Commercial Excellence Manager Jobs in USA with Visa Sponsorship
Commercial Excellence Manager roles attract H-1B visa sponsorship from large multinationals in consumer goods, pharma, and technology. Most employers require a bachelor's degree in business or a related field, and many treat this as a specialty occupation with strong approval rates. For detailed occupation requirements, see the O*NET profile.
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State Street’s Cyber Data & Analytics (CyberDNA) team is seeking a Global Operational Excellence Lead to establish world-class operational governance, resilience, and continuous improvement across cyber security data, analytics, and AI platforms. Partnering closely with Global Cyber Security teams, Infrastructure Teams, and Enterprise Continuity Services, this team develops advanced data platforms, intelligent automation solutions, and engineering capabilities that enable cybersecurity teams to make faster, AI-driven decisions and strengthen the firm's ability to detect, prevent, and respond to evolving cyber threats.
Why this role is important to us
Through innovation in AI, analytics, and automation, CyberDNA team plays a critical role in protecting State Street, its clients, and its partners from increasingly sophisticated global threat actors. Cybersecurity platform operations must be resilient, scalable, and efficient to protect the organization from rapidly evolving threats. The Global Operational Excellence Lead will drive operational maturity across Cyber Security products, platforms, and services by establishing best-in-class production management, governance, and service delivery frameworks. This role will ensure operational stability, regulatory readiness, continuous improvement, and measurable business outcomes across a global organization. The successful candidate will lead the governance, standards, and operational disciplines required to achieve and sustain operational excellence across Cyber Security Platform Operations.
What you will be responsible for
As the Global Operational Excellence Lead, you will
- Lead the global operational excellence strategy for Cyber Security platforms, products, and services.
- Design and implement enterprise production management frameworks, operating models, governance processes, and performance metrics.
- Establish and mature incident, problem, change, release, availability, capacity, resilience, and service management processes.
- Drive operational transformation by leveraging AI and autonomous agent technologies to enhance efficiency, automate workflows, and scale intelligent operations.
- Partner with Product Management, Engineering, Security Operations, Risk, Audit, and Compliance teams to improve operational effectiveness.
- Drive operational readiness and lifecycle management for cybersecurity products and platforms.
- Develop KPI, SLA, and SLO frameworks to measure service performance and customer outcomes.
- Establish and govern quality management and information security management practices aligned with ISO 9001 and ISO 27001 requirements.
- Lead continuous improvement, automation, and process optimization initiatives.
- Lead root cause analysis activities and drive sustainable corrective and preventive actions.
- Ensure operational compliance with internal controls, regulatory requirements, and audit expectations.
- Manage vendor relationships, contractual obligations, and operational performance of strategic partners.
- Provide executive-level operational reporting and strategic recommendations.
- Mentor globally distributed teams while fostering a culture of accountability, operational discipline, and continuous improvement.
What we value
These skills will help you succeed in this role
- Deep expertise in Infrastructure/platforms and application operations, engineering, and enterprise service delivery.
- Strong Product Management experience with the ability to align operational priorities to business objectives.
- Deep expertise in public cloud operations (AWS/Azure/GCP), cloud-native platforms, SRE/DevOps practices, ITIL-based service management, operational governance, resiliency engineering, automation, observability, capacity & performance management, incident/problem/change management, and continuous service improvement for large-scale mission-critical environments.
- Proven success in designing and implementing production management frameworks and operational governance models.
- Strong knowledge of ITOM, ITSM, ITIL, SRE, DevOps, Operational Excellence, and Service Management practices.
- Experience supporting mission-critical cybersecurity platforms such as SIEM, Security Lakehouse, SOAR to power Security Operations.
- Demonstrated ability to drive global process transformation and operational maturity initiatives.
- Strong analytical, problem-solving, and executive communication skills.
- Experience managing globally distributed teams and large-scale operational environments.
- Knowledge of regulatory compliance, risk management, audit readiness, and operational controls.
- Experience leveraging AI, automation, and analytics to improve operational efficiency and service quality.
Education & Preferred Qualifications
- Bachelor's degree in Cyber Security, Computer Science, Information Technology, Engineering, Business administration or related field.
- 12+ years of experience in Cyber Security, Technology Operations or Engineering leadership.
- 7+ years of experience in operational governance, production management, or service management leadership roles.
- Demonstrated experience leading global teams and enterprise-scale operational programs.
- Industry certifications such as ITIL, Lean Six Sigma, PMP, CISM, CRISC or equivalent.
