Hospitality OPT Jobs in North Carolina
F-1 OPT hospitality jobs in North Carolina span a diverse industry, from Charlotte's upscale hotel corridor along South Tryon Street to Asheville's booming independent resort scene and the Outer Banks' seasonal resort operations. Major employers including Marriott, Hilton, and Omni Hotels have properties across the state, and OPT-eligible graduates in hotel management, food service, and tourism are actively recruited.
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Get Access To All JobsCULTURE:
Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.
SUMMARY:
The Assistant Director of Leisure Services plays a vital role in the leadership of the Leisure Sales & Services department. Responsible for the day-to-day operations of the Leisure Services team, this position helps define and create the luxury guest experience customers expect when reserving their stay at Pinehurst through intentional touch points 90 days and 30 days prior to arrival. These touch points are designed to increase revenue, align Pinehurst’s services with our customers’ expectations and ensure we have all the available data to communicate with our guests throughout the customer journey to include pre-arrival, on-property and post-stay. This position directly supervises 10-15 employees between HPSC & remote offices.
QUALIFICATIONS:
- Bachelor's degree and a minimum of 3 years’ related experience; or an equivalent combination of education and experience. Previous resort/hotel and Property Management system experience required. Revenue Management experience preferred.
- Strong working knowledge of Agilysys operating systems (Versa experience highly preferred).
- Excellent communication, leadership, organization, upselling, time-management and interpersonal skills.
- Strong organizational and time-management skills.
- Commitment to delivering a world-class guest experience aligned with the Pinehurst Resort standard of excellence.
KEY RESPONSIBILITIES:
- Manage day-to-day operations of the Leisure Services & Group Reservations staff with an emphasis on enhancing the guest experience through proactive guest interaction & communication.
- Establish and maintain SOP’s & training program for Leisure Services agents.
- Conduct monthly one-on-ones with direct reports, review scorecards, areas of strength and strategies for improvement.
- Collaborate with the Supervisors to identify and conduct additional areas of individualized training to help team members achieve their benchmark goals.
- Communicate guest expectations and needs through detailed comments and assigned tasks attached to the guest reservation.
- Audit leisure services inbound and outbound calls weekly through Revinate to focus on data accuracy, quality communication and upselling skills.
- Monitor daily call reports to provide recommendations for proper staffing of Leisure Services & Group Reservation Coordinators based on inbound existing reservation calls & spa calls.
- Interview & hire open positions.
- Co-lead huddles two days per week focused on improving processes, open communication and team recognition.
- Lead monthly leisure services team meetings focused on upselling, data capture and centered on excellent guest service.
- Focus on increasing NPS scores & guest experience.
- Handle guest inquiries and post survey comments needing manager's assistance related to services.
- Implement and track upselling competitions amongst the team on as needed basis.
- Act as a liaison between Leisure Services and other departments to ensure increased guest experience leading to higher repeat guests.
- Assist as back-up on phones during high call volume periods as needed.
- Able to work flexible hours as needed including evenings and weekends 50+ hours per week as needed including weekend leader coverage monthly.
- Proficient with systems including Versa, Agilysys Golf, Agilysys Spa, Reserve dining, Revinate, Microsoft Office programs including Teams.
SUPERVISORY RESPONSIBILITIES
Directly supervises 10-15 employees between HPSC & remote offices. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk and hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; balance; and stoop, kneel, crouch. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Office environment. The noise level in the work environment is usually moderate.
OTHER ACCOUNTABILITIES:
Pinehurst, LLC reserves the right to transfer any Employees from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.
CULTURE:
Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.
SUMMARY:
The Assistant Director of Leisure Services plays a vital role in the leadership of the Leisure Sales & Services department. Responsible for the day-to-day operations of the Leisure Services team, this position helps define and create the luxury guest experience customers expect when reserving their stay at Pinehurst through intentional touch points 90 days and 30 days prior to arrival. These touch points are designed to increase revenue, align Pinehurst’s services with our customers’ expectations and ensure we have all the available data to communicate with our guests throughout the customer journey to include pre-arrival, on-property and post-stay. This position directly supervises 10-15 employees between HPSC & remote offices.
QUALIFICATIONS:
- Bachelor's degree and a minimum of 3 years’ related experience; or an equivalent combination of education and experience. Previous resort/hotel and Property Management system experience required. Revenue Management experience preferred.
- Strong working knowledge of Agilysys operating systems (Versa experience highly preferred).
- Excellent communication, leadership, organization, upselling, time-management and interpersonal skills.
