Science & Research OPT Jobs in Utah
Science and research F-1 OPT sponsorship jobs in Utah are concentrated around Salt Lake City, Provo, and the Research Park corridor near the University of Utah. Employers like Recursion Pharmaceuticals, Myriad Genetics, and federal labs at Hill Air Force Base regularly hire OPT candidates in biology, chemistry, data science, and environmental research roles.
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As a Technical Support Engineer at Windfall, you’ll own the customer support queue and the systems behind it. You’ll onboard new customers, configure accounts, map high-priority datasets, and resolve technical issues. Then you’ll ask the next question: why did this ticket happen, and how do we stop it from happening again? Sometimes the answer is a better help article. Sometimes it’s a product fix. More and more, it’s an AI workflow that answers the question before the customer has to ask.
This role is a great fit if you’re early in your career, operations-minded, and curious about AI. It isn’t SQL-heavy or a deep engineering role. We want a resourceful problem-solver who likes data, sweats the details, and would rather fix a problem once than answer it a hundred times.
We're on a mission to change how organizations perceive and use people data. And we hold true to our core values of: (1) Be an excellent communicator; (2) Operate with transparency; (3) Provide leverage, not optimization; (4) Win When Our Customers Win; and (5) Act with integrity and trust.
ROLE AND RESPONSIBILITIES
- Own the support queue: triage, troubleshoot, and resolve inbound tickets in Pylon, and escalate crisply to Product or Engineering when needed
- Support new customer and user onboarding, and get them to first value fast
- Monitor data delivery queues and account and dataset health, and catch issues before customers do
- Support wealth analytics reports and match analysis workflows
- Find the root cause of recurring issues and fix it with an operational improvement (e.g., a playbook, a knowledge base article, product feedback, or AI automation)
- Build and improve AI workflows that deflect and auto-resolve common questions
- When a playbook doesn’t exist yet, build it, and document your work so every handoff is clean
- Keep accurate records in Pylon, Salesforce, and our internal knowledge base
- Turn customer feedback and bug patterns into clear input for the product roadmap
What Success Looks Like In Your First 90 Days
- You run the queue on your own with fast, reliable response times
- Each of the top recurring ticket types has a playbook, a help article, or an AI answer
- Product and Engineering see you as their clearest source of customer signal
ABOUT YOU
- Operational mindset: when you see a repeated task, you want to fix it, template it, or automate it
- AI-curious: you already use tools like Claude or ChatGPT to work faster, and you want to build with them
- Detective instinct: you dig until you find the why, not just the what
- Adaptable communicator: you can switch easily between a frustrated customer, a busy engineer, and an executive
- Natural documenter: you write things down so others don’t have to ask (bonus points if you’re a Checklist Manifesto fan)
- Calm prioritizer: you separate the urgent from the noise, and you know when to solve something yourself and when to ask for help
BASIC QUALIFICATIONS
- This is a full-time, onsite role in our South Jordan, UT office (5 days/week)
- 2+ years of professional experience, with 1+ years in technical support, RevOps or sales ops, data or marketing analysis, or another CRM-adjacent role, ideally in B2B SaaS
- Comfortable with CSVs, spreadsheets, and CRM data models (objects, records, fields)
- Experience with Salesforce, HubSpot, or a similar CRM
- Experience with a ticketing or support platform (Pylon, Zendesk, Intercom, or similar)
- Strong written and verbal communication
- Bachelor’s degree or equivalent experience
PREFERRED QUALIFICATIONS
- Experience building AI workflows, automations (for example, Zapier), or bots
- Knowledge base or technical writing experience
- Light scripting or advanced spreadsheet formula skills
- Exposure to data matching, data enrichment, or nonprofit or financial services data
ADDITIONAL INFORMATION:
Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. We also offer a comprehensive benefits package, which you can explore on our careers site.
ABOUT WINDWALL
Windfall is a people intelligence and AI company that gives go-to-market teams actionable insights. By democratizing access to people data, organizations can intelligently prioritize go-to-market resources to drive greater business outcomes. Powered by best-in-class machine learning and artificial intelligence, Windfall activates insights into workflows that engage the right people for each respective organization. More than 1,500 data-driven organizations use Windfall to power their business.
We comply with CCPA. For more information on how we comply, review our privacy notice.
Windfall is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We may use AI tools to assist parts of the hiring process, such as reviewing applications or analyzing resumes. These tools assist our team and do not replace human judgment. Final hiring decisions are made by people.
INTRODUCTION
As a Technical Support Engineer at Windfall, you’ll own the customer support queue and the systems behind it. You’ll onboard new customers, configure accounts, map high-priority datasets, and resolve technical issues. Then you’ll ask the next question: why did this ticket happen, and how do we stop it from happening again? Sometimes the answer is a better help article. Sometimes it’s a product fix. More and more, it’s an AI workflow that answers the question before the customer has to ask.
This role is a great fit if you’re early in your career, operations-minded, and curious about AI. It isn’t SQL-heavy or a deep engineering role. We want a resourceful problem-solver who likes data, sweats the details, and would rather fix a problem once than answer it a hundred times.
We're on a mission to change how organizations perceive and use people data. And we hold true to our core values of: (1) Be an excellent communicator; (2) Operate with transparency; (3) Provide leverage, not optimization; (4) Win When Our Customers Win; and (5) Act with integrity and trust.
