Client Success Manager Jobs in USA with Visa Sponsorship
Client Success Managers help companies retain customers and drive growth through relationship management. This role typically qualifies for H-1B visa, E-3 visa, and TN visa sponsorship when paired with business, marketing, or communications degrees. Many tech companies and SaaS platforms sponsor these positions. For detailed occupation requirements, see the O*NET profile.
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Client Success Manager
At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace. Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs.
About this role
The Client Success Manager is a direct client contact position responsible for leading delivery of all high value and in-scope contracted services across all involved service delivery towers ensuring that performance goals and cost commitments are met. The CSM works with business partners and vendors using their leadership skills and technical knowledge to develop, implement and lead a customer centric Account Service Team (AST) operational model driving best-in-class TCE and Quality.
The CSM promotes Customer Satisfaction through efficient, effective delivery of services proactively managing issues that could impact service delivery, identifying and driving transformation optimization while managing scope, resources, cost of delivery and coordination. The CSM understands the client at the local, country, region and WW level to analyze delivery requirements, contribute to client’s strategic business plan, and create incremental revenue opportunities.
The CSM owns the cost expense within the account and actively seeks opportunities to drive down the cost of delivery. The CSM manages overall delivery commitments to the customer as the single point of delivery accountability within each account for meeting delivery targets, service excellence, and operating within the POR financial model and is the principal contact for all service operational and tactical issues for the client and the company delivery organizations.
The CSM develops and nurtures an excellent client relationship at the executive level along with supporting the Client Manager in establishing the customer as a Reference Account and supporting growth opportunities. Client Success Managers ensure client satisfaction, retention and long-term success with DXC. They focus on proactive problem-solving, client advocacy and maximizing the value our clients receive from DXC services.
- Client Intimacy (NPS / CSAT)
- Renewal Rate
- Revenue & AOP to Plan
- Deliver to Plan of Record (POR)
- Expansion Revenue
- Forecasting Accuracy
- Client Churn Rate
- Monthly Recurring Revenue
- Employee engagement
- Protect existing revenue and drive revenue growth.
- Act as a bridge between the Client and DXC, helping both achieve their goals.
- CSMs build strong relationships with clients, understanding their needs and goals.
- Guide clients through the onboarding process, ensuring successful product adoption.
- They focus on Client retention, renewals, and identifying upsell opportunities.
- CSMs advocate for Clients within the company, ensuring their voice is heard.
- Monitor and ensure adherence to contractual terms, including service-level agreements (SLAs) and deliverables.
- CSMs take a holistic approach to client care and collaborate with stakeholders across DXC to resolve issues or offer solutions.
- CSMs proactively address all client issues, provide solutions, and offer strategic advice, regardless of service / product.
- Develops and nurtures senior mgmt or executive-level relationships with the customer.
- Owns customer operational relationship develops & nurtures excellent customer satisfaction.
- Understands customer at local, country, region & WW level to analyze delivery requirements & contribute to customer strategic business plan.
- Develops strategies and processes with the customer in areas such as performance metrics and measures, escalation change management, and communication.
- Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer, manages customer expectations by developing performance metrics & reporting, escalation management & communication plan.
- Owns expense/cost target commitments for all service delivery requirements, developing, implementing & monitoring expense controls.
- Ability to effectively and proactively manage risk for high to very high-risk projects.
- Hires leads and provides technical and managerial leadership to cross-functional teams, including 3rd party vendors, to ensure performance goals are met for all in-scope services across all towers: identifying & analyzing gaps to develop & implement corrective action plans.
- Develops & leads AST & all delivery organizations to timely, cost-effective delivery of SLA requirements, identifying & recommending optimization while managing scope, resources & coordination.
- Develops & manages account service delivery plan.
- Contributes to strategic account plan.
- Negotiates with and manages 3rd party vendors contributing to contractual requirements.
- Develops solutions and participates in presales & change order negotiations, representing & approving delivery capability & cost solutions.
- Identifies incremental revenue opportunities and supports pursuit activities.
- Assures compliance with the company and customer's HR, PR, legal, financial, ethics and government-related policies, strategies, and processes.
- Contributes to the organization's strategic business plan to drive the company's goals and initiatives.
- Identifies cross-business unit optimization opportunities and drives improvement efforts.
- Develops and drives knowledge management strategies to drive organizational maturity.
- Contribute to developing and implementing ADM methodology and tools to support the customer engagement model.
Education and Experience Required:
First Level University Degree or equivalent combination of education and experience.
- 8 - 15 years of overall related experience and at least 5 in a similar role.
- Multi-cultural and Mexico region experience.
Knowledge and Skills:
- Ability to build & manage strong customer relationships at the executive level.
