Strategy Business Operations Visa Sponsorship Jobs in Utah
Utah's strategy and business operations roles are concentrated in Salt Lake City's growing tech corridor, with employers like Adobe, Qualtrics, and Domo actively hiring internationally. Lehi's Silicon Slopes cluster and downtown Salt Lake City host the most sponsorship activity, making Utah an increasingly competitive market for operations professionals seeking visa sponsorship.
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Get Access To All JobsWelcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Job Summary
The Manager, NRG Initiatives, Care Tools & Systems is responsible for owning and leading the execution of enterprise energy initiatives, core Customer Care tools, and internal AI platforms that drive efficiency and performance across Care teams. This role serves as the primary Care owner for NRG initiatives, call center execution of those initiatives systems, and AI-enabled tools. The Manager partners closely with NRG, Product, Technology, Operations, and Care Leadership to ensure scalable rollout, operational readiness, and sustained performance of both large-scale enterprise programs and smaller, iterative enhancements.
Key Responsibilities
NRG Initiative Ownership
- Own Customer Care execution for NRG-driven initiatives including Smart Home Energy Savings, Vivint Home Base Essentials, and Direct Energy enrollment.
- Partner with NRG, Product, and Technology teams to understand initiative scope, timelines, and Care impacts.
- Lead Care readiness planning including process design, system changes, training coordination, and phased rollouts.
- Monitor post-launch performance and drive continuous optimization to improve Care efficiency and customer experience.
Care Tools & Systems Ownership
- Serve as the Care owner for critical agent-facing tools and platforms, including Citrix and other productivity systems.
- Partner with Technology and Operations teams to monitor system performance, identify trends, and prioritize improvements.
- Oversee testing, validation, and stabilization efforts for system changes impacting Care workflows.
Internal AI Tools & Automation
- Help own and scale internal AI tools that support Customer Care operations and leadership efficiency.
- Partner on Care use cases and adoption for platforms such as Microsoft Copilot, Service Cloud Voice AI capabilities, and internally built AI coaching tools.
- Ensure AI tools are operationally embedded, well-documented, and aligned to supervisor and agent workflows.
- Identify opportunities where AI can drive measurable gains in productivity, quality, and decision-making for Care leaders.
Asset Planning & Operational Readiness
- Own Care asset planning related to NRG initiatives, tools, and AI platforms including licenses, access, and capacity needs.
- Coordinate with Finance, Technology, and Operations partners to ensure teams are properly equipped to support growth and change.
- Maintain visibility into current-state and future-state Care capability needs.
Cross-Functional Program Leadership
- Act as the primary Care point of contact for enterprise initiative intake and prioritization.
- Drive alignment across stakeholders on responsibilities, timelines, and dependencies.
- Deliver executive-ready updates, dashboards, and program documentation.
Qualifications
Required
- 2-3 years of experience in program management, operations, platform enablement, or related roles.
- Strong experience supporting Customer Care, Contact Center, or Operations environments.
- Proven ability to lead complex, cross-functional initiatives.
- Excellent written and verbal communication skills.
Preferred
- Experience supporting energy, utilities, smart home, or subscription-based services.
- Familiarity with agent desktop platforms, AI-enabled tools, and automation technologies.
- Experience scaling enablement, SOPs, and operational change across large Care organizations.
Why This Role Matters
This role is critical to ensuring NRG initiatives, Care systems, and AI investments deliver real operational impact. By combining strong people leadership, platform ownership, and execution rigor, this Manager enables Customer Care to scale efficiently while improving both customer and agent experiences.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Job Summary
The Manager, NRG Initiatives, Care Tools & Systems is responsible for owning and leading the execution of enterprise energy initiatives, core Customer Care tools, and internal AI platforms that drive efficiency and performance across Care teams. This role serves as the primary Care owner for NRG initiatives, call center execution of those initiatives systems, and AI-enabled tools. The Manager partners closely with NRG, Product, Technology, Operations, and Care Leadership to ensure scalable rollout, operational readiness, and sustained performance of both large-scale enterprise programs and smaller, iterative enhancements.
Key Responsibilities
NRG Initiative Ownership
- Own Customer Care execution for NRG-driven initiatives including Smart Home Energy Savings, Vivint Home Base Essentials, and Direct Energy enrollment.
- Partner with NRG, Product, and Technology teams to understand initiative scope, timelines, and Care impacts.
- Lead Care readiness planning including process design, system changes, training coordination, and phased rollouts.
- Monitor post-launch performance and drive continuous optimization to improve Care efficiency and customer experience.
