Customer Operations Manager Visa Sponsorship Jobs in Puerto Rico
Customer operations manager roles in Puerto Rico are concentrated in San Juan and Guaynabo, where pharmaceutical giants like AbbVie and Johnson & Johnson, financial services firms, and business process outsourcing companies operate large service delivery teams. Bilingual candidates with English and Spanish fluency hold a strong competitive advantage in this market.
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Get Access To All JobsOur associates celebrate lives. We celebrate our associates.
Manage the daily operations of a single Cemetery location and single line of business within the Funeral Home industry. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.
JOB RESPONSIBILITIES
Financial Management
- Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals
- Accountable for monitoring and achieving annual financial goals
- Approve expenditures and invoices including overtime
Operations
- Manage the daily activities ensuring on-time services
- Assure the location’s operating practices comply with applicable federal and state regulations and Company policies
- Establish location goals and priorities
- Effectively present and communicate Company and Market strategies, values, and goals to staff
- Manage frontline supervisor’s responsibilities, expectations, and accountabilities
- Collaborate with local Management for resource sharing, ideas, and business or operational enhancements
- Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
- Ensure the maintenance of buildings, facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture
People Development
- Develop a strong, trusting, and reliable team
- Understand team members’ career aspirations and provide assignments to develop skills and or close gaps
- Monitor training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration
- Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans and terminations
- Collaborate with Human Resources and Market Leadership for recruiting and retention
Other
- Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
- Develop and or implement plans to improve customer satisfaction index and on-line community reviews
MINIMUM REQUIREMENTS
Education
- High school diploma or equivalent
- Technical schooling diploma or Mortuary Science preferred
Experience
- Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities
- Minimum (2) years of experience managing people or projects
- Budgeting and expense control experience strongly preferred
Knowledge, Skills and Abilities
- Ability to work evenings and weekends
- Financial and business acumen
- Proficient in MS Office suite
- Excellent customer service skills
- Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
Location: US-PR - Caguas
Postal Code: 00725
Category (Portal Searching): Operations
Our associates celebrate lives. We celebrate our associates.
Manage the daily operations of a single Cemetery location and single line of business within the Funeral Home industry. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.
JOB RESPONSIBILITIES
Financial Management
- Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals
- Accountable for monitoring and achieving annual financial goals
- Approve expenditures and invoices including overtime
Operations
- Manage the daily activities ensuring on-time services
- Assure the location’s operating practices comply with applicable federal and state regulations and Company policies
- Establish location goals and priorities
- Effectively present and communicate Company and Market strategies, values, and goals to staff
- Manage frontline supervisor’s responsibilities, expectations, and accountabilities
- Collaborate with local Management for resource sharing, ideas, and business or operational enhancements
- Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
- Ensure the maintenance of buildings, facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture
People Development
- Develop a strong, trusting, and reliable team
- Understand team members’ career aspirations and provide assignments to develop skills and or close gaps
- Monitor training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration
- Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans and terminations
- Collaborate with Human Resources and Market Leadership for recruiting and retention
Other
- Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
- Develop and or implement plans to improve customer satisfaction index and on-line community reviews
MINIMUM REQUIREMENTS
Education
- High school diploma or equivalent
- Technical schooling diploma or Mortuary Science preferred
Experience
- Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities
- Minimum (2) years of experience managing people or projects
- Budgeting and expense control experience strongly preferred
Knowledge, Skills and Abilities
- Ability to work evenings and weekends
- Financial and business acumen
- Proficient in MS Office suite
- Excellent customer service skills
- Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
Location: US-PR - Caguas
Postal Code: 00725
Category (Portal Searching): Operations
Customer Operations Manager Job Roles in Puerto Rico
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Search Customer Operations Manager Jobs in Puerto RicoCustomer Operations Manager Jobs in Puerto Rico: Frequently Asked Questions
Which companies sponsor visas for customer operations managers in Puerto Rico?
Pharmaceutical and life sciences employers including AbbVie, Bristol Myers Squibb, and Amgen have sponsored work visas for operations roles in Puerto Rico. Large financial services firms and BPO companies operating out of San Juan and Guaynabo also have established HR infrastructure to support sponsorship. Multinational corporations with existing U.S. immigration programs are generally your most reliable sponsoring employers on the island.
Which visa types are most common for customer operations manager roles in Puerto Rico?
The H-1B is the most common pathway for customer operations manager roles in Puerto Rico, provided the position requires a bachelor's degree in a specific field such as business administration, operations management, or a related discipline. L-1A intracompany transferee visas are relevant for managers moving within a multinational's internal structure. TN visas apply to Canadian and Mexican nationals in qualifying management categories under USMCA.
Which cities in Puerto Rico have the most customer operations manager sponsorship jobs?
San Juan is the primary hub, home to the island's largest concentration of multinational offices, financial institutions, and corporate service centers. Guaynabo and Caguas also host significant operations teams, particularly within pharmaceutical manufacturing and healthcare services. Most visa-sponsored customer operations manager positions are tied to employers with established San Juan metro area offices rather than smaller municipalities.
How to find customer operations manager visa sponsorship jobs in Puerto Rico?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can search customer operations manager roles in Puerto Rico without sorting through positions that won't support international candidates. The platform surfaces employers who have active sponsorship programs, which is especially useful in Puerto Rico where qualifying multinationals are concentrated in specific industries like pharma, finance, and BPO services.
Are there any Puerto Rico-specific considerations for customer operations manager visa sponsorship?
Puerto Rico follows federal immigration law, so H-1B prevailing wage requirements are determined using Department of Labor wage data for Puerto Rico-specific occupational classifications rather than mainland U.S. metro figures. Bilingual English-Spanish proficiency is frequently listed as a requirement rather than a preference by local employers, which can affect how job duties are described in LCA filings. Candidates should confirm that the specific role qualifies as a specialty occupation before proceeding.
What is the prevailing wage for sponsored customer operations manager jobs in Puerto Rico?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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