Bilingual Care Coordinator Jobs in USA with Visa Sponsorship
Bilingual Care Coordinators are consistently sponsored on H-1B visa and TN visas when the role requires a bachelor's degree in social work, nursing, or a related health field. Employers in healthcare systems, managed care organizations, and community health centers file LCAs regularly for this title. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.
Position Summary:
As a Bilingual Reservation Sales Associate, you will serve as a brand ambassador and trusted guest resource, delivering exceptional service experiences through every interaction. This role is responsible for handling reservation inquiries, in English & Spanish, with professionalism, warmth, efficiency, and attention to detail while maximizing revenue opportunities through consultative sales techniques and personalized guest engagement.
The ideal candidate is passionate about luxury hospitality, thrives in a fast-paced environment, and is committed to creating memorable guest experiences that reflect the highest standards of service excellence.
ESSENTIAL JOB FUNCTIONS/QUALIFICATIONS:
- Deliver an elevated luxury service experience that reflects the culture and standards of Omni Hotels & Resorts
- Build meaningful guest relationships by actively listening, anticipating needs, and providing personalized reservation experiences
- Process inbound reservation inquiries accurately and efficiently while utilizing strategic sales techniques to maximize revenue opportunities
- Assist guests with reservation modifications, cancellations, upgrades, and special requests
- Promote and enroll guests into the Select Guest loyalty program in accordance with brand standards and call flow procedures
- Respond to all guest inquiries professionally, courteously, and with a solutions-oriented approach
- Maintain a positive, polished, and collaborative attitude toward guests, colleagues, and leadership
- Operate telephone and reservation systems with accuracy and efficiency
- Demonstrate thorough knowledge of current company policies, procedures, hotels, packages, and promotional offerings
- Maintain comprehensive knowledge of luxury hospitality sales techniques, reservation procedures, and guest service best practices
- Perform additional duties and responsibilities as assigned to support operational and business needs
KNOWLEDGE/SKILLS/ABILITIES:
- Passion for luxury hospitality, hotels, and guest experience excellence
- Previous hotel, resort, hospitality, or luxury call center experience preferred
- Strong sales aptitude with the ability to confidently recommend upgrades, packages, and tailored guest experiences
- Exceptional verbal and written communication skills with a polished and professional demeanor
- Ability to maintain strict confidentiality and exercise sound judgment in sensitive situations
- Highly organized with strong multitasking, time management, and attention-to-detail skills
- Ability to manage a high volume of guest inquiries with professionalism, efficiency, and a commitment to delivering exceptional luxury service experiences
- Receptive to coaching and committed to continuous improvement and professional growth
- Expected to uphold performance benchmarks while delivering exceptional guest service
- Consistent and reliable attendance required
- Motivation to grow within the organization and pursue long-term career development opportunities
MINIMUM QUALIFICATIONS:
- Fluent in English and Spanish languages - Reading, Writing and Speaking
- High School Diploma or GED required
- 3-years previous hotel or call center experience preferred
- Computer proficiency to include Microsoft Office and Windows
Why Join Omni Hotels & Resorts?
At Omni Hotels & Resorts, we are committed to delivering unforgettable luxury experiences through personalized service and genuine hospitality. As a Reservation Sales Associate, you will play an essential role in shaping each guest’s journey from the very first interaction while building a rewarding career within a world-class hospitality organization.
EQUIPMENT
Associates participating in the Work at Home program will be responsible for providing the following equipment:
Required PC/Laptop Hardware and OS (Apple not supported):
- 64-bit Windows 11 or newer version
- Processor – I5 or AMD Ryzen 5 or better
- 8GB Ram
- 100GB Hard Drive free disk
- Windows Updates are showing up to date.
- 1 NIC (Ethernet port)
- USB Connection (at least 3 ports)
- Licensed and up to date anti-virus full scan completed (including date, time, files scanned, & no threats)
- Suggested System – Windows Defender
- McAfee and AVG anti-virus systems are not supported.
- Power Surge Protector
- Logitech USB Headset Mono/Stereo H650e or H570e
Other Items Required:
- Full screenshot of www.speedtest.net of completed speed test.
- Copy of Internet Service Provider bill documenting internet speed with 25mb download and 10mb upload.
- Photos of workstation showing proximity to internet connectivity (must be in the same room), wired keyboard, and wired mouse.
- Smartphone with application download capability (Please download Okta Verify and Microsoft Authenticator)
Other Items Suggested:
- Additional Monitors Highly Suggested for ease of process
- Ergonomically approved desk chair and desk work surface
- Smoke Detector
- Fire extinguisher 2.5lbs or more
- First Aid Kit
- Copy of Declarations page of Homeowner’s/Renter’s Insurance
Important Notes:
- Please provide pictures of the above requirements.