- Excellent influence & negotiation skills.
- Ability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations.
- Ability to understand & analyze an issue or problem to develop & implement a corrective action plan.
- Applies appropriate technical knowledge and methods to resolve very complex business issues. Leadership ability to build & manage a cross-cultural, cross-tower, cross-business team for effective & efficient customer support.
- Ability to manage risk proactively & effectively on high to very high-risk projects.
- Coaches & mentors experts & specialist ADM Develops & consistently applies Quality & Continuous Improvement Plans.
- Ability to develop & present high-impact messages to executive-level management.
- Excellent communication skills: verbal, written & presentation, capable of representing the company at external customer & industry events.
- Industry sector knowledge (finance, manufacturing, etc.).
- Crisis & conflict management.
Other Qualifications:
- An advanced degree in a relevant field is a plus
- Relevant certifications such as PMP (Project Management Professional) is a plus
Work Environment:
Office New York City or New Jersey
Must be able to go to the client at least 3 times a week
Compensation
Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $110,300 - $204,800.
Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required.
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.
Job Description:
Client Success Manager
At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace. Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs.
About this role
The Client Success Manager is a direct client contact position responsible for leading delivery of all high value and in-scope contracted services across all involved service delivery towers ensuring that performance goals and cost commitments are met. The CSM works with business partners and vendors using their leadership skills and technical knowledge to develop, implement and lead a customer centric Account Service Team (AST) operational model driving best-in-class TCE and Quality.
The CSM promotes Customer Satisfaction through efficient, effective delivery of services proactively managing issues that could impact service delivery, identifying and driving transformation optimization while managing scope, resources, cost of delivery and coordination. The CSM understands the client at the local, country, region and WW level to analyze delivery requirements, contribute to client’s strategic business plan, and create incremental revenue opportunities.
The CSM owns the cost expense within the account and actively seeks opportunities to drive down the cost of delivery. The CSM manages overall delivery commitments to the customer as the single point of delivery accountability within each account for meeting delivery targets, service excellence, and operating within the POR financial model and is the principal contact for all service operational and tactical issues for the client and the company delivery organizations.
The CSM develops and nurtures an excellent client relationship at the executive level along with supporting the Client Manager in establishing the customer as a Reference Account and supporting growth opportunities. Client Success Managers ensure client satisfaction, retention and long-term success with DXC. They focus on proactive problem-solving, client advocacy and maximizing the value our clients receive from DXC services.
- Client Intimacy (NPS / CSAT)
- Renewal Rate
- Revenue & AOP to Plan
- Deliver to Plan of Record (POR)
- Expansion Revenue
- Forecasting Accuracy
- Client Churn Rate
- Monthly Recurring Revenue
- Employee engagement
- Protect existing revenue and drive revenue growth.
- Act as a bridge between the Client and DXC, helping both achieve their goals.
- CSMs build strong relationships with clients, understanding their needs and goals.
- Guide clients through the onboarding process, ensuring successful product adoption.
- They focus on Client retention, renewals, and identifying upsell opportunities.
- CSMs advocate for Clients within the company, ensuring their voice is heard.
- Monitor and ensure adherence to contractual terms, including service-level agreements (SLAs) and deliverables.
- CSMs take a holistic approach to client care and collaborate with stakeholders across DXC to resolve issues or offer solutions.
- CSMs proactively address all client issues, provide solutions, and offer strategic advice, regardless of service / product.
- Develops and nurtures senior mgmt or executive-level relationships with the customer.
- Owns customer operational relationship develops & nurtures excellent customer satisfaction.
- Understands customer at local, country, region & WW level to analyze delivery requirements & contribute to customer strategic business plan.
- Develops strategies and processes with the customer in areas such as performance metrics and measures, escalation change management, and communication.
- Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer, manages customer expectations by developing performance metrics & reporting, escalation management & communication plan.
- Owns expense/cost target commitments for all service delivery requirements, developing, implementing & monitoring expense controls.
- Ability to effectively and proactively manage risk for high to very high-risk projects.
- Hires leads and provides technical and managerial leadership to cross-functional teams, including 3rd party vendors, to ensure performance goals are met for all in-scope services across all towers: identifying & analyzing gaps to develop & implement corrective action plans.
- Develops & leads AST & all delivery organizations to timely, cost-effective delivery of SLA requirements, identifying & recommending optimization while managing scope, resources & coordination.
- Develops & manages account service delivery plan.
- Contributes to strategic account plan.
- Negotiates with and manages 3rd party vendors contributing to contractual requirements.
- Develops solutions and participates in presales & change order negotiations, representing & approving delivery capability & cost solutions.
- Identifies incremental revenue opportunities and supports pursuit activities.