-
Strong knowledge of ISO 9001 Quality Management Systems (QMS) and ISO 27001 Information Security Management Systems (ISMS), including certification and audit preparedness.
-
Master's degree (MBA or related technical discipline).
- Experience within highly regulated industries such as financial services.
- Experience driving operational transformation, operational maturity programs, and AI-enabled operations.
Work Requirement
Work shift is 8 AM – 5 PM local time with occasional Level 3 escalation resolution to support operational incidents. This hybrid role includes an in-office presence requirement of 2–4 days per week, consistent with the organization's hybrid work policy.
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Salary Range:
$120,000 - $202,500 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
Job Application Disclosure:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Who we are looking for
State Street’s Cyber Data & Analytics (CyberDNA) team is seeking a Global Operational Excellence Lead to establish world-class operational governance, resilience, and continuous improvement across cyber security data, analytics, and AI platforms. Partnering closely with Global Cyber Security teams, Infrastructure Teams, and Enterprise Continuity Services, this team develops advanced data platforms, intelligent automation solutions, and engineering capabilities that enable cybersecurity teams to make faster, AI-driven decisions and strengthen the firm's ability to detect, prevent, and respond to evolving cyber threats.
Why this role is important to us
Through innovation in AI, analytics, and automation, CyberDNA team plays a critical role in protecting State Street, its clients, and its partners from increasingly sophisticated global threat actors. Cybersecurity platform operations must be resilient, scalable, and efficient to protect the organization from rapidly evolving threats. The Global Operational Excellence Lead will drive operational maturity across Cyber Security products, platforms, and services by establishing best-in-class production management, governance, and service delivery frameworks. This role will ensure operational stability, regulatory readiness, continuous improvement, and measurable business outcomes across a global organization. The successful candidate will lead the governance, standards, and operational disciplines required to achieve and sustain operational excellence across Cyber Security Platform Operations.
What you will be responsible for
As the Global Operational Excellence Lead, you will
- Lead the global operational excellence strategy for Cyber Security platforms, products, and services.
- Design and implement enterprise production management frameworks, operating models, governance processes, and performance metrics.
- Establish and mature incident, problem, change, release, availability, capacity, resilience, and service management processes.
- Drive operational transformation by leveraging AI and autonomous agent technologies to enhance efficiency, automate workflows, and scale intelligent operations.
- Partner with Product Management, Engineering, Security Operations, Risk, Audit, and Compliance teams to improve operational effectiveness.
- Drive operational readiness and lifecycle management for cybersecurity products and platforms.
- Develop KPI, SLA, and SLO frameworks to measure service performance and customer outcomes.
- Establish and govern quality management and information security management practices aligned with ISO 9001 and ISO 27001 requirements.
- Lead continuous improvement, automation, and process optimization initiatives.
- Lead root cause analysis activities and drive sustainable corrective and preventive actions.
- Ensure operational compliance with internal controls, regulatory requirements, and audit expectations.
- Manage vendor relationships, contractual obligations, and operational performance of strategic partners.
- Provide executive-level operational reporting and strategic recommendations.
- Mentor globally distributed teams while fostering a culture of accountability, operational discipline, and continuous improvement.
What we value
These skills will help you succeed in this role
- Deep expertise in Infrastructure/platforms and application operations, engineering, and enterprise service delivery.
- Strong Product Management experience with the ability to align operational priorities to business objectives.
- Deep expertise in public cloud operations (AWS/Azure/GCP), cloud-native platforms, SRE/DevOps practices, ITIL-based service management, operational governance, resiliency engineering, automation, observability, capacity & performance management, incident/problem/change management, and continuous service improvement for large-scale mission-critical environments.
- Proven success in designing and implementing production management frameworks and operational governance models.
- Strong knowledge of ITOM, ITSM, ITIL, SRE, DevOps, Operational Excellence, and Service Management practices.
- Experience supporting mission-critical cybersecurity platforms such as SIEM, Security Lakehouse, SOAR to power Security Operations.
- Demonstrated ability to drive global process transformation and operational maturity initiatives.
- Strong analytical, problem-solving, and executive communication skills.
- Experience managing globally distributed teams and large-scale operational environments.
- Knowledge of regulatory compliance, risk management, audit readiness, and operational controls.
- Experience leveraging AI, automation, and analytics to improve operational efficiency and service quality.
Education & Preferred Qualifications
- Bachelor's degree in Cyber Security, Computer Science, Information Technology, Engineering, Business administration or related field.