ROLE AND RESPONSIBILITIES
- Own the support queue: triage, troubleshoot, and resolve inbound tickets in Pylon, and escalate crisply to Product or Engineering when needed
- Support new customer and user onboarding, and get them to first value fast
- Monitor data delivery queues and account and dataset health, and catch issues before customers do
- Support wealth analytics reports and match analysis workflows
- Find the root cause of recurring issues and fix it with an operational improvement (e.g., a playbook, a knowledge base article, product feedback, or AI automation)
- Build and improve AI workflows that deflect and auto-resolve common questions
- When a playbook doesn’t exist yet, build it, and document your work so every handoff is clean
- Keep accurate records in Pylon, Salesforce, and our internal knowledge base
- Turn customer feedback and bug patterns into clear input for the product roadmap
What Success Looks Like In Your First 90 Days
- You run the queue on your own with fast, reliable response times
- Each of the top recurring ticket types has a playbook, a help article, or an AI answer
- Product and Engineering see you as their clearest source of customer signal
ABOUT YOU
- Operational mindset: when you see a repeated task, you want to fix it, template it, or automate it
- AI-curious: you already use tools like Claude or ChatGPT to work faster, and you want to build with them
- Detective instinct: you dig until you find the why, not just the what
- Adaptable communicator: you can switch easily between a frustrated customer, a busy engineer, and an executive
- Natural documenter: you write things down so others don’t have to ask (bonus points if you’re a Checklist Manifesto fan)
- Calm prioritizer: you separate the urgent from the noise, and you know when to solve something yourself and when to ask for help
BASIC QUALIFICATIONS
- This is a full-time, onsite role in our South Jordan, UT office (5 days/week)
- 2+ years of professional experience, with 1+ years in technical support, RevOps or sales ops, data or marketing analysis, or another CRM-adjacent role, ideally in B2B SaaS
- Comfortable with CSVs, spreadsheets, and CRM data models (objects, records, fields)
- Experience with Salesforce, HubSpot, or a similar CRM
- Experience with a ticketing or support platform (Pylon, Zendesk, Intercom, or similar)
- Strong written and verbal communication
- Bachelor’s degree or equivalent experience
PREFERRED QUALIFICATIONS
- Experience building AI workflows, automations (for example, Zapier), or bots
- Knowledge base or technical writing experience
- Light scripting or advanced spreadsheet formula skills
- Exposure to data matching, data enrichment, or nonprofit or financial services data
ADDITIONAL INFORMATION:
Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. We also offer a comprehensive benefits package, which you can explore on our careers site.
ABOUT WINDWALL
Windfall is a people intelligence and AI company that gives go-to-market teams actionable insights. By democratizing access to people data, organizations can intelligently prioritize go-to-market resources to drive greater business outcomes. Powered by best-in-class machine learning and artificial intelligence, Windfall activates insights into workflows that engage the right people for each respective organization. More than 1,500 data-driven organizations use Windfall to power their business.
We comply with CCPA. For more information on how we comply, review our privacy notice.
Windfall is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We may use AI tools to assist parts of the hiring process, such as reviewing applications or analyzing resumes. These tools assist our team and do not replace human judgment. Final hiring decisions are made by people.
OPT Science & Research Job Roles in Utah
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Search Science & Research Jobs in UtahScience & Research OPT Sponsorship Jobs in Utah: Frequently Asked Questions
Which science and research companies sponsor F-1 OPT visas in Utah?
Utah-based employers with a record of hiring F-1 OPT candidates in science and research include Recursion Pharmaceuticals, Myriad Genetics, Novabay Pharmaceuticals, and biotech firms clustered in the Salt Lake City Research Park. Federal facilities such as the Dugway Proving Ground and Hill Air Force Base also hire research scientists and engineers, though federal positions require careful eligibility review for non-citizens before applying.
Which cities in Utah have the most science and research F-1 OPT sponsorship jobs?
Salt Lake City and Provo account for the largest share of science and research OPT sponsorship activity in Utah. Salt Lake City's Research Park, adjacent to the University of Utah, houses biotech, genomics, and data science employers. Provo benefits from proximity to Brigham Young University and a growing life sciences cluster. Ogden, near Hill Air Force Base, also offers opportunities in engineering and applied research.
What types of science and research roles typically qualify for F-1 OPT sponsorship in Utah?
Roles that commonly qualify for OPT in Utah's science and research sector include bioinformatics analyst, research scientist, laboratory technician, data scientist, environmental researcher, and computational biologist. Positions directly tied to a candidate's degree field are the clearest fit for OPT authorization. STEM-designated degree holders may also be eligible for a 24-month STEM OPT extension, which is especially relevant for roles in biology, chemistry, computer science, and engineering.
How do I find science and research F-1 OPT sponsorship jobs in Utah?
Migrate Mate filters science and research job listings specifically for F-1 OPT candidates, including positions at Utah employers with verified sponsorship histories. You can search by role type, city, and OPT eligibility to surface opportunities in Salt Lake City, Provo, and surrounding areas. Focusing on employers with prior OFLC Labor Condition Application filings in research-related occupation codes can help you identify companies already familiar with the OPT authorization process.
Are there state-specific considerations for F-1 OPT sponsorship in Utah's science and research sector?
Utah does not impose state-level visa sponsorship requirements beyond standard federal rules, but a few local factors are worth noting. The state's strong university pipeline from the University of Utah and BYU means many research employers are accustomed to hiring OPT candidates. However, some positions at federally affiliated labs or defense contractors may require security clearances or U.S. citizenship, so confirming eligibility requirements with each employer before applying is important.