Professional Engineer Visa Sponsorship Jobs in New York
New York is one of the most active states for professional engineer visa sponsorship, with major employers spanning infrastructure, energy, and technology sectors. Firms like AECOM, WSP, and Consolidated Edison regularly hire internationally across New York City, Albany, and Buffalo, making the state a strong market for internationally trained engineers seeking sponsored roles.
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Get Access To All JobsINTRODUCTION
i2 provides advanced intelligence analysis solutions that help organizations extract actionable intelligence from large volumes of data. i2 software supports customers across law enforcement, defense, national security, and commercial sectors in areas including criminal investigation, fraud detection, and threat analysis.
JOB SUMMARY: The Technical Software Support Engineer is responsible for providing technical assistance and support to end-users related to i2 software applications, resolving technical issues, and ensuring optimal performance of i2 software. This role involves direct interaction with customers, diagnosing and troubleshooting software problems, and collaborating with development teams to enhance software functionality.
The successful candidate will be an experienced support professional who is comfortable taking ownership of complex technical and customer-facing issues and working collaboratively within a geographically distributed international support team.
KEY RESPONSIBILITIES:
Technical Support:
- Respond to customer inquiries via phone, email, and chat promptly and professionally.
- Diagnose and troubleshoot software issues reported by end-users.
- Provide step-by-step technical assistance to resolve application problems.
- Support enterprise software applications across complex customer environments.
Issue Resolution:
- Identify, document, and resolve software bugs and issues.
- Take ownership of complex or escalated technical issues, coordinating with Development, QA (Quality Assurance), and Product teams as appropriate to drive issues towards resolution.
- Escalate issues to higher-level support or development teams when necessary.
- Follow up with customers to ensure issues are fully resolved.
Customer Service:
- Maintain a high level of customer satisfaction through courteous and efficient handling of support requests.
- Provide regular updates to customers regarding the status of their support tickets.
- Conduct follow-up communications to ensure customer issues are resolved to their satisfaction.
Documentation:
- Document support requests, troubleshooting steps, and resolutions in the ticketing system.
- Create and update knowledge base articles and technical documentation for internal and external use.
- Maintain accurate records of customer interactions and support activities.
Collaboration:
- Work closely with development, QA (Quality Assurance), and Product teams to provide feedback on recurring issues and suggest improvements.
- Participate in team meetings and training sessions to stay updated on new features, tools, and best practices.
- Support the coordination of day-to-day team activities when required, helping to maintain effective customer coverage and prioritization of support requests.
- Provide guidance and support to colleagues, promoting effective knowledge sharing and collaborative problem solving.
Continuous Improvement:
- Identify trends in support requests and recommend solutions to improve software performance and user experience.
- Stay current with the latest industry trends, software updates, and support best practices.
- Contribute to the ongoing development of team processes, technical knowledge, and support practices.
Other duties as assigned.
QUALIFICATIONS
Education:
- Bachelor's degree in Computer Science, Information Technology, a related field, or equivalent relevant professional experience. (Essential).
- Relevant certifications (e.g., ITIL, Microsoft Certified) are a plus.
Experience:
- Proven experience in a technical support or help desk role. (Desirable)
- Experience supporting enterprise software applications in complex customer environments. (Desirable)
- Experience with software troubleshooting and diagnostic tools. (Desirable)
- Familiarity with ticketing systems and customer support software (e.g., Salesforce, JIRA). (Desirable)
- Familiarity with i2 Software. (Desirable)
- Previous experience in a senior, lead, mentoring, or coordinating role within a technical support environment. (Desirable)
Technical Skills:
- Proficiency in operating systems (Windows, macOS, Linux). (Desirable)
- Knowledge of relational database systems (MS SQL, MS Access, DB2, Postgres, or Oracle) (Desirable)
- Understanding of networking fundamentals and protocols. (Desirable)
- Ability to troubleshoot technical issues involving enterprise applications, operating systems, databases, and network environments. (Desirable)
Soft Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to work independently and collaboratively as part of a geographically distributed international team.
- Ability to provide guidance and support to colleagues, promoting effective knowledge sharing and collaborative problem solving.
- Demonstrates sound judgement, initiative, and confidence when taking ownership of complex technical or customer-facing situations.
- Strong organizational skills with the ability to prioritize competing customer and technical requirements.
- Patience and a positive attitude when dealing with challenging customer situations.
WORK ENVIRONMENT:
- Remote work environment.
The role requires participation in scheduled weekend support coverage on an occasional basis.
SALARY RANGE:
The hiring range for this role is $80,000 to $100,000 USD per year. Final compensation will be based on experience, skills, market conditions, and internal equity.
INTRODUCTION
i2 provides advanced intelligence analysis solutions that help organizations extract actionable intelligence from large volumes of data. i2 software supports customers across law enforcement, defense, national security, and commercial sectors in areas including criminal investigation, fraud detection, and threat analysis.
JOB SUMMARY: The Technical Software Support Engineer is responsible for providing technical assistance and support to end-users related to i2 software applications, resolving technical issues, and ensuring optimal performance of i2 software. This role involves direct interaction with customers, diagnosing and troubleshooting software problems, and collaborating with development teams to enhance software functionality.
The successful candidate will be an experienced support professional who is comfortable taking ownership of complex technical and customer-facing issues and working collaboratively within a geographically distributed international support team.
KEY RESPONSIBILITIES:
Technical Support:
- Respond to customer inquiries via phone, email, and chat promptly and professionally.
- Diagnose and troubleshoot software issues reported by end-users.
- Provide step-by-step technical assistance to resolve application problems.
