Patient Services Manager Visa Sponsorship Jobs in Washington DC
Washington DC's concentration of major hospital systems, federal health agencies, and research institutions creates steady demand for patient services managers. Organizations like MedStar Health, Children's National Hospital, and George Washington University Hospital regularly hire for these roles, with many sponsoring H-1B visas for qualified international candidates.
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Get Access To All Jobs111 Michigan Avenue Northwest
Washington, DC 20010
Kids Are Our Everything.
Department
10123 Global Services Business Development
Pay Range
$65,124.80 - $108,555.20
About the Role:
The Patient Care Coordinator, Global Services (PCC) is responsible for providing high-level care coordination to international patients and families, referring sponsors, and internal clients. This role is responsible for providing efficient, individualized services to Global Services patients seeking and receiving medical care or remote second-opinion services at Children's National. The PCC follows international patients from inquiry to repatriation, enhancing accessibility to healthcare services, ensuring care continuity, offering comprehensive support, and delivering exceptional customer service.
The PCC is the main point of contact for families, addressing their needs and inquiries with utmost care and empathy. This role collaborates closely with hospital teams to ensure seamless coordination of all aspects of the patient and family's treatment journey, whether inpatient or outpatient. This includes coordinating hospital admissions, outpatient appointments, and procedures, as well as facilitating communication with payers and sponsors. The PCC responds to patient payors' requests, triages miscellaneous inquiries to the appropriate teams, and prioritizes work effectively to meet deadlines. Managing and maintaining data in various systems to track efforts and support international patient services are also part of the PCC responsibilities.
Fluency in English and one or more languages is a requirement for this role. Candidates are required to undergo an oral and written language proficiency assessment in English, as well as, the specified language prior to finalizing the hiring process.
What You’ll Bring:
Minimum Education
Bachelor's Degree (Required) Or Relevant experience beyond the minimum required work experience may substitute the educational requirement on a 1-to-1 ratio
Minimum Work Experience
3 years related and progressive coordination experience (Required)
2 years customer service experience (Required)
1 year experience in healthcare setting (Preferred)
Required Skills/Knowledge
Fluency in English and one or more languages, to include: Arabic, Spanish, Hebrew or Mandarin
Exceptional customer service skills to ensure a positive experience for international patients
Diplomatic and tactful oral and written communication skills to interact with diverse groups of people
Proficiency with Microsoft 365 and other necessary computer applications
Proficient in data management and analysis for effective decision-making
Ability to assess multiple variables to determine the most appropriate course of action
Exercise good judgment in handling sensitive and confidential information and situations
Highly proficient in Medical Terminology
Required Licenses and Certifications
Certification: 40-hour Medical Interpreter Training Course (must have proof of certificate from a reputable training institution) within 90 days of employment start date. 90 Days (Required)
Certification: Interpreter Skills Assessment oral language proficiency test in English and target language. Candidate must pass the assessment provided by Children's National. 1 Year (Required)
Functional Accountabilities
International Patient Care Coordination
- Coordinates the care for international patients and their families throughout their interactions with Children's National Hospital, ensuring patient’s needs are met.
- Independently manage patient care related activities, escalating complex inquiries and issues when necessary, and coordinating other patient care support activities.
- Initiate and lead the multi-disciplinary assessment process for international patient inquiries for self-pay patients, embassy-sponsored patients, diplomatic community and international/domestic insured patients.
- Collaborate with clinical team to effectively communicate clinical needs, changes in level of care, denials, and high risk cases by following established processes to provide superb coordination and to minimize financial risk.
- Maintain a solid understanding of the patient’s care and provide regular updates to patients and their families throughout their treatment.
- Facilitate necessary follow up for patients, including clinical visits, family meetings, prescriptions, and equipment delivery.
- Proactively identify and resolve any issues or problems that may arise.
- Manage and facilitate patient and family logistics, such as accommodations, transportation, and other administrative tasks.
- Provide patients and families with consolidated medical reports at the end of treatment to assist with follow-up care in their home country.
- Possess thorough understanding of international patient service policies and procedures to provide comprehensive coordination.
- Ensures accurate and timely dissemination of specific coverage information to the designated entity, including patient access and finance teams.
- Provides medical interpretation by exhibiting exceptional linguistic skills and a high level of cultural awareness.
- Participate in the on-call rotation as required, providing continuous support and responsiveness to patient needs outside of regular business hours.
Administrative/Operational Support
- Leverage IT systems to capture data, manage logistics and facilitate plan of care.
