Operations Director Visa Sponsorship Jobs in Tennessee
Operations director roles in Tennessee span logistics and supply chain firms in Memphis, healthcare systems like HCA Healthcare and Vanderbilt University Medical Center in Nashville, and manufacturing operations in Chattanooga and Knoxville. Employers in these sectors regularly sponsor qualified international candidates, particularly through H-1B visa and EB-2 pathways, for senior operational leadership positions.
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Get Access To All JobsINTRODUCTION
Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances, and their futures.
Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers.
We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status quo.
Unum is changing, and we’re excited about what’s next. Join us.
GENERAL SUMMARY
The Director, UX Operations & Design Program Management leads the operating systems, portfolio practices, workforce strategies, and enablement capabilities that allow UX to scale effectively across value streams. The role elevates design program management from project coordination to enterprise portfolio leadership, combining people leadership with accountability for UX demand and capacity, cross-team dependencies, studio and ResearchOps services, tooling, governance, budgets, executive reporting, and strategic partners. The Director establishes clear operating rhythms, anticipates delivery risk, enables rapid pod formation, and ensures design and research work aligns to business priorities and delivers measurable quality and value.
PRINCIPAL DUTIES & RESPONSIBILITIES
Lead UX talent, culture & workforce enablement
- Develop workforce strategies balancing employee talent, external partners, capability needs, funding, and changing demand.
- Maintain enterprise visibility into UX demand, capacity, utilization, skills, staffing risks, and deployment across value streams.
- Lead pod formation, staffing, onboarding, and deployment; resolve resource conflicts and recommend hiring or sourcing actions.
- Maintain capability inventories, skills matrices, succession insights, and resource-planning models.
- Provide direct leadership, coaching, performance management, and career development for UX professionals.
- Build an inclusive culture grounded in accountability, customer focus, knowledge sharing, and continuous learning.
Direct the UX portfolio & design program management practice
- Own portfolio planning and operating rhythms for UX initiatives across multiple teams, value streams, and senior stakeholders.
- Translate business priorities into integrated roadmaps, program plans, milestones, decision points, and measurable outcomes.
- Lead dependency management across design, research, product, engineering, finance, change, and delivery; remove barriers and resolve escalated issues.
- Establish standards for intake, prioritization, status reporting, risk and issue management, change control, and executive decision support.
- Direct resource-planning ceremonies and align UX capacity with product and delivery plans in Agile and scaled delivery environments.
- Oversee portfolio dashboards and executive communications that surface progress, tradeoffs, risks, financial implications, and required decisions.
- Mentor program managers and design leads in planning, stakeholder management, facilitation, and outcome-based delivery.
Operate and evolve the scalable UX Pod Model
- Define and continuously improve the UX operating model for a distributed, pod-based delivery organization.
- Establish scalable engagement models, governance, quality controls, and ways of working across design, research, content, accessibility, product, and engineering.
- Oversee UX roadmaps, priorities, workflows, operational services, budgets, and tooling investments.
- Govern design systems, pattern libraries, component inventories, and experience standards with Design and Engineering leaders.
- Strengthen design-to-development alignment and consistent implementation quality.
- Develop KPIs and dashboards for capacity, efficiency, quality, throughput, adoption, delivery health, and business impact.
Scale research operations & knowledge systems
- Establish ResearchOps capabilities supporting dedicated researchers and governed practitioner-led research.
- Oversee repositories, insight libraries, taxonomies, templates, participant management, and knowledge practices.
- Create standards making research consistent, compliant, discoverable, reusable, and connected to portfolio decisions.
- Coordinate research governance, privacy, compliance, and operational support.
- Apply AI and automation responsibly to improve synthesis, findability, reuse, and efficiency.
Manage financials, vendors, & commercial performance
- Own UX operational budgets, forecasts, resource assumptions, and portfolio financial reporting.
- Lead the partner operating model, including selection, onboarding, integration, performance management, contracting support, and renewals.
- Monitor partner quality, utilization, outcomes, risks, and return on investment through scorecards and governance reviews.
- Partner with Procurement, Finance, Technology, and UX leadership on sourcing, commercial outcomes, and capacity flexibility.
- Ensure external teams integrate with internal standards, tools, governance, and ways of working.
- Improve scale, speed, quality, and cost effectiveness through strategic partner use.
JOB SPECIFICATIONS
- Bachelor's degree or equivalent practical experience in UX, design operations, program management, research operations, business operations, organizational development, or a related field.
