Technology H-1B Sponsorship Jobs in Puerto Rico
H-1B visa technology jobs in Puerto Rico are concentrated in San Juan, where a growing number of federal contractors, healthcare IT firms, and managed service providers sponsor international workers. Companies like Triple-S Management, Evertec, and government-aligned IT contractors regularly hire software engineers, systems analysts, and network architects requiring H-1B sponsorship.
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Get Access To All JobsINTRODUCTION
Majesco isn’t just riding the AI wave – we’re leading it for the P&C, L&AH, and Pension & Retirement markets. Born in the cloud and built with an AI-native vision, we’ve reimagined the insurance and pension core as an intelligent platform that enables insurers and pension & retirement providers to move faster, see farther and operate smarter. As leaders in intelligent SaaS solutions, we’ve embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, digital solutions, and pension & retirement administration so our customer can reimagine their business with real-time business insights, optimized operations, and enhanced business outcomes. Everything we build is designed to strip away complexity and let our clients focus on what matters: delivering exceptional products, experiences, and long-term financial security for policyholders and plan participants. In a world where change is constant, our native-cloud SaaS platform empowers insurers, MGAs, and pension & retirement providers with the agility to adapt to evolving risk, regulation, and market expectations, modernize operating models, and accelerate innovation at scale. With 1400+ implementations and more than 375 customers worldwide, Majesco is the AI-native solution trusted to power the future of insurance and pension & retirement. Break free from the past and build the future of insurance. At Majesco, this means joining a team leading the insurance and retirement industry through the AI revolution. You’ll collaborate with experienced leaders and global teams building and scaling AI-native solutions that solve complex, real-world challenges – where innovation moves from concept to production, decisions carry real weight, and execution matters. If you’re looking for a place where your expertise is trusted, your judgment is valued, and your work helps define what’s next for intelligent insurance and retirement technology, Majesco is where that work happens.
ROLE
Technical Account Manager
This is a Remote First position based in Puerto Rico. Candidates must reside in Puerto Rico and be bilingual in English and Spanish. The Technical Account Manager (TAM) is a trusted advisor to Majesco Premium Support customers across the insurance industry, providing valuable guidance around operations and optimization of their Majesco solutions. The TAM is responsible for building and maintaining strong relationships with our key customers, including Property & Casualty (P&C) insurance carriers, ensuring their technical needs are met and their satisfaction with our products and services is maximized. The TAM acts as the primary technical liaison between the customer and our internal teams, providing expert guidance, support, and advocacy. The value the Technical Account Manager brings to Premium Support is increased client satisfaction, reduced support costs, and the awareness needed around Majesco product improvements that support insurance business outcomes.
Job Responsibilities:
- Build exceptional client relationships by acting as a technical advisor to assigned premium support accounts, requiring conversational level technical expertise across Majesco products and specialized skills in at least one area of Majesco technology.
- Map customer business processes, including insurance and Property & Casualty (P&C) workflows, to Majesco’s product capabilities, identify gaps, and work with stakeholders to bridge those gaps within determined timelines.
- Manage and understand SNOW incidents, customer escalations, and business pain points. Partner with internal teams on incident resolution ensuring that the customer is engaged and aware of action plans and resolution timing.
- Own escalations to resolution for assigned accounts, ensuring customer and internal stakeholders are updated at defined intervals.
- Work with management on politically sensitive issues impacting either the customers, business, or Majesco's relationship with the customer within regulated insurance environments.
- Develop support and action plans with internal teams to drive issue resolution for customers (i.e. backlog burndown, priorities, etc.), including RCAs and long-term stability improvements.
- Establish and maintain regular meeting cadence with account stakeholders, including weekly updates, monthly operational reviews, and quarterly alignment meetings.
- Communicate proactively with customers regarding product and program information, supportability issues, and strategic product plans where appropriate for insurance clients.
- Create project plans to effectively upgrade and drive version currency of our software, including understanding base upgrades, aligning upgrade activities, planning deployments, and coordinating successful releases with stakeholders.
- Help customers attain maximum value from the products or services they’ve purchased, ideally assisting them in gaining more value than they anticipated, promoting the value of our products and software use with as little customization as possible, and participating in health checks, bureau adoptions, CR requests, release management, and monitoring.
BASIC QUALIFICATIONS
- Minimum 10 plus years of experience in customer engagement, technical support, or account management role; at least 3–5 years of experience on insurance technologies, with Property & Casualty (P&C) insurance experience strongly preferred.
- Bilingual in English and Spanish, with professional fluency in both languages and the ability to communicate effectively with technical and business stakeholders.
- Must reside in Puerto Rico and be able to work effectively in a fully remote environment.
- Excellent interpersonal, communication, and presentation skills, with the ability to serve in an advisory role with both technical and business stakeholders.
- Consulting and leadership skills, with the ability to adapt to various work settings and navigate complex stakeholder environments.