- Assures compliance with the company and customer's HR, PR, legal, financial, ethics and government-related policies, strategies, and processes.
- Contributes to the organization's strategic business plan to drive the company's goals and initiatives.
- Identifies cross-business unit optimization opportunities and drives improvement efforts.
- Develops and drives knowledge management strategies to drive organizational maturity.
- Contribute to developing and implementing ADM methodology and tools to support the customer engagement model.
Education and Experience Required:
First Level University Degree or equivalent combination of education and experience.
- 8 - 15 years of overall related experience and at least 5 in a similar role.
- Multi-cultural and Mexico region experience.
Knowledge and Skills:
- Ability to build & manage strong customer relationships at the executive level.
- Excellent influence & negotiation skills.
- Ability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations.
- Ability to understand & analyze an issue or problem to develop & implement a corrective action plan.
- Applies appropriate technical knowledge and methods to resolve very complex business issues. Leadership ability to build & manage a cross-cultural, cross-tower, cross-business team for effective & efficient customer support.
- Ability to manage risk proactively & effectively on high to very high-risk projects.
- Coaches & mentors experts & specialist ADM Develops & consistently applies Quality & Continuous Improvement Plans.
- Ability to develop & present high-impact messages to executive-level management.
- Excellent communication skills: verbal, written & presentation, capable of representing the company at external customer & industry events.
- Industry sector knowledge (finance, manufacturing, etc.).
- Crisis & conflict management.
Other Qualifications:
- An advanced degree in a relevant field is a plus
- Relevant certifications such as PMP (Project Management Professional) is a plus
Work Environment:
Office New York City or New Jersey
Must be able to go to the client at least 3 times a week
Compensation
Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $110,300 - $204,800.
Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required.
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.
See all 392+ Client Success Manager Jobs
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Get Access To All JobsTips for Finding Visa Sponsorship as a Client Success Manager
Highlight quantified customer success metrics
Document retention rates, renewal percentages, and customer satisfaction scores you've achieved. Immigration officers value concrete business impact measurements that demonstrate specialized knowledge in client relationship management.
Emphasize technical platform expertise
Detail your experience with customer success platforms like Salesforce, HubSpot, or Gainsight. Technical proficiency in specialized software strengthens your case for requiring a bachelor's degree.
Connect your degree to customer psychology
Explain how business, psychology, or communications coursework prepared you for complex client relationship management. Make the degree-to-role connection explicit in your petition materials.
Document cross-functional collaboration experience
Show how you've worked with product, sales, and support teams to resolve customer issues. This demonstrates the specialized coordination skills that separate success managers from basic support.
Focus on enterprise client experience
Emphasize experience managing high-value or enterprise accounts requiring sophisticated relationship management. Complex client needs demonstrate why the role requires specialized education and training.
Present customer expansion and upsell success
Highlight your track record in identifying expansion opportunities and driving account growth. Revenue impact from existing customers showcases strategic business skills beyond basic customer service.
Frequently Asked Questions
What degree do I need for H-1B sponsorship as a Client Success Manager?
Business administration, marketing, communications, or psychology degrees typically qualify. The key is demonstrating how your coursework in customer relationship management, business strategy, or behavioral analysis directly applies to complex client success responsibilities that require specialized knowledge.
Do Client Success Manager roles qualify for TN visa sponsorship?
Yes, under the Management Consultant category if you have a business degree and can demonstrate consulting-level client advisory responsibilities. You'll need to show that your role involves strategic guidance rather than basic customer support to meet TN visa requirements.
Which companies sponsor visas for Client Success Manager positions?
Tech companies, SaaS platforms, and enterprise software providers frequently sponsor these roles. Companies like Salesforce, HubSpot, and growing startups often need client success expertise and are willing to sponsor for qualified candidates with proven customer retention track records.
How to find Client Success Manager jobs with visa sponsorship?
To find Client Success Manager jobs with visa sponsorship, use Migrate Mate, which specializes in connecting international candidates with sponsoring employers. Focus on tech companies, SaaS platforms, and customer experience agencies that frequently hire for these roles and offer H-1B visa, O-1 visa, or other work visas. Filter specifically for client success positions requiring relationship management and customer retention skills.
How do I prove specialty occupation requirements for this role?
Document the complexity of your client relationships, revenue responsibility, and cross-functional coordination. Show how you analyze customer data, develop retention strategies, and manage enterprise accounts requiring business acumen that directly connects to your degree coursework.
What's the approval rate for H-1B petitions in client success roles?
Success rates vary by how well you document the role's complexity and degree requirements. Positions with clear enterprise focus, quantified business impact, and strong degree connections typically see higher approval rates than generic customer service roles.
What is the prevailing wage requirement for sponsored Client Success Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.