Customer Operations Manager Visa Sponsorship Jobs in Puerto Rico
Customer operations manager roles in Puerto Rico are concentrated in San Juan and Guaynabo, where pharmaceutical giants like AbbVie and Johnson & Johnson, financial services firms, and business process outsourcing companies operate large service delivery teams. Bilingual candidates with English and Spanish fluency hold a strong competitive advantage in this market.
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Get Access To All JobsINTRODUCTION
Resource Innovations is seeking Solution Delivery Manager to join our growing team in San Juan, PR. We are seeking a highly skilled and motivated Solution Delivery Manager with a strong background in energy efficiency to join our dynamic team. As a Solution Delivery Manager you will have a highly visible role both internally and externally and will be responsible for developing short and long-term implementation plans, leading program implementation activities, developing trusted relationships with key partners and the utility client. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.
Duties And Responsibilities
- Delivers successful energy efficiency programs to utility client(s) per contract terms and program budgets.
- Identifies, defines, quantifies, tracks and drives program deliverables to be submitted accurately and on time.
- Continuously assesses project progress to goal and develops innovative and creative solutions to new issues and/or market dynamics.
- Manages, leads, and mentors a dynamic team by setting and reviewing performance standards and objectives for direct reports and creates effective delivery teams.
- Manages client expectations, satisfaction, communications, and resolves and/or escalates client issues.
- Interfaces with key internal departments such as IT, Marketing, Finance and HR to develop efficiencies to meet program needs.
- Other duties as assigned.
Requirements
- Degree in Engineering, Economics, or Business is required, Master's degree is preferred.
- Minimum of 5 years experience in energy-efficiency or a related field required. 3 years of direct supervisory experience.
- Ability to work in a fast paced environment, manage multiple projects and collaborate with cross functional teams under tight deadlines.
- Excellent writing, interpersonal, presentation, and analytical skills.
- Experience integrating software products into service offerings.
- Fluency in both English and Spanish is required (written and verbal).
- Interest in sustainability and passionate about making a meaningful impact on the environment.
Preferred Skills, Education And Experience
- Excellent communication, organization, and project management skills.
- Client-centered and customer service-focused.
- Ability and experience in short and long-range planning and strategy.
- Technical acumen regarding residential & business energy use and/or building science.
- Detail oriented with the ability to multi-task and self-direct your work.
- Proficient in establishing job and work process flows.
- Positive, action-oriented attitude showing initiative and creativity.
- Exceptional problem-solving skills.
Benefits
Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $95,000 - $171,000. In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location. At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings. Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required. The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.
Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.
INTRODUCTION
Resource Innovations is seeking Solution Delivery Manager to join our growing team in San Juan, PR. We are seeking a highly skilled and motivated Solution Delivery Manager with a strong background in energy efficiency to join our dynamic team. As a Solution Delivery Manager you will have a highly visible role both internally and externally and will be responsible for developing short and long-term implementation plans, leading program implementation activities, developing trusted relationships with key partners and the utility client. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.
Duties And Responsibilities
- Delivers successful energy efficiency programs to utility client(s) per contract terms and program budgets.
- Identifies, defines, quantifies, tracks and drives program deliverables to be submitted accurately and on time.
- Continuously assesses project progress to goal and develops innovative and creative solutions to new issues and/or market dynamics.
- Manages, leads, and mentors a dynamic team by setting and reviewing performance standards and objectives for direct reports and creates effective delivery teams.
- Manages client expectations, satisfaction, communications, and resolves and/or escalates client issues.
- Interfaces with key internal departments such as IT, Marketing, Finance and HR to develop efficiencies to meet program needs.
- Other duties as assigned.
Requirements
- Degree in Engineering, Economics, or Business is required, Master's degree is preferred.
- Minimum of 5 years experience in energy-efficiency or a related field required. 3 years of direct supervisory experience.
- Ability to work in a fast paced environment, manage multiple projects and collaborate with cross functional teams under tight deadlines.
- Excellent writing, interpersonal, presentation, and analytical skills.
- Experience integrating software products into service offerings.
- Fluency in both English and Spanish is required (written and verbal).
- Interest in sustainability and passionate about making a meaningful impact on the environment.
Preferred Skills, Education And Experience
- Excellent communication, organization, and project management skills.
- Client-centered and customer service-focused.
- Ability and experience in short and long-range planning and strategy.
- Technical acumen regarding residential & business energy use and/or building science.
- Detail oriented with the ability to multi-task and self-direct your work.
- Proficient in establishing job and work process flows.
- Positive, action-oriented attitude showing initiative and creativity.
- Exceptional problem-solving skills.
Benefits
Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $95,000 - $171,000. In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location. At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings. Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required. The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.
Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.
Customer Operations Manager Job Roles in Puerto Rico
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Search Customer Operations Manager Jobs in Puerto RicoCustomer Operations Manager Jobs in Puerto Rico: Frequently Asked Questions
Which companies sponsor visas for customer operations managers in Puerto Rico?
Pharmaceutical and life sciences employers including AbbVie, Bristol Myers Squibb, and Amgen have sponsored work visas for operations roles in Puerto Rico. Large financial services firms and BPO companies operating out of San Juan and Guaynabo also have established HR infrastructure to support sponsorship. Multinational corporations with existing U.S. immigration programs are generally your most reliable sponsoring employers on the island.
Which visa types are most common for customer operations manager roles in Puerto Rico?
The H-1B visa is the most common pathway for customer operations manager roles in Puerto Rico, provided the position requires a bachelor's degree in a specific field such as business administration, operations management, or a related discipline. L-1A intracompany transferee visas are relevant for managers moving within a multinational's internal structure. TN visas apply to Canadian and Mexican nationals in qualifying management categories under USMCA.
Which cities in Puerto Rico have the most customer operations manager sponsorship jobs?
San Juan is the primary hub, home to the island's largest concentration of multinational offices, financial institutions, and corporate service centers. Guaynabo and Caguas also host significant operations teams, particularly within pharmaceutical manufacturing and healthcare services. Most visa-sponsored customer operations manager positions are tied to employers with established San Juan metro area offices rather than smaller municipalities.
How to find customer operations manager visa sponsorship jobs in Puerto Rico?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can search customer operations manager roles in Puerto Rico without sorting through positions that won't support international candidates. The platform surfaces employers who have active sponsorship programs, which is especially useful in Puerto Rico where qualifying multinationals are concentrated in specific industries like pharma, finance, and BPO services.
Are there any Puerto Rico-specific considerations for customer operations manager visa sponsorship?
Puerto Rico follows federal immigration law, so H-1B prevailing wage requirements are determined using Department of Labor wage data for Puerto Rico-specific occupational classifications rather than mainland U.S. metro figures. Bilingual English-Spanish proficiency is frequently listed as a requirement rather than a preference by local employers, which can affect how job duties are described in LCA filings. Candidates should confirm that the specific role qualifies as a specialty occupation before proceeding.
What is the prevailing wage for sponsored customer operations manager jobs in Puerto Rico?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.