- A Wireless Connection is NOT allowed for our Work at Home Associates
- A Wireless mouse or keyboard is NOT allowed.
- No one else can be on / using your internet during your scheduled shift.
- No devices can be connected to your internet during your scheduled shift.
- Satellite internet is not permitted.
- Microsoft Teams must be downloaded on personal desktop for technical assistance.
Omni may modify its provision of equipment resources upon notice to the Associate.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
INTRODUCTION
Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.
Position Summary:
As a Bilingual Reservation Sales Associate, you will serve as a brand ambassador and trusted guest resource, delivering exceptional service experiences through every interaction. This role is responsible for handling reservation inquiries, in English & Spanish, with professionalism, warmth, efficiency, and attention to detail while maximizing revenue opportunities through consultative sales techniques and personalized guest engagement.
The ideal candidate is passionate about luxury hospitality, thrives in a fast-paced environment, and is committed to creating memorable guest experiences that reflect the highest standards of service excellence.
ESSENTIAL JOB FUNCTIONS/QUALIFICATIONS:
- Deliver an elevated luxury service experience that reflects the culture and standards of Omni Hotels & Resorts
- Build meaningful guest relationships by actively listening, anticipating needs, and providing personalized reservation experiences
- Process inbound reservation inquiries accurately and efficiently while utilizing strategic sales techniques to maximize revenue opportunities
- Assist guests with reservation modifications, cancellations, upgrades, and special requests
- Promote and enroll guests into the Select Guest loyalty program in accordance with brand standards and call flow procedures
- Respond to all guest inquiries professionally, courteously, and with a solutions-oriented approach
- Maintain a positive, polished, and collaborative attitude toward guests, colleagues, and leadership
- Operate telephone and reservation systems with accuracy and efficiency
- Demonstrate thorough knowledge of current company policies, procedures, hotels, packages, and promotional offerings
- Maintain comprehensive knowledge of luxury hospitality sales techniques, reservation procedures, and guest service best practices
- Perform additional duties and responsibilities as assigned to support operational and business needs
KNOWLEDGE/SKILLS/ABILITIES:
- Passion for luxury hospitality, hotels, and guest experience excellence
- Previous hotel, resort, hospitality, or luxury call center experience preferred
- Strong sales aptitude with the ability to confidently recommend upgrades, packages, and tailored guest experiences
- Exceptional verbal and written communication skills with a polished and professional demeanor
- Ability to maintain strict confidentiality and exercise sound judgment in sensitive situations
- Highly organized with strong multitasking, time management, and attention-to-detail skills
- Ability to manage a high volume of guest inquiries with professionalism, efficiency, and a commitment to delivering exceptional luxury service experiences
- Receptive to coaching and committed to continuous improvement and professional growth
- Expected to uphold performance benchmarks while delivering exceptional guest service
- Consistent and reliable attendance required
- Motivation to grow within the organization and pursue long-term career development opportunities
MINIMUM QUALIFICATIONS:
- Fluent in English and Spanish languages - Reading, Writing and Speaking
- High School Diploma or GED required
- 3-years previous hotel or call center experience preferred
- Computer proficiency to include Microsoft Office and Windows
Why Join Omni Hotels & Resorts?
At Omni Hotels & Resorts, we are committed to delivering unforgettable luxury experiences through personalized service and genuine hospitality. As a Reservation Sales Associate, you will play an essential role in shaping each guest’s journey from the very first interaction while building a rewarding career within a world-class hospitality organization.
EQUIPMENT
Associates participating in the Work at Home program will be responsible for providing the following equipment:
Required PC/Laptop Hardware and OS (Apple not supported):
- 64-bit Windows 11 or newer version
- Processor – I5 or AMD Ryzen 5 or better
- 8GB Ram
- 100GB Hard Drive free disk
- Windows Updates are showing up to date.
- 1 NIC (Ethernet port)
- USB Connection (at least 3 ports)
- Licensed and up to date anti-virus full scan completed (including date, time, files scanned, & no threats)
- Suggested System – Windows Defender
- McAfee and AVG anti-virus systems are not supported.
- Power Surge Protector
- Logitech USB Headset Mono/Stereo H650e or H570e
Other Items Required:
- Full screenshot of www.speedtest.net of completed speed test.
- Copy of Internet Service Provider bill documenting internet speed with 25mb download and 10mb upload.
- Photos of workstation showing proximity to internet connectivity (must be in the same room), wired keyboard, and wired mouse.
- Smartphone with application download capability (Please download Okta Verify and Microsoft Authenticator)
Other Items Suggested:
- Additional Monitors Highly Suggested for ease of process
- Ergonomically approved desk chair and desk work surface
- Smoke Detector
- Fire extinguisher 2.5lbs or more
- First Aid Kit
- Copy of Declarations page of Homeowner’s/Renter’s Insurance
Important Notes:
- Please provide pictures of the above requirements.
