Clinical Support Associate Visa Sponsorship Jobs in Tennessee
Tennessee's clinical support associate roles are concentrated around major health systems like Vanderbilt University Medical Center in Nashville, Methodist Le Bonheur Healthcare in Memphis, and Ballad Health in the Tri-Cities region. With the state's growing healthcare sector anchored by strong academic medical centers, international candidates will find active hiring activity across hospital networks and outpatient facilities statewide.
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Get Access To All JobsINTRODUCTION
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
The Emerging Business team provides white glove support to a variety of customers. In this role, you will be primarily focused on supporting a variety of customers, such as riders and drivers involved in a healthcare ride, or other enterprise industries. In every interaction, you will leverage the Lyft platform to meet the transportation needs for all users of our platform, providing customized resolutions to create win/win solutions.
As an Associate on the Lyft Business Support team, you'll be responsible for providing Enterprise grade customer support to a variety of Lyft customers via an omnichannel experience.
You'll leverage our existing support program and resources to deliver quality resolutions for small, large, and strategic customers alike. You'll own each resolution from start to finish, ensuring that the customer feels heard and cared for throughout. Your efforts will reliably meet/exceed efficiency and customer satisfaction metrics.
Most importantly, your tenacity, positive outlook, self-awareness, and determination to make it happen will buoy everyone around you. You are organized and a resourceful problem-solver who thrives, as both, a teammate and individual contributor!
In short, you'll be the face and voice for all Lyft Business rides, and strive to provide the best-in-class customer experience.
Responsibilities:
- Be the first point of contact for Partners, who may be contacting Lyft regarding healthcare rides or an enterprise account.
- Create an exceptional, personalized service experience for Lyft Business customers.
- Be a calm and empathetic voice in critical and emotional situations.
- Provide friendly, timely support via phone, chat and email.
- Meet/exceed efficiency and customer satisfaction KPIs.
- Teach and learn from your peers and colleagues to maximize everyone's contribution.
- Provide feedback to xfn stakeholders on process or product improvements.
Experience:
- Minimum one (1) year of experience working in a directly customer-facing role via written, chat, and/or phone channels.
- Experience working in a fast-paced environment, while also being efficient with their time, and detail oriented.
- You truly care about Lyft's mission, and the happiness and success of the customer.
- Impeccable communication skills… Your communication style conveys empathy and complex instructions warmly, succinctly, and with flawless spelling and grammar.
- A zest for problem-solving… You enjoy applying your own knowledge and inquisitiveness towards helping others by actively listening, asking thoughtful questions, and methodically working towards a solution.
- Focus on teamwork… You work exceptionally well with others, building relationships that sustain a fun and productive work culture and seizing opportunities to teach and learn from your peers.
- Analytical curiosity and a commitment to improve… You naturally synthesize inputs from individual customer issues to identify trends.
- A willingness to work a flexible schedule, which may include, mornings, nights, weekends, and holidays.
- [Nice to have] Experience working within Zendesk (ticketing) and Intercom (live chat), or comparable platforms.
BENEFITS:
- Great medical, dental, and vision insurance options with additional programs available when enrolled.
- Mental health benefits.
- Family building benefits.
- Child care and pet benefits.
- 401(k) plan with company match to help save for your future.
- In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off.
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible.
- Subsidized commuter benefits.
- Monthly Lyft credits and complimentary Lyft Pink membership.
LOCATION
This role is fully remote in Nashville, candidates for this role must be based in the Nashville metro area. #Remote
The expected base pay range for this position in the Nashville area is $16.62 - $20.77, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.
INTRODUCTION
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
The Emerging Business team provides white glove support to a variety of customers. In this role, you will be primarily focused on supporting a variety of customers, such as riders and drivers involved in a healthcare ride, or other enterprise industries. In every interaction, you will leverage the Lyft platform to meet the transportation needs for all users of our platform, providing customized resolutions to create win/win solutions.
As an Associate on the Lyft Business Support team, you'll be responsible for providing Enterprise grade customer support to a variety of Lyft customers via an omnichannel experience.
You'll leverage our existing support program and resources to deliver quality resolutions for small, large, and strategic customers alike. You'll own each resolution from start to finish, ensuring that the customer feels heard and cared for throughout. Your efforts will reliably meet/exceed efficiency and customer satisfaction metrics.
Most importantly, your tenacity, positive outlook, self-awareness, and determination to make it happen will buoy everyone around you. You are organized and a resourceful problem-solver who thrives, as both, a teammate and individual contributor!
In short, you'll be the face and voice for all Lyft Business rides, and strive to provide the best-in-class customer experience.
