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Application Systems Analyst II – CTS

Salary: $Commensurate with experience

Benefits: The University offers generous benefits including paid time off (holidays, holy days and vacation), employer matching contributions to the retirement plan, and tuition benefits for employees and their eligible dependents. Learn more and explore benefits at www.duq.edu/benefits

Location: Computer Technology Services

Position Status: Full-time

Hours: 8:30AM-4:30PM

Position Number: 441306/10-1204

FLSA Status: Exempt

Position Summary:

The Application Systems Analyst II position is responsible for providing ongoing support and maintenance for mission critical applications as well as assisting with the enhancement and expansion of their use across campus. Responsibilities include requirements gathering, specification writing, application configuration, account and access management, upgrades and patching, documentation, end-user training and the architecture of solutions to resolve business needs across custom and third-party applications. This position is responsible for troubleshooting and helping determine if software is being used to its maximum potential.

DUTIES AND RESPONSIBILITIES:

• Work with functional users to define requirements including maintenance schedules, account creations and deletions, permissions, data access plans, testing, reporting strategies and obtains proper sign-offs. Identify opportunities that can improve efficiency of business processes related to technological solutions.

• Assist with and maintain integration with other systems such as the Banner ERP software. Work with functional departments and CTS colleagues to ensure data accuracy and integrity between and among third party applications.

• Perform unsupervised application administration and maintenance functions in support of production, test and development environments for various applications including installing and upgrading software, installations of service packs, patches, hot fixes, etc. as required.

• Leadership with basic tasks and projects and provide timeline estimates for small projects.

• Field incoming problem tickets from end users to resolve application and software issues for mission critical systems. Enter and manage service requests with third party software vendors.

• Evaluate proposed solutions and take necessary maintenance and troubleshooting actions to resolve basic technical issues.

• Maintain and upgrade vendor supplied equipment (UKG time clocks, card swipe readers). Ensure accuracy and integrity of integration between data collection devices and back end systems.

• Provide functional and application support for custom built process automation workflows and forms (TeamDynamix/iPaaS).

• Assist in the documentation, development and delivery of end user software application training.

• Support and enforce security procedures and best practices at all times. Help to identify and investigate security risks.

• Completes other duties as assigned.

REQUIREMENTS:

Minimum qualifications:

• Bachelor’s degree in a technology related field from an accredited educational institution.

• 3-5 years of relevant work experience.

• Alternately, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to, the following:

• Understanding of business objectives and technology as well as the underlying data needs of the end user offices that are supported.

• Excellent problem solving skills.

• Excellent written and oral communication skills.

• Classroom or professional experience with SQL, relational database concepts and data modeling, preferably in an oracle environment is preferred.

• Basic knowledge of SSL, DNS, networking, ports, hosts and other concepts as they relate to applications systems.

• Ability to establish and maintain effective working relationships with the University Community.

• Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University. The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.

APPLICATION INSTRUCTIONS:

Applicants are asked to submit a cover letter, resume, and contact information for three professional references.

Duquesne University was founded in 1878 by its sponsoring religious community, the Congregation of the Holy Spirit. Duquesne University is Catholic in mission and ecumenical in spirit. Motivated by its Catholic identity, Duquesne values equality of opportunity both as an educational institution and as an employer.