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POSITION TITLE: Manager Quality Assurance, Software Testing (M2)

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

ABOUT THE ROLE

The Manager Quality Assurance leads the software testing and quality engineering function for enterprise applications and technology solutions. This role is responsible for developing testing strategies, managing QA teams, implementing test automation, and ensuring software releases meet quality, performance, security, and business requirements. The QA Manager partners with business, development, and operations teams to drive continuous improvement and deliver reliable, high-quality software.

WHAT YOU WILL DO

• Lead and manage software testing activities across the application lifecycle.
• Develop and maintain QA standards, testing methodologies, and governance processes.
• Oversee functional, integration, regression, performance, API, and user acceptance testing.
• Drive test automation strategy and increase automated test coverage.
• Manage defect tracking, root cause analysis, and resolution processes.
• Ensure quality controls are integrated into Agile and DevOps delivery practices.
• Assess release readiness and provide quality recommendations for production deployments.
• Develop and report on quality metrics, testing effectiveness, and release performance.
• Partner with business, product, and development teams to ensure requirements are testable and meet quality expectations.
• Manage QA vendors and outsourced testing resources.
• Mentor and develop QA analysts and test engineers.
• Drive continuous improvement initiatives to enhance software quality and delivery.

WHAT YOU WILL NEED TO SUCCEED

Education/Certifications

• Bachelor’s Degree in Software Engineering, Computer Science, Business Administration or equivalent work experience preferred
• Certifications in Quality Assurance preferred

Experience/Minimum Requirements

• Five (5)+ years of experience in software quality assurance, software testing, or quality engineering within enterprise application environments
• Three (3)+ years of experience leading QA teams, enterprise testing programs, or test automation initiatives
• Experience implementing automated testing frameworks and quality engineering practices
• Experience managing offshore and geographically distributed QA teams, including resource planning, work coordination, performance management, and delivery oversight across multiple time zones

Expectations

• Strong knowledge of software testing principles, quality assurance methodologies, and software development lifecycle (SDLC) processes.
• Expertise in functional, integration, regression, performance, API, and user acceptance testing practices.
• Experience developing and executing enterprise test strategies, test plans, and quality governance frameworks.
• Proven ability to design, implement, and scale automated testing solutions using industry-standard test automation tools.
• Solid understanding of Agile, Scrum, DevOps, CI/CD pipelines, and quality engineering best practices.
• Knowledge of application architecture, system integrations, cloud technologies, and enterprise software platforms.
• Experience with defect management, root cause analysis, risk assessment, and release readiness evaluations.
• Ability to establish and monitor quality metrics, KPIs, and reporting to drive continuous improvement and informed decision-making.
• Strong analytical, problem-solving, and troubleshooting skills with the ability to identify quality risks and recommend practical solutions.
• Demonstrated leadership experience in managing, mentoring, and developing QA professionals and testing teams.
• Excellent project management and organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Strong vendor management and stakeholder relationship skills, including oversight of outsourced testing resources.
• Effective verbal and written communication skills with the ability to communicate technical concepts to both technical and non-technical audiences.
• Ability to influence cross-functional teams and foster a culture of quality, accountability, and continuous improvement.
• Knowledge of software security testing, compliance requirements, and risk management practices preferred.
• Commitment to delivering high-quality technology solutions that meet business objectives, customer expectations, and operational requirements.

Organizational Relationship

Reports to: Director Enterprise Applications

Title(s) of direct reports (if applicable): N/A

Working Conditions: To optimize collaboration, relationship building, and key stakeholder engagement, this role aligns to a 4:1 hybrid model which is in office Monday-Thursday with the option for remote work on Fridays. This role may require up to 10% travel.

YOUR COMPANY BENEFITS

At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.

We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

Compensation

The salary range offered for this position is $118100 - $162400 annually. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.

Additional Information

If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.