Program Director Visa Sponsorship Jobs in Texas
Texas is a major hub for program director roles across healthcare, technology, defense, and higher education. Employers like UT Southwestern Medical Center, Dell Technologies, Lockheed Martin, and MD Anderson Cancer Center regularly hire for senior program leadership positions. Houston, Dallas-Fort Worth, and Austin concentrate the highest volume of sponsorship-eligible openings in this field.
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SUMMARY: Strategic, highly cross-functional leader and senior individual contributor responsible for defining and running the enterprise Voice-of-the-Customer (VOC) and customer experience strategy. This person will own CX measurement and executive engagement, translate customer insight into prioritized business outcomes, and lead journey design and governance across Sales, CS, Implementations, Support and Product. Must be comfortable presenting to executives, designing KPIs and governance, and rolling up their sleeves to operationalize programs. This role is ideal for a leader who combines strategic vision with strong execution skills — able to design VOC programs and also set up the daily processes, governance, and cross-functional delivery required to scale CX outcomes.
Responsibilities:
- VOC & Listening Strategy: Design/own the lifecycle listening program (NPS, CSAT, CES, qualitative feedback) and lead the Qualtrics migration and operationalization of survey design, sampling, and closed-loop workflows.
- CX Measurement & Analytics: Build and maintain a CX KPI scorecard and dashboards that tie NPS/CSAT/KPI signals to retention, expansion, and time-to-value. Translate quantitative and qualitative insight into executive-ready recommendations.
- Executive Engagement: Partner with Customer Success and Sales leadership to develop and execute on customer-facing executive engagement strategies and targets.
- Customer Journey & Experience Design: Lead end-to-end journey mapping for priority journeys (onboarding/implementation handoff, support, renewal/expansion), define friction points, and design measurable remediation playbooks.
- Programs & Events: Own RealWorld customer experience station at RealExpo and other customer experience activations; ensure these touchpoints align to strategy and capture insight.
- Cross-functional Leadership & Governance: Convene cross-functional stakeholders, run CX governance (roadmap prioritization, intake, success metrics), and partner with CS Ops for program delivery and delegation.
- Reporting & Insights: Own executive and board-level CX storytelling and reporting (CEO/SVP/board). Produce operational reports that measure CSAT/NPS trends, response rates, remediation cycle time, and program ROI.
- Continuous Improvement: Maintain CX tool/market best-practice pulse; drive change management and adoption for CX processes.
QUALIFICATIONS
- Required qualifications & experience:
- 6-10+ years in CX, customer insights, program management within a SaaS environment.
- Deep experience owning VOC programs (NPS/CSAT), survey design, and multi-channel listening posts.
- Strong program and project management background with hands-on experience implementing VOC and journey mapping.
- Strong analytics background — comfortable with statistical analysis, journey analytics and translating data to story.
- Track record presenting to senior/executive audiences and driving cross-org alignment without direct authority.
- Excellent stakeholder management, facilitation, and program governance skills.
- Strong written/verbal communication and stakeholder collaboration skills.
- Proficiency with survey platforms (Qualtrics strongly preferred), CRM/CS tools (Salesforce, Churn Zero strongly preferred) and dashboarding tools (PowerBI strongly preferred).
PAY RANGE: USD $121,000.00 - USD $206,000.00 /Yr.
Overview:
SUMMARY: Strategic, highly cross-functional leader and senior individual contributor responsible for defining and running the enterprise Voice-of-the-Customer (VOC) and customer experience strategy. This person will own CX measurement and executive engagement, translate customer insight into prioritized business outcomes, and lead journey design and governance across Sales, CS, Implementations, Support and Product. Must be comfortable presenting to executives, designing KPIs and governance, and rolling up their sleeves to operationalize programs. This role is ideal for a leader who combines strategic vision with strong execution skills — able to design VOC programs and also set up the daily processes, governance, and cross-functional delivery required to scale CX outcomes.
Responsibilities:
- VOC & Listening Strategy: Design/own the lifecycle listening program (NPS, CSAT, CES, qualitative feedback) and lead the Qualtrics migration and operationalization of survey design, sampling, and closed-loop workflows.
- CX Measurement & Analytics: Build and maintain a CX KPI scorecard and dashboards that tie NPS/CSAT/KPI signals to retention, expansion, and time-to-value. Translate quantitative and qualitative insight into executive-ready recommendations.