- Support enterprise software applications across complex customer environments.
Issue Resolution:
- Identify, document, and resolve software bugs and issues.
- Take ownership of complex or escalated technical issues, coordinating with Development, QA (Quality Assurance), and Product teams as appropriate to drive issues towards resolution.
- Escalate issues to higher-level support or development teams when necessary.
- Follow up with customers to ensure issues are fully resolved.
Customer Service:
- Maintain a high level of customer satisfaction through courteous and efficient handling of support requests.
- Provide regular updates to customers regarding the status of their support tickets.
- Conduct follow-up communications to ensure customer issues are resolved to their satisfaction.
Documentation:
- Document support requests, troubleshooting steps, and resolutions in the ticketing system.
- Create and update knowledge base articles and technical documentation for internal and external use.
- Maintain accurate records of customer interactions and support activities.
Collaboration:
- Work closely with development, QA (Quality Assurance), and Product teams to provide feedback on recurring issues and suggest improvements.
- Participate in team meetings and training sessions to stay updated on new features, tools, and best practices.
- Support the coordination of day-to-day team activities when required, helping to maintain effective customer coverage and prioritization of support requests.
- Provide guidance and support to colleagues, promoting effective knowledge sharing and collaborative problem solving.
Continuous Improvement:
- Identify trends in support requests and recommend solutions to improve software performance and user experience.
- Stay current with the latest industry trends, software updates, and support best practices.
- Contribute to the ongoing development of team processes, technical knowledge, and support practices.
Other duties as assigned.
QUALIFICATIONS
Education:
- Bachelor's degree in Computer Science, Information Technology, a related field, or equivalent relevant professional experience. (Essential).
- Relevant certifications (e.g., ITIL, Microsoft Certified) are a plus.
Experience:
- Proven experience in a technical support or help desk role. (Desirable)
- Experience supporting enterprise software applications in complex customer environments. (Desirable)
- Experience with software troubleshooting and diagnostic tools. (Desirable)
- Familiarity with ticketing systems and customer support software (e.g., Salesforce, JIRA). (Desirable)
- Familiarity with i2 Software. (Desirable)
- Previous experience in a senior, lead, mentoring, or coordinating role within a technical support environment. (Desirable)
Technical Skills:
- Proficiency in operating systems (Windows, macOS, Linux). (Desirable)
- Knowledge of relational database systems (MS SQL, MS Access, DB2, Postgres, or Oracle) (Desirable)
- Understanding of networking fundamentals and protocols. (Desirable)
- Ability to troubleshoot technical issues involving enterprise applications, operating systems, databases, and network environments. (Desirable)
Soft Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to work independently and collaboratively as part of a geographically distributed international team.
- Ability to provide guidance and support to colleagues, promoting effective knowledge sharing and collaborative problem solving.
- Demonstrates sound judgement, initiative, and confidence when taking ownership of complex technical or customer-facing situations.
- Strong organizational skills with the ability to prioritize competing customer and technical requirements.
- Patience and a positive attitude when dealing with challenging customer situations.
WORK ENVIRONMENT:
- Remote work environment.
The role requires participation in scheduled weekend support coverage on an occasional basis.
SALARY RANGE:
The hiring range for this role is $80,000 to $100,000 USD per year. Final compensation will be based on experience, skills, market conditions, and internal equity.
Professional Engineer Job Roles in New York
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Search Professional Engineer Jobs in New YorkProfessional Engineer Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for professional engineers in New York?
Large engineering and infrastructure firms are the most consistent sponsors for professional engineers in New York. AECOM, WSP Global, Jacobs Engineering, and Burns & McDonnell have active New York offices and documented sponsorship histories. Utilities like Consolidated Edison and National Grid also hire licensed professional engineers. Public agencies, including the New York City Department of Transportation and the MTA, occasionally sponsor but tend to have more restrictive hiring pipelines.
Which visa types are most common for professional engineer roles in New York?
The H-1B visa is the most common visa for professional engineers in New York, as civil, structural, and mechanical engineering roles typically qualify as specialty occupations requiring at least a bachelor's degree in a specific engineering discipline. The O-1A is an option for engineers with exceptional recognition, such as published research or major project leadership. TN visas are available to Canadian and Mexican nationals in qualifying engineering classifications under the USMCA.
Which cities in New York have the most professional engineer sponsorship jobs?
New York City concentrates the majority of sponsored professional engineer positions in the state, particularly in structural, civil, and environmental engineering tied to large-scale infrastructure and real estate development. Albany sees demand from state agency projects and energy sector employers. Buffalo has grown as an engineering hub following significant investment in semiconductor manufacturing and green energy infrastructure, with employers like GlobalFoundries contributing to regional hiring activity.
How to find professional engineer visa sponsorship jobs in New York?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it easier to identify professional engineer roles in New York where employers are open to sponsoring international candidates. Rather than sorting through general job boards where sponsorship status is unclear, Migrate Mate surfaces roles from employers with active sponsorship histories in engineering disciplines, saving time during a job search where visa status adds urgency.
Are there state-specific requirements professional engineers should know before accepting a sponsored role in New York?
New York requires Professional Engineer licensure through the State Education Department for anyone using the PE title or signing off on engineering documents. International candidates working under H-1B or TN status can be employed in engineering roles, but licensure typically requires passing the NCEES FE and PE exams and meeting education and experience requirements. Some employers sponsor the visa before licensure is obtained, particularly for roles that do not yet require a PE seal, but candidates should confirm the employer's expectations around licensure timelines before accepting an offer.
What is the prevailing wage for sponsored professional engineer jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.