- Assist in the collection of information to track international patients throughout their treatment journey including the utilization of the designated CRM platform. Maintain accurate patient data profiles so that pertinent information is readily available for treating teams, as well as, the requesting sponsors.
- Collect accurate demographic and insurance information. Update systems as needed in accordance with department standards.
- Collaborate with clinical team to communicate denials, high risk, or changes in level of care using accepted processes to limit financial risk to CNH and patients’ families.
- Navigate internal and external systems to accurately identify or secure payers and link patients to needed services.
- Completes documentation of all relevant conversations, meetings, and referrals.
- Actively participates in team meetings
Benefits That Support You:
- Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
- Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.
- Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts.
- Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.
- Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more.
Why Join Us:
- Nationally Recognized Excellence – Consistently ranked among the Top 10 Children’s Hospitals in the nation by U.S. News & World Report.
- Leading Pediatric Care – One of the largest and most comprehensive children’s hospitals in the country, offering nationally ranked specialties and cutting-edge treatments.
- Innovation & Research – A premier academic medical center with a strong commitment to pediatric research, education, and advancing the future of child health.
- Mission-Driven Culture – Dedicated to providing family-centered care while fostering a collaborative, supportive environment for clinical teams.
The disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children’s National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual’s combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children’s National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.
Children's National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster.
Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.
111 Michigan Avenue Northwest
Washington, DC 20010
Kids Are Our Everything.
Department
10123 Global Services Business Development
Pay Range
$65,124.80 - $108,555.20
About the Role:
The Patient Care Coordinator, Global Services (PCC) is responsible for providing high-level care coordination to international patients and families, referring sponsors, and internal clients. This role is responsible for providing efficient, individualized services to Global Services patients seeking and receiving medical care or remote second-opinion services at Children's National. The PCC follows international patients from inquiry to repatriation, enhancing accessibility to healthcare services, ensuring care continuity, offering comprehensive support, and delivering exceptional customer service.
The PCC is the main point of contact for families, addressing their needs and inquiries with utmost care and empathy. This role collaborates closely with hospital teams to ensure seamless coordination of all aspects of the patient and family's treatment journey, whether inpatient or outpatient. This includes coordinating hospital admissions, outpatient appointments, and procedures, as well as facilitating communication with payers and sponsors. The PCC responds to patient payors' requests, triages miscellaneous inquiries to the appropriate teams, and prioritizes work effectively to meet deadlines. Managing and maintaining data in various systems to track efforts and support international patient services are also part of the PCC responsibilities.
Fluency in English and one or more languages is a requirement for this role. Candidates are required to undergo an oral and written language proficiency assessment in English, as well as, the specified language prior to finalizing the hiring process.
What You’ll Bring:
Minimum Education
Bachelor's Degree (Required) Or Relevant experience beyond the minimum required work experience may substitute the educational requirement on a 1-to-1 ratio
Minimum Work Experience
3 years related and progressive coordination experience (Required)
2 years customer service experience (Required)
1 year experience in healthcare setting (Preferred)
Required Skills/Knowledge
Fluency in English and one or more languages, to include: Arabic, Spanish, Hebrew or Mandarin
Exceptional customer service skills to ensure a positive experience for international patients
Diplomatic and tactful oral and written communication skills to interact with diverse groups of people
Proficiency with Microsoft 365 and other necessary computer applications
Proficient in data management and analysis for effective decision-making
Ability to assess multiple variables to determine the most appropriate course of action
Exercise good judgment in handling sensitive and confidential information and situations
Highly proficient in Medical Terminology
Required Licenses and Certifications
Certification: 40-hour Medical Interpreter Training Course (must have proof of certificate from a reputable training institution) within 90 days of employment start date. 90 Days (Required)
Certification: Interpreter Skills Assessment oral language proficiency test in English and target language. Candidate must pass the assessment provided by Children's National. 1 Year (Required)
Functional Accountabilities
International Patient Care Coordination
- Coordinates the care for international patients and their families throughout their interactions with Children's National Hospital, ensuring patient’s needs are met.
- Independently manage patient care related activities, escalating complex inquiries and issues when necessary, and coordinating other patient care support activities.
- Initiate and lead the multi-disciplinary assessment process for international patient inquiries for self-pay patients, embassy-sponsored patients, diplomatic community and international/domestic insured patients.
- Collaborate with clinical team to effectively communicate clinical needs, changes in level of care, denials, and high risk cases by following established processes to provide superb coordination and to minimize financial risk.
- Maintain a solid understanding of the patient’s care and provide regular updates to patients and their families throughout their treatment.
- Facilitate necessary follow up for patients, including clinical visits, family meetings, prescriptions, and equipment delivery.