Care Tools & Systems Ownership
- Serve as the Care owner for critical agent-facing tools and platforms, including Citrix and other productivity systems.
- Partner with Technology and Operations teams to monitor system performance, identify trends, and prioritize improvements.
- Oversee testing, validation, and stabilization efforts for system changes impacting Care workflows.
Internal AI Tools & Automation
- Help own and scale internal AI tools that support Customer Care operations and leadership efficiency.
- Partner on Care use cases and adoption for platforms such as Microsoft Copilot, Service Cloud Voice AI capabilities, and internally built AI coaching tools.
- Ensure AI tools are operationally embedded, well-documented, and aligned to supervisor and agent workflows.
- Identify opportunities where AI can drive measurable gains in productivity, quality, and decision-making for Care leaders.
Asset Planning & Operational Readiness
- Own Care asset planning related to NRG initiatives, tools, and AI platforms including licenses, access, and capacity needs.
- Coordinate with Finance, Technology, and Operations partners to ensure teams are properly equipped to support growth and change.
- Maintain visibility into current-state and future-state Care capability needs.
Cross-Functional Program Leadership
- Act as the primary Care point of contact for enterprise initiative intake and prioritization.
- Drive alignment across stakeholders on responsibilities, timelines, and dependencies.
- Deliver executive-ready updates, dashboards, and program documentation.
Qualifications
Required
- 2-3 years of experience in program management, operations, platform enablement, or related roles.
- Strong experience supporting Customer Care, Contact Center, or Operations environments.
- Proven ability to lead complex, cross-functional initiatives.
- Excellent written and verbal communication skills.
Preferred
- Experience supporting energy, utilities, smart home, or subscription-based services.
- Familiarity with agent desktop platforms, AI-enabled tools, and automation technologies.
- Experience scaling enablement, SOPs, and operational change across large Care organizations.
Why This Role Matters
This role is critical to ensuring NRG initiatives, Care systems, and AI investments deliver real operational impact. By combining strong people leadership, platform ownership, and execution rigor, this Manager enables Customer Care to scale efficiently while improving both customer and agent experiences.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
Strategy Business Operations Job Roles in Utah
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Search Strategy Business Operations Jobs in UtahStrategy Business Operations Jobs in Utah: Frequently Asked Questions
Which companies sponsor visas for strategy business operations roles in Utah?
Adobe, Qualtrics, Domo, and Pluralsight are among the Utah-based employers with documented H-1B sponsorship histories for business operations and strategy roles. Healthcare organizations like Intermountain Health and financial services firms in Salt Lake City also sponsor international talent for operations positions. Sponsorship availability varies by role seniority, team headcount, and hiring cycle, so confirming sponsorship intent directly with each employer matters.
Which visa types are most common for strategy business operations roles in Utah?
The H-1B is the most common visa category for strategy and business operations professionals in Utah, as these roles typically require a bachelor's degree in business, finance, economics, or a related field, satisfying the specialty occupation requirement. L-1B visas apply when an international employee transfers within a multinational company. O-1 visas are less common but relevant for candidates with demonstrated extraordinary achievement in their field.
Which cities in Utah have the most strategy business operations sponsorship jobs?
Salt Lake City accounts for the largest share of strategy and business operations sponsorship activity in Utah, particularly in the tech, healthcare, and financial services sectors. Lehi, often called Silicon Slopes, is the second-largest hub, home to Qualtrics, Domo, and several high-growth SaaS companies. Provo and Ogden have smaller but growing concentrations of operations roles tied to university-affiliated startups and regional corporate offices.
How to find strategy business operations visa sponsorship jobs in Utah?
Migrate Mate filters strategy and business operations jobs specifically by visa sponsorship availability, so you can search Utah-based openings without manually vetting each employer. The platform surfaces roles from companies with active H-1B sponsorship histories, which is especially useful given Utah's mix of established tech employers and fast-growing startups in the Silicon Slopes corridor. Setting up alerts for Utah operations roles helps you catch new postings early in hiring cycles.
Are there any Utah-specific considerations for strategy business operations visa sponsorship?
Utah's Department of Labor prevailing wage determinations for business operations and strategy roles are shaped heavily by the Salt Lake City metropolitan area, which has seen significant wage growth alongside tech sector expansion. Employers in Lehi and Provo must still meet prevailing wage requirements even though those cities can have different local market rates. Utah's strong Brigham Young University and University of Utah graduate pipelines also mean some employers have established international hiring frameworks already in place.
What is the prevailing wage for sponsored strategy business operations jobs in Utah?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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