- A Wireless Connection is NOT allowed for our Work at Home Associates
- A Wireless mouse or keyboard is NOT allowed.
- No one else can be on / using your internet during your scheduled shift.
- No devices can be connected to your internet during your scheduled shift.
- Satellite internet is not permitted.
- Microsoft Teams must be downloaded on personal desktop for technical assistance.
Omni may modify its provision of equipment resources upon notice to the Associate.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
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Sign up for free to unlock all listings, filter by visa type, and get alerts for new Bilingual Care Coordinator roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Bilingual Care Coordinator
Frame your bilingual skills as a clinical asset
Sponsoring employers need to justify the specialty occupation standard. Emphasize that your language ability directly supports patient assessment, care plan adherence, and health literacy interventions, not just translation. That framing strengthens the degree-requirement argument.
Target managed care and Medicaid health plans
Medicaid managed care organizations and large hospital networks file the most LCAs for care coordinator roles. These employers have established immigration counsel and are far more likely to sponsor than small clinics or independent practices handling sponsorship for the first time.
Confirm your degree field matches the job description
USCIS requires a specific degree in a directly related field. A bachelor's in social work, public health, nursing, or health administration typically qualifies. A general business or unrelated science degree usually won't, even with years of healthcare experience.
Ask about LCA status before the final interview round
Some employers are willing to sponsor but have never done it. Ask whether they have existing immigration counsel and active LCA filings. Employers with prior H-1B or TN approvals for similar roles move significantly faster through the process than first-time sponsors.
Canadian and Mexican nationals should highlight TN eligibility
TN visa status is faster and cheaper than H-1B for qualifying roles. Social workers and registered nurses are explicitly listed TN categories. If you hold Canadian or Mexican citizenship, leading with TN eligibility often removes a major hesitation for employers considering sponsorship.
Document experience that substitutes for degree gaps
If your degree is in a tangentially related field, three years of relevant professional experience can substitute for one year of formal education under USCIS equivalency rules. A detailed experience letter from a prior supervisor substantially strengthens a borderline specialty occupation case.
Frequently Asked Questions
Does a Bilingual Care Coordinator role qualify as a specialty occupation for H-1B purposes?
It can, but it requires careful documentation. USCIS looks for evidence that a bachelor's degree in a specific field, typically social work, nursing, or public health, is a standard minimum requirement for the position, not merely preferred. Employers who list degree requirements broadly or accept any bachelor's degree risk a specialty occupation challenge. Roles tied to clinical case management, behavioral health coordination, or Medicaid care transitions tend to have stronger specialty occupation arguments than general patient navigation positions.
Which visa types are most commonly used to sponsor Bilingual Care Coordinators?
H-1B visa is the most common path, particularly for applicants already in the U.S. on OPT or another nonimmigrant status. TN is available to Canadian and Mexican nationals if the role maps to a listed TN category such as social worker or medical professional. E-3 visa applies to Australian citizens in qualifying specialty occupation roles. O-1A is theoretically available but rarely pursued for this title given the extraordinary ability standard required. Browse current openings on Migrate Mate to see which employers are actively sponsoring.
Do employers typically sponsor Bilingual Care Coordinators for green cards?
Some do, particularly large health systems and managed care organizations with established immigration programs. The most common pathway is EB-2 or EB-3 through PERM labor certification, which requires the employer to demonstrate no qualified U.S. workers are available. The process typically takes two to four years from PERM filing to I-140 approval, and longer if your country of birth has a visa backlog. Ask directly during the offer negotiation phase whether the employer has a policy on immigrant visa sponsorship.
Does the bilingual requirement make it easier or harder to get sponsorship approved?
It can work in your favor. USCIS and immigration attorneys often use the specialized language requirement, particularly for less common languages like Haitian Creole, Cantonese, or Somali, to support the argument that the role requires a uniquely qualified individual, strengthening the specialty occupation analysis. However, the bilingual requirement alone is not sufficient. The position still needs to meet the degree-in-a-specific-field standard. Employers should document in the LCA and I-129 why the language requirement is integral to clinical functions.
What should I look for in a job listing to know whether sponsorship is realistic?
Look for listings that specify a required degree in social work, nursing, public health, or health administration, not just any bachelor's degree. Employers who mention LCSW, RN, or LMHC licensure preferences are typically building cases that support specialty occupation classification. Managed care organizations, large hospital systems, and federally qualified health centers are more likely to have established H-1B programs. Migrate Mate filters for visa-sponsoring employers in healthcare, making it easier to identify realistic opportunities without wading through listings that don't sponsor.
What is the prevailing wage requirement for sponsored Bilingual Care Coordinator jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.