Responsibilities:
- Be the first point of contact for Partners, who may be contacting Lyft regarding healthcare rides or an enterprise account.
- Create an exceptional, personalized service experience for Lyft Business customers.
- Be a calm and empathetic voice in critical and emotional situations.
- Provide friendly, timely support via phone, chat and email.
- Meet/exceed efficiency and customer satisfaction KPIs.
- Teach and learn from your peers and colleagues to maximize everyone's contribution.
- Provide feedback to xfn stakeholders on process or product improvements.
Experience:
- Minimum one (1) year of experience working in a directly customer-facing role via written, chat, and/or phone channels.
- Experience working in a fast-paced environment, while also being efficient with their time, and detail oriented.
- You truly care about Lyft's mission, and the happiness and success of the customer.
- Impeccable communication skills… Your communication style conveys empathy and complex instructions warmly, succinctly, and with flawless spelling and grammar.
- A zest for problem-solving… You enjoy applying your own knowledge and inquisitiveness towards helping others by actively listening, asking thoughtful questions, and methodically working towards a solution.
- Focus on teamwork… You work exceptionally well with others, building relationships that sustain a fun and productive work culture and seizing opportunities to teach and learn from your peers.
- Analytical curiosity and a commitment to improve… You naturally synthesize inputs from individual customer issues to identify trends.
- A willingness to work a flexible schedule, which may include, mornings, nights, weekends, and holidays.
- [Nice to have] Experience working within Zendesk (ticketing) and Intercom (live chat), or comparable platforms.
BENEFITS:
- Great medical, dental, and vision insurance options with additional programs available when enrolled.
- Mental health benefits.
- Family building benefits.
- Child care and pet benefits.
- 401(k) plan with company match to help save for your future.
- In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off.
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible.
- Subsidized commuter benefits.
- Monthly Lyft credits and complimentary Lyft Pink membership.
LOCATION
This role is fully remote in Nashville, candidates for this role must be based in the Nashville metro area. #Remote
The expected base pay range for this position in the Nashville area is $16.62 - $20.77, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.
Clinical Support Associate Job Roles in Tennessee
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Search Clinical Support Associate Jobs in TennesseeClinical Support Associate Jobs in Tennessee: Frequently Asked Questions
Which companies sponsor visas for clinical support associates in Tennessee?
Large health systems are the most active sponsors. Vanderbilt University Medical Center, HCA Healthcare (headquartered in Nashville), Methodist Le Bonheur Healthcare in Memphis, and Erlanger Health System in Chattanooga have all filed employment-based sponsorship petitions. Academic medical centers and multi-site hospital networks tend to have dedicated HR and immigration teams, making them more structured sponsors than smaller outpatient clinics.
Which visa types are most common for clinical support associate roles in Tennessee?
The H-1B visa is the most common visa for clinical support associates whose roles require a specialized bachelor's degree, such as positions tied to health informatics, clinical research coordination, or laboratory science. Some roles at Tennessee's nonprofit hospital systems may qualify for cap-exempt H-1B petitions. The TN visa is available to Canadian and Mexican nationals in qualifying health-related occupational categories under the USMCA agreement.
Which cities in Tennessee have the most clinical support associate sponsorship jobs?
Nashville leads by volume, driven by HCA Healthcare's corporate presence and Vanderbilt University Medical Center's research and clinical operations. Memphis is the second-largest market, with Methodist Le Bonheur, Regional One Health, and Baptist Memorial Health Care all operating significant clinical workforces. Knoxville and Chattanooga also have active hiring through University of Tennessee Medical Center and Erlanger Health System respectively.
How to find clinical support associate visa sponsorship jobs in Tennessee?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can search clinical support associate roles in Tennessee without sorting through positions that don't sponsor. The platform surfaces openings at health systems and clinical employers across Nashville, Memphis, Knoxville, and Chattanooga. Because sponsorship policies vary by employer and role type, Migrate Mate helps narrow your search to positions where international candidates are actively considered.
Are there state-specific considerations for clinical support associates seeking sponsorship in Tennessee?
Tennessee has no state income tax on wages, which affects how employers structure compensation benchmarks for prevailing wage purposes under H-1B filings. The state's large nonprofit hospital sector means many employers qualify for cap-exempt H-1B status, potentially allowing year-round filing outside the annual lottery. Candidates should confirm whether a specific role at a given institution qualifies for that exemption, as it depends on the institution's designation, not just its nonprofit status.
What is the prevailing wage for sponsored clinical support associate jobs in Tennessee?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.