- 10+ years of progressive leadership experience in UX, DesignOps, program or portfolio management, ResearchOps, studio operations, workforce planning, or a comparable multidisciplinary environment.
- Experience leading employees and developing UX talent through coaching, performance management, and career development.
- Ability to direct complex, multi-team portfolios and scalable delivery models across design, research, content, accessibility, product, and engineering.
- Experience with portfolio planning, dependency management, risk resolution, resource allocation, capacity planning, onboarding, and executive reporting.
- Working knowledge of Agile and scaled delivery, the product design lifecycle, design systems, research repositories, UX tooling, governance, and design-to-development workflows.
- Experience managing budgets, vendors, contracts, service performance, and relationships with Procurement, Finance, Change, and Technology.
- Ability to translate operational and program data into decisions, KPIs, investment recommendations, and executive communications.
- Strong change leadership, facilitation, negotiation, and stakeholder-management skills in a complex matrix.
PREFERRED QUALIFICATIONS
- IAAP CPACC, WAS, or CPWA
- SAFe Agilist, Scrum, or equivalent Agile certification
- Prosci Change Management Certification
- Human-Centered Design, UX, or DesignOps certification (NN/g, HFI, LUMA, or equivalent)
Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best – both inside and outside the office.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$109,100.00-$224,000.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
INTRODUCTION
Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances, and their futures.
Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers.
We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status quo.
Unum is changing, and we’re excited about what’s next. Join us.
GENERAL SUMMARY
The Director, UX Operations & Design Program Management leads the operating systems, portfolio practices, workforce strategies, and enablement capabilities that allow UX to scale effectively across value streams. The role elevates design program management from project coordination to enterprise portfolio leadership, combining people leadership with accountability for UX demand and capacity, cross-team dependencies, studio and ResearchOps services, tooling, governance, budgets, executive reporting, and strategic partners. The Director establishes clear operating rhythms, anticipates delivery risk, enables rapid pod formation, and ensures design and research work aligns to business priorities and delivers measurable quality and value.
PRINCIPAL DUTIES & RESPONSIBILITIES
Lead UX talent, culture & workforce enablement
- Develop workforce strategies balancing employee talent, external partners, capability needs, funding, and changing demand.
- Maintain enterprise visibility into UX demand, capacity, utilization, skills, staffing risks, and deployment across value streams.
- Lead pod formation, staffing, onboarding, and deployment; resolve resource conflicts and recommend hiring or sourcing actions.
- Maintain capability inventories, skills matrices, succession insights, and resource-planning models.
- Provide direct leadership, coaching, performance management, and career development for UX professionals.
- Build an inclusive culture grounded in accountability, customer focus, knowledge sharing, and continuous learning.
Direct the UX portfolio & design program management practice
- Own portfolio planning and operating rhythms for UX initiatives across multiple teams, value streams, and senior stakeholders.
- Translate business priorities into integrated roadmaps, program plans, milestones, decision points, and measurable outcomes.
- Lead dependency management across design, research, product, engineering, finance, change, and delivery; remove barriers and resolve escalated issues.
- Establish standards for intake, prioritization, status reporting, risk and issue management, change control, and executive decision support.
- Direct resource-planning ceremonies and align UX capacity with product and delivery plans in Agile and scaled delivery environments.
- Oversee portfolio dashboards and executive communications that surface progress, tradeoffs, risks, financial implications, and required decisions.
- Mentor program managers and design leads in planning, stakeholder management, facilitation, and outcome-based delivery.
Operate and evolve the scalable UX Pod Model
- Define and continuously improve the UX operating model for a distributed, pod-based delivery organization.
- Establish scalable engagement models, governance, quality controls, and ways of working across design, research, content, accessibility, product, and engineering.
- Oversee UX roadmaps, priorities, workflows, operational services, budgets, and tooling investments.
- Govern design systems, pattern libraries, component inventories, and experience standards with Design and Engineering leaders.
- Strengthen design-to-development alignment and consistent implementation quality.
- Develop KPIs and dashboards for capacity, efficiency, quality, throughput, adoption, delivery health, and business impact.
Scale research operations & knowledge systems
- Establish ResearchOps capabilities supporting dedicated researchers and governed practitioner-led research.
- Oversee repositories, insight libraries, taxonomies, templates, participant management, and knowledge practices.
- Create standards making research consistent, compliant, discoverable, reusable, and connected to portfolio decisions.
- Coordinate research governance, privacy, compliance, and operational support.
