Service Operations Manager Visa Sponsorship Jobs in Mississippi
Service operations manager roles in Mississippi are concentrated in the Gulf Coast logistics corridor, manufacturing hubs like Tupelo and Jackson, and healthcare networks anchored by institutions such as University of Mississippi Medical Center. Employers in distribution, utilities, and managed services have sponsored operations management professionals on H-1B and other work visas.
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Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
ROLE AND RESPONSIBILITIES
- Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
- Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
Customer Experience
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers’ requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
- Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
Operations
- Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
- Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
- At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
- Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
- Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
- Accountable for completion of non-clinical patient calls.
- Drives new technology/process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in place.
- Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
- Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
- Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
- Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
- Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
- Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
People & Performance Management
- Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
- Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
- Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
- Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
- Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
Training & Personal Development
- Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
- Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
- Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
- Seeks professional development by monitoring one’s own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
Communication
- Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
- Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.
BASIC QUALIFICATIONS
- High School Diploma, GED, or equivalent.
- PTCB or ExCPT certification (except in Puerto Rico).
- Has one year of work experience as a pharmacy technician in a retail or hospital setting.
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
- Requires willingness to work flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations).
PREFERRED QUALIFICATIONS
- Previous people management/leadership experience.
- Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits.
Salary Range: Hourly
Benefits
- Health, dental and vision*
- Prescription coverage
- Retirement Savings Plan (401(k))
- Employee discount
- Work & life resources
- Career development programs with a 30-hour work week
INTRODUCTION
Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
ROLE AND RESPONSIBILITIES
- Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
- Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
Customer Experience
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers’ requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
- Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
Operations
- Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
- Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
- At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
- Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
- Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
- Accountable for completion of non-clinical patient calls.
- Drives new technology/process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in place.
- Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
- Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
- Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
- Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
- Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
- Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
People & Performance Management
- Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
- Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
- Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
- Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
- Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
Training & Personal Development
- Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
- Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
- Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
- Seeks professional development by monitoring one’s own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
Communication
- Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
- Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.
BASIC QUALIFICATIONS
- High School Diploma, GED, or equivalent.
- PTCB or ExCPT certification (except in Puerto Rico).
- Has one year of work experience as a pharmacy technician in a retail or hospital setting.
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
- Requires willingness to work flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations).
PREFERRED QUALIFICATIONS
- Previous people management/leadership experience.
- Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits.
Salary Range: Hourly
Benefits
- Health, dental and vision*
- Prescription coverage
- Retirement Savings Plan (401(k))
- Employee discount
- Work & life resources
- Career development programs with a 30-hour work week
Service Operations Manager Job Roles in Mississippi
See all 82+ Service Operations Manager Jobs in Mississippi
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Search Service Operations Manager Jobs in MississippiService Operations Manager Jobs in Mississippi: Frequently Asked Questions
Which companies in Mississippi sponsor visas for service operations managers?
Employers with documented H-1B sponsorship activity in Mississippi's operations sector include Sanderson Farms, Ingalls Shipbuilding (a division of Huntington Ingalls Industries), and healthcare systems like Baptist Health and University of Mississippi Medical Center. Larger multinationals operating distribution or manufacturing facilities in the state, such as Toyota's Blue Springs plant, have also filed labor condition applications for operations management roles.
Which visa types are most common for service operations manager roles in Mississippi?
The H-1B is the most common visa category for service operations managers, provided the role requires a bachelor's degree or higher in a directly related field such as industrial engineering, business administration, or operations management. Candidates with Canadian or Mexican citizenship may qualify for the TN visa under the NAFTA/USMCA professional categories. Multinational managers transferring internally may also be eligible for the L-1A.
Which cities in Mississippi have the most service operations manager sponsorship jobs?
Jackson, as the state capital and largest city, generates the highest concentration of service operations manager openings, particularly in healthcare administration and utility services. Biloxi and Gulfport on the Gulf Coast are active in logistics, defense contracting, and hospitality operations. Tupelo, known for its furniture manufacturing industry, and Hattiesburg, home to growing healthcare and retail service networks, also produce sponsorship-eligible operations management roles.
How to find service operations manager visa sponsorship jobs in Mississippi?
Migrate Mate aggregates visa sponsorship jobs specifically filtered by role and state, making it straightforward to browse service operations manager positions in Mississippi without sifting through listings from employers who don't sponsor. You can filter by Mississippi to see which employers are actively hiring and have a history of sponsoring international candidates for operations management roles, saving significant research time.
Are there any Mississippi-specific considerations for service operations managers seeking visa sponsorship?
Mississippi's lower cost of living means prevailing wage benchmarks for operations management roles are generally set below national averages, which can affect H-1B wage compliance calculations. The state's economy is heavily tied to manufacturing, defense, and agriculture, so candidates with operations experience in those sectors are better positioned. University of Southern Mississippi and Mississippi State University produce domestic talent pipelines, meaning employers may have less sponsorship urgency than in tighter labor markets.
What is the prevailing wage for sponsored service operations manager jobs in Mississippi?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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