselves on one call resolution and provide career growth to those who want to excel.
The hours are as follows with NO weekends required:
- 930am-6pm Monday through Thursday
- 830am-5pm Fridays
- Training is 6 weeks with hours from 8am-430pm Monday-Friday
The position also offers Health Insurance and paid time off.
GENERAL SUMMARY:
Responds to patient inquiries regarding healthcare accounts receivables across a multi-facility integrated healthcare delivery system, which includes all hospital and professional billing associated with Henry Ford Health inpatient hospitals, outpatient clinics, laboratory, radiology and employed physicians. Communicates effectively with patients, colleagues, providers, system operational staff, supervisors, and managers. Works independently for maximum efficiency in a high-volume billing Call Center.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
-
Handles in-coming telephone activity including answering phones promptly according to system Quality standards, documenting all interactions thoroughly, accurately, and legibly, and takes accountability for inquiries.
-
Ensures timely responses to service center inquiries via phone, fax, email, or mail to assist the customer in understanding their patient responsibility. Strives for first contact resolution in a timely and efficient manner.
-
Ensures timely responses to pre-collection and bad debt collection agency inquiries.
-
Researches and educates patients on outstanding bills and their status, which includes but is not limited to accounts not included in a payment arrangement, recognizing inaccurate information, partnering with legal to review bankruptcies, assisting with Coordination of Benefits, third party liability claims, etc.
-
Initiates and resolves account receivable errors with the hospital and professional billing or coding teams, which includes but is not limited to autopay updates, newborn/patient registration, and adding or removing balances to/from external collection agencies, coding errors, claim filing errors, etc.
-
Effectively discusses the patients’ options for resolving outstanding balances including approved discounts and recognizing their eligibility for financial assistance. Connects patients to the Financial Counseling team for charity screening.
-
Ensures accurate and compliant processing and posting of all system payment types to patient hospital and professional claim balances.
-
Assists patients with setting up and navigating the online MyChart system.
-
Obtains, verifies through internal and external resources, adds insurance, and confirms payer filing order.
-
Analyzes and processes refunds as a result of overpayment.
-
Meets system standard quality and productivity expectations.
-
Identifies and escalates potential billing error trends to leadership.
-
Effectively communicates any patient balance issue with internal and external payer, vendors, or contractors.
-
Maintains strict confidentially standards for patient information. Complies with organizational, federal, and state regulations and policies on confidentiality.
-
Supports the standards set forth in the Henry Ford Health Code of Conduct by adhering to legal, ethical, and HIPAA standards.
-
Performs other related duties as assigned.
EDUCATION/EXPERIENCE REQUIRED:
- High school diploma or G.E.D. equivalent. Associate’s degree in Business Administration, Accounting, Billing, Coding, or related field preferred.
- Three (3) years of Call Center experience.
- One (1) year of billing (billing and coding) experience.
- Six (6) months of remote work experience.
- Internet requirement of 25 Mbps and wired.
- Experience in healthcare/medical office customer service strongly preferred.
- Ability to interpret insurance billing process (Primary, Secondary, co-insurance, deductibles, and co-pays).
- Technical skills (navigation, Microsoft Suite, initial troubleshooting) including guiding patients with online payment methods.
- Ability to remain calm and de-escalate callers, as needed.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.
Benefits
The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.
Patient Service Specialist Job Roles in Michigan
See all 140+ Patient Service Specialist Jobs in Michigan
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Search Patient Service Specialist Jobs in MichiganPatient Service Specialist Jobs in Michigan: Frequently Asked Questions
Which companies sponsor visas for patient service specialists in Michigan?
Michigan's largest health systems are the most active sponsors for patient service specialist roles. Henry Ford Health, Michigan Medicine (University of Michigan), Spectrum Health, Beaumont Health, and McLaren Health Care have all filed H-1B visa Labor Condition Applications for administrative healthcare roles. Academic medical centers tend to be the most consistent sponsors because they qualify as cap-exempt H-1B employers, allowing year-round petitions outside the annual lottery.
Which visa types are most common for patient service specialist roles in Michigan?
The H-1B is the most commonly pursued visa for patient service specialist positions, provided the employer documents the role as a specialty occupation requiring at least a bachelor's degree in a related field such as health administration or business. Some candidates also pursue TN visas if they are Canadian or Mexican nationals with qualifying credentials. Academic medical centers in Michigan can file H-1B petitions year-round as cap-exempt institutions, which is a significant advantage.
Which cities in Michigan have the most patient service specialist sponsorship jobs?
Detroit and its surrounding metro area, including Dearborn and Royal Oak, host the highest concentration of patient service specialist openings due to the density of Henry Ford Health and Beaumont Health facilities. Ann Arbor is a strong secondary market anchored by Michigan Medicine. Grand Rapids has grown steadily as Spectrum Health and Corewell Health expand operations. Lansing and Flint also have openings tied to regional hospital networks and Federally Qualified Health Centers.
How to find patient service specialist visa sponsorship jobs in Michigan?
Migrate Mate filters job listings specifically for roles with visa sponsorship, making it straightforward to browse patient service specialist openings in Michigan without sorting through positions that don't support international candidates. Because sponsorship availability isn't always stated upfront in healthcare job postings, using a platform like Migrate Mate that surfaces sponsorship-confirmed listings saves significant time. You can filter by state and role to see which Michigan health systems are actively hiring.
Are there state-specific considerations for patient service specialists seeking sponsorship in Michigan?
Michigan's high concentration of academic medical centers is a practical advantage for international candidates because these institutions are cap-exempt H-1B employers, removing lottery risk from the process. The state also has a strong network of Federally Qualified Health Centers serving underserved communities, some of which may qualify for Conrad 30 J-1 visa waivers if applicable to your situation. Michigan Medicine and Wayne State University School of Medicine also generate institutional pipelines that support sponsored administrative hires.
What is the prevailing wage for sponsored patient service specialist jobs in Michigan?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.