Bilingual Care Coordinator Jobs in USA with Visa Sponsorship
Bilingual Care Coordinators are consistently sponsored on H-1B visa and TN visas when the role requires a bachelor's degree in social work, nursing, or a related health field. Employers in healthcare systems, managed care organizations, and community health centers file LCAs regularly for this title. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsMake banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Handles telephone calls providing outstanding customer service using English and Spanish languages. By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about Bank products and services, and up sells and cross-sells other products based on the customer's needs.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Handles customer calls in a professional, courteous manner, using English and Spanish languages.
- Provides accurate information to the customer. Explains products and policies so the customer can understand.
- Handles some complex customer inquiries in areas of expertise.
- Makes every effort possible to answer the customer's question or solve the problem during the call, without transferring the customer to another employee or department. When follow-up is required, doing so within the timeframe committed to the customer.
- Wherever possible help educate and convert the customer to a different or an additional self-service channel available.
- Consistently offer more cost effective service channels.
- Follows departmental policies and procedures, particularly in regards to customer confidentiality.
- Accurately enters or confirms customer information into various systems; initiates and/or completes proper request forms in assisting customers.
- Effectively uses computer systems for tracking, information gathering, and/or troubleshooting.
- Suggest improvements and changes to processes and policies to improve productivity or customer satisfaction.
- Continually learning and developing knowledge of Bank products and services.
- Perform any other duties assigned.
SUPERVISORY RESPONSIBILITIES:
None.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- High school education or equivalent.
- Must be able to perform data entry and basic computer skills.
- Be able to understand and respond to customer inquiries in one or multiple product categories.
- Excellent customer service skills and the ability to articulate and explain information clearly.
- Previous customer service or call center experience preferred.
- Excellent telephone communication skills are essential.
- Must be able, and willing to learn about Bank products and services.
- Good problem solving skills.
- Must be fluent in English and Spanish languages.
Bilingual Consumer Contact Prof I
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION: Cincinnati, Ohio 45227
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Handles telephone calls providing outstanding customer service using English and Spanish languages. By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about Bank products and services, and up sells and cross-sells other products based on the customer's needs.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Handles customer calls in a professional, courteous manner, using English and Spanish languages.
- Provides accurate information to the customer. Explains products and policies so the customer can understand.
- Handles some complex customer inquiries in areas of expertise.
- Makes every effort possible to answer the customer's question or solve the problem during the call, without transferring the customer to another employee or department. When follow-up is required, doing so within the timeframe committed to the customer.
- Wherever possible help educate and convert the customer to a different or an additional self-service channel available.
- Consistently offer more cost effective service channels.
- Follows departmental policies and procedures, particularly in regards to customer confidentiality.
- Accurately enters or confirms customer information into various systems; initiates and/or completes proper request forms in assisting customers.
- Effectively uses computer systems for tracking, information gathering, and/or troubleshooting.
- Suggest improvements and changes to processes and policies to improve productivity or customer satisfaction.
- Continually learning and developing knowledge of Bank products and services.
- Perform any other duties assigned.
SUPERVISORY RESPONSIBILITIES:
None.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- High school education or equivalent.
- Must be able to perform data entry and basic computer skills.
- Be able to understand and respond to customer inquiries in one or multiple product categories.
- Excellent customer service skills and the ability to articulate and explain information clearly.
- Previous customer service or call center experience preferred.
- Excellent telephone communication skills are essential.
- Must be able, and willing to learn about Bank products and services.
- Good problem solving skills.
- Must be fluent in English and Spanish languages.
Bilingual Consumer Contact Prof I
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION: Cincinnati, Ohio 45227
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
See all 7,709+ Bilingual Care Coordinator Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Bilingual Care Coordinator roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Bilingual Care Coordinator
Frame your bilingual skills as a clinical asset
Sponsoring employers need to justify the specialty occupation standard. Emphasize that your language ability directly supports patient assessment, care plan adherence, and health literacy interventions, not just translation. That framing strengthens the degree-requirement argument.