- Executive Engagement: Partner with Customer Success and Sales leadership to develop and execute on customer-facing executive engagement strategies and targets.
- Customer Journey & Experience Design: Lead end-to-end journey mapping for priority journeys (onboarding/implementation handoff, support, renewal/expansion), define friction points, and design measurable remediation playbooks.
- Programs & Events: Own RealWorld customer experience station at RealExpo and other customer experience activations; ensure these touchpoints align to strategy and capture insight.
- Cross-functional Leadership & Governance: Convene cross-functional stakeholders, run CX governance (roadmap prioritization, intake, success metrics), and partner with CS Ops for program delivery and delegation.
- Reporting & Insights: Own executive and board-level CX storytelling and reporting (CEO/SVP/board). Produce operational reports that measure CSAT/NPS trends, response rates, remediation cycle time, and program ROI.
- Continuous Improvement: Maintain CX tool/market best-practice pulse; drive change management and adoption for CX processes.
QUALIFICATIONS
- Required qualifications & experience:
- 6-10+ years in CX, customer insights, program management within a SaaS environment.
- Deep experience owning VOC programs (NPS/CSAT), survey design, and multi-channel listening posts.
- Strong program and project management background with hands-on experience implementing VOC and journey mapping.
- Strong analytics background — comfortable with statistical analysis, journey analytics and translating data to story.
- Track record presenting to senior/executive audiences and driving cross-org alignment without direct authority.
- Excellent stakeholder management, facilitation, and program governance skills.
- Strong written/verbal communication and stakeholder collaboration skills.
- Proficiency with survey platforms (Qualtrics strongly preferred), CRM/CS tools (Salesforce, Churn Zero strongly preferred) and dashboarding tools (PowerBI strongly preferred).
PAY RANGE: USD $121,000.00 - USD $206,000.00 /Yr.
Program Director Job Roles in Texas
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Search Program Director Jobs in TexasProgram Director Jobs in Texas: Frequently Asked Questions
Which companies in Texas sponsor visas for program directors?
Large healthcare systems, defense contractors, and technology employers are among the most active sponsors for program director roles in Texas. Organizations like MD Anderson Cancer Center, UT Southwestern, Lockheed Martin, Raytheon, Dell Technologies, and major university systems have established sponsorship infrastructure. Larger institutions tend to have dedicated HR and immigration teams that handle H-1B and other work visa filings more consistently than smaller employers.
What visa types are most commonly used for program director roles in Texas?
The H-1B is the most common visa category for program directors in Texas, as the role typically requires at least a bachelor's degree in a relevant field, meeting the specialty occupation standard. Candidates with extraordinary achievement in their field may qualify for the O-1A. Those transferring within a multinational organization may be eligible for the L-1A, which is designed for managers and executives moving between company offices.
Which Texas cities have the most program director visa sponsorship jobs?
Dallas-Fort Worth leads in volume, driven by a dense concentration of corporate headquarters, defense contractors, and large hospital networks. Houston follows closely, anchored by the Texas Medical Center, one of the largest medical complexes in the world. Austin has grown significantly as a technology and research hub, with employers including major semiconductor and software firms sponsoring program leadership roles with increasing frequency.
How to find program director visa sponsorship jobs in Texas?
Migrate Mate filters program director openings specifically to employers who have a documented history of visa sponsorship in Texas, saving you from applying to roles where sponsorship is unavailable. You can search by city, industry, and visa type to narrow results to your situation. Given the seniority of program director roles, filtering by healthcare, defense, and technology sectors on Migrate Mate typically surfaces the highest-quality sponsorship opportunities in this state.
Are there any Texas-specific considerations for program directors seeking visa sponsorship?
Texas has no state income tax, which affects prevailing wage comparisons used in H-1B Labor Condition Applications, since DOL wage benchmarks are calculated regionally. Program directors in the Texas Medical Center ecosystem in Houston or defense corridors in the DFW metroplex often work in highly specialized fields where sponsorship is more common because employers struggle to fill senior roles domestically. Advanced degrees from Texas public universities like UT Austin or Texas A&M can also strengthen an application's specialty occupation documentation.
What is the prevailing wage for sponsored program director jobs in Texas?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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