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INTRODUCTION

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

ROLE OVERVIEW

Own the enterprise sales strategy and revenue growth for a portfolio of large, complex organizations, creating pipeline, winning new customers, expanding strategic relationships, and leading sophisticated sales cycles from opportunity creation through close.

Genesys is advancing customer experience through AI-powered CCaaS and experience orchestration. In this role, you will engage senior business and technology executives, uncover high-value AI and automation opportunities, and connect Genesys capabilities to measurable customer outcomes.

You will have significant ownership of customer strategy, account planning, pipeline development, executive relationships, forecasting, and commercial outcomes. Success requires creating opportunities where none exist and orchestrating Genesys specialists, executives, and partners around a clear strategy for winning and growing complex enterprise accounts.

The role offers direct exposure to enterprise AI transformation, executive decision makers, and complex strategic initiatives spanning customer experience, cloud, automation, and emerging AI capabilities. You will deepen your expertise in areas such as generative, conversational, and agentic AI while influencing how large enterprises modernize customer and employee experiences.

KEY RESPONSIBILITIES:

• Own the end-to-end sales strategy, customer relationships, pipeline, and revenue performance for assigned enterprise accounts, using strategic account plans to identify customer priorities, stakeholders, whitespace, competitive dynamics, and long-term growth opportunities
• Create sustainable pipeline through strategic prospecting, account-based selling, executive engagement, and partner collaboration, accelerating both new-customer acquisition and expansion within existing enterprise accounts
• Drive territory execution that consistently meets or exceeds revenue objectives while maintaining disciplined account and opportunity management
• Develop a deep understanding of each customer's business, technology environment, and customer experience priorities to identify high-value CCaaS, AI, automation, and experience orchestration opportunities tied to measurable business outcomes
• Influence C-level business and technology leaders through strategic conversations about AI and customer experience transformation, connecting Genesys capabilities to executive priorities and enterprise strategy
• Lead complex, multi-stakeholder sales cycles across business, technology, procurement, finance, security, legal, and executive teams, building champions, executive sponsorship, and organizational consensus
• Apply MEDDPICC to strengthen qualification, develop competitive win strategies, identify risk, and improve forecast predictability based on customer evidence and deal progression
• Orchestrate cross-functional pursuit teams across Solution Consulting, AI and Experience Orchestration specialists, Customer Success, Professional Services, Product, Marketing, partners, and Genesys executives while retaining ownership of the customer strategy
• Advance customer conversations by staying current on generative, conversational, and agentic AI, copilots, intelligent automation, emerging enterprise use cases, and competitive dynamics
• Advocate for customer outcomes while balancing customer priorities with Genesys' long-term strategic and commercial objectives

REQUIRED QUALIFICATIONS:

• 7+ years of direct, quota-carrying enterprise software sales experience with large, complex organizations, including Fortune 500 enterprises, and a consistent record of meeting or exceeding revenue targets
• Proven success winning and closing complex, competitive, multimillion-dollar opportunities with sales cycles of 6 to 24 months
• Demonstrated experience selling AI-powered enterprise solutions and cloud or SaaS platforms
• Strong understanding of enterprise AI in customer experience, including conversational, generative, and agentic AI, virtual agents, copilots, intelligent automation, and experience orchestration, combined with the curiosity to remain current as the market evolves
• Strong business and financial acumen, with the ability to translate complex technology and AI capabilities into differentiated solutions, executive-level business cases, and measurable customer value
• Proven track record of creating pipeline through direct prospecting, executive relationships, partners, and the broader ecosystem across both new-customer development and expansion within existing enterprise accounts
• Strong strategic account planning capabilities, including identifying whitespace, mapping complex organizations, and developing trusted relationships with C-level executives across multiple business units
• Demonstrated ability to lead complex sales campaigns in a collaborative, matrixed environment involving specialists, Solution Consultants, partners, Customer Success, Professional Services, Product, Marketing, and executive leadership
• Strong executive presence with excellent communication, presentation, discovery, negotiation, and consultative selling capabilities
• Hands-on experience applying MEDDPICC or a comparable structured enterprise sales methodology
• Demonstrated ability to operate with significant autonomy, accountability, and a strong focus on results
• Bachelor's degree or equivalent practical experience
• Ability to travel as required

PREFERRED QUALIFICATIONS:

• Experience selling enterprise solutions in customer experience, CCaaS, Workforce Engagement Management (WEM), Customer Journey Analytics, CRM, digital engagement, or automation
• Experience engaging executives on AI-powered customer experience transformation and identifying where emerging AI capabilities can create meaningful business value
• Experience developing multimillion-dollar transformation strategies and navigating complex enterprise buying organizations
• Experience building consensus across multiple stakeholders while leading extended internal and partner teams through competitive enterprise sales cycles

COMPENSATION:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$111,700.00 - $196,300.00

BENEFITS:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

WORKING AT GENESYS

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

WHAT HAPPENS AFTER YOU APPLY

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

STAY CONNECTED

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

EMPLOYEE REFERRAL

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

ABOUT GENESYS:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.

REASONABLE ACCOMMODATIONS:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.