Target managed care and Medicaid health plans
Medicaid managed care organizations and large hospital networks file the most LCAs for care coordinator roles. These employers have established immigration counsel and are far more likely to sponsor than small clinics or independent practices handling sponsorship for the first time.
Confirm your degree field matches the job description
USCIS requires a specific degree in a directly related field. A bachelor's in social work, public health, nursing, or health administration typically qualifies. A general business or unrelated science degree usually won't, even with years of healthcare experience.
Ask about LCA status before the final interview round
Some employers are willing to sponsor but have never done it. Ask whether they have existing immigration counsel and active LCA filings. Employers with prior H-1B or TN approvals for similar roles move significantly faster through the process than first-time sponsors.
Canadian and Mexican nationals should highlight TN eligibility
TN visa status is faster and cheaper than H-1B for qualifying roles. Social workers and registered nurses are explicitly listed TN categories. If you hold Canadian or Mexican citizenship, leading with TN eligibility often removes a major hesitation for employers considering sponsorship.
Document experience that substitutes for degree gaps
If your degree is in a tangentially related field, three years of relevant professional experience can substitute for one year of formal education under USCIS equivalency rules. A detailed experience letter from a prior supervisor substantially strengthens a borderline specialty occupation case.
Frequently Asked Questions
Does a Bilingual Care Coordinator role qualify as a specialty occupation for H-1B purposes?
It can, but it requires careful documentation. USCIS looks for evidence that a bachelor's degree in a specific field, typically social work, nursing, or public health, is a standard minimum requirement for the position, not merely preferred. Employers who list degree requirements broadly or accept any bachelor's degree risk a specialty occupation challenge. Roles tied to clinical case management, behavioral health coordination, or Medicaid care transitions tend to have stronger specialty occupation arguments than general patient navigation positions.
Which visa types are most commonly used to sponsor Bilingual Care Coordinators?
H-1B visa is the most common path, particularly for applicants already in the U.S. on OPT or another nonimmigrant status. TN is available to Canadian and Mexican nationals if the role maps to a listed TN category such as social worker or medical professional. E-3 visa applies to Australian citizens in qualifying specialty occupation roles. O-1A is theoretically available but rarely pursued for this title given the extraordinary ability standard required. Browse current openings on Migrate Mate to see which employers are actively sponsoring.
Do employers typically sponsor Bilingual Care Coordinators for green cards?
Some do, particularly large health systems and managed care organizations with established immigration programs. The most common pathway is EB-2 or EB-3 through PERM labor certification, which requires the employer to demonstrate no qualified U.S. workers are available. The process typically takes two to four years from PERM filing to I-140 approval, and longer if your country of birth has a visa backlog. Ask directly during the offer negotiation phase whether the employer has a policy on immigrant visa sponsorship.
Does the bilingual requirement make it easier or harder to get sponsorship approved?
It can work in your favor. USCIS and immigration attorneys often use the specialized language requirement, particularly for less common languages like Haitian Creole, Cantonese, or Somali, to support the argument that the role requires a uniquely qualified individual, strengthening the specialty occupation analysis. However, the bilingual requirement alone is not sufficient. The position still needs to meet the degree-in-a-specific-field standard. Employers should document in the LCA and I-129 why the language requirement is integral to clinical functions.
What should I look for in a job listing to know whether sponsorship is realistic?
Look for listings that specify a required degree in social work, nursing, public health, or health administration, not just any bachelor's degree. Employers who mention LCSW, RN, or LMHC licensure preferences are typically building cases that support specialty occupation classification. Managed care organizations, large hospital systems, and federally qualified health centers are more likely to have established H-1B programs. Migrate Mate filters for visa-sponsoring employers in healthcare, making it easier to identify realistic opportunities without wading through listings that don't sponsor.
What is the prevailing wage requirement for sponsored Bilingual Care Coordinator jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.