- Strong organizational and time-management skills.
- Commitment to delivering a world-class guest experience aligned with the Pinehurst Resort standard of excellence.
KEY RESPONSIBILITIES:
- Manage day-to-day operations of the Leisure Services & Group Reservations staff with an emphasis on enhancing the guest experience through proactive guest interaction & communication.
- Establish and maintain SOP’s & training program for Leisure Services agents.
- Conduct monthly one-on-ones with direct reports, review scorecards, areas of strength and strategies for improvement.
- Collaborate with the Supervisors to identify and conduct additional areas of individualized training to help team members achieve their benchmark goals.
- Communicate guest expectations and needs through detailed comments and assigned tasks attached to the guest reservation.
- Audit leisure services inbound and outbound calls weekly through Revinate to focus on data accuracy, quality communication and upselling skills.
- Monitor daily call reports to provide recommendations for proper staffing of Leisure Services & Group Reservation Coordinators based on inbound existing reservation calls & spa calls.
- Interview & hire open positions.
- Co-lead huddles two days per week focused on improving processes, open communication and team recognition.
- Lead monthly leisure services team meetings focused on upselling, data capture and centered on excellent guest service.
- Focus on increasing NPS scores & guest experience.
- Handle guest inquiries and post survey comments needing manager's assistance related to services.
- Implement and track upselling competitions amongst the team on as needed basis.
- Act as a liaison between Leisure Services and other departments to ensure increased guest experience leading to higher repeat guests.
- Assist as back-up on phones during high call volume periods as needed.
- Able to work flexible hours as needed including evenings and weekends 50+ hours per week as needed including weekend leader coverage monthly.
- Proficient with systems including Versa, Agilysys Golf, Agilysys Spa, Reserve dining, Revinate, Microsoft Office programs including Teams.
SUPERVISORY RESPONSIBILITIES
Directly supervises 10-15 employees between HPSC & remote offices. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk and hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; balance; and stoop, kneel, crouch. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Office environment. The noise level in the work environment is usually moderate.
OTHER ACCOUNTABILITIES:
Pinehurst, LLC reserves the right to transfer any Employees from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.
OPT Hospitality Job Roles in North Carolina
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Search Hospitality Jobs in North CarolinaHospitality OPT Sponsorship Jobs in North Carolina: Frequently Asked Questions
Which hospitality companies sponsor F-1 OPT visas in North Carolina?
Large hotel groups with North Carolina properties, including Marriott, Hilton, Hyatt, and Omni Hotels, have established HR processes that accommodate F-1 OPT work authorization. Major resort operators in the Asheville area and convention-focused properties in Charlotte and Raleigh-Durham also hire OPT students. Sponsorship availability varies by property, role, and the size of the employer's HR department.
Which cities in North Carolina have the most hospitality F-1 OPT sponsorship jobs?
Charlotte leads in volume, driven by its convention center and dense hotel corridor serving business travelers. Raleigh and Durham follow, with steady demand tied to corporate travel and university proximity. Asheville's independent resort and food-and-beverage scene generates consistent openings, particularly in management training roles. Coastal areas like the Outer Banks and Wilmington add seasonal inventory, primarily in resort operations during peak months.
What types of hospitality roles typically qualify for F-1 OPT sponsorship?
Roles that align directly with a hospitality, tourism, or food service management degree are the strongest fit for OPT. These include front office management, food and beverage supervisor positions, event coordination, revenue management, and hotel operations. Guest service associate roles may qualify if they directly use academic training. Purely hourly or tipped positions without a management or analytical component are less likely to be considered a direct application of your degree.
How do I find hospitality F-1 OPT sponsorship jobs in North Carolina?
Migrate Mate is built specifically for international students seeking OPT-eligible roles, and filters by state, visa type, and industry so you can browse hospitality F-1 OPT jobs in North Carolina directly. Beyond the platform, target employers with multi-property operations in Charlotte, Asheville, or the Research Triangle, as larger operators are more familiar with OPT work authorization and have HR teams equipped to support the documentation process.
Are there any North Carolina-specific considerations for F-1 OPT in hospitality?
North Carolina's hospitality industry includes a strong independent restaurant and boutique hotel sector, particularly in Asheville, where smaller employers may be less familiar with OPT authorization requirements. University proximity matters here: employers near UNC-Chapel Hill, NC State, and Johnson and Wales University's Charlotte campus tend to have more experience hiring international students. OPT authorization is employer-specific, so confirm with each employer that they're prepared to complete the required employment verification before accepting an offer.