- Demonstrated problem solving and decision-making skills for complex problems across functional areas and stakeholders.
- Strong project management skills, including the ability to manage multiple projects simultaneously.
- Ability to work cross functionally and collaboratively with customers, team members, and stakeholders in technical and non-technical capacities.
- Experience with software implementation projects, including requirements gathering, functional specifications, QA, user acceptance testing, or training.
- Understanding of software development lifecycle methodology and software concepts (e.g., HTML, XML, relational databases, reporting tools).
- Experience applying change management concepts on a software implementation project; ITIL Foundations certification preferred.
- Bachelor’s degree or global equivalent required; familiarity with architecture frameworks and certifications such as TOGAF or Agile Product Owner is a plus.
As a member of a rapidly growing and dynamic organization, the successful candidate must be flexible and willing to take on new tasks and responsibilities as business needs evolve. The company reserves the right to vary, change, or update job duties and responsibilities based on business requirements. This role may require shifting priorities, learning new technologies, and contributing to projects outside of the initial scope.
WHAT MAJESCO OFFERS:
At Majesco, we offer a comprehensive employee benefits package with most coverage starting on day 1. Our benefits package includes, but is not limited to: Medical, dental & vision insurance; employer-funded HSA coordinating with a high-deductible health plan; FSA; short-term/long-term disability; Life/AD&D insurance; 401(k), flexible time off, paid sick days & 11 paid holidays; paid parental/bonding leave; career anniversary leave and other voluntary benefits.
INTRODUCTION
Majesco isn’t just riding the AI wave – we’re leading it for the P&C, L&AH, and Pension & Retirement markets. Born in the cloud and built with an AI-native vision, we’ve reimagined the insurance and pension core as an intelligent platform that enables insurers and pension & retirement providers to move faster, see farther and operate smarter. As leaders in intelligent SaaS solutions, we’ve embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, digital solutions, and pension & retirement administration so our customer can reimagine their business with real-time business insights, optimized operations, and enhanced business outcomes. Everything we build is designed to strip away complexity and let our clients focus on what matters: delivering exceptional products, experiences, and long-term financial security for policyholders and plan participants. In a world where change is constant, our native-cloud SaaS platform empowers insurers, MGAs, and pension & retirement providers with the agility to adapt to evolving risk, regulation, and market expectations, modernize operating models, and accelerate innovation at scale. With 1400+ implementations and more than 375 customers worldwide, Majesco is the AI-native solution trusted to power the future of insurance and pension & retirement. Break free from the past and build the future of insurance. At Majesco, this means joining a team leading the insurance and retirement industry through the AI revolution. You’ll collaborate with experienced leaders and global teams building and scaling AI-native solutions that solve complex, real-world challenges – where innovation moves from concept to production, decisions carry real weight, and execution matters. If you’re looking for a place where your expertise is trusted, your judgment is valued, and your work helps define what’s next for intelligent insurance and retirement technology, Majesco is where that work happens.
ROLE
Technical Account Manager
This is a Remote First position based in Puerto Rico. Candidates must reside in Puerto Rico and be bilingual in English and Spanish. The Technical Account Manager (TAM) is a trusted advisor to Majesco Premium Support customers across the insurance industry, providing valuable guidance around operations and optimization of their Majesco solutions. The TAM is responsible for building and maintaining strong relationships with our key customers, including Property & Casualty (P&C) insurance carriers, ensuring their technical needs are met and their satisfaction with our products and services is maximized. The TAM acts as the primary technical liaison between the customer and our internal teams, providing expert guidance, support, and advocacy. The value the Technical Account Manager brings to Premium Support is increased client satisfaction, reduced support costs, and the awareness needed around Majesco product improvements that support insurance business outcomes.
Job Responsibilities:
- Build exceptional client relationships by acting as a technical advisor to assigned premium support accounts, requiring conversational level technical expertise across Majesco products and specialized skills in at least one area of Majesco technology.
- Map customer business processes, including insurance and Property & Casualty (P&C) workflows, to Majesco’s product capabilities, identify gaps, and work with stakeholders to bridge those gaps within determined timelines.
- Manage and understand SNOW incidents, customer escalations, and business pain points. Partner with internal teams on incident resolution ensuring that the customer is engaged and aware of action plans and resolution timing.
- Own escalations to resolution for assigned accounts, ensuring customer and internal stakeholders are updated at defined intervals.
- Work with management on politically sensitive issues impacting either the customers, business, or Majesco's relationship with the customer within regulated insurance environments.
- Develop support and action plans with internal teams to drive issue resolution for customers (i.e. backlog burndown, priorities, etc.), including RCAs and long-term stability improvements.
- Establish and maintain regular meeting cadence with account stakeholders, including weekly updates, monthly operational reviews, and quarterly alignment meetings.
- Communicate proactively with customers regarding product and program information, supportability issues, and strategic product plans where appropriate for insurance clients.