- Apply AI and automation responsibly to improve synthesis, findability, reuse, and efficiency.
Manage financials, vendors, & commercial performance
- Own UX operational budgets, forecasts, resource assumptions, and portfolio financial reporting.
- Lead the partner operating model, including selection, onboarding, integration, performance management, contracting support, and renewals.
- Monitor partner quality, utilization, outcomes, risks, and return on investment through scorecards and governance reviews.
- Partner with Procurement, Finance, Technology, and UX leadership on sourcing, commercial outcomes, and capacity flexibility.
- Ensure external teams integrate with internal standards, tools, governance, and ways of working.
- Improve scale, speed, quality, and cost effectiveness through strategic partner use.
JOB SPECIFICATIONS
- Bachelor's degree or equivalent practical experience in UX, design operations, program management, research operations, business operations, organizational development, or a related field.
- 10+ years of progressive leadership experience in UX, DesignOps, program or portfolio management, ResearchOps, studio operations, workforce planning, or a comparable multidisciplinary environment.
- Experience leading employees and developing UX talent through coaching, performance management, and career development.
- Ability to direct complex, multi-team portfolios and scalable delivery models across design, research, content, accessibility, product, and engineering.
- Experience with portfolio planning, dependency management, risk resolution, resource allocation, capacity planning, onboarding, and executive reporting.
- Working knowledge of Agile and scaled delivery, the product design lifecycle, design systems, research repositories, UX tooling, governance, and design-to-development workflows.
- Experience managing budgets, vendors, contracts, service performance, and relationships with Procurement, Finance, Change, and Technology.
- Ability to translate operational and program data into decisions, KPIs, investment recommendations, and executive communications.
- Strong change leadership, facilitation, negotiation, and stakeholder-management skills in a complex matrix.
PREFERRED QUALIFICATIONS
- IAAP CPACC, WAS, or CPWA
- SAFe Agilist, Scrum, or equivalent Agile certification
- Prosci Change Management Certification
- Human-Centered Design, UX, or DesignOps certification (NN/g, HFI, LUMA, or equivalent)
Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best – both inside and outside the office.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$109,100.00-$224,000.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Operations Director Job Roles in Tennessee
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Search Operations Director Jobs in TennesseeOperations Director Jobs in Tennessee: Frequently Asked Questions
Which companies in Tennessee sponsor visas for operations directors?
Large employers with established immigration programs are the most consistent sponsors. In Tennessee, that includes HCA Healthcare and Vanderbilt University Medical Center in Nashville, FedEx and International Paper in Memphis, and Volkswagen and Wacker Chemie in the Chattanooga area. These organizations have HR infrastructure to manage H-1B petitions and PERM labor certifications, which are typically required for director-level sponsorship.
Which visa types are most common for operations director roles in Tennessee?
Operations director positions generally require a bachelor's degree in a relevant field such as business, engineering, or supply chain management, making them eligible for H-1B classification as a specialty occupation. Employers pursuing permanent sponsorship typically file under EB-2 or EB-3 categories following PERM labor certification. Candidates with advanced degrees and exceptional records may also qualify for an EB-2 National Interest Waiver, which does not require employer sponsorship.
Which cities in Tennessee have the most operations director sponsorship jobs?
Nashville leads Tennessee for operations director sponsorship activity, driven by its concentration of healthcare, corporate headquarters, and logistics firms. Memphis is a close second given its role as a major distribution and logistics hub, with FedEx and several Fortune 500 supply chain operations based there. Knoxville and Chattanooga offer additional opportunities, particularly in advanced manufacturing and automotive-sector operations management.
How to find operations director visa sponsorship jobs in Tennessee?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can search operations director roles in Tennessee without sifting through positions that do not offer immigration support. The platform aggregates openings from employers known to sponsor, covering Nashville, Memphis, Knoxville, and Chattanooga. Searching by role and state on Migrate Mate saves significant time compared to manually vetting each employer's sponsorship history.
Are there state-specific factors that affect operations director sponsorship in Tennessee?
Tennessee has no state income tax on wages, which can make total compensation packages more competitive and influence where candidates choose to pursue sponsored roles. The state's strong logistics infrastructure around Memphis and growing healthcare sector in Nashville create consistent demand for senior operations talent. Employers filing H-1B petitions must pay the prevailing wage for the role and location as determined by Department of Labor wage surveys, which applies uniformly across Tennessee metro areas.
What is the prevailing wage for sponsored operations director jobs in Tennessee?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.