- 12+ years of experience in Cyber Security, Technology Operations or Engineering leadership.
- 7+ years of experience in operational governance, production management, or service management leadership roles.
- Demonstrated experience leading global teams and enterprise-scale operational programs.
- Industry certifications such as ITIL, Lean Six Sigma, PMP, CISM, CRISC or equivalent.
-
Strong knowledge of ISO 9001 Quality Management Systems (QMS) and ISO 27001 Information Security Management Systems (ISMS), including certification and audit preparedness.
-
Master's degree (MBA or related technical discipline).
- Experience within highly regulated industries such as financial services.
- Experience driving operational transformation, operational maturity programs, and AI-enabled operations.
Work Requirement
Work shift is 8 AM – 5 PM local time with occasional Level 3 escalation resolution to support operational incidents. This hybrid role includes an in-office presence requirement of 2–4 days per week, consistent with the organization's hybrid work policy.
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Salary Range:
$120,000 - $202,500 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
Job Application Disclosure:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
See all 8,030+ Commercial Excellence Manager Jobs
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Get Access To All JobsTips for Finding Visa Sponsorship as a Commercial Excellence Manager
Target multinational employers with established sponsorship programs
Large consumer goods, pharmaceutical, and technology companies sponsor Commercial Excellence Managers regularly. These employers have dedicated immigration teams, making the H-1B process faster and more predictable than working with smaller firms unfamiliar with sponsorship.
Emphasize the specialized nature of your role
USCIS approvals hinge on proving the job requires a specific bachelor's degree. Frame your work around revenue strategy, commercial analytics, or pricing optimization, disciplines with clear degree requirements, rather than general business operations or management.
Align your degree to the commercial function, not just business broadly
Degrees in business administration, economics, marketing, or finance support this role. If your degree is in an adjacent field, document how your coursework directly supports commercial strategy work to strengthen the specialty occupation argument.
Prepare for the prevailing wage determination early
Your employer files a Labor Condition Application before your H-1B petition. Commercial Excellence roles vary significantly by industry and seniority, so understanding where your offered compensation sits relative to prevailing wage levels helps avoid LCA complications.
Document cross-functional impact in your resume and petition
Commercial Excellence roles often span sales, marketing, and finance. Make your degree-to-role connection explicit in petition support letters. Show how your specialized training directly informs pricing, go-to-market strategy, or commercial capability building.
Ask about cap-exempt opportunities if you're already on OPT or CPT
Universities and qualifying nonprofit research organizations are cap-exempt, meaning they can file H-1B petitions year-round without lottery entry. Some commercial excellence functions exist within these institutions, so they are worth exploring.
Frequently Asked Questions
Do Commercial Excellence Manager roles qualify for H-1B sponsorship?
Yes, most do. The role typically requires a bachelor's degree in business, economics, marketing, or finance, which satisfies the specialty occupation standard. Employers in consumer goods, pharma, and technology sponsor this title regularly. Approval rates are strong when the petition clearly documents the degree-to-role connection and the employer has prior sponsorship experience.
What degree do I need for an employer to sponsor me as a Commercial Excellence Manager?
A bachelor's degree in business administration, economics, marketing, finance, or a closely related field is standard. Some employers also accept degrees in data science or operations management if the role has a strong analytics component. The key is that your degree maps directly to the commercial discipline the job requires, not just business broadly.
Which industries are most likely to sponsor this role?
Consumer packaged goods companies, pharmaceutical and life sciences firms, and enterprise technology companies sponsor Commercial Excellence Managers most frequently. These industries have mature commercial functions and established immigration programs. You can browse open roles with visa sponsorship on Migrate Mate, where listings are filtered specifically for employers willing to sponsor.
Can I transfer my H-1B to a new Commercial Excellence Manager role?
Yes. H-1B visa portability allows you to change employers once your transfer petition is filed, without waiting for approval, as long as you have been in valid H-1B status for at least 180 days. The new employer files a fresh I-129. Because Commercial Excellence is a recognizable specialty occupation, transfers are generally straightforward when both roles share similar duties and degree requirements.
Is Commercial Excellence Manager a common target for H-1B RFEs or denials?
It can attract a Request for Evidence if the petition describes duties that sound like general management rather than a specialized commercial function. USCIS looks for evidence that a specific degree is both required and used in daily work. Petitions that clearly articulate revenue strategy, commercial capability, or pricing analytics disciplines, backed by the job description and a strong support letter, significantly reduce RFE risk.
What is the prevailing wage requirement for sponsored Commercial Excellence Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.