Service Coordinator Visa Sponsorship Jobs in New Mexico

Nature of Work

Under general supervision, the New Services Coordinator performs paraprofessional administrative and technical work related to the approval of new connections to water, sewer, and natural gas for residential and commercial customers. Ensures accurate and uniform installation of utility services in accordance with federal, state, and local regulations.

Environmental Factors

Position functions approximately 15% in an office environment with not notable adverse environmental factors and 85% outdoors in all weather conditions. Position may be occasionally exposed to mechanical hazards and dust. Protective clothing includes hard hat, safety vest, gloves, protective eyewear and steel-toed boots.

Physical Factors

Position requires frequent use of a personal computer; bending, stooping, squatting and reaching above shoulder level; ability to move items weighing up to 70 pounds; visual, auditory and verbal abilities sufficient to perform essential job functions.

Work Situation Factors

Position involves competing demands, performing multiple tasks, working to deadlines, occasional work beyond normal business hours, and responding to customer issues. Regular attendance is an essential function of this job to ensure continuity of services. Position is subject to drug testing in accordance with applicable State and Federal regulations and City of Las Cruces policies.

Meeting or exceeding the minimum qualifications does not guarantee an invitation to participate in the process.

FIRST CONSIDERATION MAY BE GIVEN TO CURRENT CITY OF LAS CRUCES EMPLOYEES WHO MEET ALL MINIMUM QUALIFICATIONS

Full-time; Regular; Non-Exempt.

This position is graded at RN09.

Duties and Responsibilities

• Responds to all inquiries for proposed projects within and outside the City limits, including water rights fees, easements, main lines, and other related policy requirements; researches and verifies the availability of new connections using maps and field checks.
• Performs field measurements for new utility connections to ensure no obstruction of physical structures by verifying the location of the gas stub-out, ensuring the location of the gas riser and gas service line is in accordance with established standards, verifying location and supplier of additional utility suppliers.
• Reviews all residential and commercial plans; provides technical assistance in calculating connection fees on all utilities by using ArcView, as-built drawings, utility service line installation drawings, and information derived from the Office of Dona Ana County Clerk; verifies available utilities and proofreads final outcome before giving customers the final results.
• Generates work orders; inputs customer/contractor information into computer system and verifies that all fees are paid; coordinates utility installations with other City departments and external contractors; keeps in contact with crews to ensure work is completed correctly and in a timely manner; resolves issues regarding the current status of pending connections.
• Provides, offers, and delivers assistance to customers phone calls or walk ins regarding utility services; handles accounts for gas, sewer, and water.
• Maintains records and files of new residential and commercial installations; generates miscellaneous billings for new utility connections and creates financial and statistical information reports.
• Performs operational and field level tasks when needed; participates in unlocking meters and checking gas risers.
• May oversee daily clerical work activities within the New Services Office.

Minimum Qualifications

High School Diploma, GED and two (2) years experience in utility services, plan review, mapping, GIS or related field, which includes experience utilizing a personal computer with Arcmap, Arcview, or related software PLUS some plumbing experience. A combination of education, experience, and training may be applied in accordance with City of Las Cruces policy. Bilingual skills (English/Spanish) are desirable.

Licenses/Certification(s)

Valid Class D driver's license. Valid Journeyman Gas Fitter's license is preferred. If applicable, position requires an acceptable driving record in accordance with City of Las Cruces policies.

Knowledge, Skills, and Abilities

Knowledge of: principles, practices, techniques, activities, rules, and regulations related to the operations and functions of the position and services provided; current principles of record keeping and records management; principles and practices of effective research methods and data analysis, customer service, and problem resolution techniques; occupational and environmental safety and health hazards, and safety practices; safe and effective use and maintenance of related tools, materials, and equipment; current methods and standards for preparing effective business correspondence; correct English usage, grammar, composition, spelling, punctuation and vocabulary; business and personal computers and related software applications; City organization, operations, policies, and procedures to effectively perform the required functions and duties of the position.

Ability to: perform a variety of duties and responsibilities and assess and prioritize multiple tasks, projects, and demands to meet deadlines; ensure appropriate levels of customer service to achieve expectations and meet objectives; read, understand, and assure compliance with a variety of policies, procedures, rules, standards, and regulations governing related activities and functions; collect applicable information and maintain accurate and timely records; maintain confidentiality of information and data; communicate effectively orally and in writing and use interpersonal skills to sufficiently exchange or convey information and receive work direction; prepare and present accurate and reliable information and reports; establish and maintain effective and appropriate working relationships with employees, other agencies, and the public; safely and effectively operate relevant tools, equipment, and motorized vehicles; navigate across even and uneven surfaces; timely and accurately enter data and update records using various mediums and formats; take initiative and exercise sound independent judgment within established procedural guidelines and carry out primary responsibilities in accordance with all governing regulations, statutes, and procedures to ensure achievement of goals and objectives.

Skills in: reading, understanding, and applying relevant rules, ordinances, codes, regulations, policies, and procedures; effectively managing assignments; responding to inquiries timely and within the scope of delegated authority; responding appropriately, maintaining objectivity and freedom from prejudice, and exercising sound judgment and understanding in all interactions; effectively working independently, or as a team member, in various environments with changing priorities; preparing and presenting various reports, documents, forms, and correspondence; researching information, analyzing data, maintaining accurate records, and updating information in various mediums and formats; operating a personal computer with installed generic and specialized software; preparing and presenting information in a clear and concise manner; demonstrating appropriate and effective interpersonal communication and conflict resolution skills; performing highly effective support in assigned areas.