- Proactively identify and resolve any issues or problems that may arise.
- Manage and facilitate patient and family logistics, such as accommodations, transportation, and other administrative tasks.
- Provide patients and families with consolidated medical reports at the end of treatment to assist with follow-up care in their home country.
- Possess thorough understanding of international patient service policies and procedures to provide comprehensive coordination.
- Ensures accurate and timely dissemination of specific coverage information to the designated entity, including patient access and finance teams.
- Provides medical interpretation by exhibiting exceptional linguistic skills and a high level of cultural awareness.
- Participate in the on-call rotation as required, providing continuous support and responsiveness to patient needs outside of regular business hours.
Administrative/Operational Support
- Leverage IT systems to capture data, manage logistics and facilitate plan of care.
- Assist in the collection of information to track international patients throughout their treatment journey including the utilization of the designated CRM platform. Maintain accurate patient data profiles so that pertinent information is readily available for treating teams, as well as, the requesting sponsors.
- Collect accurate demographic and insurance information. Update systems as needed in accordance with department standards.
- Collaborate with clinical team to communicate denials, high risk, or changes in level of care using accepted processes to limit financial risk to CNH and patients’ families.
- Navigate internal and external systems to accurately identify or secure payers and link patients to needed services.
- Completes documentation of all relevant conversations, meetings, and referrals.
- Actively participates in team meetings
Benefits That Support You:
- Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
- Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.
- Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts.
- Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.
- Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more.
Why Join Us:
- Nationally Recognized Excellence – Consistently ranked among the Top 10 Children’s Hospitals in the nation by U.S. News & World Report.
- Leading Pediatric Care – One of the largest and most comprehensive children’s hospitals in the country, offering nationally ranked specialties and cutting-edge treatments.
- Innovation & Research – A premier academic medical center with a strong commitment to pediatric research, education, and advancing the future of child health.
- Mission-Driven Culture – Dedicated to providing family-centered care while fostering a collaborative, supportive environment for clinical teams.
The disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children’s National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual’s combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children’s National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.
Children's National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster.
Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.
Patient Services Manager Job Roles in Washington DC
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Search Patient Services Manager Jobs in Washington DCPatient Services Manager Jobs in Washington DC: Frequently Asked Questions
Which companies sponsor visas for patient services managers in Washington DC?
The largest sponsors in DC are major health systems and academic medical centers. MedStar Health, Children's National Hospital, George Washington University Hospital, and Georgetown University Medical Center have all sponsored H-1B petitions for healthcare administration roles. Federal health agencies like NIH and HRSA occasionally hire patient services managers in adjacent roles. Academic medical centers tend to have established international hiring processes and dedicated HR teams familiar with sponsorship requirements.
Which visa types are most common for patient services manager roles in Washington DC?
The H-1B is the most common visa for patient services managers, as the role typically requires a bachelor's degree in healthcare administration, business, or a related field, qualifying it as a specialty occupation. Some candidates in DC also enter through the TN visa if they are Canadian or Mexican nationals with qualifying credentials. Those with exceptional records in healthcare management may qualify for an O-1 visa, though this is less common for administrative roles.
How to find patient services manager visa sponsorship jobs in Washington DC?
Migrate Mate is the most direct way to find patient services manager roles in Washington DC where employers are open to visa sponsorship. The platform filters jobs specifically by sponsorship availability, saving significant time compared to reviewing general job postings that rarely state sponsorship policies upfront. Focusing on large hospital systems and academic medical centers in the DC metro area gives the strongest results, as these employers have the legal infrastructure to support international hires.
Which areas within Washington DC have the most patient services manager sponsorship jobs?
Most sponsoring employers are concentrated in central DC, particularly around the medical corridor near Georgetown, GWU, and Capitol Hill. The broader DC metro area extends sponsorship opportunities into Northern Virginia, where hospitals like Inova Health System operate, and suburban Maryland, home to University of Maryland Medical System facilities. Candidates open to the full metro region will see a significantly wider pool of roles than those limiting searches to the District itself.
Are there any DC-specific considerations for patient services manager visa sponsorship?
DC's healthcare sector is heavily influenced by federal policy and academic medicine, which means many employers are large, well-resourced institutions with experience sponsoring international workers. The Department of Labor's prevailing wage requirements apply to H-1B filings, and wages for patient services managers in DC are benchmarked to the local metropolitan area, which tends to reflect the higher cost of living. Candidates with prior healthcare administration experience and U.S.-recognized credentials are generally stronger candidates for sponsorship.
What is the prevailing wage for sponsored patient services manager jobs in Washington DC?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.