- Create project plans to effectively upgrade and drive version currency of our software, including understanding base upgrades, aligning upgrade activities, planning deployments, and coordinating successful releases with stakeholders.
- Help customers attain maximum value from the products or services they’ve purchased, ideally assisting them in gaining more value than they anticipated, promoting the value of our products and software use with as little customization as possible, and participating in health checks, bureau adoptions, CR requests, release management, and monitoring.
BASIC QUALIFICATIONS
- Minimum 10 plus years of experience in customer engagement, technical support, or account management role; at least 3–5 years of experience on insurance technologies, with Property & Casualty (P&C) insurance experience strongly preferred.
- Bilingual in English and Spanish, with professional fluency in both languages and the ability to communicate effectively with technical and business stakeholders.
- Must reside in Puerto Rico and be able to work effectively in a fully remote environment.
- Excellent interpersonal, communication, and presentation skills, with the ability to serve in an advisory role with both technical and business stakeholders.
- Consulting and leadership skills, with the ability to adapt to various work settings and navigate complex stakeholder environments.
- Demonstrated problem solving and decision-making skills for complex problems across functional areas and stakeholders.
- Strong project management skills, including the ability to manage multiple projects simultaneously.
- Ability to work cross functionally and collaboratively with customers, team members, and stakeholders in technical and non-technical capacities.
- Experience with software implementation projects, including requirements gathering, functional specifications, QA, user acceptance testing, or training.
- Understanding of software development lifecycle methodology and software concepts (e.g., HTML, XML, relational databases, reporting tools).
- Experience applying change management concepts on a software implementation project; ITIL Foundations certification preferred.
- Bachelor’s degree or global equivalent required; familiarity with architecture frameworks and certifications such as TOGAF or Agile Product Owner is a plus.
As a member of a rapidly growing and dynamic organization, the successful candidate must be flexible and willing to take on new tasks and responsibilities as business needs evolve. The company reserves the right to vary, change, or update job duties and responsibilities based on business requirements. This role may require shifting priorities, learning new technologies, and contributing to projects outside of the initial scope.
WHAT MAJESCO OFFERS:
At Majesco, we offer a comprehensive employee benefits package with most coverage starting on day 1. Our benefits package includes, but is not limited to: Medical, dental & vision insurance; employer-funded HSA coordinating with a high-deductible health plan; FSA; short-term/long-term disability; Life/AD&D insurance; 401(k), flexible time off, paid sick days & 11 paid holidays; paid parental/bonding leave; career anniversary leave and other voluntary benefits.
H-1B Technology Job Roles in Puerto Rico
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Search Technology Jobs in Puerto RicoTechnology H-1B Sponsorship Jobs in Puerto Rico: Frequently Asked Questions
Which technology companies sponsor H-1B visas in Puerto Rico?
H-1B sponsorship in Puerto Rico's technology sector comes primarily from companies like Evertec, a payment technology firm headquartered in San Juan, Triple-S Management, and federal IT contractors serving government agencies on the island. Larger multinational firms with Puerto Rico offices, including Microsoft and IBM, have also filed H-1B petitions for technology roles based there.
Which cities in Puerto Rico have the most technology H-1B sponsorship jobs?
San Juan accounts for the overwhelming majority of technology H-1B sponsorship activity in Puerto Rico. The metro area, including Guaynabo and Bayamón, hosts most of the island's financial technology firms, managed IT service providers, and federal contractors. Smaller pockets of tech hiring exist in Ponce and Caguas, but San Juan remains the primary hub for sponsored roles.
What types of technology roles typically qualify for H-1B sponsorship in Puerto Rico?
Roles that consistently qualify include software engineers, systems analysts, cybersecurity specialists, database administrators, network engineers, and IT project managers. These positions require at least a bachelor's degree in computer science, information technology, or a closely related field, satisfying the specialty occupation standard USCIS uses to evaluate H-1B petitions. General IT support roles without a degree requirement typically do not qualify.
How do I find technology H-1B sponsorship jobs in Puerto Rico?
Migrate Mate is built specifically for international job seekers and filters technology H-1B sponsorship jobs in Puerto Rico by employer, role type, and location. Because Puerto Rico's tech market is smaller than mainland hubs, setting up alerts on Migrate Mate for San Juan-based roles in software engineering, cybersecurity, and IT systems gives you early visibility into openings at companies with active H-1B sponsorship histories.
Are there any Puerto Rico-specific considerations for H-1B technology workers?
Puerto Rico is a U.S. territory, so H-1B rules apply identically to those on the mainland. One practical consideration is that the island's tech employer pool is smaller, meaning fewer companies file H-1B petitions annually. Workers already in H-1B status can transfer to a Puerto Rico-based employer through a standard portability petition, but the volume of cap-subject filings originating from the island is limited compared to mainland tech hubs.
What is the prevailing wage for H-1B technology jobs in Puerto Rico?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.